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Recensioner av Sofitel Philippine Plaza Manila

5 out of 5
Sofitel Philippine Plaza Manila
CCP Complex, Roxas Boulevard, Pasay, Manila

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 527 av 1007 recensioner" "
8 - Bra i betyg. 238 av 1007 recensioner" "
6 - Okej i betyg. 127 av 1007 recensioner" "
4 - Dåligt i betyg. 57 av 1007 recensioner" "
2 - Väldigt dåligt i betyg. 58 av 1007 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,6/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jonas

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2023
Svar från Dey Medina, Quality Officer 16 feb. 2023
Dear Jonas,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey

6/10 Okej

Matts

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Blivit något sunkigt - tyvärr.
Tidigare under många år bott där och alltid varit nöjd. Nu blivit sunkigt sedan sist - rum 744. Regnade in genom taket i badrummet. Frukost i Spiral mycket sämre en tidigare.
Bodde här 1 natt i juli 2022

6/10 Okej

Matts

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 4 nätter i juli 2022

6/10 Okej

Lasse

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Inget bra ställe
30 minuter kö för att checka in, 1 timmes kö för att äta frukost. Allt jättedyrt. Kommer inte tillbaka.
Bodde här 4 nätter i maj 2022

6/10 Okej

Carl

Gillade inte: Personal och service och boendets skick och faciliteter
Softiel
This is not 5 star hotel maybe 10 years ago but the rooms needs an update. The staff wasnt so friendly and did not know so much english.
Bodde här 2 nätter i mars 2022

10/10 Fantastiskt

Daniel

Bodde här 2 nätter i mars 2022

8/10 Bra

Mikael

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 9 nätter i mars 2020

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Avslut på en två veckors resa, härligt att komma till hotell där allt fungerar. Det är rent och servicen är fantastisk.
Bodde här 2 nätter i februari 2020

10/10 Fantastiskt

Patrick

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2020

10/10 Fantastiskt

LILIBETH

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
BEST HOTEL FÖR FAMILY..
Bodde här 2 nätter i december 2019

8/10 Bra

Matts

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Skitungar - Piss off!
Det mesta var bra men med ett undantag: Jag bodde i rum 828 och vägg i vägg bodde ett gäng skitungar som festade och skrek till långt efter midnatt. Först efter att jag bankat på dörren lugnade dom ner sig. F.ö. trivdes jag och min fru bra, jag har bott många gånger på Sofitel och kommer säkert tillbaka. God bless // Matts S.
Bodde här 5 nätter i december 2019

8/10 Bra

Katarina

Bodde här 4 nätter i november 2019

10/10 Fantastiskt

Agnes

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff and quiet accomodation. The building is a bit old but very clean. But the main reason im coming back is that, Sofitel takes extra steps to help stray furry friends who need help. They provide a second chance for street felines to be rescue and adopted. This hotel is truly commendable.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Gonzalito

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything is good and excellent. No complains
Bodde här 1 natt i maj 2024

4/10 Dåligt

Rosemay

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Elevator so slow, we waited 15 minutes to be able to ride. Lights in the room so dim and the furnitures kind old
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

MARLON

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The decor and rooms are not well maintained. The elevator takes FOREVER. Not close to a 5 star hotel
Bodde här 2 nätter i april 2024
Svar från Nina Noveno, Guest Experience Manager 2 maj 2024
Dear Marlon, Thank you for sharing your feedback. Rest assured that we have measures in place to address these issues and we are constantly working to improve efficiency. We appreciate your comments as they help us enhance our services.Kind regards,

8/10 Bra

Mary Joy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the food at Spiral.
Bodde här 2 nätter i april 2024
Svar från Nina Noveno, Guest Experience Manager 2 maj 2024
Dear Mary Joy, Thank you for taking the time to review your dining experience at Spiral. We are delighted to hear that you enjoyed the food during your visit. Your positive feedback will be shared with our culinary team, serving as an encouragement to maintain the high standards we strive for. We look forward to welcoming you back for another exceptional dining experience. Kind regards,

8/10 Bra

Francisco

Gillade: Renlighet och personal och service
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Ma Regina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff are very polite and friendly. The unit is neat and clean. I will stay here again next time I will visit the Philippines.
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Vivian

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
hotels looks very old compared to the hotels in city of dreams. They ask for 5000 pesos a night for deposit. Way too much. Will never stay in this hotel again and will not recommend hotel to any of my friends
Bodde här 2 nätter i april 2024
Svar från Nina Noveno, Guest Experience Manager 29 apr. 2024
Dear Vivian, Thank you for taking the time to share your feedback. We appreciate your comments and rest assured that we are continuously working on refurbishing our rooms to provide a better experience for our guests. We ensure you that the deposit amount we required are in line with industry standards. We hope to have the opportunity to welcome you back in the future. Kind regards,

10/10 Fantastiskt

Victoria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sofitel was amazing. So many things to do just within the hotel. Will definitely be coming back.
Bodde här 2 nätter i april 2024
Svar från Dey Medina, Quality Officer 24 apr. 2024
Dear Victoria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Fantastiskt

Ireneo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Place is very accessible and a lot space to walk around. Plenty of eating options very nice swimming pool. Overlooking Manila de Bay. However place a bit old and lack of modern ref and coffee maker.
Bodde här 3 nätter i april 2024
Svar från Dey Medina, Quality Officer 24 apr. 2024
Dear Ireneo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Fantastiskt

Thomas Charles

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What else can I say about Sofitel except 'awesome!'. Sofitel is a 5-star hotel in the Philippines capital, and is second to none in the city. From the national-dressed greeters/customer assistants to the unparalleled selection of foods in their 'Spiral' banquet hall, guests rightly feel like royalty upon first entry into this marvelous hotel!
Bodde här 1 natt i april 2024
Svar från Dey Medina, Quality Officer 24 apr. 2024
Dear Thomas Charles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Bra

May

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Love the place the pool too
Bodde här 1 natt i april 2024
Svar från Dey Medina, Quality Officer 22 apr. 2024
Dear May,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Fantastiskt

celda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice lobby but needed more lightings it’s to dark
Bodde här 4 nätter i april 2024
Svar från Dey Medina, Quality Officer 22 apr. 2024
Dear Celda,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 Fantastiskt

RIGO

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Dey Medina, Quality Officer 22 apr. 2024
Dear RIGO,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 Okej

Sheree Ann

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
We stayed for 4 days and 3 nights before flying back to our home country, the hotel resort is big although old. the room we got smelt muggy. hotel is close to Mall of Asia and they provide free shuttle service which was convenient for us. the restaurants are pretty pricey but we were able to order thru grab. we had breakfast buffet and also availed the promotional rate for dinner. staff are friendly. overall ambiance is great.
Bodde här 3 nätter i april 2024
Svar från Dey Medina, Quality Officer 22 apr. 2024
Dear Sheree Ann,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

4/10 Dåligt

Lyka

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Stayed in this hotel several times and for some reason there’s always something even during my previous stays. I remember getting the same spot “roof view” than POOL VIEW! They really should clear that description it is very misleading!! Again this time, same thing again, booked pool view then I got the same roof view LoL Not only that, I was very disappointed that the room 867 with a “pool view” was only facing the roof of the building but also stinked like mold! As if the room wasn’t touched in weeks!! It is not healthy sleeping in a mold-smelly room!! Mold is bad for one’s health! I had to open the windows just to eliminate the smell. I checked in very late around 10pm so I didn’t have the energy to even bother asking to change rooms! I was exhausted and I just wanted to sleep. They said they upgraded me but I would’ve probably prefered whatever my original room rather than 867. The staffs in this hotel are their gem!
Bodde här 1 natt i april 2024
Svar från Dey Medina, Quality Officer 18 apr. 2024
Dear Lyka,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sofitel hotel is my favorite resort in Manila. The food, staff, cleanliness, view from room and location is perfect for me. This is my third time there. If you want a nice memorable stay, this is the place to go. Sir Michael.
Bodde här 3 nätter i april 2024
Svar från Dey Medina, Quality Officer 18 apr. 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Fantastiskt

Lorna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff is very friendly and helful..very kind
Bodde här 1 natt i april 2024
Svar från Dey Medina, Quality Officer 15 apr. 2024
Dear Lorna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 Okej

Merlinda

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Tina

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från Dey Medina, Quality Officer 15 apr. 2024
Dear Tina,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Fantastiskt

William

Bodde här 2 nätter i mars 2024

6/10 Okej

Eleanor

The room smelled musty or it may be the cleaning solution .
Bodde här 1 natt i april 2024
Svar från Nina Noveno, Guest Experience Manager 11 apr. 2024
Dear Eleanor, Thank you for your feedback regarding your recent stay with us. Rest assured that we take measures to address such issues promptly. Our refurbishment program ensures that our rooms are continuously improved for a better guest experience. We appreciate you sharing your concerns, and we hope to welcome you back again. Kind regards,

8/10 Bra

Tien

Gillade: Personal och service
Bodde här 2 nätter i april 2024
Svar från Dey Medina, Quality Officer 11 apr. 2024
Dear Tien,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Fantastiskt

Jannice

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Dey Medina, Quality Officer 11 apr. 2024
Dear Jannice,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Fantastiskt

Samuel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms were nice though a bit of mildew in the shower. No working fan in the bathroom which would have helped keep it more dry and reduce mildew. Aside from that the hotel was fantastic. Very nice area, beautiful interiors and the breakfast buffet is arguably the best in the country
Bodde här 3 nätter i april 2024
Svar från Dey Medina, Quality Officer 5 apr. 2024
Dear Samuel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

6/10 Okej

Takayoshi

Bodde här 2 nätter i mars 2024
Svar från Dey Medina, Quality Officer 24 apr. 2024
Dear Takayoshi,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Fantastiskt

Rommel Napoleon, Pittsburg

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Highly recommended!!!
Bodde här 1 natt i april 2024
Svar från Dey Medina, Quality Officer 4 apr. 2024
Dear Rommel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Bra

SOHAIL

Gillade: Renlighet
Liked the personal involved in the hotel in every department.very friendly and hospitable Concierge was extremely helpful Did not like the untrained security person at the drive to the hotel entrance who would always ask for room number publicly as you drove up Reported to Mngt several time
Bodde här 4 nätter i mars 2024
Svar från Dey Medina, Quality Officer 5 apr. 2024
Dear SOHAIL,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

6/10 Okej

Takayoshi

Bodde här 4 nätter i mars 2024
Svar från Dey Medina, Quality Officer 22 apr. 2024
Dear Takayoshi,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Fantastiskt

YUTA

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
We have to wait for elevevator for long time evety time because only few elevevators works. There is long long line at checking out time.
Bodde här 1 natt i mars 2024
Svar från Dey Medina, Quality Officer 5 apr. 2024
Dear YUTA,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

4/10 Dåligt

Herbie

Gillade: Renlighet och personal och service
rooms are dated there are a lot better rooms with in the price range.
Bodde här 2 nätter i mars 2024
Svar från Nina Noveno, Guest Experience Manager 30 mars 2024
Dear Herbie,Thank you for sharing your feedback with us regarding your recent visit. In light to this, refurbishments of our rooms is underway. It is our hope that you will give us another opportunity to serve you better in the future.Kind regards,

6/10 Okej

Cielo

Gillade: Renlighet och personal och service
Bodde här 2 nätter i mars 2024
Svar från Dey Medina, Quality Officer 11 apr. 2024
Dear Cielo,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Bra

William

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel is beautiful with nice on-site restaurants, especially Spirals and Snaps Sport Bar. Staff at Snaps and Pool side were great, personable and attentive. Doorman all helpful, especially Bill who assisted with transportation and recommendation places. Property doesn't have to many other restaurants nearby to walk to. Dislikes are water was disrupted for 2 days. Second day was over 6 hours with no water for Shower/toilet/drinking. Hotel should have provided more of their drinking water while service was out. Just allot of sorry's for 2 days. Room keys had to be fixed as they deactivated every day. Allot of getting to room and key didn't work,. Elevators took long wait times with volume of people for several days. Had to use the staff/service elevator a couple times that staff was running because of this. Had to extend the stay by one day since airline changed. Front desk could have easily done this; but instead told me to make a reservation for another additional day and then had to recheck back in again. This is a simple function to extend the stay if rooms are available that can be done fast by them, especially to stay longer in the same room.
Bodde här 2 nätter i mars 2024
Svar från Dey Medina, Quality Officer 5 apr. 2024
Dear William,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

10/10 Fantastiskt

Johnny

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A unique hotel with a French atmosphere. The rooms are spacious, clean and nicely decorated. The options for breakfast, lunch and dinner are special and very tasty. This is the perfect hotel to enjoy.
Bodde här 2 nätter i mars 2024
Svar från Dey Medina, Quality Officer 5 apr. 2024
Dear Johnny,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Bra

Seiko

Bodde här 3 nätter i mars 2024
Svar från Dey Medina, Quality Officer 4 apr. 2024
Dear Seiko,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Fantastiskt

Ellen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Dey Medina, Quality Officer 4 apr. 2024
Dear Ellen,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Bra

Gary

Reste med sin partner
Thought that the dinner buffet was good but over priced for what you get
Bodde här 2 nätter i mars 2024
Svar från Dey Medina, Quality Officer 4 apr. 2024
Dear Gary,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 Fantastiskt

Billy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice and elegant hotel. Attentive staff. Great pool.
Bodde här 1 natt i mars 2024
Svar från Dey Medina, Quality Officer 4 apr. 2024
Dear Billy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer