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Recensioner av Heritage Inn

2 out of 5
Heritage Inn
1017 Koogle Rd, Mansfield, OH

Recensioner

6,4
10 - Fantastiskt i betyg. 37 av 238 recensioner" "
8 - Bra i betyg. 56 av 238 recensioner" "
6 - Okej i betyg. 69 av 238 recensioner" "
4 - Dåligt i betyg. 47 av 238 recensioner" "
2 - Väldigt dåligt i betyg. 29 av 238 recensioner" "

6,8/10

Renlighet

7,0/10

Personal och service

5,2/10

Bekvämligheter

6,0/10

Boendets skick och faciliteter

5,4/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Gillade inte: Personal och service

8/10 Bra

subhankar

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Its good for a stay in long drive
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Dana

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was great the room was clean and the price was great
Bodde här 1 natt i april 2024

8/10 Bra

TIMOTHY

Gillade: Personal och service och boendets skick och faciliteter
Location wasn't the best
Bodde här 1 natt i december 2023

6/10 Okej

Aswani

Gillade inte: Bekvämligheter
LIKES: Quite place. Near to highway. DISLIKES: No breakfast. Check-out time is 11.00 instead of noon. Room was under repair when arrived/checked in. WiFi works only in lobby not in room. The price is reasonable. But the above amenities (mentioned in the dislikes) were offered while booking online but in reality they were not.
Bodde här 1 natt i oktober 2023

6/10 Okej

Laurine

Gillade inte: Renlighet, personal och service och rummets bekvämlighet
Disappointing
I was very disappointed in this motel. When we first arrived nobody was in the lobby for us to check in. We called the number we were supposed to when we got there nobody answered the phone. We went looking for someone. It took us 30 minutes to find someone to check us in. When we got checked in they gave us the room key and that is when they made the bed. They had no fitted sheet on the bed. They only had a flat sheet and the covers. I was worried the whole time we stayed if we even had a clean sheet. It was a very disappointing motel we stayed at. I was trying to make it a very nice time because my husband and I was celebrating our 25th wedding anniversary and did not realized that this motel room was not what I expected.
Bodde här 2 nätter i oktober 2023

6/10 Okej

shirley

Gillade: Renlighet
Bodde här 1 natt i september 2023

10/10 Fantastiskt

John, Spring

Reste med familjen
Gillade: Renlighet och personal och service
Roads into motel go through an outdoor warehouse of building materials.
Bodde här 1 natt i september 2023

6/10 Okej

Komal

Bodde här 1 natt i september 2023

6/10 Okej

Edward

Reste i grupp
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023

6/10 Okej

Edward

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

David

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Flop house
Bodde här 1 natt i augusti 2023

8/10 Bra

Timothy

Gillade: Renlighet, personal och service och rummets bekvämlighet
Hiking Holmes County.
Heritage is a budget option. It isn't fancy, and the outside areas need some attention, but my room was clean, safe, and quiet. The hallways as well, although forst floor rooms have both inside and outside access. If I were to stay in the Mansfield area again, I would stay here as it was properly priced for what it is compared to other Mansfield area motels.
Bodde här 3 nätter i augusti 2023

6/10 Okej

David

Bodde här 3 nätter i juli 2023

4/10 Dåligt

Leonard

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2023
Svar från Stacey 28 juli 2023
thank you

6/10 Okej

Edward

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Staff was very nice. Ownership needs to look at spending some cash to keep up property standards.
Bodde här 2 nätter i juli 2023
Svar från stacey 25 juli 2023
thank you

10/10 Fantastiskt

Fred

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Heritage Inn, Mansfield, Ohio
Very good experience! It was nice and quiet kind of off the beaten path! We will be staying there again next year for our trip!
Bodde här 1 natt i juli 2023
Svar från Stacey 25 juli 2023
Thank you

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Stacey 25 juli 2023
Thank you

10/10 Fantastiskt

Angeline

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i juli 2023
Svar från Stacey 25 juli 2023
Thank you

10/10 Fantastiskt

Kasandra

Affärsresenär
Gillade: Renlighet
It was very clean and comfortable. I would definitely recommend it to everyone and very affordable.
Bodde här 1 natt i juli 2023
Svar från Stacey 25 juli 2023
thank you

10/10 Fantastiskt

Angeline

Bodde här 1 natt i juli 2023
Svar från Stacey 31 juli 2023
thank you

2/10 Väldigt dåligt

Francis

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Do not stay here the rooms are infested with bed bugs exp room 205
Bodde här 1 natt i juni 2023
Svar från Brooke 5 juli 2023
room 205 does not exist, and I reside here as well and we do not have a bed bugs!

4/10 Dåligt

Cora

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2023
Svar från Stacey 25 juli 2023
Thank you

10/10 Fantastiskt

Don

Gillade: Renlighet, personal och service och boendets skick och faciliteter
A big shout out to Brian and his wife for helping me with a problem I had with my car ! Thank you so much!
Bodde här 1 natt i maj 2023
Svar från Stacey 25 juli 2023
Thank you

8/10 Bra

Mary

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My stay at Heritage Inn
Our stay was a pleasant experience and I would recommend this motel for your stay. The rooms were clean and the beds were very comfortable to sleep on. The staff were friendly and helpful.
Bodde här 4 nätter i maj 2023
Svar från Brooke 26 maj 2023
thank you very much! hope you visit again very soon!take care!

8/10 Bra

DIANA

Reste i grupp
This place was okay. The only bright light was Brooke at the front desk. She actually shook my hand and was pleased to meet me. She was there when I needed cell phone charger in middle of night. Brooke is constantly running around doing the job of literally 4 motel personnel. I know because I worked for HR all my life. I would definitively stay there again but only because I have a friend named Brooke working there.
Svar från Brooke 26 maj 2023
Thank you so very much! I enjoy my job and meeting new people...I always tell people that we are not fancy, just have the basics, but we do EVERYTHING to keep things clean and bug free. hope to see u again!

10/10 Fantastiskt

Ketsy O

Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 1 natt i oktober 2022

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Clean, but worn-out and smelly. I woke up with a back ache. Nothing nearby, not even a fast-food restaurant.
Bodde här 2 nätter i september 2022

2/10 Väldigt dåligt

Brenda

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Never ever will call this place again
I was so unhappy with the place that wr didnt even stay there. We checked out within 20 mins of being there and went some place different
Bodde här 2 nätter i september 2022

6/10 Okej

Debbie

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Waited about 10-15 minutes before someone came to check us in. Only spent the one Nite, was just passing thru. Alot of updating needs to be done. Really didn't feel safe. The check-in clerk was very nice and helpful.
Bodde här 1 natt i augusti 2022

2/10 Väldigt dåligt

Joseph

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I prepaid and will try to get my money back. Room smelled, hotel was run down and dirty. Simply could not stay there.
Bodde här 1 natt i augusti 2022

2/10 Väldigt dåligt

Scott

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2022

2/10 Väldigt dåligt

Andrew

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2022

6/10 Okej

A

Affärsresenär
Gillade inte: Renlighet
Front desk is good. But didn’t get any housekeeping. Carpet wasn’t cleaned. Bed sheet, one pillow case had stain. Towels had black stain on them . The gentleman in the front desk is helpful
Bodde här 2 nätter i augusti 2022

4/10 Dåligt

Ryan

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
You can do better!
Maybe it was my local friends warning me of bed bugs and lot lizards knocking on my door in the wee hours that added to my negativity? I was greeted strangely, given the door card to my room and informed that it won't work on the outdoor facing side of my room. I use the interior door as instructed and found that none of the light switches worked anywhere except the bath. After all is said and done, spend a few extra bucks and get a real room. Especially if your wife is traveling with you! It's the nastiest hotel I've stayed in this side of China.
Bodde här 1 natt i juli 2022

8/10 Bra

Jeffrey

Reste med familjen
Gillade: Renlighet
I guess we and others reported slow drainage for us in shower, one other customer sink. Older carpets but for the price was OK.
Bodde här 2 nätter i juli 2022
Svar från stacey 1 aug. 2022
We didn't get any complaints with the drainage, but thank you for letting us know. We will get that issue fixed.

6/10 Okej

Stephane

Gillade: Rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från stacey 28 juli 2022
thank you for your feedback

2/10 Väldigt dåligt

Terry

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The visual aspects of the outside of the property was average. The inside of the hotel was messy and smelled bad. They had smoking and none smoking rooms which I didn't think was allowed in Ohio. My room smelled like a combination of marijuana and bad cigarette smoke. This was suppose to be a nonsmoking room. My second room, I had two rooms reserve, didn't have the smell but there were large BUGS in the A.C. unit. As I looked into the air outlet vent of the A.C. I could see bugs laying in the vent on top of the coil. Don't know what kind they were but they were the size of a pearl at least a dozen or more. As I walked through the hotel I ran into smells of marijuana here and there. When we chose to vacate the premises shortly after discovering the bugs, the clerk was not at all happy with our decision, but did grant us a refund with no penalty. I would not recommend this Heritage Inn to anyone, especially a family with children!!
Bodde här 1 natt i juli 2022
Svar från stacey 25 juli 2022
This was grabbed from odh.ohio.org about the smoking laws in Ohio Hotels, motels and lodging facilities may designate as many as 20 percent of sleeping rooms for smoking. The other 80 percent of sleeping rooms and all other areas such as common areas, meeting rooms and offices, etc. must be no smoking areas. The bugs you seen were stink bugs and everyone has them. The pot smell, well if they have the card that says they can smoke it we can't do anything about it specially in the smoking section. And families with children do stay here with no problem. It's a great place to stay!!!

6/10 Okej

Edward

Reste med familjen
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel is a older hotel nothing works properly it’s a place to sleep and that is it
Bodde här 4 nätter i juli 2022
Svar från stacey 21 juli 2022
The person who stayed 3 weeks in that room before you didn't say anything about things that didn't work. And if things didn't work right then you should let us know so we can fix them. And yes it's an older hotel but it still has a ton of character. And y'all had an amazing breakfast

2/10 Väldigt dåligt

Jenny

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The reservation was for a room with a queen size bed, the room that we were given had a full size bed. The sheets had stains all over them and the blankets were full of cigarette burns and were old and uncomfortable. There were roaches as well. I would not recommend.
Bodde här 3 nätter i juli 2022
Svar från stacey 19 juli 2022
Well for one, you had a queen size room, 148 was queen. Not sure about the linens on the bed but I know for a fact we don't have bugs, no one has even complained about them, just the stink bugs

10/10 Fantastiskt

Alex

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff and great room. Would definitely revisit again if I stayed in Mansfield again.
Bodde här 3 nätter i juli 2022
Svar från stacey 19 juli 2022
Thank you for your feedback

4/10 Dåligt

Chris

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very sketch
Bodde här 2 nätter i juli 2022
Svar från stacey 4 juli 2022
Very sketch isn't a thing we can work on, what was sketchy? what didn't you like about the place....things like that we need to know so we can fix them. And I was on watch all night I didn't see anything out of the ordinary... Stacey

10/10 Fantastiskt

Edward

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was helpful and friendly
Bodde här 1 natt i juni 2022
Svar från stacey 11 juni 2022
I'm glad you enjoyed your stay with us and thank you for your feedback... Stacey

10/10 Fantastiskt

Michael

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to Mohican. Decent place to crash after a wedding
Bodde här 1 natt i maj 2022
Svar från stacey 15 maj 2022
Thank youi for your feedback. Hope you enjoyed your stay

4/10 Dåligt

John

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Floor was filthy, had M&M's all over edges of floor and towels that were to be white were yellowish. Place needs completely remodeled.
Bodde här 1 natt i december 2021
Svar från stacey 22 jan. 2022
Place is fine doesn't need remodeled, it has the essentials as for the floor you could of came up and let us know and we would of upgraded you Thanks for your feedback

6/10 Okej

Johnathan, Willoughby

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
The rooms were just OK. Though we needed to clean counters ourselves. The entire place smelled like stale cigarette smoke except the rooms. There was a trash can on wheels in the middle of the hallway and they ignored my message requesting bottom floor for a person who does not do steps which made it HORRIBLE for her. Staff was unfriendly at best.
Bodde här 1 natt i oktober 2021
Svar från stacey 17 okt. 2021
I wouldn't go and say staff, not all of us are bad. If she was aware of the problem when you were checking in she would of moved you to the bottom floor. I know when I came to work we did have a bottom room open. As for the smell I apologize because the other end bottom floor is smoking and as much as we try to keep it over there it doesn't help. Thank you for your feedback

2/10 Väldigt dåligt

Elizabeth

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Awful
My reservation was for 3 people. I had one extra kid with me and he charged me for 2 extra people, telling me my reservation was for 2. Everything was dirty, we only had two towels the whole weekend; and when we asked for more we were told there weren’t any more. The reason we booked this hotel is because we were low on money and they advertised continental breakfast, however there was no breakfast at all, and we had to ask to even get coffee made.
Bodde här 2 nätter i oktober 2021
Svar från stacey 5 okt. 2021
Because when you came through the hallway there were 5 people total and that's why he charged you. when you first came in you could of asked for extra towels but when you did ask housekeeping did all the towels but because your room was do not disturb she was unable to get towels and by the time you asked me they were all gone. Continental breakfast is only coffee because of covid. And coffee is only made at 7 am but this morning it was made early because I was working. But thank you for your feedback...

2/10 Väldigt dåligt

Richard

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Disgusting Atmosphere
Room was filthy and the smell of mold was overwhelming. We could not stay in these conditions and went to another hotel. When notified, management didn't seem to care what our complaint was about they quickly issued a refund and went about their business. I took that to mean they were used to hearing about it.
Bodde här 1 natt i september 2021
Svar från stacey 4 okt. 2021
If your room was that bad your more then welcomed to come down and get another room, if I was working I would of upgraded your room. it's not that we are use to hearing about it, it's everyone is really busy trying to get things done around here. There are only 3 people employed here. But thank you for your feedback

4/10 Dåligt

GERALD

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No 'complimentary' breakfast. My door lock always rejected the key card. There was something in the tub drain that slowed draining.
Bodde här 1 natt i september 2021
Svar från stacey 23 sep. 2021
there was coffee that was made, because of Covid that leaves us limited. If your door always locked it's because you were deactivating the key some how and if there was something in the drain slowing it down I wish you could tell us which room so we can get that looked at Thank you for your feedback

2/10 Väldigt dåligt

Verifierad resenär

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
FILTHY!!!! OVER PRICED. NEVER AGAIN
Bodde här 3 nätter i september 2021
Svar från Stacey 16 sep. 2021
What was filthy? Our housekeeper works hard to keep this place clean