Exteriör

Recensioner av Fairfield Inn & Suites Memphis I-240 & Perkins

2.5 out of 5
Fairfield Inn & Suites Memphis I-240 & Perkins
4760 Showcase Blvd, Memphis, TN

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 176 av 547 recensioner" "
8 - Bra i betyg. 157 av 547 recensioner" "
6 - Okej i betyg. 85 av 547 recensioner" "
4 - Dåligt i betyg. 51 av 547 recensioner" "
2 - Väldigt dåligt i betyg. 78 av 547 recensioner" "

7,6/10

Renlighet

8,2/10

Personal och service

6,6/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

fred

Affärsresenär
I never checked in because I was scammed
Bodde här 1 natt i april 2024
Svar från Front Desk 8 apr. 2024
Hi FredPlease Follow up with Expedia they will help you. We understand when booking with Expedia the hotel is not able to investigate this reservation because you are booking was outside our company.

8/10 Bra

Haidar

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is clean and safe
Bodde här 1 natt i april 2024
Svar från Front Desk 8 apr. 2024
Hi HaidarThank you for sharing your stay with us we look forward to seeing you again

10/10 Fantastiskt

Ar'Tesia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Bob

Reste i grupp
Good
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Mario

Affärsresenär
Gillade inte: Bekvämligheter
THEY ARE BAD SERVICE
Bodde här 2 nätter i februari 2024

8/10 Bra

Jeanne

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tout est correct. Nous avons très apprécié.
Bodde här 1 natt i februari 2024

6/10 Okej

Mary

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff were very friendly. No dining within walking distance, must drive to anything.
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Loqueria

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Hugh

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoy the room very much aand the staff was helpful with my questions.
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Timothy, Orem

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Internet didn't work the entire stay. Exposed carpet nails in the room. Overall dirty bathrooms and rooms
Bodde här 3 nätter i december 2023
Svar från General Manager 18 dec. 2023
Dear Timothy,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with your stay. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations and amenities. Kind regards.

6/10 Okej

Yania

Bodde här 1 natt i november 2023

6/10 Okej

James

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Poorly equipped, bad plumbing
The lamp between the beds had no light bulb; when I picked up a replacement at the front desk, it still didn’t work. The water out of the bathroom came out rusty (see photo) and would only run hot. My room key demagnetized on a trip down the hallway.
Bodde här 1 natt i november 2023
Svar från General Manager 9 nov. 2023
We are disappointed that your experience was not what we strive to deliver. We apologize for the concerns in your room, and our team will look into each of these issues to ensure future visits will uphold our high standards. Thank you for your time, and we wish you all the best.

2/10 Väldigt dåligt

Reyna

Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Carolyn

Bodde här 1 natt i oktober 2023

8/10 Bra

Anissa

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
Room was clean, but could use updating.
Bodde här 1 natt i oktober 2023
Svar från General Manager 28 okt. 2023
Dear Anissa,It was wonderful having you as our guest recently. We appreciate you mentioning the high standards of cleanliness we adhere to, as we take great pride in providing impeccable accommodations. Your feedback regarding updates will be passed along to our internal team for further consideration, as we are always seeking new ways to improve. Thank you for your review, and we hope you return soon.

8/10 Bra

Jaime

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Glen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023

6/10 Okej

Peter

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Larissa C

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Jeffery G. Johnson,

Bodde här 1 natt i september 2023

8/10 Bra

Crystal

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023

8/10 Bra

Jeffery

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Th
Bodde här 4 nätter i augusti 2023
Svar från General Manager 22 aug. 2023
Dear Jeffery,We're so happy to know that you had a great time with us. Thank you, and we hope you'll join us again soon.

10/10 Fantastiskt

Leah

Gillade: Renlighet och personal och service
Very safe invironment
Bodde här 3 nätter i augusti 2023
Svar från General Manager 22 aug. 2023
Dear Leah,Thank you for the outstanding rating of your recent stay at Fairfield Inn & Suites Memphis I-240 & Perkins. We're glad you enjoyed your visit with us and our safe surroundings. Please allow us to host you again should you return to Memphis.

4/10 Dåligt

THOMAS, Pensacola

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Not a good location. Pool was closed. Coffee pot in room didn’t work. Room wasn’t great. Price was high for what you get.
Svar från General Manager 22 aug. 2023
Dear Thomas,It sounds like your time with us did not meet your expectations. Please forgive us for our shortcomings in showing you a great experience. Your feedback is valuable and will enable us to make positive changes where we can. If there is any chance to welcome you back and change your perceptions, we would be thankful for it.

8/10 Bra

Alberto

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Bodde här 4 nätter i augusti 2023

8/10 Bra

Kristy

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

michael

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Greg

Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Chastity

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Raven

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Hotel was very clean and the service was prompt.
Bodde här 1 natt i juli 2023
Svar från General Manager 25 juli 2023
Dear Raven,Guests can always count on us for a top-notch stay. We appreciate you highlighting our clean accommodations and helpful hospitality. Your five-star review has brought a smile to our faces, and we look forward to serving you again at Fairfield Inn & Suites Memphis I-240 & Perkins.

4/10 Dåligt

David

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
We didn’t realize we booked a hotel in a high crime area. Our truck along with 10 others had our windows broken out while the security guard “was on a break”. The interior was dirty and falling apart. We were shocked that Marriott allows their name in this property. The only saving grace was the sweet women at the front desk. They did their best to accommodate and help us.
Bodde här 2 nätter i juli 2023

2/10 Väldigt dåligt

Cheana

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
The staff are nice but myself and 11 other cars all got broken into. They busted our windows and robbed us. The owner refused to help in anyway. He didn't even want to comp our stay for all the trouble we had. I will never stay at this hotel or any of the Fairfield's Marriott hotels again. You can't even get new towels without bringing your old ones down to the front. I live 500 miles away so i had to drive all the way to my next stop with a broken window because it happened on a Sunday and there's no shops open to do the repair. The window cost less than an insurance deduction so why call insurance honestly. I paid the same amount to fix my window as I paid for my hotel stay. I would like to recommend that no one stays at any of the Marriott hotels for a while. Hurt their pockets since they don't want to help innocent people that had enough trust in their business to stay.
Bodde här 2 nätter i juli 2023
Svar från General Manager 21 juli 2023
Dear Cheana,While we appreciate you being our guest, we're terribly sorry to learn about the concerns you had with your car. Please know this is not a typical situation. Our team has several safety features in effect to help ensure the safety of our guests and their property, and we apologize that, unfortunately, there was still a concern. We hope you reached out to the local authorities, as they are best equipped to assist you. Thank you for making us aware of the situation, and we wish you well as your travels continue.

2/10 Väldigt dåligt

Susan

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Dwayne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff, extremely clean and comfortable.
Bodde här 1 natt i juli 2023
Svar från General Manager 17 juli 2023
Dear Dwayne,We are thrilled to see that our dedication to cleanliness, as well as our welcoming service, helped make your stay with us at Fairfield Inn & Suites Memphis I-240 & Perkins so great! Thank you for your thoughtful review, and we hope that you will allow us another chance to host you again soon!

8/10 Bra

William

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Front desk very friendly. Room was clean.
Bodde här 1 natt i juli 2023
Svar från General Manager 10 juli 2023
Dear William,Thank you for your kind compliments on our attentive service and spotless accommodations. On behalf of all of us at Fairfield Inn & Suites Memphis I-240 & Perkins, we would be honored to welcome you back again anytime!

2/10 Väldigt dåligt

Gustavo

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023

4/10 Dåligt

Julie

Bodde här 1 natt i juni 2023

6/10 Okej

Angela

Bodde här 1 natt i juni 2023

8/10 Bra

Michelle

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

Pedro

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Wendy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was okay everyone was friendly
Bodde här 2 nätter i juni 2023
Svar från General Manager 9 juni 2023
Dear Wendy,We do have one of the best teams around, so they will be honored to know you appreciated their kind service. Thank you for being our guest at Fairfield Inn & Suites Memphis I-240 & Perkins. We hope to have the privilege of welcoming you back again.

2/10 Väldigt dåligt

Timothy

Reste i grupp, Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Very Bad Wi-fi. They advertise a pool, and they have one. But it has not been open since the pandemic. They have a "business center" but the computer printer don't work. When you ask about fixing it they claim that they don't have a business center so don't expect the computer to work. The doors are very hard to open. At 150 lbs, I had to lean my entire body weight to open our door. My friend's room was the same way. The beds are too soft since they order "bed-in-a-box" type mattresses. Very poor quality. But the place was quite clean. And the breakfast was good. They went out of their way to get good stuff for the breakfast bar. But very bad wi-fi. Asking about this brought a smile and a blank face, like, o really? It's working fine here? But not in the rooms. The neighborhood is a dump. I won't be going here again.
Bodde här 3 nätter i maj 2023
Svar från General Manager 28 maj 2023
Dear Timothy,While you were able to enjoy our clean accommodations and yummy breakfast, it appears you were not a fan of other aspects. For that, we apologize. Rest assured that our team will investigate your comments to ensure that our amenities are working and operational. This is not indicative of the quality stay we wish to provide. We know that we can do better and welcome another chance to prove this.

8/10 Bra

Ned

Bodde här 3 nätter i maj 2023

8/10 Bra

Derrick

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023

2/10 Väldigt dåligt

ALLAN

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Had to wait to check in because clerk was to busy talking on her cell phone Then we go into room snd bed looks like somebody slept in it. Had yo change sheets myself oh I forgot to mention we had a feces on the comforter The best if all at over $150 a night they don’t do wake up calls. But then again there was no phone to place a wake up call on Had to believe it is under the Marriott hotel change. Don’t stay here
Bodde här 1 natt i maj 2023
Svar från General Manager 15 maj 2023
Dear Allan,We appreciated the opportunity to host your travels. Our goal is to provide clean accommodations, so we're surprised to read your concerns. Rest assured, we'll investigate your comments to ensure our rooms meet our high standards. If you would like to discuss this matter further, please don't hesitate to contact us offline. That said, we'll continue to provide comfortable stays to our guests, and we wish you safe travels.

10/10 Fantastiskt

Michelle

Bodde här 2 nätter i maj 2023

6/10 Okej

Dorothy

Bodde här 1 natt i april 2023

2/10 Väldigt dåligt

Claude

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
To start the afternoon, the hotel was okay. That evening, the power went out, and we had to stay in the dark, no hot water nor heat for the entire night and morning. We had no breakfast...
Bodde här 2 nätter i mars 2023
Svar från General Manager 14 apr. 2023
Dear Claude,Our team understands how important it is for our guests to have a comfortable and enjoyable stay, so we apologize for any inconvenience this may have caused. We strive to provide a seamless and memorable experience for all of our guests, and we regret that we fell short during your visit. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Okej

Kathy

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
The morning after the night we stayed the hotel had no hot water. It’s never good for a rating when only one person in our group of 7 was able to take a hot shower. (He showered the previous night). The clerk should have been authorized to give discounts at least-all we were told was that maintenance had been notified.
Bodde här 1 natt i april 2023
Svar från General Manager 11 apr. 2023
Dear Kathy,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issue with the hot water and for any disappointment with how it was handled. We appreciate your patience, and we'll keep your comments in mind. If your travels bring you back to town, please consider staying with us again.