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Recensioner av Faena Hotel Miami Beach

5 out of 5
Faena Hotel Miami Beach
3201 Collins ave, Miami Beach, FL

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 445 av 623 recensioner" "
8 - Bra i betyg. 97 av 623 recensioner" "
6 - Okej i betyg. 40 av 623 recensioner" "
4 - Dåligt i betyg. 19 av 623 recensioner" "
2 - Väldigt dåligt i betyg. 22 av 623 recensioner" "

9,4/10

Renlighet

9,0/10

Personal och service

9,2/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Pär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We had an amazing time at Faena! The service and food was outstanding.
Bodde här 4 nätter i januari 2022
Svar från Itzamme Maya 1 feb. 2022
Thank you so much for your lovely note! We hop to welcome you back soon.

10/10 Fantastiskt

Ulf

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Allt är bara bäst!
Bodde här 2 nätter i januari 2020

4/10 Dåligt

Verifierad resenär

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
High expectations but bad experience
We stayed at Faena 2016 and 2017 and it was great. Unfortunately the luxury feeling and tranquil atmosphere of a 5 star hotel is totally gone. We checked in to our room and it was not properly cleaned, guests before us left nuts in the drawer, ballons at the balcony and coins in the safe. Instead of body lotion our cleaner put conditioner every night for us. The staff by the pool are more interested in talking to each other and looking at their phones then taking your food/drinks order. Guests by the pool bring their own music loud speaker and play rap and hiphop, apparently the hotel management doesn't have any policy regarding that so anyone can bring their own devices and have a party. Does not feel like five star anymore, it’s really overcrowded. No adapter to borrow only to buy for $60. We went for breakfast to the Edition Hotel ( half the price ) and i could borrow an adapter for free there! Ordered food by the pool took 40 min and they got my order wrong, the staff did not apologiese only said it was not their fault. The pool area is very small and gets very crowded. Faena has become a money making machine that lost its soul. They don’t have a General Manager at the Hotel so we made a complaint to the Front desk manager but he was not that interested he just nodded and that's it. We will not stay here again and don’t recommend this hotel. Faena is stressful due to all the people and also bad service, this is not a good combination, unfortunately Faena has both of it.
Bodde här 9 nätter i juli 2019
Svar från Ignacio D. - Front Office Director 23 juli 2019
Dear Guest, We are truly sorry to know that you left Faena on such a sour note. We have already discussed the details of your stay personally. We are thankful for your feedback.

10/10 Fantastiskt

Linus

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i december 2017
Svar från Faena Hotel Miami Beach 23 jan. 2018
Thank you for choosing the Faena Hotel Miami Beach, we look forward to welcoming you back again soon!

10/10 Fantastiskt

Ann-Louise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lyx hotell!!
Helt fantastiskt hotell med service utöver det vanliga. Lyx !!!!
Bodde här 2 nätter i november 2017
Svar från Faena Hotel Miami Beach 23 jan. 2018
Thank you for staying at the Faena Hotel Miami Beach and sharing your feedback!

10/10 Fantastiskt

Jesper

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i augusti 2017

10/10 Fantastiskt

Johan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 10 nätter i juli 2017

6/10 Okej

Micha

Affärsresenär
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Restaurant and bar staff are kind. Disappointed by the overall room conditions.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Meridith

Reste med sin partner
Gillade: Boendets skick och faciliteter
One of the most amazing and beautiful hotel experiences I have ever had.
Bodde här 6 nätter i april 2024
Svar från Valerie Zamora 17 apr. 2024
Thank you for your wonderful feedback, Meredith! We are so honored by your praise and cannot wait to welcome you back to FAENA!

10/10 Fantastiskt

Sara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
What an incredible hotel! Everything was impeccable, from the staff, the service, the rooms, the facilities, the restaurants and the action. 5 stars all the way, my new favorite hotel!
Bodde här 2 nätter i april 2024
Svar från Valerie Zamora 8 apr. 2024
Thank you for your feedback, Sara! We're honored to have welcomed you into our home and to hear you had a lovely stay, the true Faena experience. We hope to welcome you back soon!

10/10 Fantastiskt

Fernando L

Bodde här 1 natt i april 2024
Svar från Valerie Zamora 25 apr. 2024
Thank you for sharing your feedback with us! We look forward to welcoming you back to your Miami Beach escape soon.

6/10 Okej

Scott, Chicago

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Not Worth It
Bodde här 7 nätter i mars 2024
Svar från Valerie Zamora 1 apr. 2024
I'm sorry to learn that your experience didn't meet your expectations. Your feedback is valuable to us, and we take it seriously. If there are any specific areas where we could improve, please feel free to share them with us. We're committed to ensuring that all our guests have a positive experience, and we'd appreciate the opportunity to address any concerns you may have had.Warm Regards,Valerie ZamoraMarketing & Guest Engagement Coordinator

8/10 Bra

Edlyn

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything is great including the stuff, they are very helpful, friendly and approachable.
Bodde här 1 natt i mars 2024
Svar från Valerie Zamora 28 mars 2024
Thank you for choosing Faena Miami Beach! We're delighted to hear that you had an exceptional experience with us and our devoted team. We look forward to welcoming you back soon!

10/10 Fantastiskt

ANGELO, Kew Gardens

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Highly recommend
Bodde här 3 nätter i mars 2024
Svar från Valerie Zamora 27 mars 2024
Thank you for your feedback, Angelo! We hope you enjoy your stay at Faena Miami Beach!

2/10 Väldigt dåligt

Marek, morgan hill

Gillade inte: Boendets skick och faciliteter
Horrible staff and they think they are the best thing in the world.
Bodde här 2 nätter i februari 2024
Svar från Valerie Zamora 26 feb. 2024
Dear Marek,We are deeply disappointed to hear about your negative experience with our staff. Providing exceptional service and hospitality is our top priority, and we regret that we fell short of your expectations on this occasion.Please accept our sincere apologies for any inconvenience or frustration you may have experienced. We take your feedback seriously and will address this matter with our team to ensure that all guests receive the high standard of service they deserve.If you would be willing to provide more details about your experience, we would appreciate the opportunity to understand what went wrong and how we can improve. Your feedback is invaluable to us as we strive to continually enhance the guest experience.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Best regards,Valerie ZamoraMarketing & Guest Engagement Coordinator

10/10 Fantastiskt

Babak, New York

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing staff and service
Bodde här 1 natt i februari 2024
Svar från Valerie Zamora 21 feb. 2024
Thank you for your wonderful feedback! We look forward to welcoming you to your Miami Beach escape soon!

10/10 Fantastiskt

Sam

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved everything from beginning to end
Bodde här 1 natt i februari 2024
Svar från Valerie Zamora 21 feb. 2024
Thank you for your kind words! We look forward to welcoming you back to your home away from home soon!

10/10 Fantastiskt

Shahrokh S

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
amazing
Bodde här 3 nätter i januari 2024
Svar från Valerie Zamora 7 feb. 2024
Thank you for staying with us at Faena Miami Beach! We hope to welcome you back soon!

10/10 Fantastiskt

Yaasmeen

Gillade: Bekvämligheter
Bodde här 1 natt i januari 2024
Svar från Valerie Zamora 16 jan. 2024
Thank you for choosing to stay with us at Faena Miami Beach! We're delighted to hear that you enjoyed your stay and we look forward to welcoming you back to your home away from home!

6/10 Okej

Yanina

Bodde här 1 natt i januari 2024
Svar från Valerie Zamora 1 feb. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back soon for the perfect Faena experience.

8/10 Bra

Jemma

Bodde här 1 natt i januari 2024
Svar från Valerie Zamora 29 jan. 2024
Thank you for staying with us at Faena Miami Beach!

10/10 Fantastiskt

Maria

Bodde här 2 nätter i december 2023
Svar från Valerie Zamora 27 dec. 2023
Thank you for your 5-star feedback!

10/10 Fantastiskt

Ryan, Nassau

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Valerie Zamora 27 dec. 2023
Thank you for your 5-star feedback!

6/10 Okej

Anthony

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Valerie Zamora 27 dec. 2023
Thank you for sharing your feedback with us. We hope to welcome you back soon!

10/10 Fantastiskt

Tamara

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Valerie Zamora 27 dec. 2023
Thank you for your 5-star feedback!

2/10 Väldigt dåligt

Isreal

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
I was promised ill get a room.with a Bathtub but then when i got there they wanted 150$ more
Bodde här 1 natt i december 2023
Svar från Valerie Zamora 27 dec. 2023
Dear Israel, Thank you for sharing your feedback with us. We sincerely apologize for the confusion regarding the room amenities and the additional charge for a bathtub. At Faena, we strive to ensure our guests' experiences align seamlessly with their expectations. We understand the importance of clear communication and regret any inconvenience caused. Please contact us directly so we can discuss this matter further and find a satisfactory resolution. We value your patronage and hope to have the opportunity to better serve you in the future.

6/10 Okej

Salah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Valerie Zamora 27 dec. 2023
Thank you for sharing your feedback with us. We hope to welcome you back soon for an ever greater experience.

8/10 Bra

Remon

Bodde här 2 nätter i november 2023
Svar från Valerie Zamora 27 dec. 2023
Thank you for sharing your feedback with us! We hope to welcome you back soon on your next visit to Miami Beach!

2/10 Väldigt dåligt

Steve

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The valet parking staff was using my car while I was parked in their garage and they had an accident with it and then they lied to me about it. Luckily, my Mercedes has technology that records all impact and it was all captured on camera.
Bodde här 1 natt i november 2023
Svar från Valerie Zamora 27 nov. 2023
Dear Steve,We appreciate your feedback. Thank you for bringing this matter to our attention. Please know that we take all of our guest feedback extremely seriously, and your comments have been communicated to our Executive Office for further investigation. We'd be humbled for the opportunity to amend this situation and welcome you back for the seamless experience you deserve.If you have further concerns, please do not hesitate to reach out to us directly. We hope to be in contact soon.Thank you again.Kind Regards,Valerie

10/10 Fantastiskt

Ricardo

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Valerie Zamora 21 nov. 2023
Thank you for your exceptional feedback! We are delighted to hear you enjoyed your stay at Faena Miami Beach! We look forward to welcoming you back upon your next visit.

10/10 Fantastiskt

Patricia

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2023
Svar från Valerie Zamora 20 nov. 2023
Thank you for sharing your Faena feedback with us! We're honored to have welcomed you into our home and look forward to welcoming you back on your next trip to Miami Beach!

10/10 Fantastiskt

Gisele

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Valerie Zamora 16 nov. 2023
Thank you for sharing your experience with us! We eagerly await to welcome you back to our Miami Beach home!

10/10 Fantastiskt

Maximo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service, one of the most elegant hotels in the world.
Bodde här 1 natt i november 2023
Svar från Valerie Zamora 13 nov. 2023
Thank you so much for sharing your experience with us. We greatly appreciate your kind words and we're so delighted to hear you enjoyed your stay and experienced the elegance and 5-star service we strive for at Faena! We look forward to welcoming you back soon for another exceptional experience!

4/10 Dåligt

brey

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i september 2023
Svar från Valerie Zamora 10 nov. 2023
Dear Brey,Thank you for taking the time to leave us a rating. We're sorry to hear that your experience didn't meet the standards we pride ourselves on delivering to our guests. If you have any specific feedback or concerns you'd like to share with us, please feel free to reach out. Your feedback is valuable to us, and we're committed to continuously improving our services.Warm Regards,Valerie ZamoraMarketing & Guest Engagement CoordinatorFaena Miami Beach

10/10 Fantastiskt

Matthew

Bodde här 2 nätter i november 2023
Svar från Valerie Zamora 8 nov. 2023
Thank you for choosing to stay with us and for sharing your feedback! We're so honored to hear that you enjoyed your stay. We look forward to hosting you again soon!

10/10 Fantastiskt

George

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved everything…can’t say enough great things about Faena …read his book!
Bodde här 4 nätter i augusti 2023
Svar från Valerie Zamora 23 okt. 2023
Thank you for sharing your feedback with us George! We look forward to welcoming you back soon!

10/10 Fantastiskt

Alick

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel! All staff always so friendly and provided excellent services.
Bodde här 3 nätter i oktober 2023
Svar från Valerie Zamora 18 okt. 2023
Thank you for sharing your Faena feedback! We are so delighted to hear that your experience with us was nothing short of extraordinary. We eagerly await the opportunity to host you again soon!

10/10 Fantastiskt

Nina

Bodde här 1 natt i oktober 2023
Svar från Valerie Zamora 6 nov. 2023
Thank you for choosing Faena Miami Beach and for sharing your feedback with us! We're so delighted to hear you enjoyed your stay, and we look forward to the privilege of welcoming you back soon!

10/10 Fantastiskt

orsolya, san mateo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service
Bodde här 4 nätter i oktober 2023
Svar från Valerie Zamora 16 okt. 2023
Thank you for highlighting our service. We're thrilled to know it met your expectations. We look forward to welcoming you back to Faena soon!

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A true world class property, would definitely recommend and stay again.
Bodde här 3 nätter i oktober 2023
Svar från Valerie Zamora 16 okt. 2023
Thank you for choosing Faena Miami Beach, your praise is deeply appreciated! We eagerly await your return and the chance to serve you again.

10/10 Fantastiskt

saied, winter park

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Incredible
Bodde här 1 natt i oktober 2023
Svar från Valerie Zamora 16 okt. 2023
Thank you for your praise! We're delighted you had an incredible experience. We look forward to welcoming you back to Faena.

10/10 Fantastiskt

Mariana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall a great experience. Loved the beach, the service on the beach was excellent.
Bodde här 1 natt i oktober 2023
Svar från Valerie Zamora 16 okt. 2023
Thank you for your kind words. We are delighted to hear that you enjoyed the Faena experience, especially at our beach. We eagerly anticipate welcoming you back in the near future!

10/10 Fantastiskt

Sofia

Bodde här 1 natt i september 2023
Svar från Valerie Zamora 23 okt. 2023
Thank you for sharing your feedback with us! We look forward to welcoming you back soon!

10/10 Fantastiskt

GILMAR

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i september 2023
Svar från Valerie Zamora 16 okt. 2023
Thank you for choosing to stay with us at Faena Miami Beach and taking the time to share your feedback! We hope to welcome you back soon!

6/10 Okej

Richard

Bodde här 3 nätter i september 2023
Svar från Valerie Zamora 16 okt. 2023
Thank you for choosing to stay with us at Faena Miami Beach and taking the time to share your feedback! We hope to welcome you back soon!

10/10 Fantastiskt

Vadim, New York

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i september 2023
Svar från Valerie Zamora 16 okt. 2023
Thank you for choosing to stay with us at Faena Miami Beach and taking the time to share your feedback! We hope to welcome you back soon!

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Definitely will come back
Everything was amazing!
Bodde här 3 nätter i september 2023
Svar från Valerie Zamora 13 sep. 2023
Thank you for joining us at Faena Miami Beach! We're so grateful to hear that your stay was nothing short of exceptional, and we hope to welcome you back soon!

10/10 Fantastiskt

Ransom

Bodde här 3 nätter i september 2023
Svar från Valerie Zamora 16 okt. 2023
Thank you for joining us at Faena Miami Beach and taking the time to share your feedback! We look forward to welcoming you back soon!

10/10 Fantastiskt

Gideon

Bodde här 3 nätter i september 2023
Svar från Valerie Zamora 16 okt. 2023
Thank you for choosing Faena Miami Beach and taking the time to share your feedback with us! We hope to welcome you back soon!

10/10 Fantastiskt

ricardo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent attention to detail
Bodde här 2 nätter i september 2023
Svar från Valerie Zamora 11 sep. 2023
Thank you for choosing Faena Miami Beach and for highlighting our dedication to detail. We believe it's the little things that make a big difference. We're delighted you noticed, and we hope to welcome you back to Faena Miami Beach soon!