Hotell i Mayera

“Snabb och effektiv incheckning. ”

“Next time I will enjoy the pool”

“Nice and clean Check in is simple Reception Very professional Friendly ”

“hotellet gammalt o slitet, belysning i rummet dåligt och belysning i badrummet obefintligt.”

“Customers service very poor apart from the housekeeping, it was fully booked at the breakfast room and very few staff to attend to customers. As a 5star hotel they need to modernize their rooms. The only thing I loved most was the beach. For me Serena in Goma is still the number one customers service/ modern hotel in Africa/Europe no matter you are female traveling alone or with family”

“Excellent services and I recommend this hotel without reservation.”

“ Let me tell you about Mavis, your amazing host. 🏡✨ Mavis is an absolute gem! From the moment I met her, her kindness and sincerity shone through. She truly cared about making us feel special and went above and beyond. One thing that really stood out about Mavis was her dedication. She took the time to listen to my needs and preferences, making sure to understand exactly what I want. She’ll answer your call or respond to your text so quickly, no matter the time. Throughout the entire...

“The helpful reception staff is their strong suit. My booked room had blinds missing from one window (so no nighttime privacy); but the gent on duty promptly moved me to an upgraded Executive room when I reported the issue. In contrast the night watchman was far from the gate listening with earbuds so I had to buzz then yell then bang to, finally, get his attention. Rooms are spacious and clean, altgough worn and needing upgrades. The continental bkfst was basic but had a French pot of coffee--a...

“On business travel, very convenient to business center. Excellent hotel staff and clean room. Would stay again and highly recommend.”