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Recensioner av The A. Venue Hotel

4 out of 5
The A. Venue Hotel
7829 Makati Avenue, Makati

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 40 av 239 recensioner" "
8 - Bra i betyg. 100 av 239 recensioner" "
6 - Okej i betyg. 57 av 239 recensioner" "
4 - Dåligt i betyg. 19 av 239 recensioner" "
2 - Väldigt dåligt i betyg. 23 av 239 recensioner" "

7,4/10

Renlighet

7,4/10

Personal och service

7,6/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

Recensioner

10/10 Fantastiskt

Fredrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A very good hotel
A very good hotel in all aspects. Good service, a nice big clean room, and a good gym. The location is great with a mall very close to the hotel also stores and many restaurants.
Bodde här 5 nätter i november 2017

6/10 Okej

William

Good
Good
Bodde här 5 nätter i november 2017
Thank you very much for your review! We are pleased to know that you have enjoyed your stay with us. We look forward to welcoming you back at the hotel in the future.

8/10 Bra

Ann

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Var bra hotel , det som va synd poolerna låg i skugga hela dan , ville man sola lyckades man få nån timma i ett hörn . Poolerna skulle varit på taket istället tycker jag

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Ok hotell
Nära till nattliv och restauranger

2/10 Väldigt dåligt

Verifierad resenär

They never informed us that they cancel our reservation because of ECQ.
Bodde här 1 natt i april 2021

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet och bekvämligheter
Bodde här 1 natt i december 2019

6/10 Okej

Jaime Rosalio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Water heater is bad! No medium
Bodde här 3 nätter i september 2019
Svar från Front Office Team 9 sep. 2019
Dear Valued Guest, Thank you for feedback! Well noted on your concern and we assure that this matter will be looked into. Again, thank you and we look forward on your next visit.

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i augusti 2019
Svar från Front Office Team 2 sep. 2019
Dear Valued Guest, Thank you for your feedback! We look forward on your next visit.

8/10 Bra

Alvin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2019
Svar från Front Office Team 9 aug. 2019
Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you here at the property.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at A Venue or very profession providing a high level of service. Front desk and Bell Captains were responsive. The restaurant was good. Although they need to replace sterno in the buffet to ensure food at 9:45am is still hot. Many dishes were cold which was unfortunate. The pool is very nice and 5th Corner Bar adjacent to the pool nice place to hang out. Great location in Makati near SM Market across the street, Century Mall is right around the corner, and restaurants and Starbucks 1 block away. I would definitely stay here again.
Bodde här 2 nätter i juli 2019
Svar från Front Office Team 5 aug. 2019
Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you here at the property.

6/10 Okej

Verifierad resenär

Bodde här 1 natt i juli 2019
Svar från Front Office Team 29 juli 2019
Dear Valued Guest, Thank you for your feedback! Looking forward on your next visit.

6/10 Okej

Melvyn Thobias

Gillade inte: Rummets bekvämlighet
The check-in was fast & fuss free. The room was old & dated & the mattress was not comfortable. It was indented as if overused. The air con unit in the bedroom was the very old window type. It was noisy throughout. Breakfast is typically local with the exception of the egg station. Service is slow & there was no replenishment or the food items despite asking for it at 9am.
Bodde här 8 nätter i juni 2019
Svar från Front Office Team 4 juli 2019
Dear Valued Guest, Thank you for your feedback! We will discuss all concerns and we assure you that this will be addressed accordingly. Again, thank you and we look forward on your next visit.

6/10 Okej

Verifierad resenär

Bodde här 2 nätter i juni 2019
Svar från Front Office Team 2 juli 2019
Dear Valued Guest, Thank you for your email. Looking forward on your next visit.

8/10 Bra

CHRIS, Abbotsford

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great couple of nights in makati
Slow at first - front desk staff a little unresponsive. But once we got checked they were great and upgraded our room
Bodde här 2 nätter i juni 2019
Svar från Front Office Team 10 juni 2019
Dear Valued Guest, Thank you for your feedback! Looking forward on your next visit.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i maj 2019
Svar från Front Office Team 4 juni 2019
Dear Valued Guest, Thank you for your email. Looking forward to welcoming you here at the property.

6/10 Okej

you-ching

還行
Bodde här 1 natt i maj 2019
Svar från Front Office Team 7 juni 2019
Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you here at the property.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The towels need to be replaced, although it's clean it has discolorated.
Bodde här 3 nätter i maj 2019
Svar från Front Office Team 29 maj 2019
Dear Valued Guest, Thank you for your feedback! We taken note of your comment on our towels. We look forward on your next visit.

10/10 Fantastiskt

Robert T

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good quality
Front desk people so helpful, nice pool , breakfast little over priced . Over all nice pleasant stay
Bodde här 2 nätter i maj 2019
Svar från Front Office Team 26 maj 2019
Dear Valued Guest, Thank you for your feedback. Looking forward on your next visit.

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2019
Svar från Front Office Team 21 maj 2019
Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you here at the property.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i maj 2019
Svar från Front Office Team 21 maj 2019
Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you back here at the property.

8/10 Bra

Chad

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not bad
great front desk
Bodde här 1 natt i februari 2019
Svar från Front Office Team 21 maj 2019
Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you back here at the property.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i maj 2019
Svar från Front Office Team 21 maj 2019
Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you back here at the property.

10/10 Fantastiskt

한혁

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2019
Svar från Front Office Team 21 maj 2019
Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you back here at the property.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i april 2019
Svar från Front Office Team 21 maj 2019
Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you back here at the property.

8/10 Bra

Verifierad resenär

Bodde här 3 nätter i april 2019
Svar från Front Office Team 21 maj 2019
Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you back here at the property.

6/10 Okej

Rahim

Gillade inte: Personal och service
Far from airport and very busy traffic always
I don’t understand why the take deposit from my visa and the never paid me back my money. And al already Pay every thing the check everything in the room was good why the have to hold my money deposit for weeks I’m back to Canada I don’t trust this guys the give me back my money
Bodde här 1 natt i april 2019
Svar från Front Office Team 21 maj 2019
Dear Valued Guest, Thank you for your feedback! The money held was for your incidental deposit. If you have no consumption, the money will be returned to your account within two weeks. Again, thank you for your feedback and we look forward to welcoming you back here at the property.

8/10 Bra

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Back again!
I've stayed at this property many times over the past 7 years, it's aging well & the hotel staff are very courteous & helpful. The hotel was very busy during this trip. The only thing that really needs improvement is the breakfast buffet......not the worst but not the greatest either. I will return again next year!
Bodde här 4 nätter i april 2019
Svar från Front Office Team 21 maj 2019
Dear Valued Guest, Thank you for your feedback and for consistently staying with us! We appreciate your highlight on our staff. Well noted on our breakfast spread and we apologize for not meeting your expectations. Looking forward to welcoming you back here at the property.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked everything about the hotel. I pool area is great
Bodde här 1 natt i april 2019
Svar från celine 14 maj 2019
Thank you for the feedback! Hope to see you soon!

8/10 Bra

albert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2019
Svar från Front Office Team 21 maj 2019
Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you back here at the property.

2/10 Väldigt dåligt

Jefrey

Gillade inte: Personal och service
Aweful experiences
We came at the hotel an hour before the check in time at 2 pm, the front desk told us that the room will be ready at 2 pm but we waited more than an hour to get in our room. Front desk are disorganized and seems like they don’t know what there doing .
Bodde här 1 natt i mars 2019
Svar från Eden Abella 1 apr. 2019
Dear Jefrey, Thank you for taking time to share your experience with us.We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We discussed the shortcomings you experienced and we're currently taking steps to resolve the problem. We will be conducting training to all our front office staff. Again, thank you very much and I am looking forward to welcoming you again.

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Accessible to everything. Good & clean.cant add more.
Bodde här 4 nätter i februari 2019
Svar från Eden 1 apr. 2019
Dear Valued Guest, It is a great pleasure reading your review. We are very much delighted that you appreciate the hotel.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice place to stay..
Bodde här 1 natt i mars 2019
Svar från Eden 19 mars 2019
Dear Valued Guest, Thank you for sharing your experience with us. We hope to welcome you again here on your next stay.

6/10 Okej

Verifierad resenär

Bodde här 9 nätter i mars 2019
Svar från eden 2 apr. 2019
Thank you for staying with us

6/10 Okej

John

Affärsresenär
Gillade: Personal och service och bekvämligheter
Old building. Nothing fancy but cheap. You get what you pay for
Bodde här 6 nätter i februari 2019
Svar från eden 4 mars 2019
Dear John, Thank you for staying with us and for sharing your thoughts about the hotel. We are considering renovating the hotel rooms and amenities. Hope you will give us some time to expect renovated rooms. We hope to welcome you again here.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Personale scortese, camere sporche con scarafaggi, struttura fatiscente
Bodde här 1 natt i februari 2019
Svar från eden 7 mars 2019
Dear Valued Guest, Thank you for sharing your comments with us. We are extremely alarmed by your statement regarding the cockroaches.We take this situation very seriously indeed. We have our pesticide control weekly but more so, we will coordinate with them. As for the unfriendly staff, we shall be conducting another guest relation training to all our staff. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Please do contact us on your next stay so that we can make you feel better regarding you stay with us.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location with very reasonable rate
Walking distance to great restaurants and bars. Nightly entertainment across the hotel. Nice pool. Small gym.
Bodde här 7 nätter i februari 2019
Svar från eden 4 mars 2019
Dear David, Located at the heart of Makati, we certainly provide all our guests the convenience of everything. Once again, thank you for your continued patronage and we hope to be of service to you again on your next visit here at The A.Venue Hotel.

6/10 Okej

Verifierad resenär

Not recommended
The rooms is small. They seem to have issues with towels. Towels were never delivered at the time of house keeping. They deliver late in the evening.
Bodde här 2 nätter i februari 2019
Svar från eden 4 mars 2019
Dear Valued Guest, It is important to us that our guests feel welcome and comfortable at our hotel. That requires a helpful, friendly and very obliging service at any time. Our room size depends on the type of accommodation that you booked or availed. As for the towels, we have directed this to the housekeeping manager and rest assured on your next stay, you will not be experiencing any inconvenience. We hope to see you again here on your next stay.

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
If it's old is outdated!
I have held accommodations at the property at several times over the previous ten years. The property has continued to deteriorate and remains with the same amenities. Here are a few examples: The 'gym' equipment, specifically the treadmill was slipping. The door locks on the doors had dead batteries which caused the door not to open. The WiFi is intermittent, depending on where you are in the room.
Bodde här 1 natt i februari 2019
Svar från eden 19 mars 2019
Dear Valued Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Apology for the shortcomings you experienced and we're currently taking steps to upgrade the hotel.

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room is dirty, bedsheets smells. Air conditioning unit is dusty
Bodde här 2 nätter i februari 2019
Svar från eden 27 feb. 2019
Dear Valued Guest, Thank you for sharing your experience with us. We sincerely apologize for this. I have directly endorsed this to the housekeeping manager. We will work hard to fix the issue you experienced. We hope to see you again in the future.

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Very old properry and staffs very rude
Bodde här 1 natt i februari 2019
Svar från eden 2 mars 2019
Dear Valued Guest, Greetings from The A.Venue Hotel! I would like to personally apologize for the unfortunate incidences that you experienced during your stay with us. We really hope you will give us a second chance to cut a better figure.

8/10 Bra

Verifierad resenär

Gillade: Renlighet och boendets skick och faciliteter
2回目ですがシャワーに切り替えできず残念でした。
Bodde här 1 natt i februari 2019
Svar från eden 1 apr. 2019
Dear Valued Guest, Greetings! Thank you for staying here at The A.Venue Hotel. It is nice to know that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Fantastiskt

Verifierad resenär

Bodde här 10 nätter i december 2018
Svar från eden 2 apr. 2019
Thank you for giving us a perfect rate.

10/10 Fantastiskt

Verifierad resenär

Bodde här 10 nätter i december 2018
Svar från eden 2 apr. 2019
Thank you for your patronage.

4/10 Dåligt

Seungwoo

Gillade inte: Personal och service
Front desk's service is not kind. Little noisy.
Bodde här 5 nätter i februari 2019
Svar från eden 19 feb. 2019
Dear Seungwoo, Thank you for sharing your experience with us. I have coordinated with the Front Office Manager to investigate with his staff. Rest assured, this will be corrected. My sincerest apology. Thank you and we hope to see you here again.

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i februari 2019
Svar från eden 2 apr. 2019
Thank you for your rating.

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Very old hotel but ok for the price. Very noisy at night.
Bodde här 1 natt i januari 2019
Svar från eden 6 feb. 2019
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback. As for the noise, that is the bar at the open parking. We will work hard the fix the issue you experienced. Thanks for letting us know.

4/10 Dåligt

Verifierad resenär

Affärsresenär, Reste med familjen
Gillade inte: Boendets skick och faciliteter
None...I will not come back. I will not book again to this hotel ever again
Bodde här 5 nätter i januari 2019
Svar från Eden 6 feb. 2019
Dear Valued Guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Dåligt

Philip, Humboldt, AZ, USA

Gillade inte: Renlighet och boendets skick och faciliteter
The people were friendly, but the condition of the hotel was very poor.
Bodde här 7 nätter i januari 2019
Svar från Eden 6 feb. 2019
Dear Mr. Philip, We are happy that you appreciated our hotel staff. Renovation of the hotel is a part of the board's plan.We are considering all comments and suggestions. We look forward to welcoming you back to our hotel in the future.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet och boendets skick och faciliteter
Got food poisoning and moved into another hotel day 3
Bodde här 24 nätter i december 2018
Svar från eden 6 feb. 2019
Dear Guest, We appreciate sharing your experience with us. In this manner we will be able to correct and improve those areas that needs improvement. With regards to the food, we have 2 concessionaires here. We will discuss this matter to them as this is a serious situation. Our concessionaires are very keen when it comes to food. Hope to you see again.

8/10 Bra

Emily

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good service
Bodde här 1 natt i december 2018
Svar från Eden 3 jan. 2019
Dear Emily, Thank you for sharing your good experience with us. We hope to see you again soon.