Emily the host is a liar. Expedia relocated us. Had to file charges against the host/bw hotels because they told Expedia we would only be charged one night but when we didn’t see a refund, we called and Emily finally answered and said she never spoke to us or Expedia at all. AVOID this hotel at all cost or you will regret it! Our room had exposed wires, dirty towel, used soap, tv not working, pool closed at 6 not at sundown as discussed, wait time for elevator is 15-20 minutes, no response from host after numerous calls, Emily said she needed to check into the phone system, but we never heard anything back. She also said she didn’t have another room to move us in. I wasted hours and hours on the phone… another Lady in the lobby was yelling because they locked her out of her room with her belongings still in the room (before her check out time). Nothing but a disaster!