Lobby

Recensioner av RedDoorz @ Winter Hotel Araneta

3 out of 5
RedDoorz @ Winter Hotel Araneta
10 Imperial St., Cubao, Quezon City, Manila

Recensioner

6,2
10 - Fantastiskt i betyg. 19 av 114 recensioner" "
8 - Bra i betyg. 28 av 114 recensioner" "
6 - Okej i betyg. 25 av 114 recensioner" "
4 - Dåligt i betyg. 22 av 114 recensioner" "
2 - Väldigt dåligt i betyg. 20 av 114 recensioner" "

6,0/10

Renlighet

6,0/10

Personal och service

5,0/10

Bekvämligheter

5,8/10

Boendets skick och faciliteter

Recensioner

4/10 Dåligt

Angelita

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2020

2/10 Väldigt dåligt

#NotHappy, New York

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Horrible place!! They don’t answer phone calls if you have a questions about check in time if you’re coming from the airport. Dirty! Don’t waste your money here. Go somewhere else who answers your call when you needed a important answer to your questions. No assistance. Just gauge your money.
Bodde här 1 natt i november 2019

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 9 nätter i juli 2020

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2020

2/10 Väldigt dåligt

Jonathan

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i mars 2020

4/10 Dåligt

Jerome

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i mars 2020

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
freebies and staff
Bodde här 1 natt i februari 2020

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cockroaches everywhere.. yyiiieeekkkss, so damn eeiiiw. bed sheets are not change and also the towels.
Bodde här 1 natt i februari 2020

10/10 Fantastiskt

Ma. Lorena

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020

6/10 Okej

Jie

Reste med familjen
Gillade: Personal och service
Tv was not working properly and cockroach in my room. The staff are very nice and helpful.
Bodde här 4 nätter i januari 2020

10/10 Fantastiskt

Lina

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2020

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2020

4/10 Dåligt

Shizel

Bodde här 2 nätter i december 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
There's no soap and shampoo dispenser in the bathroom and the towels are rough and hard.
Bodde här 1 natt i januari 2020

8/10 Bra

Lopez

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2020

8/10 Bra

Maria Chayro

Bodde här 2 nätter i december 2019

4/10 Dåligt

earl

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Been there a few times.. and they seem to not care to secure our bags ne moare... wanted to check out and leave my bad there and go and eat... and the grouchy one said no can do.. she said leave it with the guard outside.. not understand.. if the guard is responsible... why cant they be and leve the bag in a secure place.. when i checked in.. was there at 12 noon and asked to leave my bag... and go and eat.. it was ok.. by the clerk who was more professional... so went to eat and back at 2 and check in and all was ok... this is a very nice property cuz it is close to most eating and things to do area.. instead of winder acrosss edsa... on Benitz... but seems they need to look into some of what they do to their clients... who have stayed there more then 10 times.. but I guess ... some of them dont care and just looking to do what ever they deem is ok.. and no such thing as customer service...
Bodde här 5 nätter i december 2019

4/10 Dåligt

Jose

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2019

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet och rummets bekvämlighet
This is our 3rd time booking here and the last room they gave us was a total disaster. There were cockroaches in the room and the entry card you used to open the door was broken, so we need to ask assistance every time we will go back to our room.
Bodde här 1 natt i december 2019

10/10 Fantastiskt

Ma. Teresita

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2019

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sink and drainage wasn't working well.
Bodde här 1 natt i december 2019

6/10 Okej

Verifierad resenär

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2019

4/10 Dåligt

Irene

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2019

8/10 Bra

Ashleigh

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had a great stay. 😊
Bodde här 1 natt i december 2019

2/10 Väldigt dåligt

Dianne, Makati

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely disgusting hotel room. Bed bugs. Dirty towels. Dirt on the walls. Asked if could change rooms because bed bugs were biting me all over my body, but reception did not allow it. Rude staff. Deplorable. Do not stay here.
Bodde här 18 nätter i november 2019
Svar från RedDoorz Philippines 20 dec. 2019
Dear Dianne Thank you for taking the time to share your experience from your recent stay with us. It is with deep regret that your experience has made an unfavorable impression and hinders you to choose to come back with us. Please allow us to extend our sincere apologies for the inconvenience caused. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. We assure you that this has prompted a review of our processes to ensure such incidents are prevented. Once again, thank you for your feedback. We hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel.

8/10 Bra

faustino ii

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ok
Good
Bodde här 2 nätter i december 2019
Svar från RedDoorz Philippines 20 dec. 2019
Dear faustino ii, Thank you for your kind review regarding your recent stay! See you on your next visit.

8/10 Bra

Mary Ann

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2019
Svar från RedDoorz Philippines 20 dec. 2019
Dear Mary Anne, Thank you for giving us 8/10. We truly appreciate it. see you on your next visit.

2/10 Väldigt dåligt

Darlene

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worst so far
Unclean toilet ; incomplete hygiene kit; dirty looking towels; unpleasant smell of the room
Bodde här 1 natt i december 2019
Svar från RedDoorz Philippines 18 dec. 2019
"Dear Darlene Thank you for taking the time to share your experience from your recent stay with us. It is with deep regret that your experience have made an unfavorable impression and hinders you to choose to come back with us. Please allow us to extend our sincere apologies for the inconvenience caused. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. We assure you that this has prompted a review of our processes to ensure such incidents are prevented. Once again, thank you for your feedback. We hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel."

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lobby great ,wifi and floor in rooms needs upgrading
Bodde här 7 nätter i december 2019
Svar från RedDoorz Philippines 18 dec. 2019
Dear Anonymous Thank you for providing your feedback as this helps us to identify what needs further improvement for us to provide better services to our guests. This concern will be discussed with the management and action shall be taken for our improvement. Thank you and we hope to see you soon again on your next visit.

6/10 Okej

Verifierad resenär

Gillade inte: Bekvämligheter
Bodde här 3 nätter i december 2019
Svar från RedDoorz Philippines 18 dec. 2019
Dear Anonymous Thank you for rating your recent stay. We will be improving to provide better comfort and services for our guest. We are looking forward to provide you improved services in the future.

10/10 Fantastiskt

Kristine

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2019
Svar från RedDoorz Philippines 12 dec. 2019
"Dear Kristine Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

4/10 Dåligt

gérald

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel très bas de gamme
Hotel très bruyant situé à côté d'une discothèque. La propriété n'est pas de mise dans cet hôtel. Les chambres sont beaucoup trop chères pour les prestations proposées. À éviter selon moi.
Bodde här 1 natt i december 2019
Svar från RedDoorz Philippines 12 dec. 2019
"Dear gérald Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

6/10 Okej

Kimberly Esther

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2019
Svar från RedDoorz Philippines 9 dec. 2019
"Dear Kimberly Esther Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i november 2019
Svar från RedDoorz Philippines 4 dec. 2019
"Dear Anonymous Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great super fun!
Bodde här 2 nätter i november 2019
Svar från RedDoorz Philippines 4 dec. 2019
"Dear Anonymous Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

4/10 Dåligt

Nenita

Bodde här 1 natt i november 2019

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i november 2019
Svar från RedDoorz Philippines 4 dec. 2019
"Dear Anonymous Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comment. We hope that you will consider us for your next trip"

2/10 Väldigt dåligt

rose

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Im not satisfied. No family room available for my RESERVATION so they change it into two rooms but what they gave us was a room full of cockroaches and the other room has a not functioning door. Poor customer services. Smelly comfort room.
Bodde här 1 natt i november 2019
Svar från RedDoorz Philippines 26 nov. 2019
"Dear rose Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Over all dissatisfied of the cleanliness and commodities.
Bodde här 3 nätter i november 2019
Svar från RedDoorz Philippines 26 nov. 2019
"Dear Anonymous Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

8/10 Bra

Chubby

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2019
Svar från RedDoorz Philippines 26 nov. 2019
"Dear Chubby Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

6/10 Okej

Verifierad resenär

Gillade inte: Personal och service
Bodde här 2 nätter i november 2019
Svar från RedDoorz Philippines 26 nov. 2019
"Dear Anonymous Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

2/10 Väldigt dåligt

Ernesto

Reste med familjen
Gillade inte: Personal och service och rummets bekvämlighet
It was a disgusting trip , I traveled 12 hours by land only to be accommodated by staff that are not accommodating and very unfriendly dispite the pleadings i made.
Bodde här 1 natt i november 2019
Svar från RedDoorz Philippines 22 nov. 2019
"Dear Ernesto Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was terrible service and the place was dirty .i was not satisfied the place, it was dirty, bad servise, no toilet paper, the sink was clog.with water, the toilet bowl was dirty wont fluah, the shampoo bottle was empty, no soap, and has coack roats, and the phone was not working,we have to wait 2 hours before they check me in my room
Bodde här 2 nätter i november 2019
Svar från RedDoorz Philippines 20 nov. 2019
"Dear Anonymous Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i november 2019
Svar från RedDoorz Philippines 20 nov. 2019
"Dear Anonymous Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A budget friendly hotel👍
We had great time staying even we just booked for a night stay, eventhough the smell the water drainage in the shower room is not good. just hope they will put coffe mugs and electric kettle in the room. Great location and though the hotel is still under refurbishment, it’s clean and the hallway is spacious. It’s a super budget friendly hotel. Will book again in this hotel again👍👍👍
Bodde här 1 natt i november 2019
Svar från RedDoorz Philippines 20 nov. 2019
"Dear Anonymous Thank you for taking the time to share your experience. It is indeed a pleasure to hear that you had an enjoyable stay experience with us. Please know that your feedback is encouraging as we strive to provide our guests with a memorable experience. Once again, thank you and we look forward to welcoming you back soon. "

6/10 Okej

mennel

Gillade: Renlighet, personal och service och rummets bekvämlighet
without wifi
Bodde här 1 natt i november 2019
Svar från RedDoorz Philippines 20 nov. 2019
"Dear mennel Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

2/10 Väldigt dåligt

Verifierad resenär

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Coackroaches everywhere
Dirty room. Coackroaches everywhere
Bodde här 1 natt i november 2019
Svar från RedDoorz Philippines 20 nov. 2019
"Dear Anonymous Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade inte: Personal och service
As an HRM graduate and a hotel years, and as an employee before in 5 star hotel and I worked in International cruiseship.Basically,the guest must not always call the attention for incomplete anemities,make sure before check in of the guest it must in order and clean..The room attendant must report all the defective anemities like shower holder(as what we experienced)so that the supervisor is aware of what should be fixed.The garbage bin must always have a garbage bag.Must have a socket for chargers etc.And please don't forget to provide compimentary amenities..Thank you
Bodde här 3 nätter i september 2019
Svar från RedDoorz Philippines 20 nov. 2019
"Dear Anonymous Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

6/10 Okej

Verifierad resenär

Nothing good to talk about.
Same old, same old. No improvements. Facilities are close to dilapidation.
Bodde här 2 nätter i oktober 2019
Svar från RedDoorz Philippines 6 nov. 2019
"Dear Anonymous Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Horrible service and fixtures.
Horrible service. Horrible fixtures. Slow service. Broken fixtures.
Bodde här 2 nätter i oktober 2019
Svar från RedDoorz Philippines 6 nov. 2019
"Dear Anonymous Thank you very much for taking time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."