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Recensioner av Taman Simalem Resort

4 out of 5
Taman Simalem Resort
Km 9, Jalan Raya Merek, Sidikalang, Merek, North Sumatra

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 22 av 56 recensioner" "
8 - Bra i betyg. 26 av 56 recensioner" "
6 - Okej i betyg. 7 av 56 recensioner" "
4 - Dåligt i betyg. 0 av 56 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 56 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,2/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Lay Cheng

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
friendly staffs and great view
Bodde här 3 nätter i december 2023

8/10 Bra

TingTing

Reste i grupp
Gillade: Renlighet och personal och service
The resort feels very work in progress. It was a comfortable stay but as a resort in the wild, there were ants and bugs that could get into the room.
Bodde här 3 nätter i augusti 2023

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quite cold, big property to check out the place. Number of free in house activities. Nice views around the resort.
Bodde här 2 nätter i februari 2020

10/10 Fantastiskt

ISMAI, Medan

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awesome staff and services. The staff take good care of two female travellers and they always look out for us.
Bodde här 3 nätter i oktober 2019
Svar från Anang 6 jan. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Kess

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Splendid Taman Simalem Resort
A very relaxing stay in Taman Simalem Resort. The staff were all so friendly, lead by their capable GM Benard. Special thanks to Kaban, Citra and Jessica for their exceptional services, as well as the restaurant staff at Tongqing and Waterfall venues. The resort has nice rooms overseeing the Lake Toba.
Bodde här 4 nätter i december 2019
Svar från Anang 6 jan. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Ricky

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great escapade and affordable
the scenery is jaw dropping. The estate is big covering 1 hill i guess. But the drawback is you need car to travel from one end to another. Amenities are plenty to choose and keep you busy for few days stay.
Bodde här 1 natt i november 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The room has good view for sunrise. Food selection not as much, but generally it’s delicious. The resort has tons of activities to do. Good for family and couple!
Bodde här 1 natt i oktober 2019
Svar från Anang 30 okt. 2019
Dear Guest Thank you for staying and writing to us. We appreciate your feedback!

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like how this place is so in tuned with nature. Staff were so polite and everything seems perfect. Tree planting shows how this place respect nature so much. Would be good if they have a butteefly garden to complete the feeling of the place
Bodde här 1 natt i oktober 2019
Svar från Anang 30 okt. 2019
Dear Guest Thank you for staying and writing to us. We appreciate your feedback!

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Although the weather is nice but is better to install air conditioner in every room
Bodde här 1 natt i september 2019
Svar från Anang 30 okt. 2019
Dear Guest Thank you for staying and writing to us. We appreciate your feedback!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A most amazing place to stay. Combining sustainability with
Bodde här 4 nätter i juni 2019
Svar från Gusti Anang 10 juli 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Jean-Claude

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A must-stay
Wonderful place with so many activities included. Differents type of rooms, staff very welcoming, good good. It's really worth it!
Bodde här 1 natt i juli 2019
Svar från Gusti Anang 10 juli 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Kamar tidak ada toilet dalam
Kamar ini tidak memiliki toilet di dalam tapi tidak ada deskripsinya. Saya mengajak ke 2 orang tua saya yg berumur 80 tahun dan malam mereka sering hrs ke toilet. Waktu mau upgrade ternyata mereka tidak mempunyai kamar 4 orang dengan toilet di dalam. Saya terpaksa menghabiskan 3 jura rupiah untuk sewa 1 kamar yang ada toilet dan dikenakan harga walk in yang mahal lagi.
Bodde här 1 natt i juli 2019
Svar från Anang 29 juli 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

Sovelle

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
An unassuming experience
We wanted to visit Lake Toba and decided to Taman Simalem Resort (TSR) after reading much about the activities catered by the Resort. Was impressed with the homely service provided by the staff in TSR, it feels like another trip to Club Med. We decided to stay at Tongging Point Lodge as they have room for 4 twins which is convenient for me to gather my 2 teens to get moving for activities. We have great experience with the lady (forgot her name) who brought us through the coffee processing and roasting process. Definitely very enriching for city dwellers like us. The jungle treking was absolute a good workout and a refreshing one at the Twins waterfalls. We were highly encouraged those who visits TSR to go One Tree Hill for the breathtaking view though Tongging Point does have great view as well. The key highlight is the foods served in TSR, they were mainly organic vegetables and fruits. Last but least, we sincerely wanted to say a great thank you to all the staff in TSR despite there is imperfection.
Bodde här 2 nätter i juni 2019
Svar från Mr. Bernard Tay (Director of Operations) 20 juni 2019
Dear Mr/Ms. Sovelle, Mejuah - juah Warmest Greeting Form Taman Simalem resort Thank you for taking the time to review us. We are happy to know that you and your family had a satisfying experience with us and are grateful for your kind words. Your feedback will be shared with our staff and will serve as encouragement to keep on improving our service and standards. Thank you and have a nice day

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Should have some water activities and more interaction from hotel mgt
Bodde här 3 nätter i juni 2019
Svar från Anang 17 juni 2019
Thanks for staying with us. we appreciate your feedback!

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Service is great, buffet adequate, but ala cart is good. I enjoyed the mie goreng, goreng pisang and coffee.
Bodde här 1 natt i maj 2019
Svar från Anang 25 maj 2019
Thanks for staying with us. we appreciate your feedback!

8/10 Bra

koji

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
ファミリーに最適！
大自然の中の大規模な施設。 ロッジは清潔で、シャワー良し、ベッド良しで快適に過ごせた。 アクティビティはファミリー向け。 もう少し大自然のアクティビティ、例えば火山の見学ツアーとかあれば幅は拡がると思った。
Bodde här 3 nätter i april 2019
Svar från Anang 13 juni 2019
Thanks for staying with us. we appreciate your feedback!

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A place with great nature and great services. jungle treking and the agro farm tour is a must try!
Bodde här 2 nätter i april 2019
Svar från Anang 25 maj 2019
Thanks for staying with us. we appreciate your feedback!

6/10 Okej

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
view is fantastic. Selection of food is limited. Not suitable for gastronomic tourism
Bodde här 3 nätter i april 2019
Svar från Anang 25 maj 2019
Thanks for staying with us. we appreciate your feedback!

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice sunrise view of lake toba, staffs are friendly, and tons of activities in the resort. However, have to use public shared toilet for 4 persons room and don’t have aircond.
Bodde här 1 natt i mars 2019
Svar från Gusti Anang 20 apr. 2019
Thank you for taking the time to review us. We are glad you had positive experience during your stay with us. For your information we have other room categories (hotel superior/ deluxe/ premier/suite and villa) that offer ensuite bathroom. Perhaps you can try one of these rooms during your next visit with us. We hope to welcome you again to our resort.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Most beautiful spot at Lake Toba
Really beautiful place to stay.... give yourself at least 2 nights so that you can really explore the hotel and it surroundings...
Bodde här 1 natt i februari 2019
Svar från Gusti Anang 20 apr. 2019
Thank you for choosing us for your destination and good reviews. We are looking forward your visit.

8/10 Bra

S.AKMA, kuala lumpur, my

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The view is really beautiful and for the future guests do not underestimate the weather, it's really cold and windy, make sure you bring long sleeves, sweater, socks etc.The staffs are friendly and helpful. We paid 2.4 juta rupiah per night but there was no toiletries provided, only soap and shampoo in the bathroom but they didn't refill it, plus the outside toilet was so dirty and smelly in the morning and at night.There is no tv in the room and wifi is not working, every time you logged in, u must call the receptionist to get new wifi password which is so troublesome. It's very expensive for the basic room which is no tv, wifi problem, toilet outside (smelly and dirty). no toiletries provided,no iron. Just bear in mind, it's expensive because of the view with a really basic room.
Bodde här 2 nätter i december 2018
Svar från Mr. Bernard Tay (Director of Operations) 11 jan. 2019
Dear Mr/Ms S. Akma, We are sorry to hear about your unpleasant experiences. You have booked our Lodge room which is a dormitory style accommodation for 4 people in a room. We do offer other normal hotel rooms with attached bathroom and amenities as well as villa units. Nevertheless, we acknowledge the shortfall in our lodge housekeeping. The staff in charge has been counselled to be more vigilant and fast in replenishing the communal toilet supplies. As for our IT infrastructure, we are limited due to our hilly terrain and lack of choice of service provider but will continue to find means to improve. Once again, thank you for your kind review. We will strive to do better.

8/10 Bra

Muhammad

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A should go place!
It was an amazing stay. The sun rise....the view. I definitely will come back here and would recommend friends and family to put it as their to go place. However, your staff are not really helpful when i ask for information regarding my transport back to medan as i was told by the driver that i only booked a one way trip. Your staff told me that i have to wait and see whether they have a driver on that day. Which is too late, what if there is no transport? In the end i have to do everything on my own. From going online booking and confirming my trip back. Staff during breakfast and dinner lacks the initiative to top up foods and drink before it runs out. Which would result in a long queue and too long of a waiting time. Apart from this eveyone there have been friendly and helps out in everyway. Thank you so much for your hospitality!
Bodde här 3 nätter i december 2018
Svar från Mr. Bernard Tay 29 dec. 2018
Dear Mr Muhammad, Thank you for taking the time to review us. It is heartening to see that you enjoyed your overall stay with us despite a few hiccups. Due to peak period, we definitely experienced a few of crunch moments. We sincerely apologize for these shortcomings. As for transport, our transport partner provider does not stand by a fleet at the resort. Most of our guests do arrange both way transfers to confirm availability in advance. Once again, your feedback is important to us and we will continue to improve our service. Look forward to your next visit to us. Yours Sincerely Bernard Tay Director of Operations Taman Simalem resort

8/10 Bra

Rosneh

Gillade: Renlighet, personal och service och rummets bekvämlighet
Staff are very helpful and efficient. Need to improve on the hotel restaurant menu and food since the resort is very big and far , won't be a le ri find food outside
Bodde här 2 nätter i december 2018
Svar från Mr. Bernard Tay 20 dec. 2018
Dear Ms Rosneh, Thank you for taking the time to review us. We shall certainly work on improving our food menu. At this point in time, due to large base of domestic travellers, our menu still caters mostly towards local taste. We shall definitely work towards some menu revamp to cater to growing international travellers' taste bud. We thank you for your kind feedback and hope to be given the opportunity to be of service to you again. Yours Sincerely Bernard Tay Director of Operations Taman Simalem resort

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice and pleasant stay . Hotel supervisor Mr Kamar done a well job .. the only thing is I request for simple decoration for room , the management just ignore . This is the first hotel that i request for simple decoration for celebration that just ingnore my concern.. some more ask me to take anniversary package.. And i request for double bed, they give me a tripe bed which I doesn’t request , say that the extra bed if I use would be additional charges. Pls listen to customer concern, don’t be so money minded.
Bodde här 1 natt i december 2018
Svar från Mr. Bernard Tay 8 jan. 2019
Dear Ma'am, Thank you for taking the time to review your stay with us. We are glad to note you had an overall positive experience with us. We are sorry for the responses you received on your room decoration and extra bed in your room. Due to words limitation on responses imposed by Expedia, we would write to you directly to explain on these matters. Best Regards Bernard Tay Director of Operations

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i december 2018
Svar från Mr. Bernard Tay 29 dec. 2018
Thank you for your kind review. We are glad that you are satisfied with your stay with us. Your review/ feedback encourage us to strive to do better for our guests. Yours Sincerely Bernard Tay Director of Operations Taman Simalem resort

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i december 2018
Svar från Mr. Bernard Tay 29 dec. 2018
Thank you for your kind review. We are glad that you are satisfied with your stay with us. Your review/ feedback encourage us to strive to do better for our guests. Yours Sincerely Bernard Tay Director of Operations Taman Simalem resort

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to be near to nature especially in the morning having breakfast. Nice cool air and beautiful scenery couple with sincere services and honesty from the staffs working at T. Simalem resort
Bodde här 4 nätter i november 2018

8/10 Bra

Asri

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Aman. Damai. Nyaman
Bodde här 1 natt i november 2018

10/10 Fantastiskt

HongDe, Singapore, Singapore

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This resort is not just only clean and beautiful, the staff working there were one of a kind that I have never seen anywhere else. Jesika (Guest Relation Officer) of the resort was super helpful and kind during our trip there. She had taken care of all our needs even went above our expectation! Kudos! Without her help my wedding proposal wouldn't be so successful! I can only describe this place as heaven on earth. The only downside of this trip was that there are some part of the resort that are under construction hence there's a little noise disturbance once in a while but once again Jesika managed to help us minimize it by shifting us to a room that are much further to the construction. Once again, thank you Taman Simalem Resort Team for making my stay there unforgettable!
Bodde här 3 nätter i november 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2018

8/10 Bra

Polina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Toller Ausblick
Das Hotel verfügt über einen wunderbaren Blick auf Tobasee und bietet viele Aktivitäten vor Ort (vor allem für Familien geeignet). Allerdings wird es VIEL gebaut, von einem einsamen Rückzug kann nicht die Rede sein. Für indonesische Verhältnisse ist das Hotel auch recht teuer (eine Nacht kostet 3-4 mal so viel wie ein vergleichbares Resort auf Samosir). Das Personal ist sehr freundlich und liebenswert, aber nicht besorders erfahren.
Bodde här 1 natt i november 2018

8/10 Bra

Verifierad resenär

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i oktober 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good resort to chill out and relax with variety of activities.
Bodde här 2 nätter i september 2018

10/10 Fantastiskt

Da Yao

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2018

10/10 Fantastiskt

Dian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2018

8/10 Bra

Bebin, Jakarta

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Spectacular view of Toba lake from this hotel
Nice and polite staff, clean room, we get spectacular view, amazing experience...
Bodde här 1 natt i augusti 2018

10/10 Fantastiskt

Ruslina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice view of Lake Toba ..comfort and clean, lot of fun outdoor activities
Bodde här 1 natt i juli 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pay for view but it's worth it!
We initially booked 2 nights for Waterfall Lodge Hotel - Superior. When we arrived and check-in, we found out that it was actually quite inconvenient to travel around Taman Simalem for activities (e.g: sunrise at amphitheatre or yoga). You need at least 30-45mins to get around by foot or 10-15mins by buggy. So, the front desk staff was very kind to recommend us to upgrade our room at Tongging Point. Thankfully, there were rooms for us. We decided to stay 1 night at Tongging Point Deluxe (with view of Lake Toba) and 1 night at Superior (garden view). The view was one of breath-taking beauty and the air was so fresh. We watched the sunset just outside our room and even spotted a rainbow! There was no air conditioning in the room as the hotel is situated on the mountains but it can be quite stuffy on a sunny day. We were pleasantly surprised to have different dinner menu for 2 nights. First night was BBQ selection and second night was steamboat. Sumptuous breakfast was mostly organic. There were many complimentary (free of charge) activities organized by the hotel. The staff were very friendly and called for buggy pick-up every time they see their guests at the lobby. Overall, we enjoyed our stay very much but please bear in mind this hotel is about 4-5hrs drive (subjected to traffic conditions) from Medan Airport.
Bodde här 2 nätter i juli 2018

8/10 Bra

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stunning location, great hotel
The resort is set on the edge of Lake Toba with stunning views of the lake and surrounding area. The hotel staff were exceptional, probably the best I have ever experienced and in particular Jesika and Kaban. They could not do more for us and we’re always checking we were ok. The only negatives to our stay were: 1. The resort had not fully opened and a number of the activities (including the golf and yoga) were not available, which we were unaware of when we booked the hotel. 2. There is a very limited selection of food across the resort particularly for a vegetarian. The staff did do all they could to try and provide meals to suit, however I do feel that this could be improved.
Bodde här 2 nätter i juni 2018

8/10 Bra

Kit Meng

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great choice
We enjoyed our stay. The room was clean and the bed comfortable. With a bit of patience, there was adequate hot water which is very important as it is cool in this hill resort. The staff were friendly and accommodating and most of all, we were treated to excellent views of Lake Toba. It was the correct choice for us.
Bodde här 4 nätter i maj 2018

8/10 Bra

Rachel, Singapore

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Nice hotel surrounded by mountain and hills...
Staffs are friendly, especially theri GRO...activities are very attractive. weather is superb...food is good, and nearby Toba lake, there is fantastic Kelong Seafood
Bodde här 1 natt i maj 2018

10/10 Fantastiskt

Janice, Singapore

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Resort with an awesome view of Lake Toba!
Check in was smooth & fast. Staffs were friendly and helpful. The rooms were rather spacious and very clean. Definitely request for a lake view room! Nightly rates included dinner as well, which was a pleasant surprise! The views from the dining areas were amazing! Location is slightly further from the other attractions but the great views made up for it. Would have gone for the activities (jungle trek etc.) if we had more time! Will definitely be back again!
Bodde här 3 nätter i maj 2018

8/10 Bra

H. Sun, Berlin

Gillade: Renlighet, personal och service och rummets bekvämlighet
Very good hotel with very nice view
Who we are: One group of two persons staying for one night Positive: + Friendly staff + Free accommodation within the resort + Very nice view and relaxing + Nice breakfast buffet + Room is very clean and very well equipped + Different kind of activities with guide service, some are free of charge Negative: - Bed with king size is only 1,8m for the long side, so that it will be problem for tall people - Breakfast buffet does not have vegetarian dishes, so we had to order separately
Bodde här 1 natt i mars 2018

8/10 Bra

KAZUSHI

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

6/10 Okej

J, kL

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Oversized and unfinished
The view to Lake Toba, preserved forest & climate is very nice. The hotel room and meals are very nice too. But the whole development is way too big that you see unfinished projects everywhere and the current facility needs a bit more tender loving care.
Bodde här 1 natt i april 2018

6/10 Okej

Law

Gillade: Renlighet och personal och service

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Really exciting and awesome view. The hotel is excellent and the staffs are very friendly. The hotel need to improve on food.
Bodde här 1 natt i december 2017

10/10 Fantastiskt

TOH

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2017

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
nice place for refreshing with couple but not with family or friends because one room is only for two persons with expensive rate but it is suitable for honeymoon with nice view of mountain n also lake toba. the room is very nice clean n comfort.
Bodde här 1 natt i december 2017

8/10 Bra

Joanna

Gillade: Renlighet, personal och service och rummets bekvämlighet
Big Compound. Breathtaking Views.
Excellent views. But expensive hotel food.
Bodde här 1 natt i oktober 2017