Lyxhotell i Mangsit

“We booked a trip for 2 adults and 2 kids (5 and 9) and were only provided one bed. We got a terrible folding bed after complaining. We were made to sign a waiver of liability for injury or death of our children, because the hotel was not suited for children. We booked an all inclusive package and were met with the message that tap water was all that was included besides meals. Only after several complaints to you and the hotel, did they agree to include non alcoholic beverages. This is not all...

“Ett hotell som har sett sina bästa dagar tyvärr. Underhållet hänger inte med, små saker som hade varit enkla att lösa så som solskyddet i badrummet är mögligt. Större saker som att plattor från fasaden har lossnat och sen inte ersatts. Personalen är jätte bra och gör allt dom kan för att upprätthålla standarden. Priset motsvarar tyvärr inte kvaliten på boendet. ”

“Väldigt avkopplande och bra service”

“Bra personal och fint hotell, men lite tråkigt område bara. Restaurangen kunde varit bättre men nära till bra restauranger runt om ”

“We stayed one night in an Ocean Premier Room after spotting the hotel and deciding to book because it looked beautiful. The property is stunning. The architecture, cliffside setting, and ocean views are incredible — one of the most visually impressive resorts we’ve seen in Lombok. The staff were kind, however receiving service was difficult. Even simple requests like ordering a drink felt challenging, which made parts of the stay uncomfortable. Communication and overall hospitality flow felt...