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Recensioner av RedDoorz Plus near UST Manila

3 out of 5
RedDoorz Plus near UST Manila
930 Lacson Ave, Manila, Manila

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 12 av 31 recensioner" "
8 - Bra i betyg. 8 av 31 recensioner" "
6 - Okej i betyg. 5 av 31 recensioner" "
4 - Dåligt i betyg. 2 av 31 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 31 recensioner" "

7,8/10

Renlighet

7,4/10

Personal och service

7,4/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

Recensioner

10/10 Fantastiskt

Jonathan

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Service
Hope there is an option to use an ordinary soap
Bodde här 1 natt i mars 2020

6/10 Okej

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Extra fees for stains
The place was nice and clean, although some of the towels were 'makutim'. Was just a little disappointed that they charged us 2500 for a stain that got on the sheets. I'd think cleaning fees were already included in what we're paying for during our stay.
Bodde här 1 natt i mars 2020

6/10 Okej

Larn, Seattle

its noisy, you can hear the people talking from the other room, hear people are walking in the hall way. soundproofing maybe?
Bodde här 3 nätter i februari 2020

10/10 Fantastiskt

GILBERT

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2020

6/10 Okej

Verifierad resenär

Bodde här 2 nätter i november 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i november 2019
Svar från RedDoorz Philippines 12 dec. 2019
"Dear Anonymous Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

6/10 Okej

Verifierad resenär

For the price, it would have been great. But the following got to me: #1. I can hear from my bed the waste water from the room above mine flushed down the drain. And one can't help but imagine what that is and yuck. Luckily I was not eating at that time. I understand RedDoorz's business model, but it doesn't cost much to cover the drain pipes with sound insulation. #2. Some parts of the flooring were dirty and in need of sweeping when I first entered. #3. I tried calling the desk several times using the number they gave me. No one answered. #4. The TV is too cheap as it doesn't sound well. It's noisy. And I'm not even an audiophile that requires high quality audio, only something pleasant enough to listen to.
Bodde här 3 nätter i november 2019
Svar från RedDoorz Philippines 12 dec. 2019
"Dear Anonymous Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Bodde här 3 nätter i november 2019
Svar från RedDoorz Philippines 12 dec. 2019
"Dear Anonymous Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Personal och service
There is no coordination in their booking system. They kept on transferring me to Tayuman branch without my permission. According to them, it is because of high volumes of check-ins. Considering the fact that I already booked and paid few months ago, that is a breach of contract.
Bodde här 1 natt i november 2019
Svar från RedDoorz Philippines 12 dec. 2019
"Dear Anonymous Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

10/10 Fantastiskt

Leslie, Davao City

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was clean and comfortable as a hotel should be. Provides the comfort of home. There are fast food chains nearby, with Pizza Hut and 7/11 just beside the hotel. The rate is reasonable. To quote McArtthur, I shall return to it when in Manila. 😉 Just one thing though, I hope I don’t have to ask for my free coffee and bottled water next time. I had to ask for my supply every single day. Ive stayed for 5 days. Over all, I am a satisfied client.
Bodde här 4 nätter i november 2019
Svar från RedDoorz Philippines 12 dec. 2019
"Dear Leslie Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

8/10 Bra

Verifierad resenär

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Confirmation for booking took a long time
Bodde här 1 natt i november 2019
Svar från RedDoorz Philippines 12 dec. 2019
"Dear Anonymous Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i november 2019
Svar från Shane Ramos 22 nov. 2019
Good Day! Thank you for taking time to give us perfect rating. We really appreciate it. Rest assured we will continue to provide you with excellent services. I'm looking forward to meet you again in Red Doorz Plus near UST Manila. Best Regards, Shane Ramos Hotel Manager

10/10 Fantastiskt

Anne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
it is clean and staff are friendly. if your looking for a hotel near UST this is the hotel for you.
Bodde här 1 natt i november 2019
Svar från Shane Ramos 14 nov. 2019
Dear Anne! Thank you for taking time to give us perfect rating. We really appreciate it. Rest assured we will continue to provide you with excellent services. I'm looking forward to meet you again in Red Doorz Premium near Greenbelt. Best Regards, Shane Ramos Hotel Manager

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär, Reste med familjen
Gillade inte: Personal och service
When we arrived on Nov 9, we were told that their system did not show any booking of a room, even after we showed them the emailed booking confirmation from Expedia. We gave them 30 minutes to look for the booking but to no avail. This is the second no room available by this hotel: Two weeks before Nov 2, we received emails from Expedia advising us that our Nov 2 booking had been cancelled, We did not receive a single cancellation email from Expedia for the Nov 9 booking. 30 minutes after we left the hotel, a RedDoorz CSR called us to apologize. He told us that there was no booking from Expedia for our Nov 9 room, and they only learned of the booking when we were complaining at the front desk. Lesson learned: Use Expedia only at your peril. Two succession room bookings confirmed by Expedia turned out to be counter-productive. One was cancelled for no reason while the other did not even exist at all. Neve happened to me when I use Agoda, but unfortunately, only Expedia had those rooms "available" at those dates. Turn out that they were not actually available. Expedia is worthy of expletives.
Bodde här 1 natt i november 2019
Svar från RedDoorz Philippines 12 nov. 2019
"Dear Anonymous Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär, Reste med familjen
Gillade inte: Personal och service
We had received a confirmation of our booking from Expedia a month ago. We went there on Nov 9 expecting that we had a room, only to be told that their system did not show any booking in our name or under Expedia. They told us that they would be contacting their customer service if they could find us a room in another RedDoorz property, but after waiting for 30 minutes we told them we had enough of waiting. One hour later, their CSR called us, apologized for keeping us waiting, but when we asked why we were not informed days before that there was our booking was cancelled, CSR officer said that they only learned of the situation only at the time when their front desk informed them that we were waiting at the hotel itself and asking for the confirmed room. It seems that this was Expedia's fault. Our Nov 2 confirmed booking was also cancelled with no reason given, but at least we were informed of the cancellation by email two weeks before. So now we have had two confirmed room bookings cancelled- Nov 2 and Nov 9. Lesson learned: Use Expedia at your peril.
Bodde här 1 natt i november 2019
Svar från RedDoorz Philippines 12 nov. 2019
"Dear Anonymous Thank you for taking the time to share your experience from your recent stay with us. It is with deep regret that your experience has made an unfavorable impression and hinders you to choose to come back with us. Please allow us to extend our sincere apologies for the inconvenience caused. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. We assure you that this has prompted a review of our processes to ensure such incidents are prevented. Once again, thank you for your feedback. We hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel."

6/10 Okej

Verifierad resenär

Gillade inte: Bekvämligheter och boendets skick och faciliteter
Improve more
Bodde här 1 natt i november 2019
Svar från RedDoorz Philippines 12 nov. 2019
"Dear Anonymous Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2019
Svar från RedDoorz Philippines 12 nov. 2019
"Dear Anonymous Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good place with good price
Bodde här 2 nätter i oktober 2019
Svar från RedDoorz Philippines 12 nov. 2019
"Dear Anonymous Thank you for taking the time to share your experience. It is indeed a pleasure to hear that you had an enjoyable stay experience with us. Please know that your feedback is encouraging as we strive to provide our guests with a memorable experience. Once again, thank you and we look forward to welcoming you back soon. "

2/10 Väldigt dåligt

Ellan Marie

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lost confirmation
Not good! My confirmation was lost
Bodde här 1 natt i november 2019
Svar från RedDoorz Philippines 12 nov. 2019
"Dear Ellan Marie Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i oktober 2019
Svar från RedDoorz Philippines 12 nov. 2019
"Dear Anonymous Thank you for taking the time to share your experience. It is indeed a pleasure to hear that you had an enjoyable stay experience with us. Please know that your feedback is encouraging as we strive to provide our guests with a memorable experience. Once again, thank you and we look forward to welcoming you back soon. "

8/10 Bra

Grace

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean/Removethe stain on the bedroom floor.
Bodde här 2 nätter i oktober 2019
Svar från RedDoorz Philippines 12 nov. 2019
"Dear Grace Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

10/10 Fantastiskt

Fran, Glendale, CA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly & nice staff. Chin is very accommodating to our needs. She & the staff did everything to make our stay a pleasant one. Will stay here again next time we’re back in the Philippines. Thanks everyone!
Bodde här 2 nätter i oktober 2019
Svar från RedDoorz Philippines 12 nov. 2019
"Dear Fran Thank you very much for your kind words of appreciation. This shall be communicated with the Team. Positive comments like these inspire us to do better in our jobs, despite all challenges. We hope to be of service to you and your organization again soon. More power."

8/10 Bra

Alessandro

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2019
Svar från RedDoorz Philippines 12 nov. 2019
"Dear Alessandro Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I like everything in n out in the property...friendly staff..
Bodde här 9 nätter i oktober 2019
Svar från RedDoorz Philippines 12 nov. 2019
"Dear Anonymous Thank you very much for your kind words of appreciation. This shall be communicated with the Team. Positive comments like these inspire us to do better in our jobs, despite all challenges. We hope to be of service to you and your organization again soon. More power."

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
So very convenient...very nice staff.. see u next time..
Bodde här 2 nätter i oktober 2019
Svar från RedDoorz Philippines 12 nov. 2019
"Dear Anonymous Thank you very much for your kind words of appreciation. This shall be communicated with the Team. Positive comments like these inspire us to do better in our jobs, despite all challenges. We hope to be of service to you and your organization again soon. More power."

10/10 Fantastiskt

Anonymous

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff and its very clean and the room is comfortable
Bodde här 1 natt i oktober 2019
Svar från RedDoorz Philippines 12 nov. 2019
"Dear Anonymous Thank you very much for your kind words of appreciation. This shall be communicated with the Team. Positive comments like these inspire us to do better in our jobs, despite all challenges. We hope to be of service to you and your organization again soon. More power."

8/10 Bra

Johnattan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2019
Svar från RedDoorz Philippines 18 okt. 2019
"Dear Johnattan Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

4/10 Dåligt

Verifierad resenär

Bodde här 1 natt i oktober 2019
Svar från RedDoorz Philippines 18 okt. 2019
"Dear Anonymous Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

10/10 Fantastiskt

dan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel
Friendly staff, clean hotel, best price. Only thing, shower water is slow, door seems not well secure
Bodde här 9 nätter i september 2019
Svar från RedDoorz Philippines 18 okt. 2019
"Dear dan Thank you very much for your kind words of appreciation. This shall be communicated with the Team. Positive comments like these inspire us to do better in our jobs, despite all challenges. We hope to be of service to you and your organization again soon. More power."

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Personal och service
Booked in Expedia two days before our stay. Upon arrival receptionist told us that the hotel is fully booked. Disappointing!
Bodde här 1 natt i september 2019

10/10 Fantastiskt

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wide space
Bodde här 2 nätter i september 2019
Svar från RedDoorz Philippines 18 okt. 2019
"Dear Anonymous Thank you for taking the time to share your experience. It is indeed a pleasure to hear that you had an enjoyable stay experience with us. Please know that your feedback is encouraging as we strive to provide our guests with a memorable experience. Once again, thank you and we look forward to welcoming you back soon. "