Reception

Recensioner av Days Inn by Wyndham West Memphis

2 out of 5
Days Inn by Wyndham West Memphis
1100 Ingram Blvd/I-40, I-40 Exit 279A & I-55, West Memphis, AR

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 300 av 1002 recensioner" "
8 - Bra i betyg. 268 av 1002 recensioner" "
6 - Okej i betyg. 160 av 1002 recensioner" "
4 - Dåligt i betyg. 137 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 137 av 1002 recensioner" "

6,8/10

Renlighet

7,8/10

Personal och service

6,6/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

8/10 Bra

Maria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bra frukost och jätte trevlig personal.
Bodde här 1 natt i februari 2023
Svar från General Manager Amy Pitman 1 mars 2023
Thank you for your review. We are so glad that you enjoyed your stay.

10/10 Fantastiskt

Renato

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I could hear people from the next door...
Bodde här 1 natt i april 2024

4/10 Dåligt

Logan

Reste i grupp
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Terrible. We were not expecting anything fancy, but we expected it to be modern and clean. It was neither. Room was in poor condition with wires hanging out from under the TV and other electronics. Outlets were torn up and exposed. Windows were caked with grime. Furniture was old and worn. Bed at least had new clean looking sheets and a wafer thin blanket. The doors to the rooms next to you have gaps at the bottom so you can hear the regular conversations of the people in the rooms next to you. Stay away. Did not feel especially safe.

10/10 Fantastiskt

Emberly

Reste med familjen
Good
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Marcela, zion

Reste med sin partner
Gillade inte: Bekvämligheter
I didn’t like a thing, in fact my husband and I didn’t even stay on the property, left as soon as we went inside the room and it smelled horrible. Booked a different hotel the same day because the Days Inn was a dump.
Bodde här 3 nätter i april 2024

2/10 Väldigt dåligt

BOB

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cable didn't work, tiolet didn't work, and a 2 inch cockroach. I was in the room 10 minutes. Had to go down the street to a comfort inn.
Bodde här 1 natt i april 2024
Svar från Sophia CSR 28 apr. 2024
Dear Guest,Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Dåligt

Luis, Clarksville

Affärsresenär
Gillade inte: Renlighet, personal och service och bekvämligheter
Lots of cockroaches. Clearly this property has hygiene problems.
Bodde här 2 nätter i april 2024
Svar från Sophia CSR 28 apr. 2024
Dear Guest,I would like to apologize for the inconvenience you faced regarding the cockroaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

4/10 Dåligt

Rick

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Location to the event I was going to was great. The room was noted a “non smoking” room but an ashtray and matches were provided. The room was obviously smoked in before I checked in . The linens reeked of cigarette smoke. No hot water when I checked in but didn’t bath til morning and it was hot then. Also exposed lighten in the shower area which was extremely dangerous. Then breakfast was cold. I had eggs, biscuits and gravy. One small milk, asked for more milk but ran out. I will not t stay here again.
Bodde här 1 natt i april 2024
Svar från Sophia CSR 26 apr. 2024
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for the inconvenience you experienced during your stay. Rest assured, we take these issues seriously and will address them promptly to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 Bra

Serhii, Goshen

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Not bad for a price
Bodde här 1 natt i april 2024
Svar från Sophia CSR 24 apr. 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okej

Rebecca, Windsor

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Toilet plugged when we arrived. Burnt out light bulbs. Bathroom door , floor and baseboards very dirty
Bodde här 3 nätter i april 2024
Svar från Sophia CSR 22 apr. 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is important, and we will address these issues promptly to ensure a better experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

2/10 Väldigt dåligt

Andy

Gillade inte: Renlighet och boendets skick och faciliteter
The building are neglected and literally rotting. My room was filthy. I’m surprised Days Inn allows them to keep their franchise. The bed was comfortable.
Svar från Sophia CSR 20 apr. 2024
Dear Guest,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our team. We would value another chance to impress you and we wish you safe travels.

10/10 Fantastiskt

Jiri

Reste med sin partner
Gillade: Boendets skick och faciliteter
Good stay all around convenient close to the highway
Bodde här 1 natt i april 2024
Svar från Sophia CSR 18 apr. 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 Väldigt dåligt

Hana

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Crawling with bed bugs
Bodde här 1 natt i april 2024
Svar från Sophia CSR 17 apr. 2024
Dear Guest,We truly regret the inconvenience caused by this issue and never want our guests to have such a kind of experience. We have shared this feedback with the concerned staff to address the pest problem. Hopefully, you will give us another chance next time you are in the area.

8/10 Bra

David

Gillade: Renlighet
Location is near the Southland casino and just
Bodde här 3 nätter i april 2024
Svar från Sophia CSR 15 apr. 2024
Dear Guest,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Our Team hopes to earn your business in future travels.

4/10 Dåligt

Alice, Orlando

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muddy floors and mold in bathroom, not well maintained. Very limited breakfast, unhelpful staff.
Bodde här 3 nätter i april 2024
Svar från Sophia CSR 14 apr. 2024
Dear Guest,It is saddening for us to read about your recent experience with us. Our apologies for all the issues that you encountered. Rest assured, your concerns will be noted and inspected by our team for prompt action. We would value another chance to impress you and we wish you safe travels.

6/10 Okej

Robert

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service
Breakfast was below average. Opened at 5 am and I came at 5:45 am. They were out of all hot items. No staff around. Left 15 minutes later with little eating. Still no staff in kitchen area.
Bodde här 2 nätter i april 2024
Svar från Sophia CSR 10 apr. 2024
Dear Guest,We apologize for the inconvenience you experienced with our breakfast service. Rest assured, we will address this issue promptly to ensure a better experience for our guests in the future. We hope to serve you better next time and are looking forward to welcoming you again soon.

4/10 Dåligt

Takisha

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Sophia CSR 10 apr. 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Dåligt

Benjamin

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Sophia CSR 8 apr. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Väldigt dåligt

Dawn

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Front desk was nice and professional. The room might not have been dirty, but peeling paint, rusted lamps, and cockroaches made it feel pretty icky.
Bodde här 1 natt i april 2024
Svar från Sophia CSR 7 apr. 2024
Dear Guest,We appreciate your positive feedback regarding our front desk staff. However, we apologize for the inconvenience faced by you. We have forwarded your feedback to our team for improvements. We hope to serve you better next time.

6/10 Okej

Kim

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Loud from the road, shower busted , dirty
Bodde här 3 nätter i mars 2024
Svar från Sophia CSR 2 apr. 2024
Dear Guest,We are sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Väldigt dåligt

Kaitlyn

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 1 apr. 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Okej

Nancy

Gillade: Personal och service
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 1 apr. 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

4/10 Dåligt

Rosalinda

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
Great deal... nice staff... but sketchy area. 1st day- Our Room Flooded during the storm, 2nd day- A whole day with no tv... And 3rd day- a big fat roach in the tub. Blehhhh
Bodde här 3 nätter i mars 2024
Svar från Sophia CSR 30 mars 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Rest assured, we take these matters seriously and are addressing them promptly. We appreciate your understanding and hope to have the opportunity to exceed your expectations on your next visit.

4/10 Dåligt

tatiana

Bodde här 1 natt i mars 2024
Svar från Sophia CSR 17 apr. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okej

Jalana

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The location was convenient. However, the room was in need of a good cleaning and major updating was needed.
Bodde här 3 nätter i mars 2024
Svar från Sophia CSR 28 mars 2024
Dear Guest,We're pleased that you appreciated our convenient location. Your suggestions are valuable, and we will certainly pass them along to our team to enhance our guest experience. We look forward to serving you again soon!

6/10 Okej

Virginia

Reste med familjen
Gillade: Personal och service och bekvämligheter
There's free breakfast till 9am. The people above us were loud and yelling at each other enough to make their toddler upset. You can hear almost everything going on around your room like it's happening in your room. Cheap room rental.
Svar från Sophia CSR 27 mars 2024
Dear Guest,Thank you for taking the time to share your experience. However, we are sorry for the disappointment you had with the noise from the neighbouring guests. We hope you consider us again the next time your travels bring you to our area.

10/10 Fantastiskt

Sherry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was great
Bodde här 1 natt i februari 2024
Svar från Sophia CSR 26 mars 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 Dåligt

Tim

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Was just one night. This is a large U shape 2 story property. Not enough stairways for 2nd floor egress. Room was OK, floor sticky and dirty
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 26 mars 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Bra

Thomas

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The building was an older looking building but not run down looking. You could tell it has been well maintained. The rooms were exceptionally clean and the furniture, refrigerator and other electronics were up to date. The staff was very friendly and the price very reasonable.
Bodde här 4 nätter i mars 2024
Svar från Sophia CSR 26 mars 2024
Dear Guest,We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

2/10 Väldigt dåligt

Zachary

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was disgusting. No towels. Paint peeling. Ceiling falling down in shower. Boogers in multiple spots on wall. Snot smeared on headboard. Floor had two different spots looked like spilled soda. Ac unit shot sparks and fell out of the wall. We left and requested a refund. Stay far far away.
Bodde här 2 nätter i mars 2024
Svar från Sophia CSR 24 mars 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 Okej

Cindy

Reste med familjen
Older & not entirely clean. Only one thin blanket & uncomfortable bed.
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 24 mars 2024
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience you encountered during your stay. Rest assured, we are addressing these issues promptly to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with an exceptional stay next time.

2/10 Väldigt dåligt

Sherry

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
First off when i came in to check in i had problems with the desk clerk she was tryin to tell me that i didnt pay when i told her that i had already paid online so she as for my credit card so i can pay so she swipe it and knock my information out of their system so it took 3 hours before everything was fixed on top of that she put me in a room next door to some dogs which had me up all night long so i didnt get no sleep on top of that i was rushed out of me room that morning and i must say i always get rooms there but i dont think im going back no time soon
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 24 mars 2024
Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Fantastiskt

Yvonne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 24 mars 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Fantastiskt

Donte

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 24 mars 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Väldigt dåligt

Larry

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I got to the room at 3:00pm.the toliet was not working so i reported it around 4:00pm.They did not send anyone to fix it until i reported it again on sunday.The telephone in the room was not working ,so i had to walk up to the office for everything.I ask for a room change because we were up until 0200am because of all the traffic going in and out of the room beside me and the dog in the room barking eveytime some knock on their door.The manager at the desk said to get a room change we would have to check out at 11:00 and wait until 3;oo for them to complete clean up and check back in. Then the heat went out in my room.We were able to change rooms after that.Never been to a hotel with such poor concern for a customer paying for a room. My compliant was about thing you expect at a hotel.
Bodde här 2 nätter i mars 2024
Svar från Sophia CSR 21 mars 2024
Dear Guest,I apologize sincerely for the disappointing experience you had during your stay. Your feedback is extremely valuable, and I'm sorry we fell short of your expectations. Rest assured, we will address these issues promptly to ensure improvements are made. Please accept our apologies, and we hope to have the opportunity to regain your trust in the future.

6/10 Okej

Jeanelle

Reste med sin partner
The grounds and sidewalks could use a good power-washing. The rooms could use a thorough cleaning and exterminator. The walls could use fresh paint. The location was convenient and close to the highway and casino. The office staff was nice.
Bodde här 2 nätter i mars 2024
Svar från Sophia CSR 19 mars 2024
Dear Guest,We are glad to know that you were pleased with the convenient location and staff. However, I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okej

Patricia

Tired property, room floor was greasy/dirty as well as bathroom door had a spill on it. We slept okay and breakfast by 8pm was picked over and nothing was being refilled. There was no syrup left for the waffles and the orange juice was extremely watered down. The parking lot is rather dark and the area is not the best neighbourhood. We got a great deal so for what we paid the room was sufficient.
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 19 mars 2024
Dear Guest,Our team has a high standard of hospitality and service, and we strive to give you the best experience at the best value. Thank you for the insight regarding your stay and we will surely forward your valuable feedback to our team for improvements. We hope to see you again in the future.

10/10 Fantastiskt

Heather

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was as expected and the front desk attendant wS super friendly and sweet!
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 18 mars 2024
Dear Guest,We appreciate your positive feedback regarding our front desk staff. We appreciate your kind words and hope to welcome you back soon for another pleasant stay.

10/10 Fantastiskt

Juanita

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Every time I go home to Memphis I’m booking my room there.
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 15 mars 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Bra

Diane

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Très bien
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 11 mars 2024
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Fantastiskt

Julie

Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The price is always good but what brings me back is the lady that works the night shift when I check in. She always has a whole on her face she's always so happy and helpful. A to her
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 8 mars 2024
Dear Guest,A hearty thanks for your review. We're delighted to hear that our night shift staff has consistently provided you with excellent service. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

6/10 Okej

gary

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Totally outdated
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 4 mars 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. We have forwarded your feedback to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Sophia CSR 28 feb. 2024
Dear Guest,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Fantastiskt

Terrance

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Sophia CSR 28 feb. 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Bra

Gary

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It worked well for me staying on the other side of the Mississippi River from Memphis TN across that fantastic bridge in Arkansas. Much quieter and less manic suited my needs better. Mexican restaurant next door is brilliant for beer and food. I really enjoyed my stay here thanks !
Bodde här 2 nätter i februari 2024
Svar från Sophia CSR 20 mars 2024
Dear Guest,We would like to express our gratitude for your review. Our Team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.

10/10 Fantastiskt

Chelsea

Bodde här 1 natt i februari 2024
Svar från Sophia CSR 21 mars 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

2/10 Väldigt dåligt

destiny

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We drove from illinois 4 1/2 hours to attend a funeral. We booked our stay 1 day in advance when we arrived we brought our stuff inside and then went to eat after we got back we found out that our heat didnt work in the room. We tried calling front desk and found the phone didn't work. We then called from our cell phone an the lady argued that we have waited 2 hours to say something. Regardless of how long we waited them things should still be in working condition it was 40 degrees outside. They had no other available rooms an all near by hotels were fully booked. We had to run the hot shower to heat up the room The next morning we were getting ready and the blow dryer didn't work either. Everything was dirty and they never once offered a refund We asked for one In all they ever kept saying was. We waited 2 hours to say something. Absolutely horrible I wouldn't recommend this for anybody's dog let alone a family. If we hadn't have been here to attend a funeral. We would have left.
Bodde här 1 natt i februari 2024
Svar från Sophia CSR 1 mars 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Fantastiskt

Ashlee

Fair for the price
Bodde här 1 natt i februari 2024
Svar från Sophia CSR 28 feb. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating and review. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okej

Sam

Gillade: Renlighet
Bodde här 1 natt i februari 2024
Svar från Sophia CSR 28 feb. 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

4/10 Dåligt

Scott

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There is a casino behind the hotel, and there were non-family-friendly pedestrians walking on the sidewalk that runs beside the hotel parking lot. The room was very run-down. Our first room had a strong smell of smoke even though it was a non-smoking room. They moved us to another room which still had a smell, though it at least wasn’t of smoke. The chairs were very worn. The trash cans had liners hanging over their edge. We had to open and place the trash bags in the trash cans ourselves. The shower curtain and towels looked like they were tossed in the bathroom. The only good thing was the bed was clean and comfortable.
Bodde här 1 natt i februari 2024
Svar från Sophia CSR 1 mars 2024
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. Thank you for your feedback. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.