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Recensioner av DoubleTree by Hilton Hotel Miami Airport & Convention Center

4 out of 5
DoubleTree by Hilton Hotel Miami Airport & Convention Center
711 NW 72nd Ave, Miami, FL

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 1313 av 3451 recensioner" "
8 - Bra i betyg. 688 av 3451 recensioner" "
6 - Okej i betyg. 509 av 3451 recensioner" "
4 - Dåligt i betyg. 443 av 3451 recensioner" "
2 - Väldigt dåligt i betyg. 498 av 3451 recensioner" "

7,4/10

Renlighet

7,6/10

Personal och service

7,2/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Natalia

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel close to the airport
Great hotel close to the airport with friendly staff and good service. The rooms were spacious and quiet with comfortable beds. What made the best impression on us was the breakfast buffet with lots to choose from and a lot of fresh fruit.
Bodde här 1 natt i december 2023
Svar från Staff 19 jan. 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

4/10 Dåligt

Nina

Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Luis

Bodde här 1 natt i december 2023

8/10 Bra

Harry

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Evelina

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Staff 11 okt. 2023
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

4/10 Dåligt

Kim

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Ett väldigt slitet Hotel. Långa köer till incheckningen.
Bodde här 2 nätter i december 2022
Svar från xx 8 dec. 2022
thank you so much for your feedback have a great day

6/10 Okej

Thomas

Reste med familjen
Bodde här 1 natt i februari 2022
Svar från Nick 27 feb. 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short as you mentioned some mishaps. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Fantastiskt

Lymarie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Its right off of the expressway easy to find quiet atmosphere
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Lisbet

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024

8/10 Bra

Chondra

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient for airport needs or events at the airport convention center, however, it could use some updating. Dining options are limited with almost nothing in walking dostance. There are plenty of food delivery options.
Bodde här 3 nätter i april 2024

4/10 Dåligt

hadiyah

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Not very clean. Pretty outdated. Can tell the room was not fully cleaned prior. Murky windows.
Bodde här 1 natt i april 2024

6/10 Okej

Julia

Gillade inte: Personal och service
The property provides extremely convenient access to the convention center, which is what I was after. But my room was a bit tired, especially the bath, where I had a faucet that leaked water continuously, a slow-flushing toilet, and a slow-draining tub. Most of the bar wait staff (manager, esp.) was very good, but I had a weird exchange with one waitress who said I had complained and didn't want to pay for two drinks, which was completely untrue. She clearly mistook me for someone else but the public confrontation of me was rather awkward. The irony was she actually forgot she had my credit card in possession and I had a tab running.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Zachary

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Each representative there was pleasant but Malian, front desk rep, was extremely hospitable. She complimented our stay and departure with extra warm cookies to go. We can’t thank the staff enough, but her, we thank her much. Great hotel! We would definitely stay here again!
Bodde här 1 natt i april 2024

6/10 Okej

Sylvia Monica

Reste med familjen
Gillade: Personal och service och bekvämligheter
Property was just above average … we chose it for the suite as there was 4 of us
Bodde här 3 nätter i februari 2024

6/10 Okej

Jessica

Reste med familjen, Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
front desk staff was great- actual room was a let down. First room- didn’t have sofa bed as requested- both tv and phone didn’t work. Staff politely moved us to another room- sofa bed was broken but we made it work for the night. Overall experience was less than what we usually expect from a Hilton branded hotel- would not stay again.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

portia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We arrived earlier then expected and front desk took great care of us
Bodde här 1 natt i april 2024

8/10 Bra

Lawton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The land mark and the property
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Aaliyah

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very friendly and helpful!!
Bodde här 2 nätter i april 2024

6/10 Okej

Vernicia

Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Brandi

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff members were inattentive, unresponsive, and seemed disinterested in addressing my concerns. It was incredibly frustrating to have my legitimate complaints met with indifference and a lack of professionalism.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Lauralee

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 1 natt i april 2024

6/10 Okej

Elysia

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The hotel room was nice, could definitely use an update. Extremely nice lobby. As long as you have a car there are things close by. It didn’t look very walkable though. Booked a Jr. suite and there were towels/wash clothes for 2, no additional blankets or pillows in the closet. For such a large room it should have had the appropriate number of items. The size of the room was excellent for a family. There was plenty of space. Lastly the check in time was pretty late at 4pm. The app stated check out was at 11am but my confirmation stated noon.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Regine Eileen Rosaline

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Was very spacious, has some shopping stores and very well situated.
Bodde här 3 nätter i april 2024

4/10 Dåligt

Aakansha

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The staff could be more helpful. We didnt get to check until 6pm and had to wait in the lobby. The entire experience was awful
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Rosa Lavinia Lorenzo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

JOSE ROLANDO

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Todo bien en la habitación, solo que la ubicación casi no hay lugares cercanos para salir a conocer caminsndo
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Diana Lucia Vasiliana, Gulfport

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i april 2024

4/10 Dåligt

Barbara Lm

Affärsresenär, Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
I have to say that this hotel has a lot of stuff to improve on 1. The hidden fees that they don’t tell you about. When we got to the hotel we had no clue we would have to put another 350 down. Then our room was on the roof. We was not expecting that neither. I truly beileive that charging people to park there. After all you pay there you have to pay for parking. There needs to be readjustment in policy in the hotel. It is bad because the employees have to hear about it and it is not fair. They are good people all the staff did great. I would not recommend this hotel to anyone. The breakfast is not included. You pay 30 dollars for breakfast. Just for one person. All it is is eggs, suasage, toast, french toast, bacon, fruit. For as much as you pay it should be included. We feel that the room we had was uncall for and we should be given credit for another room. Barbara jones
Bodde här 7 nätter i april 2024

10/10 Fantastiskt

LaTara

Reste med familjen, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Wonder stay everytime we stay … they just don’t answer the phone when needed !! Other than that everything is a 5
Bodde här 1 natt i april 2024

6/10 Okej

GINGER

To far from everything
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

R. Giancarlo

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The valet new guy should be more friendly, i pay andhe just give me my own keys to gonget my self my own vehicle, that suck,
Bodde här 1 natt i april 2024

8/10 Bra

Dan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Would have preferred some additional walkable food options.
Bodde här 1 natt i april 2024

8/10 Bra

Ashley

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
It was ok for the price, in Miami.
Bodde här 5 nätter i mars 2024

8/10 Bra

Deltoria

Gillade: Renlighet och boendets skick och faciliteter
Spacious rooms
Bodde här 2 nätter i april 2024

6/10 Okej

Wendye

Reste med familjen, Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Outdated and in need of a good deep clean
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Franklin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Geraldine

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing
Bodde här 1 natt i april 2024

10/10 Fantastiskt

leidy

Gillade: Bekvämligheter
Good
Bodde här 1 natt i april 2024

4/10 Dåligt

alexsandra

Affärsresenär
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The property needs a major renovation; the room is old , only carrying out a restaurant, and the other one only limited food, three options buffet style. Don't work the money you pay.
Bodde här 2 nätter i april 2024

4/10 Dåligt

Nikola

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
.
Bodde här 10 nätter i april 2024

2/10 Väldigt dåligt

Samantha

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter

10/10 Fantastiskt

jose

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice
Bodde här 4 nätter i februari 2024

8/10 Bra

Atakorn, Somerset

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Harold

Gillade inte: Bekvämligheter
I missed my reservation for a change of my working schedule a they did not accept any type of change, not a refund not a reschedule, absolutely nothing!!!! It was not fear at all, losing 150 dollars it’s a lot of money for a night. I am a permanent traveler, but no more to this place. Expedia tried to stick up for me, but the hotel refused to do any kind of help. Really sucks!
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Joseph

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Christina

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not a good experience. Our sheets were not clean, we found hair, pee stains, and other stains. The bed frame was out of position and became a hazard. When maintenance came to fix it they discovered further mess(snacks, hair, etc.). The shower was also dripping all night long and the toilet did not flush well. The remote control to the tv was caked with dirt and sticky. The room was not stocked with towels for four people. The only accommodations made for these things, were another pair of stained sheets being placed on the bed, and free tickets to the continental buffet. This was disconcerting as cleanliness has been a core issue of our stay.
Bodde här 1 natt i april 2024

4/10 Dåligt

Bryan

Gillade inte: Boendets skick och faciliteter
I have stayed at a lot of Hiltons and have always been happy, but this property needs a lot of work and updating. It’s very convenient to the airport. The checkin process was terrible. Checked in at 4:00 but stood in line for an hour or so because they were understaffed and helping people who were on an early check in list. Not well planned. The bed is very comfortable and we were surprised with a fridge and microwave in room which we needed. The bar area and restaurant were good with great customer service. We enjoyed the pool area. Overall Hilton needs to put some money into this hotel and update the rooms.
Bodde här 3 nätter i april 2024

6/10 Okej

joanna

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Julie, Listuguj

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was beautiful.. except for the fact that the hot tub didn’t work & that is one thing we love to do..😩
Bodde här 3 nätter i februari 2024

10/10 Fantastiskt

Sharelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The 24/hr Gym, clean, quiet, and safe environment
Bodde här 4 nätter i april 2024