Hello, we would like to discuss your recent stay with us. Please give us a call and ask for management. Thank you!

We're happy you enjoyed your stay, thank you!

Thank you for your review, I am so sorry that there was a delay in getting your coffeemaker, it should have been in the room upon check in. Despite this, it is nice to see you still enjoyed your stay.

Thank you for your 5 out of 5 review. Upon investigating your reservation it does not appear that you booked a room with a balcony. A Deluxe King was booked, my apologies for the miscommunication.

Thank you for your review! We're happy you enjoyed your stay:)

Hello, we apologize for any inconvenience during your stay. Please call the hotel so we discuss your experience. Thank you!

We apologize for the inconvenience, we are working in getting the pool open as soon as possible. Thank you you for your review!

Hello, if the reservation was prepaid, the stay is none refundable. If it wasn't, please call the hotel and we'll see how we can help. Thank you!

Thank you for your review. At the Sonesta Select brand we provide a light service every 4 days from check in and a full clean every 7 days. Additional service is provided upon request. We apologize this wasn't communicated at check in. We hope to see you again soon.

Thank you for your review and your comments. We will be sure to discuss with our corporate leaders.

Thank you for your review, we have noted your concerns to discuss with our team.

We are sorry to see your stay did not go as we would have hoped. Please feel free to reach out to the hotel directly if you wish to further discuss!

Thank you for your review, we hope to see you soon!

Thank you for your review. Your experience is disappointing and not typical of our property. Please reach out to the hotel directly to resolve this issue. We would never want a guest to leave with a bad impression like this.

Thank you for your revew, we hope to see you soon to earn that 5 out of 5!

Thank you for your review and your comments. We are sorry to see that your stay did not go as we would have hoped and your comments have been noted for our maintenance team to follow up asap.

Thank you for the 5 out of 5 review!

Thank you for your 5 out of 5 review!!

Thank you for your review. This is correct, we provide a Light Touch every 4 days and a full clean every 7. If a guest requests a light touch service out of those days we are more than happy to provide.

We hope to see you soon to earn that 5 out of 5 review!

Thank you for staying with our hotel when visiting the Miami Lakes area!

Thank you for your review. I am disappointed to see that there were guests in the pool especially since our pool was closed.

We are happy to see you enjoyed your stay, hope to see you soon!

Thank you for the 5 out of 5 review!

Thank you so much for your loyalty, can't wait to see you again!

Thank you for your review. We are so disappointed to see the multiple concerns during your stay. We will be sure to speak to our department heads. If you wish to further discuss, please reach out to the hotel directly.

Thank you for your review, see you soon!

Thank you for your review. I am sorry for your disappointment in the pool being closed. You are correct, the pool has been closed and we are in the process of replacing the filtration system.

Thank you for your 5 out of 5 review!!

Thank you for your review and kind words!

Thank you for your review. I am sorry to see your challenge with our team. The Front Desk, F&B Attendants, Sales, and management team all speak fluent English.

You Rock!! Thank you so much, we can't wait to see you soon!

We are sorry to see your stay did not go as we would have hoped. Please feel free to reach out to the hotel directly if you wish to further discuss.

Thank you for your review and kind words. See you soon!

Thank you for your review!

Thank you for your review. You rock!!

Thank you for your review, We are sorry to see your disappointment that our pool is closed. Expedia has been notified and instructed multiple times not to promote our pool so we would not have disappointed guests. We are in the process of replacing the filtration system.

Thank you for your 4 out of 5 review, we hope to see you soon next time you're in the Miami Lakes area.

Thank you for your review, we hope to see you soon and earn that 5 out of 5 review!

Thank you for your review, we will be sure to discuss your concerns with our department heads.

Thank you for your 5 out of 5 review!! See you soon!

We are so happy to see you enjoyed your stay, see you again soon!

Thank you so much!! Hope to see you again!

Thank you for your review, we hope to see you again to earn that 5 out of 5 review!

Thank you so much! We appreciate you're feedback!

Thank you for the 5 out of 5 review and your kind words!! Sergio is awesome and we are so happy he made your stay great!!

Thank you for your review, we hope to see you again soon.