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Recensioner av Quality Inn West Memphis I-40

2.5 out of 5
Quality Inn West Memphis I-40
1009 E Service Rd, West Memphis, AR

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 83 av 311 recensioner" "
8 - Bra i betyg. 113 av 311 recensioner" "
6 - Okej i betyg. 55 av 311 recensioner" "
4 - Dåligt i betyg. 33 av 311 recensioner" "
2 - Väldigt dåligt i betyg. 27 av 311 recensioner" "

7,2/10

Renlighet

8,0/10

Personal och service

7,2/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

8/10 Bra

Virpi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell fanns mycket matställen nära. Bra frukost

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från C.Mistry 20 maj 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Quality Inn Property G M C. Mistry

10/10 Fantastiskt

Cortney

Great
Bodde här 1 natt i mars 2024
Svar från General Manager 13 maj 2024
Dear Cortney, Thank you very much for your review! We are delighted to hear that you had a great experience at Quality Inn West Memphis I-40. Your satisfaction means so much to us, and we look forward to welcoming you back for another enjoyable stay.

6/10 Okej

Lanna

It was just average. The bed was clean.
Bodde här 1 natt i maj 2024
Svar från General Manager 13 maj 2024
Dear Lanna,Thank you for taking the time to leave a review about your recent stay. We're glad to hear that you found your bed clean, but it saddens us to hear that we did not quite meet all of your expectations. We hope you will give us another chance to provide you with the stay you expected and deserve.

8/10 Bra

Harold

Gillade: Renlighet och personal och service
Showing wear needs flooring and carpet
Bodde här 1 natt i maj 2024
Svar från General Manager 7 maj 2024
Dear Harold,We appreciate your feedback and apologize for any inconvenience caused by the wear and tear you observed. Rest assured, we're continually working to improve our facilities, including addressing flooring and carpeting issues. We hope to have the opportunity to exceed your expectations on your next visit.

6/10 Okej

Kim, Ashburn

Bodde här 1 natt i april 2024
Svar från C.Mistry 20 maj 2024
Dear Kim,Thank you for taking time to respond.We’re sorry to hear about any disappointment in our lodging services. Your feedback regarding this matter is important to us and we will keep your comments in mind as we continue to make improvements. Please consider giving us another chance soon; we know that we can impress you.Please accept my sincere apology. Also, we look forward to serving your future lodging needs.Sincerely,Quality Inn Property G M C. Mistry

8/10 Bra

Karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från C.Mistry 20 maj 2024
Dear Karen,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Quality Inn Property G M C. Mistry

6/10 Okej

Vinod

Reste med familj och småbarn
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Room had foul smell. The towels were not good. Like used a million times.
Bodde här 1 natt i mars 2024
Svar från General Manager 4 apr. 2024
Dear Vinod,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any unpleasant odor during your visit. We will be sure to have our housekeeping team look into your comments further and make improvements where necessary. Thank you, and we hope you'll consider giving us another chance to change your perceptions soon.

2/10 Väldigt dåligt

Yvonne

Bodde här 1 natt i mars 2024
Svar från C.Mistry 20 maj 2024
Dear Yvonne,Thank you for taking time to respond.We’re sorry to hear about any disappointment in our lodging services. Your feedback regarding this matter is important to us and we will keep your comments in mind as we continue to make improvements. Please consider giving us another chance soon; we know that we can impress you.Please accept my sincere apology. Also, we look forward to serving your future lodging needs.Sincerely,Quality Inn Property G M C. Mistry

4/10 Dåligt

Brandy

Gillade inte: Bekvämligheter
I had to speak with the front desk about the cleanliness of my room upon check in and also the next day when I returned to my room. I checkout out in the middle of the night my second night
Bodde här 3 nätter i mars 2024
Svar från C. Mistry GM 4 mars 2024
Dear Brandy,Thank you for taking time to respond.We’re sorry to hear about any disappointment in our lodging services. Your feedback regarding this matter is important to us and we will keep your comments in mind as we continue to make improvements. Please consider giving us another chance soon; we know that we can impress you.Please accept my sincere apology. Also, we look forward to serving your future lodging needs.Sincerely,Quality Inn Property GM C. Mistry

6/10 Okej

Shaun

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
The beds are comfortable
Bodde här 1 natt i februari 2024
Svar från General Manager 20 feb. 2024
Dear Shaun,We are so happy to know that our comfortable beds impressed you during your visit and we greatly appreciate your review. That said, it's unfortunate not to receive a higher rating, so please do not hesitate to let us know what more we could have done to have improved your visit. We hope to hear from you soon.

8/10 Bra

Shaun

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I will stay here again if I had to
Bodde här 1 natt i februari 2024
Svar från General Manager 13 feb. 2024
Dear Shaun,It was a pleasure to have you stay with us at Quality Inn West Memphis I-40. Your readiness to return is the highest compliment, and we look forward to welcoming you back for another very good experience.

6/10 Okej

Pamela

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet
The rooms are dirty. Carpet stained, base boards filthy and dusty. Night stand drawers had tons of old hair and debris. Had to get more towels and pillowcases due to strands of hair intertwined in fabric. Comforter had stains.Overall room could use a deep cleaning
Bodde här 1 natt i februari 2024
Svar från General Manager 13 feb. 2024
Dear Pamela,Thank you for your review. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

6/10 Okej

Edward

Gillade inte: Boendets skick och faciliteter
Room getting worn old, Staff were polite,
Bodde här 1 natt i februari 2024
Svar från General Manager 7 feb. 2024
Dear Edward,Thank you for sharing your feedback with us. We were glad to extend courteous hospitality to you. However, we sincerely apologize for accommodations that appeared to require attention. Your input will be helpful to us as we continue making improvements. We appreciate you reaching out and hope for a chance to make your next visit even better.

10/10 Fantastiskt

Craig

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good stay
Bodde här 1 natt i februari 2024
Svar från General Manager 6 feb. 2024
Dear Craig,Thank you for staying at Quality Inn West Memphis I-40. Our team is thrilled that you enjoyed your visit, and we look forward to welcoming you back for another enjoyable experience.

8/10 Bra

Janie

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
good for the cost, clean and nice staff to work with
Bodde här 1 natt i januari 2024
Svar från General Manager 30 jan. 2024
Dear Janie,We take pride in offering clean, welcoming accommodations at an affordable rate, so we're glad you appreciated our efforts. Thank you for your kind words. Please come see us again soon.

10/10 Fantastiskt

Jeaqueline

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i januari 2024
Svar från General Manager 28 jan. 2024
Dear Jeaqueline.Your five-star review is much appreciated. Calling you our guest was an honor, and we hope to have the pleasure of doing so again. Thank you for choosing Quality Inn West Memphis I-40!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från GM C.Mistry 9 mars 2024
Dear Guest,Thank you for taking the time to leave us a review regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Quality Inn Property G M C. Mistry

10/10 Fantastiskt

Asoiva

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Keep up the good work
Bodde här 1 natt i januari 2024
Svar från General Manager 22 jan. 2024
Dear Asoiva,Thank you for your kind words! It sounds like you had a great experience at Quality Inn West Memphis I-40. Our team is eager to welcome you back for another wonderful visit in the future.

8/10 Bra

Verifierad resenär

Gillade inte: Renlighet och boendets skick och faciliteter
overnighter
Check in was good. Room needed updating. Room must have been flooded at one time because the bathroom floor tiling was lifting and baseboards were bad. Smelt moldy.
Bodde här 1 natt i januari 2024
Svar från General Manager 19 jan. 2024
Thank you so much for the feedback. While we appreciate the high rating, we're sorry to hear about any disappointment in the upkeep of our accommodations. This is incredibly important to us, so we will be sure to discuss your comments internally and make improvements where necessary. Please consider coming back to give us another chance soon.

6/10 Okej

Venkata

Bodde här 1 natt i januari 2024
Svar från GM C. Mistry 9 mars 2024
Dear Venkata,Thank you for taking time to respond.We’re sorry to hear about any disappointment in our lodging services. Your feedback regarding this matter is important to us and we will keep your comments in mind as we continue to make improvements. Please consider giving us another chance soon; we know that we can impress you.Please accept my sincere apology. Also, we look forward to serving your future lodging needs.Sincerely,Quality Inn Property G M C. Mistry

4/10 Dåligt

Betty

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Old outdated rooms. Was not impressed
Bodde här 1 natt i januari 2024
Svar från General Manager 9 jan. 2024
Dear Betty,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with comfortable accommodations, and we offer our sincere apologies if we fell short of expectations. Your comments have been noted and will be kept in mind for future changes. We appreciate your feedback and wish you safe travels ahead.

10/10 Fantastiskt

Ngoc

Bodde här 1 natt i januari 2024

6/10 Okej

Gerald

Reste med familjen
Gillade inte: Boendets skick och faciliteter
The bathroom floor was uneven and broken in areas.
Bodde här 1 natt i december 2023
Svar från General Manager 9 jan. 2024
Dear Gerald,Thanks so much for your feedback. We apologize for the issue with the bathroom floor and want to assure you we've notified the appropriate team members of your concerns. We appreciate you letting us know! Have a safe trip home, and come back and see us soon.

10/10 Fantastiskt

Mark

Bodde här 1 natt i december 2023
Svar från GM C.Mistry 9 mars 2024
Dear Mark,Thank you for taking the time to leave us a review regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Quality Inn Property G M C. Mistry

8/10 Bra

Liang

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

8/10 Bra

Grant

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
One bed was not suitable, but staff member (Edward) was very helpful. Some noisy guests in nearby rooms.
Bodde här 1 natt i december 2023
Svar från General Manager 26 dec. 2023
Dear Grant,Thank you for taking the time to share your experience. Edward is a rock star, and we are so lucky to have you. We will definitely pass along your comments. We do apologize for any aspect of your stay that was less than ideal. However, if your travels bring you back to Quality Inn West Memphis I-40, we know we can deliver an even better stay.

8/10 Bra

Arlene

Gillade: Personal och service
We had a leaky bathroom faucet & the sink drained very slowly. Half the mirror was not clean. Otherwise, everything else was fine
Bodde här 1 natt i december 2023
Svar från General Manager 22 dec. 2023
Dear Arlene,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any issues with the bathroom, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

8/10 Bra

Willard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

4/10 Dåligt

Jeaqueline

Affärsresenär, Reste med sin partner
Gillade inte: Bekvämligheter
.
Bodde här 1 natt i november 2023
Svar från General Manager 6 dec. 2023
Dear Jeaqueline,Thank you for staying with us. Please know we are always striving to improve, and if you would like to discuss any other aspects of your visit, we encourage you to reach out to us directly at the property. Our team wishes you pleasant future travels.

6/10 Okej

Gary

Reste med familjen
Gillade: Bekvämligheter
Inconvenient area and hard to get on and off highway. Check in was slow because the person kept answering the phone while we had to wait. Found a couple of ants crawling on the shower wall.
Bodde här 1 natt i november 2023
Svar från General Manager 29 nov. 2023
Dear Gary,Thank you for sharing your feedback. We are disappointed to hear about the inconveniences you encountered during your stay. Our team is committed to enhancing our service, and your comments will help guide our improvements. Despite these issues, we hope you had a great overall experience, and we'd love the chance to welcome you back.

10/10 Fantastiskt

Jamie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Right off the highway and comfortable
Bodde här 1 natt i november 2023
Svar från General Manager 29 nov. 2023
Dear Jamie,It was such a pleasure to welcome you to Quality Inn West Memphis I-40! We're delighted you were comfortable during your stay with us, and we hope you took full advantage of our excellent location. Thank you for your review, and we hope you return soon.

4/10 Dåligt

Eric

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

Matt

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Low Quality Inn
We arrived at after 1am, very tired. Came to the front desk. No one was there. Rang the bell. Waited a minute. Rang the bell. Waited another minute. Called the front desk. It rang for another minute and then the front desk person showed up. Got to the room and it was very warm, non smoking room that wreaked of smoke. The pillows were dirty with yellow stains. The chair was stained. The bed was okay. I hope this is the last time I ever stay in a Quality Inn because there is nothing ever “Quality” about a Quality Inn. The price was pretty steep at $135 for a $35 grade inn
Bodde här 1 natt i oktober 2023
Svar från General Manager 9 okt. 2023
Dear Matt,While we thank you for being our guest, we are disappointed to see that we fell short of expectations. This is not indicative of the quality experience we wish to provide. Please know that our team will investigate these matters to ensure our accommodations are in top-notch condition and that we are providing the amazing service we are known for. We sincerely apologize for your unsatisfactory experience and wish you well as your travels continue.

4/10 Dåligt

Beth

Reste med sin partner
Clean up the front entrance so it doesn’t smell when you walk in the front entrance. Don’t allow smoking at or near front entrance. The motel was dirty and smelly.
Bodde här 1 natt i september 2023
Svar från General Manager 1 okt. 2023
Dear Beth,Thank you for letting us know about your stay. Please know it is very important to us to provide a clean, fresh experience for our guests, and the relevant departments will be working to address the issues mentioned. We wish you pleasant onward travels.

6/10 Okej

John

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Toni

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms were clean and it was convenient to downtown Memphis.
Bodde här 1 natt i september 2023
Svar från General Manager 23 sep. 2023
Dear Toni,It was such a pleasure to welcome you to Quality Inn West Memphis I-40! We're delighted our fantastic location suited your travel needs well, and we appreciate you mentioning it to your fellow travelers. Receiving recognition for our impeccable accommodations is always appreciated as well! Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property.

8/10 Bra

Mona

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Wendy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The lovely lady on reception apologized profusely about the hold up due to a power outage. We had a great stay, and had everything we needed.
Bodde här 1 natt i augusti 2023
Svar från General Manager 9 aug. 2023
Dear Wendy, It's a pleasure to hear that you enjoyed your time at Quality Inn West Memphis I-40. Thank you for sharing your kind words regarding the service you received; we look forward to passing along your compliments to our team. The next time you're in the area, count on us for another great stay!

8/10 Bra

Fritz

Reste med sin partner
Gillade: Renlighet och personal och service
Great staff good location
Bodde här 1 natt i augusti 2023
Svar från General Manager 9 aug. 2023
Dear Fritz,Our friendly staff truly enjoyed hosting you and will be glad they were a highlight of your visit. It's also great to know that our location worked well for your trip. The next time you're in the area, please come back to see us.

10/10 Fantastiskt

Erica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is clean! The staff is very friendly and accommodating. Our King size room had plenty of space. I will stay here again!
Bodde här 1 natt i juli 2023
Svar från General Manager 2 aug. 2023
Dear Erica,Clean accommodations and friendly service are two staples of what we offer at Quality Inn West Memphis I-40! Thank you so much for appreciating our efforts, and we trust you rested well in your King room. The next time you're in Memphis, please choose us again!

4/10 Dåligt

John

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bad room odor
There was a putrid smell in room 110 that never went away even after running hvac unit several hours. We were late to check in and very tired so did not ask to be moved In morning breakfast was wonderful. Service good. Only complaint was room smell.
Bodde här 1 natt i juli 2023
Svar från General Manager 31 juli 2023
Dear John,While we are glad that our hearty breakfast and outstanding service pleased you, we are saddened that we failed to provide you with a flawless stay. In the future, please let our friendly team know if you are displeased with your room, as we are always willing to assist. The next time you're in the area, we hope you'll revisit us for a better overall experience.

2/10 Väldigt dåligt

Jeremiah

Bodde här 1 natt i juli 2023

8/10 Bra

MARISOL

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023

6/10 Okej

Ana

Reste med familjen
Bed mattress where old, too noisy by the freeway couldn’t sleep all night.
Bodde här 1 natt i juli 2023
Svar från General Manager 19 juli 2023
Dear Ana,Please accept our apologies for any disappointment in our beds or for any noise issues. We understand your frustration, and we will be sure to discuss your comments internally. Thank you, and we hope you will consider joining us again soon.

10/10 Fantastiskt

Hyeryeon

Bodde här 1 natt i juli 2023

4/10 Dåligt

Sung, Lewisville

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Dorian

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall the stay was nice. It is located near the interstate and you can hear ot if you are in a front room. They were doing some exterior repairs so it was a little messy outside but was really nice on the inside. I would stay here again!
Bodde här 1 natt i juni 2023
Svar från General Manager 1 juli 2023
Dear Dorian,Thank you for taking the time to share your input with us. It is wonderful to hear that you enjoyed your overall visit. Safe travels, and we hope to have the opportunity to serve you again in the future!

10/10 Fantastiskt

Susan

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I didn’t like the water in bathroom sink . Just put soap on hands & Try. Liked swimming pool. Will see what happens tomorrow before x Vvvv
Bodde här 1 natt i juni 2023
Svar från General Manager 30 juni 2023
Dear Susan,Thank you for staying with us and taking the time to share your thoughts. We're glad you enjoyed the pool, and we appreciate your feedback about the sink. If you're able to speak with our onsite staff, we'll try to get this addressed prior to your departure. Please consider staying with us again during your next trip.