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Recensioner av Kimpton EPIC Hotel, an IHG Hotel

5 out of 5
Kimpton EPIC Hotel, an IHG Hotel
270 Biscayne Blvd Way, Miami, FL

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 705 av 1180 recensioner" "
8 - Bra i betyg. 220 av 1180 recensioner" "
6 - Okej i betyg. 122 av 1180 recensioner" "
4 - Dåligt i betyg. 62 av 1180 recensioner" "
2 - Väldigt dåligt i betyg. 71 av 1180 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste i grupp, Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Good hotel
Hello, This was my third stay at the hotel, so obviously I like it. This time I must say that all things seemed to have declined a bit. The room’s slightly dated in comparison to the other times. But what surprised me was the level of service. First of all we had two rooms. One of the rooms did not get what we reserved in our request for the bed. And regardless of my attempts to resolve this nothing changed throughout or five nights stay. Also when I asked for a late check out (that I know is not guaranteed) I recieved the answer that “impossible since the hotel is fully booked”. I double checked and loads of rooms were available…strange, and I’m a good member at hotels. Also one specific person at the service staff by the pool had a bad attitude. I love this hotel, I hope I can come back. But I’d like to have a five star experience since it’s rated give stars and I pay accordingly.
Bodde här 5 nätter i september 2023
Svar från Tomas B. 3 okt. 2023
Thank you for your feedback! We'll definitely look into the areas we need to improve in order to have wonderful and loyal guests such as yourself to return to the hotel. We apologize for any inconveniences, and we'll try our best to make sure your next stay meets your expectations. Once again, thank you for choosing us.

8/10 Bra

Arash

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Top Hotel - Top staff
Honestly so is everything on a very very high quality at this place! Very good staff and a great location with good facilities. Only small thing I was disappointed at was that even though I have benefits as a Gold member I was never offered these throughout my stay. I even mentioned this in writing after the check in but still no response, a bit strange I think.
Bodde här 4 nätter i september 2022
Svar från Kelvin 12 sep. 2022
Thank your loyalty and thank you for sharing your experience. I will take this information back to my team so we could make the proper process adjustments. I am happy to learn that you enjoyed your stay overall!

8/10 Bra

Martin

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i januari 2022

6/10 Okej

Elisabeth

Reste med familjen
Gillade: Renlighet
Bodde här 1 natt i augusti 2021

10/10 Fantastiskt

Nahomi

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Samantha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

8/10 Bra

Gregory

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful location
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

DeAnna

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great service, yummy food, comfortable and spacious room with a lovely porch and view. I did have to remind the front desk of my VIP adds from Expedia, so if you make your reservation on Expedia be sure to ask for your VIP perks when you check in.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Lichelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Me encantó todo, la piscina muy bonita y la vista también.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Alexander

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything looks great, but $52 for Valet parking is beyond ridiculous, I almost paid less for my room!!
Bodde här 1 natt i maj 2024
Svar från Kelvin 19 maj 2024
Thank you so much for your feedback! I will share your comments with the team.

10/10 Fantastiskt

Jennifer

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff and great room for the rate. Epic stay! Always my favorite as a Miami local.
Bodde här 1 natt i maj 2024
Svar från Kelvin 19 maj 2024
Thank you so much for the feedback!

10/10 Fantastiskt

Alexandre A

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i maj 2024
Svar från Kelvin 15 maj 2024
Thank you so much for your feedback! We hope to see you again soon!

8/10 Bra

Dillon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The aesthetic was beautiful and layout of the property was astonishing . The staff members were very welcoming .
Bodde här 1 natt i maj 2024
Svar från Kelvin 15 maj 2024
Thank you so much for your kind words! I'm happy to see we were able to help make your stay more comfortable!

10/10 Fantastiskt

Teress

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great overall
Bodde här 2 nätter i mars 2024
Svar från Kelvin 15 maj 2024
Thank you so much for your feedback! We hope to see you again soon!

10/10 Fantastiskt

Rasha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful and close to many things clean elegant great Cuatoekr service
Bodde här 1 natt i maj 2024
Svar från Kelvin 15 maj 2024
Thank you so much for your feedback! We hope to see you again soon!

10/10 Fantastiskt

SARIBETH

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Me encanta este Hotel esta vez lo unico malo fue que nunca limpiaron en cuarto pero fuera de eso todo muy bien
Bodde här 2 nätter i maj 2024
Svar från Kelvin 12 maj 2024
Thank you so much for your feedback. I do apologize however that there was a lapse with housekeeping service. I will share your feedback with the rest of the team! We hope to see you again soon!

10/10 Fantastiskt

Jake

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very. Nice
Bodde här 1 natt i maj 2024
Svar från Kelvin 12 maj 2024
Thank you so much for the feedback!

10/10 Fantastiskt

Vauhini

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love staying here
Bodde här 3 nätter i maj 2024
Svar från Kelvin 12 maj 2024
Thank you so much for the feedback! We hope to see you again soon!

10/10 Fantastiskt

Victoria T, Savannah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing hotel. If I want to visit downtown Miami, it would be the Kimpton Epic again.
Bodde här 3 nätter i april 2024
Svar från Kelvin 9 maj 2024
Thank you so much for your feedback! I'm happy to see that you had an Epic stay! We look forward to seeing you again soon!

10/10 Fantastiskt

Tanasia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I absolutely love this property. All the staff have good customer service. The room was very clean you can smell it as soon as you walk in the room. Definitely worth the money
Bodde här 1 natt i maj 2024
Svar från Kelvin 9 maj 2024
Thank you so much for your feedback! It is always nice to hear such great things about our staff! We hope to see you again soon!

6/10 Okej

Benjamin

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
No room amenities, Coffee maker , no bottles of water. For how much you pay. You’d think you at least have coffee in the room.
Bodde här 3 nätter i maj 2024
Svar från Kelvin 6 maj 2024
Thank you for your feedback. I apologize that we did not meet your expectations. I will share your concerns with the rest of the team

10/10 Fantastiskt

Andrise

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Can’t complain
Bodde här 1 natt i april 2024
Svar från Kelvin 6 maj 2024
Thank you for your feedback! We look forward to your next visit with us.

10/10 Fantastiskt

Carlos

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Its very close by to everything in downtown
Bodde här 2 nätter i april 2024
Svar från Kelvin 5 maj 2024
Thank you so much for your feedback!

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Kelvin 5 maj 2024
Thank you so much for your feedback!

10/10 Fantastiskt

Simone

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Kimpton EPIC is one of my most favorite places to stay! So very well placed within the Miami downtown area. The staff is so awesome, very helpful and friendly. The room was immaculate! Awesome views and the amenities were great. We had a small blip with the wifi, it dropped for quite a bit on the morning after we arrived. Other than that small inconvenience our stay was amazing! The hotel is walking distance from Whole Foods so that was a plus and it was an easy walk from the bustling night life and restaurants in Brickell. Worth the money, loved the experience! 9.5/10 would recommend!
Bodde här 4 nätter i april 2024
Svar från Kelvin 2 maj 2024
Thank you so much for your feedback! I am happy to see that you had an EPIC experience with us. We look forward to seeing you again soon!

4/10 Dåligt

Hassan, Dearborn

Gillade inte: Renlighet
Bodde här 4 nätter i april 2024
Svar från Kelvin 2 maj 2024
Thank you for your feedback. I do apologize that we did not meet your expectations. Please contact the hotel directly so we could learn more about your stay.

10/10 Fantastiskt

Mark, Philadelphia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great room on the 24th floor with a nice balcony, hence a great place to take in the super view. I had a delicious dinner in Area 31 (and the “Meet me in Mexico” cocktail was outstanding!).
Bodde här 4 nätter i april 2024
Svar från Kelvin 2 maj 2024
Thank you so much for your feedback! We look forward to your next stay with us!

10/10 Fantastiskt

Juan

Gillade: Personal och service och boendets skick och faciliteter
Todo maravilloso, deben mejorar la limpieza.
Bodde här 3 nätter i april 2024
Svar från Kelvin 2 maj 2024
Thank you for your feedback!

10/10 Fantastiskt

John

Bodde här 1 natt i april 2024
Svar från Kelvin 19 maj 2024
Thank you for your feedback! We hope to see you again soon!

4/10 Dåligt

Nareg

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Kelvin 19 maj 2024
Thank you for your feedback. I am sorry to hear that your overall experience was not as it should have been. Please contact the hotel directly so we may learn more details about your stay.

10/10 Fantastiskt

Darelys

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I love
Bodde här 3 nätter i april 2024
Svar från Kelvin 2 maj 2024
Thank you for your feedback! We look forward to your next stay with us!

10/10 Fantastiskt

marco

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
good quality service
Bodde här 6 nätter i april 2024
Svar från Kelvin 2 maj 2024
Thank you so much for your feedback! We look forward to your next stay with us!

8/10 Bra

Stacey, Broussard

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Monica 23 apr. 2024
Thank you very much for such great feedback. Stacey!We hope to see you back at Epic soon!

4/10 Dåligt

Elizabeth

Reste i grupp, Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
The lobby is nice and clean The rooms were nice, but were not cleaned well. The hotel as a whole seemed very understaffed. The staff that was there, were not trained to supply the type of service you’d expect from a hotel like this. Service at the pool was horrific - it was hard to get the attention of any of the servers and there weren’t enough of them to begin with. The pool chairs were cheap and uncomfortable and most of them were ripped or broken. The group I was with were lifting and carrying around pool chairs ourselves and having to walk up to the towel bar to get towels to sit on a chair. Not worth the price and not worthy of the star rating
Bodde här 4 nätter i april 2024
Svar från Kelvin 2 maj 2024
Thank you for your feedback. I am sorry to hear that we did not meet your expectations. I will certainly share your feedback with the team so actions could be taken to improve.

10/10 Fantastiskt

Rob

Gillade: Personal och service
Bodde här 2 nätter i april 2024
Svar från Monica 24 apr. 2024
WOW, ROB! Thank you very much for your 5 out of 5 review! We really appreciate you!We hope to be able to welcome you back in the future.

10/10 Fantastiskt

Darmensly

Bodde här 1 natt i april 2024
Svar från Kelvin 12 maj 2024
Thank you so much for the feedback!

8/10 Bra

Shamez, Toronto

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel!
Bodde här 3 nätter i april 2024
Svar från Monica 22 apr. 2024
Thank you very much for the 4 out of 5 stars review, Shamez!We hope to see you back at Epic soon!

8/10 Bra

Cathy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice and clean. Will stay here again.
Bodde här 2 nätter i december 2023
Svar från Monica 21 apr. 2024
Thank you very much for your great feedback, Cathy! We hope you visit us again soon!

10/10 Fantastiskt

Mary

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Great restaurant!
Bodde här 1 natt i april 2024
Svar från Monica 21 apr. 2024
Thank you very much for taking the time to give us such great score! We are looking forward to your next visit, Mary !

10/10 Fantastiskt

Jonathan

Bodde här 3 nätter i april 2024
Svar från Kelvin 12 maj 2024
Thank you so much for the feedback!

10/10 Fantastiskt

Peter Ten

Bodde här 1 natt i april 2024
Svar från Kelvin 12 maj 2024
Thank you so much for the feedback!

10/10 Fantastiskt

Mary

Bodde här 3 nätter i mars 2024
Svar från Kelvin 12 maj 2024
Thank you so much for the feedback!

10/10 Fantastiskt

MaryAlice

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Monica 21 apr. 2024
Thank you very much for such great review! We certainly hope to welcome you back soon at Epic, MaryAlice!

10/10 Fantastiskt

Lulzim

Bodde här 2 nätter i april 2024
Svar från Kelvin 9 maj 2024
Thank you so much for your feedback! We hope to see you again soon!

10/10 Fantastiskt

Magali

Bodde här 3 nätter i april 2024
Svar från Kelvin 9 maj 2024
Thank you so much for feedback! We hope to see you again soon!

10/10 Fantastiskt

Maninderpal

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great staff, lovely location, healthy supermarket close by and if it’s good enough for a famous tennis player to stay at the hotel during the Miami open, it was certainly good enough for us. Great atmosphere by the pool. Would return again. Ideal for a family of four. Clean and comfortable, spacious room with balcony, thank you to the staff for upgrade.
Bodde här 3 nätter i mars 2024
Svar från Monica 17 apr. 2024
Thank you very much for great review! We are really happy to know that you enjoyed your stay with us! We hope you can visit us again soon!

8/10 Bra

Lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I must admit I was worried about staying here again as when I stayed 6 years ago there was a huge issue with noise from rooms next door due to lack of sound proofing. However, this has either now been addressed with a renovation or perhaps I was lucky on the day I stayed. I appreciate the water station in the lobby, morning coffee and complementary wine etc hour early evening.
Bodde här 1 natt i april 2024
Svar från Monica 23 apr. 2024
Thank you very much for taking the time to give us your feedback, Lisa. We are really happy to hear you enjoyed your stay with us this time around! We certainly hope to welcome you back at Epic soon!

6/10 Okej

Ranishia

Reste med familjen
Gillade: Renlighet och bekvämligheter
The staff was very smug the rooms itself are average rust was leaking from the shower light broke shower broke had to beg for housekeeping but hotel was very busy probably all the false hype from tiktok and Guy was nicely rude just to put it!! Unless you looked a certain way, the guests was the best alot of weddings and events going on valet could use help
Bodde här 3 nätter i april 2024
Svar från Monica 21 apr. 2024
Thank you very much for the honest feedback, Ranishia. We appreciate you taking the time to describe the challenges you faced while staying with us, since it gives us the chance to rectify the way our guests' goes. Our priority will always be our guest's experience, and I am really sorry to hear we fell short on that delivery this time. We hope you give us another chance to experience Epic to the fullest, and see this was an exception to the rule. Our sincere apologies.

10/10 Fantastiskt

Lily

Bodde här 1 natt i april 2024
Svar från Kelvin 5 maj 2024
Thank you so much for your feedback!

10/10 Fantastiskt

Leah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always a great stay when in Brickell.
Bodde här 3 nätter i april 2024
Svar från Kelvin 2 maj 2024
Thank you for your feedback! We look forward to your next stay with us!