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Recensioner av SureStay Hotel by Best Western McAlester

2.5 out of 5
SureStay Hotel by Best Western McAlester
1204 S George Nigh Expy, McAlester, OK

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 12 av 21 recensioner" "
8 - Bra i betyg. 4 av 21 recensioner" "
6 - Okej i betyg. 3 av 21 recensioner" "
4 - Dåligt i betyg. 2 av 21 recensioner" "
2 - Väldigt dåligt i betyg. 0 av 21 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

8,4/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Kirsten

Affärsresenär
Gillade: Renlighet
Probably to most safe and well cared for place I've been. Worth WAY more than what they are charging.
Bodde här 1 natt i maj 2024
Svar från Nick 21 maj 2024
Thank you for the kind words. We hope to see you again.

10/10 Fantastiskt

Ruby

Bodde här 1 natt i april 2024
Svar från Nick 27 maj 2024
Thank you for staying with us. We hope to see you again.

10/10 Fantastiskt

Sherrie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice stay
Bodde här 1 natt i april 2024
Svar från Nick 28 apr. 2024
Thank you for the kind words. We hope to see you again soon.

8/10 Bra

James

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was clean, friendly staff and recently updated. The only complaint is that the shampoo & body wash dispensers were empty and the bathroom fan was very loud and couldn’t be turned off without turning the light off too.
Bodde här 1 natt i april 2024
Svar från NICK 18 apr. 2024
Thank you for taking the time to leave a review. We will use your review to update our housekeeping check list. Thank you for staying with us.

10/10 Fantastiskt

John

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The breakfast was disappointing.
Bodde här 1 natt i april 2024
Svar från Nick 18 apr. 2024
Thank you for taking the time to leave a review. We will use your review to help improve our property .

8/10 Bra

Nydia, Irving

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place and clean
Bodde här 1 natt i mars 2024
Svar från Nick 27 mars 2024
Thank you for the taking the time to leave us a review. We greatly appreciate your business.

10/10 Fantastiskt

JOAN YVETTE

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Nicholas 19 feb. 2024
Thank you for taking the time to leave a review. We appreciate your business, and wish you well.

10/10 Fantastiskt

MARIA ELENA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Check in was great, room was clean. Love the floors, no carpet. Rooms have been renovated.
Bodde här 1 natt i december 2023
Svar från Paul 31 dec. 2023
Dear guest,Thanks for spare time to review our property. We appreciate your kind comments as it encourages us to maintain and improve our services. Thanks for your business. Hope to serve you again and again.

6/10 Okej

Paula

Gillade inte: Bekvämligheter och boendets skick och faciliteter
Door leaked air, no hot water. Room was clean but outdated.
Bodde här 1 natt i november 2023
Svar från Nicholas. 7 dec. 2023
On behalf of the entire SureStay family i like to apologize. We have moved forward with plans to address all of your following complaints. We hope you give us another opportunity, to provide you an exceptional experience.

10/10 Fantastiskt

Ashley

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Highly recommend! Spacious and clean. Comfortable and centrally located.
Bodde här 1 natt i november 2023
Svar från Nicholas. 7 dec. 2023
Thank you for the kind words. We hope to see you again!

4/10 Dåligt

Lori

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från nicholas. 7 dec. 2023
On behalf of the entire SureStay family id like to apologize for not providing you an exceptional experience.

10/10 Fantastiskt

Terry

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Very Clean
Bodde här 1 natt i november 2023
Svar från Paul 18 nov. 2023
Dear Sir, Thanks for spare time to review our property. We appreciate you for your kind remarks as it encourage us not to maintain only but also improve our services. Looking forward to serve you again. We appreciate your business. Thank you.

6/10 Okej

JOAN YVETTE

Bodde här 1 natt i oktober 2023
Svar från Nicholas Gandhi 25 nov. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 918-423-0000.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,54245 PropertyGM - Nicholas GandhiSureStay by Best Western McAlester

10/10 Fantastiskt

Ashley

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This was a really nice and spacious hotel room. They let us check in early and the staff was friendly and helpful.
Bodde här 1 natt i oktober 2023
Svar från Nicholas Gandhi 27 okt. 2023
Dear Ashley,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 918-423-0000.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,54245 PropertyGM - Nicholas GandhiSureStay by Best Western McAlester

4/10 Dåligt

Timothy

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Tim
Room was filthy. Chicken bones left all over the room. Random pieces of paper strewn around the room. Fast food containers with leftover food in room. Paid for pets. Pet area was loaded with stickers. Pets were unable to use lawn area due to stickers in the grass.
Bodde här 1 natt i oktober 2023
Svar från Nicholas - GM 25 okt. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,54245 PropertySureStay by Best Western McAlester