Dear Magnus,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the breakfast. We strive to provide a positive experience for all our guests, and your comments about the disposable plates and cutlery are noted. We appreciate your input and will use it to improve our services. If your travels bring you back to the area, we hope to have another opportunity to welcome you.Best regards,

It sounds like you had a mixed experience at the old hotel. While it's unfortunate that the hotel may be in need of an update and that the pool wasn't working during your stay, the positive aspects like having large rooms and an okay breakfast can still contribute to a comfortable stay.If the hotel management is open to feedback, you might consider sharing your observations with them. Many hotels appreciate guest feedback to make improvements. Hopefully, your comments will be taken into consideration for future enhancements.

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Hello Luciah,We appreciate your feedback regarding the distance to the airport, and we value your time as a guest. If you have any concerns in the future, please don't hesitate to reach out to us directly.

Hello Joyce,We value your feedback and take safety concerns seriously. We suggest guests contact local authorities for detailed safety information in the area. Your safety is important to us, and we encourage guests to take necessary precautions when exploring the city.

Hello chantale,We appreciate your feedback regarding the proximity to the boat port.Your comments are valuable for our continuous improvement efforts.We look forward to welcoming you back in the future.

Hello Vivian, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello AMALIA,We are delighted to hear that our staff made your stay easier by providing excellent service. Your positive feedback motivates us to continue delivering exceptional experiences. We look forward to welcoming you back next year for another memorable stay.

Hello Rosemarie,We're pleased to hear you enjoyed our hotel's convenient location. Thank you for sharing your feedback with us. Your experience is valuable for us to review and improve our services. We hope to welcome you back in the future for another enjoyable stay.

Hello Antonio,Nos complace saber que disfrutó de su estancia. Apreciamos sus comentarios y esperamos darle la bienvenida nuevamente en el futuro. ¡Gracias por elegir nuestro hotel para su alojamiento!

Hello Bhavani,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

Hello Reynaldo,Nos complace saber que disfrutó de un trato excepcional durante su estancia. Agradecemos sus amables palabras y esperamos tener el honor de recibirle nuevamente en un futuro cercano.

Hello Aida,Agradecemos sus amables comentarios sobre la ubicación, habitación y el servicio del personal. Le recomendamos que se comunique directamente con la gerencia del hotel respecto a cualquier asunto pendiente, como la devolución del depósito de 250 dólares. ¡Esperamos darle la bienvenida nuevamente en el futuro!

Hello Stacey,We are delighted you enjoyed the beauty of the hotel, as well as the comfortable beds and convenient location for your cruise. Your feedback regarding the elevator and breakfast is appreciated to ensure a high standard of service. Our team values your mention of the excellent transportation service. We look forward to welcoming you back for future stays as you cruise out of Miami.

Hello Pamela,We are pleased to hear that you found our hotel to be nice, quiet, and clean. Your feedback is valuable to us, and we appreciate you taking the time to share your experience.

Thank you for your perfect rating! We're thrilled to see you enjoyed your stay with us.We hope to welcome you back to our hotel soon. If you have any suggestions or additional feedback, please feel free to share.Best regards

We're glad to know you had a positive experience.If there's anything specific you feel we could improve or any additional feedback you'd like to share, we'd love to hear from you. Your input helps us enhance our services and provide an even better experience for our guests.We hope to welcome you back soon!

Thank you for taking the time to rate your stay with us. We appreciate your feedback and are sorry to see that your experience was not entirely satisfactory.If you have any specific concerns or suggestions for improvement, we would love to hear from you. Your input is invaluable in helping us enhance our services and ensure a better experience for our guests.We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Best regards

Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed the spacious and clean room, the comfortable bed, and found our staff to be friendly and helpful. It's also great to know that you had a positive experience with our shuttle service and its professional driver.We sincerely apologize for the inconvenience caused by the elevator issues during your stay. Your comments regarding the elevator situation have been noted, and we are actively working to ensure all our elevators are fully operational to prevent such occurrences in the future.We are also sorry to hear about your experience in the surrounding area. Guest safety and comfort are our top priorities, and we understand how important it is for our guests to feel secure. We will be addressing your concerns with local authorities and considering additional measures to enhance the safety and security around our hotel.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards

Hello Mr. Carlos We apologize for any confusion or inconvenience this may have caused but we always make sure that on the website shows the reservation don't include the parking We appreciate your comments and will use them to improve our services and communication. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you found our location convenient.Regarding the additional service charges you encountered during check-in, we apologize for any confusion or inconvenience this may have caused. Our goal is to ensure complete transparency, and we typically include all relevant charges in the booking confirmation.Please feel free to reach out to our front desk team if you have any questions about these charges, and we will be happy to provide a detailed explanation. Your satisfaction is important to us, and we are here to assist you.Thank you again for your feedback. We hope to welcome you back in the future for a seamless stay.Warm regards!

Thank you so much for your wonderful review and the 5-star rating! We’re thrilled to hear that you enjoyed the view of the canal and had such a pleasant stay with us.We look forward to welcoming you back on your next visit. If there's anything we can do to make your future stays even more enjoyable, please don’t hesitate to let us know.

Thank you for your perfect rating! We're thrilled to see you enjoyed your stay with us.We hope to welcome you back to our hotel soon. If you have any suggestions or additional feedback, please feel free to share.Best regards

Thank you so much for your detailed feedback and the perfect 10/10 rating! We're delighted to hear that you had a beautiful stay and felt warmly welcomed by our staff.We apologize for any hiccups you experienced during your visit. Your comments are invaluable to us, and we would love to learn more about what went wrong so we can address these issues and ensure a flawless experience in the future.We hope to welcome you back soon for another wonderful stay.Best regards

Hello John,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will use it to improve our services. For any future concerns, please do not hesitate to reach out to our management team directly. Thank you for bringing these matters to our attention.

Hello FUMIYO,We appreciate your feedback on our kind staff and comfortable accommodations. Should you decide to stay with us again, we look forward to providing you with another enjoyable experience.

Thank you for rating your recent stay with us! We appreciate your positive feedback.If there's any specific area where you think we could improve or if you have any suggestions, we'd love to hear from you. Your input helps us enhance our services to better serve you and future guests.We hope to welcome you back soon and provide an even better experience.

Thank you for rating your recent stay with us! We appreciate your positive feedback.If there's any specific area where you think we could improve or if you have any suggestions, we'd love to hear from you. Your input helps us enhance our services to better serve you and future guests.We hope to welcome you back soon and provide an even better experience.

Hello Pablo,We appreciate your feedback regarding breakfast, and we will take your comments into consideration for future improvements in our dining experience. Thank you for sharing your thoughts with us.

Hello Karen,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the elevator situation during your stay. Your comments have been noted for future improvements to ensure a smoother guest experience.

Thank you for sharing your experience with us. We are pleased to hear that you found the rooms clean and spacious, and that you enjoyed the comfort of our beds. However, we apologize for the challenges you faced regarding housekeeping and communication barriers.Your feedback about the difficulty in arranging housekeeping when your baby was napping is concerning, and we apologize for any inconvenience this caused. We will review our procedures to ensure that we can better accommodate such situations in the future.Regarding the language barrier with our staff, we sincerely apologize for any frustration this may have caused. We will provide additional training to ensure that our team members are equipped to assist guests who may not speak English fluently.We regret to hear about the issues you encountered with the Wi-Fi and the shower. Please know that we take these matters seriously, and we will work to address them promptly to enhance the overall guest experience.We understand your concerns about the parking fees and the surrounding area. We will take your feedback into consideration as we continue to evaluate and improve our services.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

We're deeply sorry to hear about your disappointing experience during your recent stay with us. Your feedback is concerning, and we sincerely apologize for any inconvenience or discomfort you may have encountered.We take your comments seriously and would appreciate the opportunity to learn more about your specific concerns so we can address them promptly. If you're open to discussing your experience further, please feel free to reach out to us.We understand that you may have lost trust in our establishment, but we hope you'll consider giving us another chance to provide you with the exceptional experience we strive for. Your satisfaction is incredibly important to us, and we would welcome the opportunity to make things right.Once again, we apologize for falling short of your expectations and thank you for bringing your concerns to our attention.Warm regards

¡Gracias por tomarte el tiempo de dejarnos tu opinión! Nos alegra saber que en general disfrutaste tu estancia con nosotros.Lamentamos mucho escuchar que experimentaste demoras con nuestros elevadores y que uno de ellos no funcionaba correctamente. Entendemos lo importante que es tener un servicio de ascensores eficiente y confiable para nuestros huéspedes, y te pedimos disculpas por cualquier inconveniente que esto haya causado durante tu visita.Tomamos tus comentarios en serio y hemos compartido tus preocupaciones con nuestro equipo de mantenimiento para que puedan abordar estos problemas de manera oportuna y garantizar una experiencia más fluida para nuestros huéspedes en el futuro.Agradecemos tu retroalimentación, ya que nos ayuda a identificar áreas de mejora y a seguir brindando un servicio excepcional. Esperamos tener la oportunidad de darte la bienvenida nuevamente en el futuro y demostrarte los cambios que hemos implementado.¡Esperamos volver a verte pronto!Saludos cordiales

Thank you for sharing your detailed review with us. We're pleased to hear that you found our rooms to be clean and comfortable and that our front desk staff were helpful during your stay. We appreciate your feedback regarding the parking options and understand that it can be a bit chaotic in the front drive-up area.Regarding the breakfast, we will certainly take your comments into consideration as we continually strive to improve our offerings. We understand that the location's proximity to popular attractions may result in increased activity and noise levels.We apologize for any inconvenience caused by the presence of individuals in the area and assure you that we are actively working with local authorities to address these concerns.We're glad to hear that you would consider staying with us again due to our cleanliness and convenient location. We look forward to welcoming you back for another visit, and if there's anything specific we can do to enhance your experience next time, please don't hesitate to let us know.

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the elevator and the limited access from the pool back to the hotel. Your comfort and convenience are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.Rest assured, we are taking your comments seriously and will address the issues promptly to ensure a smoother experience for our guests in the future. Please know that your feedback is incredibly valuable to us as it helps us identify areas for improvement.We truly appreciate your patronage and hope to have the opportunity to welcome you back for a more seamless stay in the near future

Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay in our suite room and that it provided you with the flexibility to enjoy some personal time without disturbing your children. It's wonderful to know that you found the pool clean and of a decent size for your enjoyment.We apologize for any inconvenience you experienced with the elevator wait times. Your feedback is invaluable to us, and we will certainly address this matter with our team to ensure a smoother experience for our guests in the future.We appreciate your patronage and hope to welcome you back for another enjoyable stay soon!

Hello Miriam,We appreciate you choosing our hotel for your stay! Please feel free to reach out to us with any feedback you may have about your experience. We hope to welcome you back soon for an even better stay!

Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more serene and relaxing stay in the future.Warm regards!

Thank you so much for your glowing review! We're delighted to hear that our staff provided you with excellent service and made your stay enjoyable. . Your kind words are greatly appreciated, and we look forward to welcoming you back in the future!

Your feedback means the world to us, and we can't wait to welcome you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to hosting you again soon!

¡Muchas gracias por tu amable reseña! Nos alegra mucho saber que disfrutaste de tu estancia y que nuestro lugar, ubicación y servicio cumplieron con tus expectativas. Siempre nos esforzamos por brindar la mejor experiencia posible a nuestros huéspedes, y tus comentarios positivos nos motivan a seguir haciéndolo. Esperamos recibirte nuevamente en el futuro y que tengas otra experiencia excelente con nosotros. ¡Gracias por elegirnos!Adicionalmente, hemos verificado nuestros registros y hemos realizado la liberacion del deposito de seguridad el dia del check out,es probable que el banco siga procesando su transaccion. Estaremos espectantes ante cualquier eventualidad.Saludos

Thank you for your feedback, and we apologize for the inconvenience you experienced with the internet during your stay. Providing reliable internet access is important to us, and we regret that it did not meet your expectations on this occasion. Please know that we will address this issue promptly to ensure that future guests do not encounter the same problem. We appreciate your understanding and hope to have the opportunity to make it up to you during your next visit.