Hello Varshaben,Thank you for taking a moment to review your recent stay at Hilton Mexico City Airport. I am sorry that we failed to provide you a great stay, and I would like to have the opportunity to look into this further. Please, is it possible that you can send us a message through Hotel.com in order to share more details about your stay? Your comments are very valuable and allows us to keep improving our service. I will be very attentive to hear back from you. Sincerely,Jazmín CalzadaQuality Assurance Manager

We appreciate the time taken to answer this survey. Your opinion is very important to us and any suggestions you can give us will be taken in action to improve our service.

Good afternoon, Mr. Joseph,Thank you for taking the time to respond this feedback. I appreciate your preference!I offer you an apology about the noise presented during your accommodation with us; in the hotel we do not have maintenance exercises during the night because we want to offer you a relaxing and comfortable stay with us; in this case, there were the airport personnel who worked during the night, and we are so sorry about that. In this situation you could request a room change and my co-workers are well trained to make it real. In other chance, we also can look for the noise origin and mitigate it. Sincerely, so sorry about it.-Derek Del Castillo, Guest Relations

Good morning, Mr. Alfonso,Thank you so much for taking the time to answer this feedback, we appreciate your preference for our property!I will share your kind comments with the personnel!Best regards,-Derek Del Castillo, Guest Relations

Buenas noches, sr. Mauricio Claros, Agradecemos que haya tomado parte de su apreciable tiempo para responder esta encuesta; lamento que su experiencia en la propiedad no haya sido de su total agrado, pues no es lo que queremos proporcionarle para su estadía. El tema del drenaje se está tratando a nivel Federal, pues el Aeropuerto se encuentra sobre una Zona administrada por el gobierno mexicano. Agradezco su comprensión, saludos cordiales.-Derek Del Castillo, Guest Relations

Good evening, Miss Roxana,Thank you so much for your choosing, we appreciate your preference!Warm regards!-Derek Del Castillo, Guest Relations

Good morning, Miss Patrice,Thank you so much for your preference, I am very happy to know that you enjoyed your stay with us and we assist you as you deserved! We hope to have you again with us!-Derek Del Castillo, Guest Relations

Buenos días, srita. María Alejandra,Apreciamos que haya destinado parte de su invaluable tiempo para responder esta encuesta. La invito a complementar su retroalimentación por los canales oficiales del Hotel, en donde con gusto le daremos seguimiento a sus apreciable opinión.Quedo atento, por favor reciba un respetuoso saludo,-Derek Del Castillo, Guest Relations

Buen día, sr. Guillermo,Apreciamos su amable comentario y agradecemos que nos haya elegido para su estadía en la Ciudad de México. Esperamos tenerlo de vuelta muy pronto, saludos cordiales.-Derek Del Castillo, Guest Relations

Good morning, Miss Marie-Lynne,Thank you so much for your feedback, we are happy that you choose us for your stay!It is nice to know that you experiment a nice experience with us. We are so sorry about the noises during the night, we are going to increase the vigilance in the corridors with the finality of search the maximum relaxing time for you.Warm regards,-Derek Del Castillo, Guest Relations

Good morning, Miss Diana,Your comments are very important for us, we appreciate them!We are happy that you enjoyed your accommodation with us, this is the experience we want our guests to enjoy.Warm regards,-Derek Del Castillo, Guest Relations

Good day, dear Keita!Your opinion and kind comments are valuable for us, that let us know what we are doing well and what need the necessity of improvement. We appreciate your preference!-Derek Del Castillo, Guest Relations

Buen día, Sr. Juan,Apreciamos que haya disfrutado de nuestra prestigiosa ubicación; estamos a unos pasos del área de comida rápida, de bancos y casa de cambio, nos encontramos junto a los filtros de seguriad y sobre las llegadas internacionales de Latinoamérica, Europa, Norteamérica y Asia; así como sobre los mostradores de todas las aerolíneas internacionales que operan en la Terminal 1 del AICM.Lo esperamos de regreso con nosotros; saludos cordiales.-Derek Del Castillo, Guest Relations

Good day, Miss Denia,Thank you so much for taking the time to respond this feedback! Your kind words will help us to recognize what we are doing correctly and what are our opportunity areas!We are going to share this amazing opinion with our Front Desk team and recognize their great labor!I appreciate that you enjoyed our decorations, the porpoise of this decoration is to create a relaxing and comfortable atmosphere for our valuable guests!We hope to have you and you family back, again very soon!-Derek Del Castillo, Guest Relations

Buenos días, Sr. Sánchez,Muchas gracias por haber tomado parte de su apreciable tiempo para responder la encuesta de satisfacción y por habernos escogido para su estancia.Agradecemos sus amables comentarios, estos nos ayudarán a esforzarnos a solucionar nuestra áreas de oportunidad. Hemos levantado un caso con la administración del aeropuerto para el mantenimiento y renovación de ambos elevadares, este mismo caso tiene un seguimiento por parte del Gerente General del Hotel y se espera una pronta y efectiva solución.Son comprensión y paciencia son muy valorados por nosotros. Reciba un respetuoso saludo por parte del equipo Hilton Mexico City Airport!-Derek Del Castillo, Guest Relations Manager

Hello Miss Aurora!Thank you so much for your opinion; we appreciate that you choose us for your reservation!Our Housekeeping Department are happy to hear that you recognize their labor, we appreciate your kind comment!Warm regards,-Derek Del Castillo, Guest Relations Manager

Good morning, Miss Andrea,We appreciate that you enjoyed the hospitality, cleanliness and service that internationally distinguish the Hilton brand!We are looking forward to welcoming you back!-Derek Del Castillo, Guest Relations Manager

Good morning, Miss Annie,First of all, I would like to thank you for choosing Hilton Mexico City Airport and for taking a moment to address this concern. I am sorry to hear that we failed to provide you with a positive experience, and I offer you my honest apologies for not resolving this in the moment where we received the report.Sincerely,

Good day, Mr. Leonel,We appreciate that you took your time to respond this feedback, thank you!We are happy for your kind comments!

Good morning, Mr. Franz,Thank you so much for choosing our property for your stay, we appreciate your preference and loyalty!We are very sorry for the inconveniences that you experiment in your last stay at the Hotel, thats not the standard that we want to share with you. Step by step, we are renovating our sheets and towels inventory, so, in a few days all our rooms will have the new clothes.Again, we offer you an apology; also, we invite you to reconsider return with us and create a new and better experience than the last one.Sincerely,-Derek Del Castillo, Guest Relations Manager

Buenos días, estimado Sr. José,Agradecemos que nos haya elegido para su estadía en la Ciudad de México, así como su tiempo al responder esta encuesta y exponer su amable opinión.Nos encontramos contentos al saber que su experiencia en la propiedad fue perfecta y que disfrutó de los servicios, atenciones y amenidades que con gusto le brindamos.Lo esperamos con gusto a usted y a su familia en su próxima visita por la capital mexicana.

Muy buenos días, srita. Lupita,Apreciamos que haya decidido quedarse con nosotros, así como sus amables comentarios.Con gusto le damos seguimiento a las observaciones que fue tan amable de compartir con nosotros; el Aeropuerto es el encargado de los elevadores y son ellos quienes se responsabilizan por el mantenimiento y mejora, pero su punto es muy importante y es un área que debe mejorar.Sin más que agregar, la esperamos a usted y a su familia de vuelta con nosotros. Por favor reciba un cordial saludo.

Muy buen día, Sr. Gabriel,Estamos agradecidos por dedicar parte de su valioso tiempo al responder esta encuesta, todos los comentarios y post-day reviews son muy valiosos para nosotros, pues nos apoyan para mejorar la experiencia de nuestros huéspedes, la cuál, queremos que sea excelente e innolvidable. Lo invito con toa confianza a compartir sus destacados puntos de vista y amables comentarios a través de los contactos oficiales de la propiedad, donde con mucho gusto le daremos seguimiento a sus solicitudes y puntuaciones.Sin más que agregar, por favor reciba un respetuoso y cordial saludo por parte del equipo de Recepción y Calidad; lo invitamos a quedarse con nosotros en su próxima visita a la CDMX y así, nos permita mejorar su experiencia.

Buenos días, sr. Arturo,Agradecemos que haya tomado parte de su apreciable tiempo para responder nuestra encuesta. Nos encontramos muy contestos al cumplir sus expectativas y que haya disfrutado plenamente de su estancia en nuestra propiedad.Esperamos tenerlo muy pronto nuevamente.

Good morning, Miss Baris,Thank you so much for your score, it seems that you had a great experience at the Hotel!We appreciate your loyalty; please, youre more thatn welcome to return with us and create more experience!!!

Hello Miss Kika,Thank you so much for your preference, we hope to have you back again soon!

Buenos días, srita. Graciela,Gracias por sus apreciables y amables comentarios. Como equipo, nuestra prioridad es que los huéspedes tengan una excelente experiencia y difruten del servicio que damos con mucha dedicación.Esperamos tenerla de vuelta muy pronto.

Buenas tardes, Sr. Miguel,En nombre del personal de Recepción, por favor le pedimos que acepte una sincera disculpa. Nuestra prioridad es que los huéspedes se sientan más que atendidos y apoyados por el personal, le aseguro que la información que nos proporcionó por este medio nos servirá para darle seguimiento a su discrepancia y solucionarla, además de evitar que se sucite nuevamente. Sin más que agregar, le pido de nueva cuenta una disculpa y le aseguro que no volverá a ocurrir. Así mismo, me gustaría reconocer su preferencia y lealtad, por lo que también le quiero agradecer y reconocer por ello.Reciba un cordial y respetuoso saludo por parte del equipo Hilton Aeropuerto.

Hello Mr. Steven,We appreciated that you choose our property for your stay and that you enjoyed the amenities we provided you!We hope to have you back again soon!

Muy buenas noches, srita Andrea,Agradecemos que haya tomado un momento de su tiempo para comunicarse con nosotros y elegir nuestra propiedad para su estancia.Le comento que le hemos dado seguimiento a su situación y como su arribo al establecimiento fue después de las 12:00 a.m. del día siguiente, ya nos encontrábamos completamente llenos, por eso su reserva, aunque se realizó a través de esta agencia, no cayó físicamente en nuestro sistema. La invitamos a que en su próxima visita en la Ciudad de México, se hospede con nosotros y realice su reserva con anticipación.Por favor reciba un cordial y respetuoso saludo por parte de todo el equipo de Recepción.

Hello Mr. Francesco,Thank you so much for your kind comments; we appreciate that you considered our Hotel for your stay!Please, have an excellent day!

Hello Julie,Thank you for taking a moment to review your recent stay at Hilton Mexico City Airport. I am glad to hear that you had a great experience overall and enjoyed our friendly service and the cleanliness of our room. For us, it has been a pleasure to host you and we will be delighted to welcome you back soon. Please, do not hesitate to contact us in case that you have any special requests, and we will happily take care of it.Sincerely,Jazmín CalzadaFront Office Manager

Hello Mr. Mark,We offer you an apology and we appreciate that you considerate our hotel for your stay. We have checked in our system and it seems to us that his arrival was in the early hours of the morning (as well as the creation of his reservation), at that time our system is in audit and closing the day, so my colleagues could not give him access. Expedia is not located at the property, so even if you see rooms in stock and available, we cannot give you access, due to the system process. If you make the reservation one day in advance, we may consider giving you a room in a timely manner.We appreciate your understanding!

Buen día José Alberto,Apreciamos que haya decidido hospedarse con nosotros, además de que haya destinado parte de su apreciable tiempo para responder esta encuesta.La opinión de nuestros huéspedes es muy importante para nosotros, pues nos ayuda a seguir mejorando y elevando nuestros estándares de calidad y servicio, los cuales son reconocidos en el mercado.Quedamos atentos a sus amables comentarios y lo invitamos a crear una nueva experiencia con nosotros en su próxima visita. Saludos respetuosos.

Good morning, Miss Deysi,We appreciate your preference and loyalty! Thank you so much for choosing us, we are very happy for your return!We hope you enjoyed your visit!

Hello Mr. Alistair,We appreciate that you took your time to write us; were so sorry for the inconveniences in your last stay. Were located inside the airport, at Terminal 1, inside the building are pharmacies and special sleep stores, where you can get earplugs. The good news is that we have not connected rooms, too, and our front desk personnel will be happy to assist with your room change during your check-in!We invite you to create a better experience with us!

Buenos días, sr. Gerardo,Apreciamos que haya decidido quedarse con nosotros, me gustaría comunicarle que la opinión de nuestros huéspedes es muy importante para nosotros, por lo que lo invito a compartirnos sus amables comentarios a través de las fuentes oficiales de la propiedad y con gusto, le daremos seguimiento a las mismas.La mejora continua es algo que nos caracteriza y es algo que con gusto podemos realizar en su próxima visita, esto con la finalidad de mejorar la experiencia que tuvo con nosotros. Por favor, reciba un respetuoso saludo por parte del equipo Hilton Mexico City Airport.

Buen día, sr. Sergio,Su opinión es muy valiosa para nuestro equipo de calidad, pues nos auxilia a detectar cuando contamos con áreas de oportunidad a mejoras y nos indica cuando estamos brindando nuestro servicio con base en los estándares de la marca Hilton. Gracias por hacernos saber que estamos realizando un excelente trabajo y que se ve reflejado en su retroalimentación. Reciba un respetuoso saludo por parte del equipo Hilton Mexico City Airport.-Derek Del Castillo, Guest Relations

Buenas tardes, srita. Liliana,Agradecemos su excelente puntuación y sus muy amables comentarios.¡Apreciamos su preferencia!

Hello Jacob,Thank you for staying at Hilton Mexico City Airport, and for taking a moment to review your experience. I am glad to hear that you had a great stay and enjoyed our location right in the airport. Your feedback is very valuable for us and we hope to welcome you back to share our light & warmth of hospitality.Sincerely,Jazmín CalzadaFront Office Manager

Buenas noches Srita Rosalia,Apreciamos que haya disfrutado su estancia en nuestra propiedad y esperamos tenerla de vuelta, pronto!Saludos cordiales por parte de todo el equipo de Recepción!

Hello Michael,Thank you for being our guest, and for taking the time to share your valuable feedback with us. Although I am glad to hear that our staff service was of your liking, I am sorry that we fell short in some other areas, and that we failed to provide you a positive experience.I offer you a sincere apology for the lack of cleanliness and maintenance in your room. I have shared this with our maintenance and cleaning teams, in order to look into this and take the appropriate measures to ensure that our rooms are in perfect conditions before our guests arrival. Your feedback is enlightening and allows us to make it right for your future visits. Please, do not hesitate to contact us in case that you have any special requests, and I will happily take care of it.Sincerely,Jazmín CalzadaFront Office Manager

Hello Miss Genis,We appreciate that you chose our property for your rest and comfort during your stay at Mexico City and we look forward to welcoming you again soon.We hope this next time with us, you and your family will enjoy a better experience. Have an excellent day!

Good afternoon, Mr. Navchaiten,Thank you so much for your preference, we hope that the experience that you had in our property, has been to your liking!We hope to have you back again, soon!

Buenas tardes, Sr. Juan,Estamos muy felices de que haya elegido nuestra propiedad para su descanso y lo esperamos de vuelta con nosotros muy pronto.¡Mejores deseos, por parte de todo el equipo de Hilton Mexico City Airport!

Good day, Mr. José,We recognize that our location is a fundamental part of our strengths, were really happy that you enjoyed it; your rest and comfort are our priorities. Best regards!

Buena tarde, Sr. Ismael,Agradecemos sus amables comentarios y lo esperamos a usted y su familia en su próxima visita a la CDMX.¡Saludos cordiales!

Buenas tardes, Srita. Yasmín,Agradecemos su opinión y calificación en esta plataforma; de igual forma, la invitamos una vez más a nuestra propiedad para mejorar su experiencia con nosotros.Saludos cordiales por parte de todo el equipo Hilton.

Hello Gilles,Thank you for choosing Hilton Mexico City Airport, and for taking a moment to share your feedback with us. I am sorry to hear that we failed to provide you a positive experience, and I offer you my apologies for the inconveniences with the noise in the hall. I have shared this with our maintenance team, in order to look into this and make the appropriate corrections to prevent this. Your feedback is extremely valuable in order for us to keep improving your experience. We hope that you give us the opportunity to welcome you back in the future and make it right. Please, do not hesitate to let us know if you require any assistance and we will gladly help you.Sincerely,Jazmín CalzadaFront Office Manager

Good evening, Mr. Ralph,We are so sorry with your inconvenient. We are located at Mexico Citys International Airport, Terminal 1, Gate 8, 3rd floor and there are two options to come here, from Terminal 2; the Skytrain between terminals that departs at Gate 8, T2 and Gate 6, T1 and the red bus, it departs from T2 at the Ground Level, Gate 4 and arrives at Gate 7, T1. We hope this information helps you in your next trip to Mexico City and in your arrival at the hotel. We appreciate your preference, we hope to have you back soon!