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Recensioner av Pelican Hotel

4 out of 5
Pelican Hotel
826 Ocean Drive, Miami Beach, FL

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 138 av 190 recensioner" "
8 - Bra i betyg. 30 av 190 recensioner" "
6 - Okej i betyg. 9 av 190 recensioner" "
4 - Dåligt i betyg. 7 av 190 recensioner" "
2 - Väldigt dåligt i betyg. 6 av 190 recensioner" "

9,8/10

Renlighet

9,4/10

Personal och service

8,8/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Sylvia

Bodde här 2 nätter i november 2023
Svar från Chris - Front Office Manager 7 nov. 2023
Thank you! We hope to see you again soon!

6/10 Okej

malia

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
We stayed here for four nights and were very happy with the location, just across from the beach. However, we did not know that the daily resort fee does not include umbrellas, which you have to rent for an additional cost. We would have done this every day, but on two days the staff said they were not renting out umbrellas, which cut our time on the beach short, because we prefer not to burn. This frustrated us and though we were told the manager would get in touch, she never did. I will say, the room was clean, though we got one in which the decor was quite garish. We did not eat at the restaurant, but we did have drinks there one day. Our server was very friendly and did not mind that we were not ordering food. All in all, it was a pleasant enough stay, and the aspects we did not like could easily be addressed by management. If you care mostly about location and proximity to restaurants, the beach, and entertainment, The Pelican does the trick. I think we, however, would choose a different hotel next time.
Bodde här 4 nätter i mars 2024
Svar från Pelican Team 11 apr. 2024
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and apologize for any inconvenience or mishaps you encountered during your recent visit.We understand the importance of ensuring that our guests have a seamless and enjoyable experience, and we regret that we fell short of your expectations in this instance. Your satisfaction is our top priority, and we take your concerns seriously.Regarding the issue with the umbrellas, we have reached out to Boucher Brothers LLC, our beach partners, to gather more information and ensure that appropriate measures are taken to address the situation. We are committed to resolving this matter promptly and to your satisfaction.In the meantime, we would like to extend our sincerest apologies for any inconvenience this may have caused you. We truly value your patronage and hope that despite this setback, you were able to enjoy your time with us.Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve

8/10 Bra

Francois, Montreal

Gillade: Renlighet och personal och service
Hotel art deco. Très bien situé
Bodde här 1 natt i april 2024
Svar från CR 8 apr. 2024
Thank you!!

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the location across from the ocean and valet service was exceptional. Easy in and out. Food looked and smelled wonderful every time we walked through the lobby. Rooms were clean and the themes added a touch of fun. We will definitely stay here when headed to Miami Beach.
Bodde här 3 nätter i mars 2024
Svar från CR 4 apr. 2024
Thank you!!

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från CR 5 apr. 2024
Thank you!!

2/10 Väldigt dåligt

Michelle

Bodde här 1 natt i mars 2024
Svar från Pelican Team 13 apr. 2024
Thank you for staying with us

10/10 Fantastiskt

Kandi

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We didnt realize our stay was in the height of spring break and curfews...staff was amazing, made us feel safe and went out of their way to accommodate us. We stayed in the space room, itnwas AMAZING!!!
Bodde här 2 nätter i mars 2024
Svar från CR 18 mars 2024
Thank you!!

10/10 Fantastiskt

Priscilla

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från CR 18 mars 2024
Thank you!

6/10 Okej

Yujae Keith

Gillade: Boendets skick och faciliteter
I would rate my stay at the hotel a solid three out of five. Initially, I was inclined to give it a four, but the customer service left much to be desired. For instance, when I inquired about the nearest beach access, a front desk attendant directed me to a location that turned out to be the most distant one. Additionally, the same attendant advised me that guests must wear a plastic wristband as a security measure. Without this band, entry is denied after the restaurant hours, which I found silly. I would not walk around or dine at a fine restaurant with a plastic wristband. Lastly, the food was mediocre at best, but it was priced at several notches above. Aside from that, the hotel was clean, conveniently located, and well-maintained.
Svar från Pelican Team 16 mars 2024
Thank you for your review and for staying with us!

10/10 Fantastiskt

Beth

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was exceptional. They went above and beyond expectations at every level. Location is fantastic. Property is very well maintained and nostalgic. Loved it.
Bodde här 2 nätter i mars 2024
Svar från Chris 15 mars 2024
Thank you!!

10/10 Fantastiskt

sara

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was smaller than it looked in the pictures
Bodde här 2 nätter i mars 2024
Svar från Front Desk E.L. 13 mars 2024
Thanks for your feedback! We try our best to illustrate an accurate presentation of our rooms and property. We look forward to seeing you again. Thanks for being our guest during your stay in Miami Beach.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från CR 31 mars 2024
Thank you!

10/10 Fantastiskt

Michelle

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff at pelicam was very mice amd helpful
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Christina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från CR 7 mars 2024
thank you!!

10/10 Fantastiskt

Sara

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very accommodating to requests not to use perfumed cleaning products.
Bodde här 5 nätter i februari 2024
Svar från CR 2 mars 2024
Thank you for staying with us!

10/10 Fantastiskt

James Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great staff and location. The property is in the center of so much activity. Parking is expensive so Uber if you can because of the daily fee for valet.
Bodde här 5 nätter i februari 2024
Svar från CR 24 feb. 2024
Thank you for staying with us!!

10/10 Fantastiskt

Kenneth, Flowery Branch

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Property. Highly recommend.
Bodde här 2 nätter i februari 2024
Svar från Chris 17 feb. 2024
Thank you!!

10/10 Fantastiskt

Irina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved everything, the location, the beautiful décor, friendly staff and the tasty food at the Pelican Cafe
Bodde här 1 natt i februari 2024
Svar från Chris 16 feb. 2024
Thank you for staying with us!

8/10 Bra

Richard

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter
I should have done my homework regarding no gym, pool, microwave, convenient parking, and other amenities. Anyone interested in the property also should be aware that it is a small and older building, the elevator repeatedly fails, valet parking can take up to 30 min to get your car, it is noisy as HELL outside the property, and management services are disorganized.
Bodde här 4 nätter i februari 2024
Svar från CR 13 feb. 2024
Thank you for taking the time to provide feedback about your experience. I would like to start by sincerely apologizing to you in regard to this matter. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us to show you that your unsatisfactory experience was an exception.

8/10 Bra

Sieglinde

Bodde här 1 natt i februari 2024
Svar från Eddie 20 mars 2024
Thanks for staying with us during your recent trip in Miami Beach! We appreciate your feedback and hope to have the opportunity to host you again on your future travels!

8/10 Bra

Len

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Chris 8 feb. 2024
Thank you!!

10/10 Fantastiskt

Toomas

Unique and well run
Bodde här 3 nätter i februari 2024
Svar från Chris 5 feb. 2024
Thank you for staying with us!!

10/10 Fantastiskt

Iris

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från chris 1 feb. 2024
Thank you for staying with us!

8/10 Bra

Marta

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property is in a great location across from muscle beach. The rooms have all the basics, nothing fancy. The bed and pillows are very hard. The wifi and tv is nice to have. Staff are all very friendly and helpful. The lobby smells very strong of cologne or some cleaning product.
Bodde här 3 nätter i januari 2024
Svar från Chris 29 jan. 2024
Thank you for your review and thank you for staying with us!

10/10 Fantastiskt

Jonathan, Lexington

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location and great staff
Bodde här 1 natt i januari 2024
Svar från Chris 29 jan. 2024
Thank you for your review and thank you for staying with us!

10/10 Fantastiskt

Wayne

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing room/ excellent service/ incredible food/ definitely 5 stars/
Bodde här 1 natt i januari 2024
Svar från chris 25 jan. 2024
Thank you for staying with us!

2/10 Väldigt dåligt

Paul

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och rummets bekvämlighet
Feeling Like A Bait & Switch
I booked a 700 square foot King Executive suite with a pullout and and was provided with a 200 sq foot Queen room. Staff recognized the error at check in but sent us up to the room without mentioning it despite booking not matching their available room. Upon being confronted with the issue Hotel staff apologized and suggested that they could find a cot to help accommodate our family of 4. The room was too small to fit a cot even if I had wanted it. Staff was pleasant enough but blamed Hotels.com entirely for the error and offered no support in finding another alternative. It was a beautiful hotel and I'd have been thrilled to stay in the room that I booked and paid for. At this point they have not yet refunded me for the room that I did NOT even stay in. Would suggest be VERY careful about an Expedia booking at this property.
Bodde här 1 natt i januari 2024
Svar från Chris 19 jan. 2024
We apologize for any inconveniences you have faced at the time of arrival of the original room category not being available. The King Executive room was not showing as available in our system and we are investigating as to why it never populated correctly. We gladly provided an alternative room, but completely understand that this new room was not the proper room type, nor the square footage of your original choice. We have informed Expedia to provide you with a the proper full refund.

8/10 Bra

Linda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only thing I disliked was that the bed in our room was too hard.
Bodde här 1 natt i januari 2024
Svar från pelican hotel 25 jan. 2024
Thank you for staying with us!

6/10 Okej

Michael, Amherst

Reste med sin partner
Gillade: Renlighet
Room was too noisy, without a coffee maker and a television that did not work. For the price paid, it was not correctly described. Good I had ear plugs.
Bodde här 1 natt i januari 2024
Svar från Pelican Hotel 14 jan. 2024
Thank you for your review and apologies for any inconveniences you faced. We strive to make every visit great one for all our guests! Thank you for staying with us!

10/10 Fantastiskt

Scott, VINTON

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient to the Beach, Restaurant & Bar on the Property.
Svar från Chris 11 jan. 2024
Thank you for staying with us!!!

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Chris 9 jan. 2024
Thank you!!

10/10 Fantastiskt

Michal

Gillade: Renlighet och personal och service
Bodde här 5 nätter i december 2023
Svar från Chris 6 jan. 2024
Thank you!

2/10 Väldigt dåligt

Joseph C

Bodde här 5 nätter i december 2023
Svar från Pelican Hotel 26 jan. 2024
We sincerely apologize that your recent stay with us did not meet your expectations. Your comfort and satisfaction are our top priorities, and we regret any inconvenience or discomfort you experienced.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

8/10 Bra

geoffrey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location on Ocean Drive, across the road from the beach and in the heart of the vibe. Nice rooms Friendly staff
Bodde här 7 nätter i december 2023
Svar från Chris 31 dec. 2023
Thank you for staying with us!

4/10 Dåligt

Sebastien

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Autant le personnel était d’une extrême gentillesse, le bruit était constant, et cela autant du côté des clients que de celui des employés en charge de l’entretien des chambres. Nous avons dû demander de multiples fois un rehaussement de la température de la chambre car c’était vraiment trop froid, même si le personnel était gentil nous devions demander régulièrement car le tout était remis à une température trop froide après quelques heures. Notre fille a eu droit à une intrusion du personnel dans la chambre alors qu’elle avait indiqué ne pas couloir être dérangée, et cela alors qu’elle était dans la salle de bain. Nous avions attentivement regardé les avis avant de réserver, nous avons malheureusement été déçu, nous ne reviendrons pas mais souhaitons que cela continue de plaire à d’autres, c’est une question de goût pour la décoration, mais cela n’est pas du nôtre. Une chance que les gens de la réception de l’hôtel ont été super les 2 premiers jours.
Bodde här 3 nätter i december 2023
Svar från chris 25 jan. 2024
Sorry for any inconveniences you faced regarding the temperature of the rooms. Our team is always happy to assist any way we can! We hope to see you in the near future to ensure a more comfortable stay!

4/10 Dåligt

Jeff

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Chris 23 dec. 2023
Thank you for taking the time to provide feedback about your experience. I would like to start by sincerely apologizing to you in regard to this matter. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us to show you that your unsatisfactory experience was an exception.

8/10 Bra

Pedro

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Nice and cozy designer hotel
Bodde här 1 natt i december 2023
Svar från Chris 22 dec. 2023
Thank you!

10/10 Fantastiskt

Christian

Bodde här 1 natt i december 2023
Svar från chris 21 dec. 2023
Thank you! Hope to see you again soon!

4/10 Dåligt

Urs

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
The elevator makes a very loud bing-di-bing noise every time the door opens. I can be heard in every room, and as it's Miami Beach, that can go on all night. We have chosen not to stay as the only room they had was next to that elevator, and were told that we wouldn't be charged. They have charged us anyway for the full reservation of several days and have not refunded us despite their repeated assurance to do so. They are not even responding to our emails. Very unprofessional and immature management, I would stay away from this place.
Bodde här 4 nätter i december 2023
Svar från CR 18 dec. 2023
Thank you for your review and apologies for any mishaps you encountered at our property regarding the elevator noise. We hold our brand to a high standard and want all guests to enjoy their time with you. Our management team did contact Expedia regarding the approval refund back to your account since you couldn't stay at our Hotel. Please contact their customer service department to follow up on the time frame towards the return.

10/10 Fantastiskt

Laszlo Robert

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was amazing, the staff were polite and the area was perfect to walk around at all times of the day
Bodde här 3 nätter i december 2023
Svar från chris 18 dec. 2023
Thank you for staying with us! :)

10/10 Fantastiskt

Gayoung

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från chris 21 dec. 2023
Thank you! Hope to see you again soon!

10/10 Fantastiskt

colleen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were incredibly accommodating, professional and kind. The rooms were unique, tasteful, creative and fun. The restaurant was top notch and of course the location couldn’t have been better. Will stay here every time we are in Miami.
Bodde här 1 natt i december 2023
Svar från Chris 18 dec. 2023
Thank you for staying with us! :) See you again soon!

10/10 Fantastiskt

Suely

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excelente e maravilhosa
Our stay was wonderful, excellent location, all the hotel staff were kind, polite and always helping with whatever we asked, delicious food. I highly recommend it and I will definitely be back it's the room! clean, spacious and beautiful I recommend it and I will be back soon I'm grateful to the whole team
Bodde här 4 nätter i december 2023
Svar från Chris 18 dec. 2023
Thank you for staying with us! :)

10/10 Fantastiskt

Valentina

Bodde här 2 nätter i december 2023
Svar från chris 4 jan. 2024
Thank you for staying with us!

10/10 Fantastiskt

Katrina

Bodde här 1 natt i december 2023
Svar från chris 18 dec. 2023
Thank you for staying with us! :)

10/10 Fantastiskt

Justin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall a great experience. It was my first time here and in South Beach. The staff was very helpful and polite. Would come back again!
Bodde här 1 natt i december 2023
Svar från chris 18 dec. 2023
Thank you for staying with us! :)

10/10 Fantastiskt

Valentina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från chris 18 dec. 2023
Thank you for staying with us! :)

10/10 Fantastiskt

mohammadreza

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great, Super clean, and highly recommended. Parking was expensive
Bodde här 5 nätter i november 2023
Svar från Chris 30 nov. 2023
Thank you for staying with us!

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
sehr schönes Hotel am Ocean Dr.
Bodde här 2 nätter i november 2023
Svar från chris 23 nov. 2023
Thank you for staying with us!

10/10 Fantastiskt

Gerardo

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 2 nätter i november 2023
Svar från chris 23 nov. 2023
Thank you for staying with us!