- We never received check in instructions. Had to find a number for property and were told that the email comes from VRBO. I don’t know which is true, but we had no instructions. They did provide the code over the phone. - Pool heater, which is promised in the description, was not working or not on. We tried to follow instructions, called the pool company, and notified the property. We were told the owner “may” contact the pool company to have it fixed. - we found a cockroach crawling in the bathroom. - Black dog hair (we thought this was a no pet rental) was all over a chair in the family room. We are allergic. - We got a text the last day at 8am (check out is at 10) that the pool heater was now on. This obviously didn’t help us at all. - Text the property manager our disappointment in the heater (a primary reason we booked) as we left and never heard back. The home is in a very nice area, close to the beach, and was somewhat recently renovated. We were really disappointed that it didn’t turn out to be a better experience.