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Recensioner av Relax Inn and Suites

2 out of 5
Relax Inn and Suites
4200 Lake Land Boulevard, I-57 Exit 184, Mattoon, IL

Recensioner

6,4
10 - Fantastiskt i betyg. 26 av 152 recensioner" "
8 - Bra i betyg. 49 av 152 recensioner" "
6 - Okej i betyg. 33 av 152 recensioner" "
4 - Dåligt i betyg. 12 av 152 recensioner" "
2 - Väldigt dåligt i betyg. 32 av 152 recensioner" "

6,8/10

Renlighet

7,6/10

Personal och service

4,4/10

Bekvämligheter

6,2/10

Boendets skick och faciliteter

5,8/10

Hållbarhet

Recensioner

4/10 Dåligt

David

Gillade inte: Boendets skick och faciliteter
Room was suppose to have mini fridge, and microwave. It didn't have mini fridge like it stated. Bedspread was stained. We ask for a new Bedspread and about a mini fridge. They never got back to us and our food went bad. The air didn't work very well and we were hot all night Then we got woke up at 7.30 from a smoke alarm going off. I called and ask what was going on and was told they had a mishap with the smoke alarm. Our complaints, we feel are validated. What makes it okay with anyone to pay the charged amount to walk in to a 19in. Tv, the soap dish, and couple other things that fell or was removed from ahower, no shampoo, conditioner, a tiny bar of hand soap to ahower with, no coffee pot, no plastic cups, ....Nothing!! The description of rooms should not be falsified, i suggest taking it down or state the truth. We will not go back here ever again and think we should be given atleast a partial refund. Very disappointing in this booking. I pray that things get better for the owners, but 2 employees in housekeeping, total for that entire hotel is not going to fix anything and if the proper items can not be provided, then maybe it opened too soon. Hope all improves as we wouldnt want others to have this experience.
Svar från Brand Experience Team 6 juni 2023
Hi David,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Fantastiskt

Austin

Gillade: Renlighet, personal och service och bekvämligheter
Good place for the money
Bodde här 1 natt i maj 2023
Svar från Nancy Y. 23 maj 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Fantastiskt

Judith

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Jeffrey

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very quiet friendly staff would stay again
Bodde här 1 natt i mars 2023
Svar från Nancy Y. 15 mars 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Okej

Jane

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
My room is cold
Bodde här 1 natt i februari 2023
Svar från Brand Experience Team 6 mars 2023
Hi Jane, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

6/10 Okej

Tracy

Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
The pictures on the website are clearly outdated. The room was run-down. There were holes in the ceiling and the bathroom wall. Although the sheets were clean, the mattresses were worn out and not comfortable. The hotel is basically in the middle of a field. The parking lot is behind the building, not viewable from the street. There was a sign on the inside of the door that instructed us to keep the door locked at all times for our safety. It is not a place for families or women traveling alone.
Bodde här 1 natt i oktober 2022
Svar från Nancy Y. 2 dec. 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Väldigt dåligt

Jesse

Bodde här 1 natt i september 2022
Svar från Brand Experience Team 5 okt. 2022
Hi Jesse,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

4/10 Dåligt

Dave

Affärsresenär, Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
ustabe place
Bodde här 1 natt i september 2022
Svar från Brand Experience Team 5 okt. 2022
Hi Dave,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

8/10 Bra

Cindy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet
Bodde här 1 natt i september 2022
Svar från Brand Experience Team 5 okt. 2022
Hi Cindy,Thank you for positively rating your stay!Lilith#Team6

8/10 Bra

Cindy

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Nothing
Bodde här 1 natt i september 2022
Svar från Brand Experience Team 5 okt. 2022
Hi Cindy,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

2/10 Väldigt dåligt

James, Spring Hill

Reste med sin partner, Reste med husdjur
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Stayed here not knowing the area or the hotel! The hotel was in real bad shape! The bed spreads were stained and dirty, the flooring was coming apart the shower curtain had mildew all over it. There was mold on the ceiling and my wife cut her leg on a piece of metal sticking out from the bed! If it weren’t for us being exhausted from driving 14 hrs. We would have left!
Bodde här 1 natt i juli 2022
Svar från Brand Experience Team 16 aug. 2022
Hi James, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6

2/10 Väldigt dåligt

millard

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Spill hot sauce on a sheet and you get no air cond
After staying here nearly a week with multiple rooms on the night we had to book another room we were given a room without ATV and another room with no air conditioning even though it was 90ﾟ out all because one of my employees spilled hot sauce on a sheet the day before and was told by management to give us the bad rooms we'll not be back staying at the super 8 across the street tonight how about you take $20 out of my there's automatic deposit for the night we spilled hot sauce and give me back The $173 I spent to spend on 2 rooms that were inadequate thank you
Bodde här 1 natt i juli 2022
Svar från Nancy Y. 20 juli 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

4/10 Dåligt

Clarence

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Low budget motel
Front desk lady was super nice. Hotel itself not so much. Bed and pillow were not comfortable. Shower had no water pressure and was very short. Person above us was up all night walking across floor and dropping things. Strange folks walking around. At edge of town w only McDonald's close to get food.
Bodde här 1 natt i maj 2022
Svar från Brand Experience Team 10 juni 2022
Hi Clarence, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz #Team6

6/10 Okej

Colleen

Reste i grupp
Gillade: Renlighet och personal och service
Super friendly staff. Room was clean. Couldn't get the heat to turn on so it was pretty cold night. In the morning upon waking up, it was as if someone was smoking in our room all night. Exhaust from the interstate right behind the building? Your guess is as good as mine!
Bodde här 1 natt i mars 2022
Svar från Nancy Y. 11 apr. 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

8/10 Bra

Anthony

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Looking for an inexpensive no frills motel, this is it kind, clean comf$ortable room. Nothing else no food, no coffee.
Bodde här 1 natt i mars 2022
Svar från Nancy Y. 11 apr. 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

2/10 Väldigt dåligt

May, Henderson

Affärsresenär, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
We did not know the area when we made the reservation. It was not pleasant. It was raining and the floors got soaking wet/ muddy because there was nothing to wipe the shoes/floors with. It was not as clean as it should have been . I won’t stay there again. It was very depressing
Bodde här 1 natt i december 2021
Svar från Nancy Y. 11 apr. 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

2/10 Väldigt dåligt

James

Bodde här 1 natt i mars 2022
Svar från Brand Experience Team 10 juni 2022
Hi James, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

8/10 Bra

David

Affärsresenär
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 1 natt i februari 2022
Svar från Nancy Y. 11 apr. 2022
Thank you for positively rating your stay!! Nancy Y. #Team6

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2021

6/10 Okej

Jennifer

Reste med familjen
Gillade: Personal och service
Bodde här 1 natt i november 2021

8/10 Bra

James, Bay

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Water pressure in shower and needed a new mattress
Bodde här 1 natt i november 2021
Svar från Brand Experience Team 8 dec. 2021
Hi James, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

2/10 Väldigt dåligt

Jennifer

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2021

2/10 Väldigt dåligt

Chris

Gillade inte: Personal och service och bekvämligheter
Bodde här 3 nätter i oktober 2021

10/10 Fantastiskt

Laurie L

Bodde här 1 natt i september 2021

2/10 Väldigt dåligt

Megan

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Disgusting
This place was disgusting. Smelled like urine. Good thing we arrived late at night for a quick sleep otherwise we would have left. Junk all over the place and definitely some questionable people staying there.
Bodde här 1 natt i september 2021
Svar från Brand Experience Team 8 dec. 2021
Hi Megan, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okej

Richard

Reste i grupp, Reste med familjen
Gillade inte: Boendets skick och faciliteter
Sad but True
Flies drove me crazy all night long and then the fire alarm went off @ 2AM, not much rest
Bodde här 1 natt i september 2021
Svar från Brand Experience Team 8 dec. 2021
Hi Richard, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Lilith #Team6

6/10 Okej

Douglas

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet
Bodde här 1 natt i september 2021

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Quiet, I like the fact that it is close to the corn field. However, due to the technical issues, we got the smoking room instead of the nonsmoking room. Our rooms were not ready, dead flies all over the floor, and no hot water.
Bodde här 1 natt i augusti 2021

2/10 Väldigt dåligt

Amy

Gillade inte: Personal och service
We made a reservation and paid online only to find a sign on the door that said they were full.
Bodde här 1 natt i augusti 2021

2/10 Väldigt dåligt

Daniel

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Made a reservation when we arrived there was a note that sais. Sorry full pkace was locked up had to find another room
Bodde här 1 natt i augusti 2021

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2021

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Motel "Deep 6"
What a joke property. Slow and inept desk attendant, took 20 minutes to run my card. Then the "manager?" came in and informed me that there was no hot water. Couldn't get a plumber or a part.....was trying to fix it himself. Then took an additional 5 minutes to run a refund. Of course the attendant had to make three phone calls to complete the process. Stayed at this property a couple of years ago, found it marginal by Motel 6 standards then, was will to give it a try after 11 hours on the road.....never again!!! Total DUMP!!!!!!
Bodde här 1 natt i augusti 2021

10/10 Fantastiskt

William

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good
Bodde här 1 natt i juli 2021
Svar från Brand Experience Team 4 aug. 2021
Thank you for the perfect rating! Lilith #Team6

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The staff was very nice and friendly.
Bodde här 1 natt i juli 2021
Svar från Brand Experience Team 4 aug. 2021
Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6

8/10 Bra

Lynnette

Gillade: Renlighet, personal och service och rummets bekvämlighet
Don’t judge a book by its cover
Check in clerk was so sweet! It was after midnight when we checked in and she was so very pleasant, which made check in so easy and smooth. She gave us a choice of which room we wanted. The hotel itself seems a “little” run down, the outside trash needed emptied some time ago. Once in the room, was surprised that it was as “nice” as it was from the outside looks. They have redone the flooring, which helped them a lot in appearance. The room itself was very clean, with bedding and surfaces. The phone was a push button old school phone (the upgrade of the rotary phone)…Just made me giggle a bit but nothing to complain about. It was a good stop for a nights rest during our road trip.
Bodde här 1 natt i juni 2021
Svar från Brand Experience Team 4 aug. 2021
Hi Lynnette, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Lilith #Team6

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
It was terrible
Bodde här 2 nätter i juni 2021
Svar från Brand Experience Team 4 aug. 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okej

James

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Sweating in Mattoon
Air conditioning wasn’t working well and difficult to operate. My white towels had dark gray marks on some of them. Lampshades didn’t have securing nuts on them. Towel marks made me worried about cleanliness.
Bodde här 1 natt i juni 2021
Svar från Brand Experience Team 4 aug. 2021
Hi James, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Check in staff was very helpful.
Bodde här 1 natt i juni 2021
Svar från Brand Experience Team 4 aug. 2021
Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6

6/10 Okej

Jameer

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i juni 2021

2/10 Väldigt dåligt

Michelle

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The entrance had a “off” odor as we walked in to register. The parking lot looked like an alley in need of serious repair. The attendant assigned us a room that upon entering the room that was already occupied. We turned around immediately, notified the attendant of her inattentive error and returned the key and left the premises! Hotels.com promptly returned our charge! Hope they never list this motel 6 again.
Bodde här 1 natt i juni 2021
Svar från Brand Experience Team 4 aug. 2021
Hi Michelle, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please us the Contact Us feature on our website to connect with us. Lilith #Team6

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2021

6/10 Okej

Verifierad resenär

Affärsresenär, Reste med sin partner, Reste med husdjur
Gillade: Renlighet och personal och service
property somewhat isolated, housekeeper on duty for check-in
Bodde här 1 natt i maj 2021
Svar från Brand Experience Team 18 maj 2021
Thank you for positively rating your stay! Lilith #Team6

4/10 Dåligt

Kelly

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Ok for a quick stop to sleep.
Very run down and the whole property was filthy. Room was ok. Bed was clean but floor was dirty. Couldn’t walk without shoes or slippers. Needs a major cleaning.
Bodde här 1 natt i februari 2021
Svar från Brand Experience Team 18 maj 2021
Hi Kelly, We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
No ice machine
Bodde här 1 natt i december 2020
Svar från Brand Experience Team 18 maj 2021
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Lilith #Team6

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
AVOID AT ALL COSTS.
The whole stay was horrible. I can deal with some things but this was just awful.We got to the room and it was dirty. So bad that we didn’t even stay, we slept in our truck. The towels were brown and that was just the beginning. We were all thinking ok it’s one night let’s get some rest and we will go somewhere else in the morning. My oldest daughter pulled down the sheet to find fresh blood on them. I looked under the other bed’s and found more, along with hair and just dirt you could tell hadn’t been cleaned or washed they just made the bed. After all that we went and slept in the truck. We were so tired and disgusted.
Bodde här 1 natt i november 2020
Svar från Brand Experience Team 18 maj 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Väldigt dåligt

Stacks

Gillade inte: Renlighet och personal och service
The staff was disrespectful and the sheets was not clean.
Bodde här 1 natt i september 2020
Svar från Nancy Y. 16 nov. 2020
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

10/10 Fantastiskt

Bertha

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2020
Svar från Nancy Y. 16 nov. 2020
Thank you for the perfect rating!! Nancy Y. #Team6

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 1 natt i september 2020
Svar från Nancy Y. 16 nov. 2020
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

4/10 Dåligt

Rachel

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i september 2020

10/10 Fantastiskt

a william

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
They were very helpful, and patient with me. I needed to redeem my reward night. and could not have done it, without their help.
Bodde här 1 natt i juli 2020
Svar från Brand Experience Team 22 sep. 2020
Hi William, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6