Båtar

Recensioner av Provident Doral at the Blue Miami

4 out of 5
Provident Doral at the Blue Miami
5300 NW 87 Avenue, Doral, FL

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 393 av 1000 recensioner" "
8 - Bra i betyg. 227 av 1000 recensioner" "
6 - Okej i betyg. 163 av 1000 recensioner" "
4 - Dåligt i betyg. 91 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 126 av 1000 recensioner" "

7,4/10

Renlighet

7,6/10

Personal och service

7,6/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

4/10 Dåligt

Christoffer

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Borde ha renoverats för några år sedan
Ett nedgånget och rätt trött hotell, som ser bra ut på bilderna men undermåligt underhåll. Myror och kryp på rummet, som åtgärdades genom att ge oss ett nytt rum, men det kröp lika mycket där. Smutsigt och skräpigt poolområde. Hyfsad bra frukost (15USD/pp), men kaffet var kallt.
Bodde här 1 natt i november 2022
Svar från Reservations Department 17 nov. 2022
Hi Christoffer, we thank you for pointing out these details you experienced during your stay, and we'd like to apologize for this. Management will be informed so that we may avoid this from happening again in the future

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Hotell som skulle kunna vara toppen
Ligger bra till i Doral och har ambitionen att vara ett fint hotell men de slarvar. Slarvigt målat med stänk på möbler, ingen brödrost eller knivar får matlagning. Inget vatten till tvättmaskinen, tapet som håller på att lossna från väggen trots att den ser ut att vara rätt ny osv. Verkar inte städa poolen dagligen. Helt OK boende om man ser till helheten.
Bodde här 4 nätter i oktober 2022
Svar från Reservations Department 1 nov. 2022
Thank you for pointing the areas which need improvement. The management of housekeeping and maintenance have been made aware of these shortcomings, so that they may avoid it from happening again in the future. We certainly hope to see you again in the future.

6/10 Okej

Maria

Reste med familjen
Semester
Vi bodde där en natt innan flyget hem. Nära flygplatsen. Lite slitet hotell. Stora rum och stort badrum, vilket var ett pluss. Ingen utsikt, bara buskar- hade balkong mot golfbanan. Kostnad för parkering.
Bodde här 1 natt i mars 2020
Svar från Antonio Avendano 18 mars 2020
Hello Maria, thank you for staying with us and taking time to let us know how your stay was. We are sorry you left that way about the room but just to let you know we are going to go through a major renovation which would include carpet in the rooms. We hope you can give us another opportunity in the future.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Rummets bekvämlighet
Bodde här 3 nätter i december 2019
Svar från Antonio Avendano 19 jan. 2020
Thank you for staying with us and taking time to give us feed back. We hope you enjoyed your stay and can come back to visit soon.

6/10 Okej

Lena

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Opersonligt
Ingen service alls från receptionen, inte ens ett hej eller välkommen. Fint ställe och stor lägenhet
Bodde här 2 nätter i december 2019
Svar från Antonio Avendano 19 jan. 2020
Hello Lena, thank you for staying with us and taking time to give us a review. I am very disappointed to hear this about our Front desk team I will make sure this guest address since this is not our standard. Please give us another opportunity in the future.

6/10 Okej

Alan

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 3 nätter i december 2019
Svar från Antonio Avendano 24 jan. 2020
Hello Alan, thank you for staying with us and taking time to give us a review. We hope we have the opportunity to see you again and make this next stay even better than a 6.

10/10 Fantastiskt

Daniel

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i december 2019
Svar från Antonio Avendano 24 jan. 2020
Hello Daniel, thank you so much for staying with us and having time to give us a review. We look forward seeing you again soon.

4/10 Dåligt

Joel

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The outside of the property and lobby are the biggest facade. Viewing this hotel from the road it would suggest a very appealing resort style stay with nearly maintained landscaping. The lobby was clean and well kept. After this it all goes down hill. The room was filthy everything is covered in dust. The beds had stains on them with black bugs or some sort of filth. There were hairs in the tub and around the bathroom. The carpet was disgustingly filthy. I made the mistake of removing my shoes and my feet were black from dirt within 15 minutes. All of the fixtures were rusting in the bathroom as none of the exhaust fans work. The closets all smelled like mildew and the second half of the room had no lighting. There was a wire hanging out of the ceiling fan which suggested they just disconnected it along with the rest of the recessed lighting. On top of that they charge a third party “cleaning fee”. The irony in that is almost funny if it wasn’t so disgusting. This by far one of the dirtiest hotels I have ever stayed at.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Pedro

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024
Svar från Customer Service 27 apr. 2024
Pedro, it's wonderful to hear you found your stay at Provident Doral at The Blue Miami to be good. We're grateful for your review and we look forward to serving you again in the future!

6/10 Okej

Davíd, Horsham

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Some things are already very old, for example, television.
Bodde här 1 natt i april 2024
Svar från Customer Service 22 apr. 2024
Davíd, we appreciate your feedback and are happy you stayed with us. We're consistently looking into updating our amenities and it's valuable to hear from our guests about these aspects. Rest assured this is on our radar for future improvements. We are looking forward to welcoming you back and offering a more enjoyable experience.

2/10 Väldigt dåligt

Tanesha

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really wanted to love this property, but unfortunately, it was not worth the price. The smell of mold was overwhelming, and now I am feeling sick because I am convinced there was mold in my room. The distance from the front was also a challenge for me as a disabled person, requiring a ride on the golf cart which never arrived. The language barrier only added to the frustration. While the room was spacious, the tub was filthy, and I was disappointed to learn that they do not clean the rooms until after you leave, and it comes with an extra charge. The room service food was cold, adding to the overall negative experience. At $400 for two nights, it was a steep price to pay for such disappointments. To make matters worse, the elevator stopped working, leaving me to rely on the help of a total stranger to get to my room. I strongly urge others to consider alternative accommodations in Florida, as the cost may be high but the risks of getting sick from mold or staying in unclean rooms are not worth it. I was truly saddened by the discrepancy between the online appearance and the reality of my stay. When considering reviews, it's important to take them seriously. In my own experience, I trusted this property and ended up getting sick without any communication or assistance from the hotel. It was a complete letdown. I would strongly advise choosing a different place, especially if you have disabilities as they do not accommodate them well. Be cautious and prioritize your health
Bodde här 2 nätter i april 2024
Svar från Customer Service 20 apr. 2024
Tanesha, we regret to hear about your less than satisfactory experience. We assure you, the well-being of our guests is of utmost importance, and any concerns about room cleanliness and accessibility are taken seriously. We apologize for any issues you may have faced with our transportation services and language barriers, and we appreciate your patience. In regards to housekeeping frequency and charges, we aim to be transparent and these details are specified during booking.It's disheartening that you found some discrepancies between our online portrayal and your actual experience. We are committed to meeting the expectations of our guests and will continually strive for improvements. Though this experience was not representative of our usual standards, we will investigate your concerns further. We encourage all guests to promptly report any issues, as our team members are always ready to assist. Thank you for your candid feedback.

6/10 Okej

Nikoan Romero

Gillade: Renlighet och personal och service
Bodde här 9 nätter i mars 2024
Svar från Customer Service 20 apr. 2024
Nikoan, we noticed your rating and we thank you for staying with us. It appears your stay was satisfactory but not exceptional and we're always striving for excellence. We appreciate your feedback and would love a chance to make your next visit truly outstanding.

6/10 Okej

Fermin

Gillade: Renlighet och personal och service
Bodde här 3 nätter i mars 2024
Svar från Customer Service 10 apr. 2024
Fermin, thank you for choosing our hotel for your stay and leaving a rating. We strive for complete guest satisfaction, so if there's anything we could have done to earn a full 5-star rating on your next visit, please feel free to let us know. We're already looking forward to welcoming you back for an even more enjoyable stay.

8/10 Bra

Korrie, Elko

Gillade: Renlighet och personal och service
Bodde här 8 nätter i mars 2024
Svar från Customer Service 10 apr. 2024
Korrie, thank you for staying at Provident Doral at The Blue Miami and taking the time to rate us. We're thrilled to have left a positive impression on you. If there's anything we could improve, we encourage you to share. We value your feedback and we're looking forward to welcoming you back in the future.

2/10 Väldigt dåligt

David

Gillade inte: Renlighet och boendets skick och faciliteter
Never will I ever go back
Bodde här 5 nätter i mars 2024
Svar från Customer Service 5 apr. 2024
David, it's unfortunate to hear of your decision not to return. We invite all guests to share specific concerns so we can make improvements. It would be beneficial to learn more about your experience. Nonetheless, we appreciate your feedback.

10/10 Fantastiskt

Yanielis

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved this place.
Bodde här 1 natt i mars 2024
Svar från Customer Service 3 apr. 2024
Yanielis, your brief but glowing comment is greatly appreciated. We're thrilled to hear that you loved your stay at Provident Doral at The Blue Miami. We hope to welcome you back in the near future for another wonderful experience.

10/10 Fantastiskt

Vanessa

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Love it
Bodde här 3 nätter i mars 2024
Svar från Customer Service 24 apr. 2024
Vanessa, we're thrilled to hear you loved your stay at Provident Doral at The Blue Miami! Thanks for sharing such a wonderful review. We hope to welcome you back again in the near future.

8/10 Bra

Maritza, Miami

Gillade: Renlighet
Bodde här 3 nätter i mars 2024
Svar från Customer Service 2 apr. 2024
Maritza, thank you for choosing Provident Doral at The Blue Miami and sharing your rating. We're thrilled to see that you had a favorable experience with us. We would value more detailed feedback if you have the time. Your insights help us strive for excellence. We hope to welcome you again soon for another pleasant stay.

8/10 Bra

William

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
-
Bodde här 5 nätter i mars 2024
Svar från Customer Service 31 mars 2024
Thanks for the 4/5 rating, William!We're happy you had such a lovely stay at Provident Doral at The Blue Miami! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Fantastiskt

willie Brown

Great
Bodde här 3 nätter i mars 2024
Svar från Customer Service 30 mars 2024
Thanks, Willie! It's outstanding your time at Provident Doral at The Blue Miami was fantastic. We can't wait until your next visit!

10/10 Fantastiskt

Dawn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Customer Service 28 mars 2024
Dawn, it's wonderful to hear that you had a top-notch experience at Provident Doral at The Blue Miami. We appreciate your high rating and look forward to hosting you once again during your next visit to Miami.

10/10 Fantastiskt

marika

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 4 nätter i mars 2024
Svar från Customer Service 28 mars 2024
Marika, it's great to see you had a positive experience at Provident Doral at The Blue Miami. We strive to provide excellent service to each guest, and we're glad you weren't an exception. We look forward to seeing you back soon.

6/10 Okej

Krista

Reste med sin partner
Gillade: Personal och service
Hotel wasn’t at all what I expected. I thought it was a 4-5 star experience, but it was more like a 3. The staff was kind and helpful. It’s just that the property wasn’t worth the money.
Bodde här 1 natt i mars 2024
Svar från Customer Service 27 mars 2024
Krista, it’s regrettable to hear that your expectations weren't fully met. It's good to know you found our team members kind and helpful. We're continuously improving and your feedback about the value of the property will certainly guide those efforts. We hope to have another chance to impress you in the future.

10/10 Fantastiskt

Adriana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was really nice and great for the price! The only reason for the 4 stars on cleanliness was because there were some ants in the bathroom, but it was nothing major. Staff, pool and room was great!
Bodde här 3 nätter i mars 2024
Svar från Customer Service 31 mars 2024
Hi Adriana,Thank you so much for taking the time to share your recent experience at our hotel. We are thrilled to hear that you had an enjoyable stay and that our services met your expectations.Your feedback regarding the small ants is greatly appreciated. We take all guest comments seriously and have promptly relayed this information to the appropriate personnel to address the issue and ensure it doesn't recur. Maintaining a comfortable and pristine environment for our guests is paramount to us, and we sincerely apologize for any inconvenience this may have caused during your stay.We genuinely value your patronage and hope to have the pleasure of hosting you again in the future. Please do not hesitate to reach out to us directly if there is anything we can assist you with prior to your next visit.

10/10 Fantastiskt

Carl

Bodde här 15 nätter i mars 2024
Svar från Customer Service 11 apr. 2024
Carl, it's wonderful to know that you enjoyed your stay at Provident Doral at The Blue Miami. We are committed to ensuring our guests have a memorable experience. We hope to have the pleasure of welcoming you back soon.

8/10 Bra

Derrien

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Great staff, calming environment, and close to attractions. I really enjoyed my stay.
Bodde här 1 natt i mars 2024
Svar från Customer Service 21 mars 2024
Derrien, it's wonderful to hear that you relished your stay at Provident Doral at The Blue Miami. Your positive comments about our warm and inviting environment, proximity to attractions, and our dedicated team members are greatly appreciated. We hope to warmly welcome you back on your next visit to Miami.

2/10 Väldigt dåligt

Truel

Gillade inte: Renlighet
Place was filthy
Bodde här 3 nätter i mars 2024
Svar från Customer Service 17 mars 2024
We appreciate you taking the time to share your feedback, Truel.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Bra

Mario

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Customer Service 6 mars 2024
Thank you for sharing your thoughts with us, Mario!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Provident Doral at The Blue Miami.

8/10 Bra

Dr Clint, St Augustine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024
Svar från Customer Service 6 mars 2024
Thank you for the 4-star rating, Clint!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Provident Doral at The Blue Miami. Thank you again for sharing!

2/10 Väldigt dåligt

Vanessa

Bodde här 1 natt i mars 2024
Svar från Customer Service 5 mars 2024
We appreciate the feedback, Vanessa.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Fantastiskt

Tomika

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved every min there…. This best is wonderful and great for family stay
Bodde här 3 nätter i februari 2024
Svar från Customer Service 4 mars 2024
Tomika, thank you for such a glowing review. Here at Provident Doral at The Blue Miami, we take joy in making families feel right at home. It thrills us to hear that you appreciated your time with us. We're looking forward to creating even more memorable experiences for you and your family!

6/10 Okej

Kurt

Gillade: Personal och service
Bodde här 3 nätter i februari 2024
Svar från Customer Service 1 mars 2024
Thank you for sharing your feedback, Kurt!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Fantastiskt

Monica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Customer Service 29 feb. 2024
Monica, it's wonderful to see your top rating for the Provident Doral at The Blue Miami. We are thrilled you had an enjoyable stay with us. We appreciate your feedback and look forward to welcoming you back on future visits to Miami.

8/10 Bra

adrian, Ocoee

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Great property. I found someone’s dirty socks in my room. GROSS
Bodde här 3 nätter i februari 2024
Svar från Customer Service 28 feb. 2024
Adrian, thank you for appreciating the excellent characteristics of Provident Doral at The Blue Miami. We are sorry you encountered an issue concerning cleanliness in your room. Our housekeeping team is usually meticulous, but it seems we missed a spot. We will ensure such a mishap is avoided in the future. Your overall satisfaction is our primary goal and we hope to serve you better during your next visit.

6/10 Okej

Yudaisy

Reste med familjen
Gillade inte: Personal och service
What can I say. You pay rent for 6 people and they give you 4 towels. You pay extra for parking and there is not parking available for you.
Bodde här 2 nätter i februari 2024
Svar från Customer Service 26 feb. 2024
Yudaisy, we regret hearing about the issues experienced concerning the towels and parking. For a comfortable stay, towel provisions should certainly reflect the number of guests, and we sincerely apologize if this was not the case. Likewise, we understand the importance of convenient parking, and the situation you faced is not typical. Rest assured, your feedback has been addressed with our team members to ensure an improved experience for our future guests. We hope to have a chance to better serve you in the future. Thank you for your feedback.

8/10 Bra

DoNezia

Bodde här 2 nätter i februari 2024
Svar från Customer Service 20 mars 2024
DoNezia, it's delightful to hear you had a satisfying experience at the Provident Doral at The Blue Miami. We hope your travels bring you back to our property for another memorable stay. Thank you for taking the time to rate us.

4/10 Dåligt

Trudi

Bodde här 3 nätter i februari 2024
Svar från Customer Service 20 mars 2024
Trudi, it seems that your recent experience at our hotel didn't meet your expectations. We are dedicated to enhancing our guest experiences and would appreciate you taking the time to provide further feedback regarding your recent stay. This will assist us in our continuous efforts to improve.

4/10 Dåligt

Jose

Reste med familjen
Gillade inte: Personal och service
Staff at front end was not helpful at all and rude with a senior asking questions about the area and hotel Area and hotel are really good
Bodde här 6 nätter i januari 2024
Svar från Customer Service 26 feb. 2024
Jose, we're genuinely disheartened to hear that the interaction with our colleagues at the front desk did not meet your expectations. We strive to provide an environment of hospitality and helpfulness for every guest. Your satisfaction, especially in accessing information about the area and services, is paramount to us. We're glad, however, that you've recognized the quality of our location and facilities. We hope you will give us another chance to serve you better in the future.

10/10 Fantastiskt

Kester

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They were very accommodating to my request.
Bodde här 1 natt i februari 2024
Svar från Customer Service 27 feb. 2024
Kester, it's wonderful to learn that the team at Provident Doral at The Blue Miami was able to meet your requests effectively. We always aim to provide accommodations that best suit our guests' needs. We appreciate your positive feedback and hope we have the pleasure of welcoming you back in the future.

10/10 Fantastiskt

Anthony

Gillade: Bekvämligheter
Good
Bodde här 2 nätter i februari 2024
Svar från Customer Service 25 feb. 2024
Anthony, it's wonderful to hear that you had a satisfying stay at the Provident Doral at The Blue Miami. We're thrilled that you found the experience pleasing. We hope to have the pleasure of welcoming you back in the near future.

4/10 Dåligt

Tishka

Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Customer Service 25 feb. 2024
We appreciate the feedback, Tishka.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Fantastiskt

LaKita

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice staff I had an issue with first room another room was given right away
Bodde här 2 nätter i februari 2024
Svar från Customer Service 21 feb. 2024
LaKita, thank you for taking time to share your experience at Provident Doral at The Blue Miami! We're delighted to hear you appreciated our efficient team members who ensured your comfort by promptly providing an alternate room. Looking forward to welcoming you back for another pleasant stay soon.

6/10 Okej

yong kwan

Bodde här 2 nätter i februari 2024
Svar från Customer Service 22 feb. 2024
Yong Kwan, thank you for taking the time to leave a rating. We're always striving to make our guests' stay as comfortable and enjoyable as possible. If there's anything specific that could have made your stay better, we'd appreciate your further feedback. We hope there's another opportunity to serve you better in the future.

10/10 Fantastiskt

Markeisha

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed every thing
Bodde här 2 nätter i februari 2024
Svar från Customer Service 18 feb. 2024
Markeisha, it's fantastic to hear that you enjoyed every aspect of your stay at Provident Doral at The Blue Miami. Our team is dedicated to providing a memorable experience. We look forward to welcoming you back in the future for another magnificent stay.

10/10 Fantastiskt

Vanytra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful and peaceful
Bodde här 1 natt i februari 2024
Svar från Customer Service 16 feb. 2024
Vanytra, it's wonderful to hear that you found the Provident Doral at The Blue Miami to be both beautiful and serene. We strive to maintain a relaxing atmosphere for our guests, and it sounds like we met this goal during your stay. We look forward to welcoming you back on your next trip to Miami.

6/10 Okej

Eduardo

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet
Para aquellos que buscan una villa en Miami en donde pueda quedarse una familia de tres o cuatro personas, es una opción interesante. Sin embargo, la limpieza es probablemente el aspecto que menos destaca en la propiedad. Hay detalles que se les escapan y que no deberían ocurrir en un alojamiento de este nivel.
Bodde här 4 nätter i februari 2024
Svar från Customer Service 16 feb. 2024
Eduardo, gracias por su aporte. Nos complace que haya visto nuestra propiedad como una opción para familias y entendemos que tuvo inquietudes con respecto a la limpieza. Siempre estamos trabajando para mejorar este aspecto y valoramos su realimentación que nos ayuda a centrarnos en áreas donde puede ser necesario un mayor esfuerzo. Nos esforzaremos por asegurarnos de que ningún detalle se nos escape en el futuro. Gracias por elegirnos para su estancia en Miami.

8/10 Bra

Edra

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a nice stay very quiet ans peaceful thats what I like.
Bodde här 2 nätter i februari 2024
Svar från Customer Service 12 feb. 2024
Edra, it's splendid to hear you appreciated your serene and restful stay at Provident Doral at The Blue Miami. Your satisfaction is our reward. We eagerly anticipate your next visit.

4/10 Dåligt

Anil

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The room was not clean, floor was sticky. The entrance was dirty. The douche and faucets were old.
Bodde här 5 nätter i februari 2024
Svar från Customer Service 12 feb. 2024
Anil, we appreciate your feedback and apologize for any discomfort you experienced during your stay. It's concerning to hear about the cleanliness and upkeep issues. Rest assured, we have alerted our team members about these matters to ensure an enhanced experience for our future guests. We hope you'll grace us with another opportunity to provide the level of service we're committed to deliver.

2/10 Väldigt dåligt

Robert

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The staff at the front desk were kind, however the hotel provided no water bottles in the room and tried to charge $40 for 5 water bottles. I’ve never stayed anywhere without being provided complimentary water bottles in the room. The couches and back porch were filthy. Luckily we only had to stay 3 days and there is a supermarket down the road. Will definitely not be staying again.
Bodde här 3 nätter i januari 2024
Svar från Customer Service 31 jan. 2024
Robert, it's regrettable to hear your recent experience did not meet expectations. Your observations around room amenities are taken note of. Similarly, instances related to cleanliness are not typical of the experience we aim to provide guests. Moving forward, we'll be sure to retrain our team members regarding these matters. We'd relish any future opportunity to surpass your expectations and change your perspective.

6/10 Okej

umberto, Laval

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
The exterior is very nice and safe. The rooms are old and have broken lights, dirty tile grout, leaking faucets and the towels smell of chemicals.
Bodde här 2 nätter i januari 2024
Svar från Customer Service 30 jan. 2024
Umberto, thank you for sharing your feedback. We're glad you found our exterior to be attractive and secure. However, we regret to hear about the issues you experienced with your room. Rest assured that we're continuously working to improve our guests' experiences. Your comment on the scent of the towels was also noted and we're looking into it. We hope to have another opportunity to provide you with an improved stay in the future.