8/10 Bra
Rizwan
Reste med familjen
5 sep. 2025
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good location, overall very happy.
Overall, we were very happy with our stay at Conrad Hilton Makkah. The location is excellent, the service was generally very good, and compared to the Clock Tower, this hotel is far more convenient. One of the biggest advantages is the elevator system, which works smoothly and quickly, unlike the long waits often experienced at the Clock Tower.
However, there were a few areas that could be improved. The shower drainage was very poor, and water would remain standing after use. When we asked housekeeping about this, they explained it was due to the design and slope of the showers. Unfortunately, this caused the caulk to become moldy, which did not feel hygienic, and we felt the need to use slippers while showering.
Additionally, the carpets in the rooms were quite dirty and could benefit from a thorough cleaning. Another concern was that housekeeping pressured us to give a 5-star review and even took my phone to submit it themselves, which felt uncomfortable and unprofessional. It gave the impression that staff may be incentivized for positive reviews.
Despite these issues, the overall experience was still positive, and we would recommend the Conrad Hilton Makkah for its comfort, service, and excellent location, while hoping the management addresses the points mentioned above.
Rizwan
Bodde här 4 nätter i augusti 2025
