Familjehotell i Masai

“The room was clean and the staff was friendly.”

“Check in and room service staff is good but property needs to be refurbished especially doors and grouts. Although lights & aircons are turned on before our arrival, staff still need to check if the aircon, tvs are working well before every check in. Cleanliness can be improved. Dish soap was given the used ones - I saw dirt and food crumbs in it. Perhaps can change to the liquid one. We had dead cockoaches lying around the house. Pool not clean too.. pool floor has lots of rough objects. The...

“The staff is friendly n willing to help if you have any issues. ”

“Great location - near a mall and near the border to Singapore. However the toilet’s flushing system didn’t work and when we contacted the hotel to repair it, they sent a group of repairmen who didn’t really repair it but installed a bide instead. Apart from this I have nothing to complain about. ”

“While the room was spacious and somewhat clean. The staff were not exactly helpful. I had paid for on site for an extension but they disabled my card despite paying for the extension. The bathroom had no toiletries tray and the towels were musky.”