Hotell i Marcellus

“Hello, I hope you're doing well. I'm writing to request compensation for the issues we experienced during our recent stay. We were first assigned room 216, and upon entering, we found someone already sleeping inside. This was an uncomfortable and concerning situation, especially since it resulted from being given the wrong room. We were then moved to room 222, which unfortunately had additional problems. The room had a strong humid odor, and there was not enough toilet paper provided. Given the...

“Nice place”

“Stayed 1 night as a roadtrip stop. Place was clean, staff very nice and helpful. Breakfast was great, cold and hot options, with staff being very attentive.”

“Room was clean”

“Staff issue with women Gail but other then her Misinformation, miscommunication, & unprofessionalism which made me and my family very uncomfortable but other then that we enjoyed our stay Nice continental breakfast”

“Beds very uncomfortable no coffee maker no microwave. Could use taller stool in bathroom just terrible. Would not stay there again”

“The room wasn’t properly cleaned, upon checking out, I had to look for my baby’s shoe, and to my surprise there were items left in the room from another guest, up under the dresser I found a dirty pair of rolled up socks, the sleeper sofa, had a used bottle of lotion stuck down on the side of it, found a phone charger, the refrigerator wasn’t properly cleaned either.. other then that the stay was ok… 3/5 stars”

“The staff was amazing and I have never had a hotel so.clwan and smell so nice. Thank you to all the staff”

“Great place and very helpful staff”

“Was very accommodating ‼️”

“Friendly and helpful staff. No elevator so if you pack heavy stuff ask for a first floor room. Work out equipment in the same room as ice machine.”

“When we arrived on Friday July 3rd, we found that the door to our room was broken, would not lock. Asked front desk to have it fixed or change rooms. We were told that they had no maintenance available until Monday, and that they were fully booked. Told her we would have to cancel our reservations and find another hotel. She said that because we booked through Expedia, we would have to go back through them for a refund. Asked her to contact them, to make sure that I would get a full refund,...

“Clean and comfy”

“The only negative was that the window shades did not work properly.”

“Heat lamp in bathroom didn't work. Only one chair in room for two people (their pictures show two chairs in rooms). No clock or phone in room. Exercise room was inaccessible. Put senior citizens in a room farthest away from elevator, pool, and exercise room. The channel list for TV posted in room only included approximately one third of those available. Trash vehicle pickup at 4:15AM right outside our window. Dressers and nightstands were filthy (items left from previous occupants as well...

“Lights over sink didn’t work. Toilet very hard to flush. Corners were filthy. Electrical outlet pulled out of socket with power strip plugged in with TV, microwave and refrigerator plugged into it. Entering the room light switch didn’t work so had to plug the light into the fixture. Dirty towels were left on floor two days in a row. Had to go ask for clean ones. Advertising free breakfast but none was ever served. Faucet was dirty over the sink. A table lamp was provided for the sink area. We...