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Recensioner av South Beach Hotel

4 out of 5
South Beach Hotel
236 21st St, Miami Beach, FL

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 772 av 1328 recensioner" "
8 - Bra i betyg. 139 av 1328 recensioner" "
6 - Okej i betyg. 132 av 1328 recensioner" "
4 - Dåligt i betyg. 129 av 1328 recensioner" "
2 - Väldigt dåligt i betyg. 156 av 1328 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

8,6/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Guest Service Team 22 jan. 2024
Dear Guest, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team

10/10 Fantastiskt

Ingmarie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Guest Service Team 18 jan. 2024
Dear Guest, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team

10/10 Fantastiskt

Jens

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2023
Svar från Guest Service Team 21 jan. 2023
Dear Jens,Thank you for being at the Iberostar Berkeley Shore Hotel and for your ratings.We can't wait to welcome you back soon!

6/10 Okej

Thomas

Bodde här 3 nätter i mars 2022
Svar från Reservations Team 12 mars 2022
Thank you for staying with us at the South Beach Hotel We would love to learn more about your concerns and hope to welcome you back soon!

8/10 Bra

Louise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2022
Svar från Reservations Team 18 jan. 2022
Thank you for staying with us at the South Beach Hotel and for sharing your kind comments. We can't wait to welcome you back soon!

2/10 Väldigt dåligt

Moon

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024

2/10 Väldigt dåligt

Iris

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
This hotel room 208 specifically has bedbugs. I provided video proof, photos, etc. in the hotel refuse to do anything about it. They also didn’t reply to my issue until four days later. Will never go back to not only this hotel but south beach. Because of this experience. This place has bedbugs do not stay here. Worst worst was when I woke my daughter up because I saw a big buck on the pillow one was right underneath of her and ran as soon as she got up. Absolutely horrible and horrifying..
Bodde här 3 nätter i april 2024

8/10 Bra

Marie

Reste med familjen
Gillade: Bekvämligheter
They need new mattresses and better quality tv. The remote confrol old fashion, the flat screen too small. I hope they refurbish and take care of the mattresses. One cannot charge to rooms unless included in the price but at the bar it was ok.
Bodde här 3 nätter i april 2024
Svar från Guest Service Team 30 apr. 2024
Dear Marie,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we will take the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.

10/10 Fantastiskt

Anna Maria

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location Kind and helpful staff
Bodde här 5 nätter i april 2024
Svar från Guest Service Team 30 apr. 2024
Dear Anna,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy your stay as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

2/10 Väldigt dåligt

argita

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Didn’t like at all, it was like a motel room.
Bodde här 2 nätter i april 2024
Svar från Guest Service Team 29 apr. 2024
Dear Argita, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

2/10 Väldigt dåligt

Manisha

Gillade inte: Renlighet
Bodde här 4 nätter i april 2024
Svar från Guest Service Team 29 apr. 2024
Dear Manisha, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

2/10 Väldigt dåligt

Richard

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
They overcharged me for items that I did not consume from the mini bar. If they what to still a few dollars from costumers. This is no good , I not going to stay there again or recommend this hotel to no body.
Bodde här 7 nätter i april 2024
Svar från Guest Service Team 26 apr. 2024
Dear Richard, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

8/10 Bra

Magdalena

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
El hotel está en una ubicación excelente a dos cuadras de la playa y a 4 de Lincoln mall . El personal de recepción muy amable . La cama súper cómoda. Muy recomendable sin duda regreso . Si es bueno que sepan que la recepción está en el hotel hermano boulan y el hotel South beach está a un lado pero comparten instalaciones.
Bodde här 1 natt i mars 2024
Svar från Guest Service Team 24 apr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests. We cannot wait to welcome you back again soon!

4/10 Dåligt

Betty

Reste i grupp
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
The property was under construction for renovation. Workers came on site at 4:30 am and were talking loudly and banging their tools. No free coffee and parking was $40 a day.
Bodde här 4 nätter i april 2024
Svar från Guest Service Team 24 apr. 2024
Dear Marta, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Sincerely,Guest Service Team

10/10 Fantastiskt

Lourdes

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great except in one of the two rooms the AC was not working g properly. I did not complain as it was a 1 night stay
Bodde här 1 natt i april 2024
Svar från Guest Service Team 24 apr. 2024
Dear Lourdes, Thank you for staying with us at the South Beach Hotel and for giving good ratings. We cannot wait to welcome you back again soon!

2/10 Väldigt dåligt

Marta

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Stay away from this hotel . Worse experience ever.We booked this hotel for five days. Our flight was delayed we came around midnight to check in . Hotel had no reception until 7am next day . Door was locked , no one answered the phone , line was busy .And unattended !!!!!!!! I can only imagine if something happened or if someone needed help in the middle of the night!!!!!We had two choices stay on the street until 7 am or find the room to sleep!!!!! Unacceptable !!!!!!. Which cost us duble 1am !!!! Plus parking extra !!!! I’m still waiting for the refund !!!!!
Bodde här 5 nätter i april 2024
Svar från Guest Service Team 24 apr. 2024
Dear Marta, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Sincerely,Guest Service Team

10/10 Fantastiskt

lucrecia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Unmatched warmth from the staff complements the pristine cleanliness in Miami
Bodde här 1 natt i april 2024
Svar från Guest Service Team 15 apr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Fantastiskt

olivia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
avor poolside elegance at Miami's premier hotel.
Bodde här 1 natt i april 2024
Svar från Guest Service Team 15 apr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Fantastiskt

morena

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Escape to the poolside paradise! This hotel's beauty and charm are truly captivating
Bodde här 1 natt i april 2024
Svar från Guest Service Team 15 apr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Fantastiskt

anahi

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Can't get enough of the pool area! This hotel's beauty truly shines around the pool.
Bodde här 1 natt i april 2024
Svar från Guest Service Team 15 apr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Fantastiskt

chiara

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
he pool area is breathtaking! Made my stay at this beautiful hotel unforgettable.
Bodde här 1 natt i mars 2024
Svar från Guest Service Team 15 apr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Fantastiskt

micaela

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Top-notch hospitality and cleanliness! The staff were incredibly kind, and the place was immaculately clean.
Bodde här 1 natt i mars 2024
Svar från Guest Service Team 15 apr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Fantastiskt

leon

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Exceptional hospitality and cleanliness! The staff went above and beyond, and the place sparkled
Bodde här 1 natt i april 2024
Svar från Guest Service Team 15 apr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Fantastiskt

julian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect location, spotless rooms, impeccable order throughout. Highly recommended for all travelers!
Bodde här 1 natt i april 2024
Svar från Guest Service Team 15 apr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Fantastiskt

Tiffany

I liked the location and our room was nice/clean
Bodde här 2 nätter i april 2024
Svar från Guest Service Team 15 apr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

2/10 Väldigt dåligt

Peter

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
My room smelled musty , couldn’t get out of there fast enough
Bodde här 1 natt i mars 2024
Svar från Guest Service Team 15 apr. 2024
Dear Peter, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

10/10 Fantastiskt

Fritzgerald

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 2 nätter i januari 2024
Svar från Guest Service Team 15 apr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

8/10 Bra

Nadine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location for the beach, nightlife and public transport around the city. Friendly staff. Beautiful Art Deco hotel but a little tired on the inside and showing its age. We had some damp salts penetrating the walls so the room smelt damp. Coffee pods are chargeable and had been included everywhere else we stayed. The chairs were very worn and taped up with Scotch tape. The hot tub was over chlorinated but hopefully that was a one-off! Rooftop pool was lovely with bar, great sun loungers and beds.
Bodde här 3 nätter i mars 2024
Svar från Guest Service Team 11 apr. 2024
Dear Nadine, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future.

10/10 Fantastiskt

Nicole

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is my second time that I stay at this place and I feel like everything gets better than the first time . We had a cold night and we wished to be able to turn on the heat in the room but there was not such a option. We survived tho. Other way everything was excellent
Bodde här 5 nätter i april 2024
Svar från Guest Service Team 11 apr. 2024
Dear Nicole, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future.

4/10 Dåligt

Tayfun, Sanignacio

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
It was an old hotel rooms there is no reception they are using next door hotel reception and facilities. l very disappointed. Do not believe pictures SBH hotels
Bodde här 6 nätter i mars 2024
Svar från Guest Service Team 9 apr. 2024
Dear Tayfun, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

8/10 Bra

Shanell

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
It was cool, kind of outdated but rooms are nice and it’s waking distance from beach and have roof top pool
Bodde här 2 nätter i mars 2024
Svar från Guest Service Team 8 apr. 2024
Dear Shanell, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

2/10 Väldigt dåligt

Samantha

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is not the same as pictured, the room smelled like mildew, the room were much smaller then pictured. The pool area was not kept well, the pillows were stained, the pool water was spilling out of the pool which made the floor wet and unsafe. Repairs are needed.
Bodde här 3 nätter i april 2024
Svar från Guest Service Team 8 apr. 2024
Dear Samantha, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

6/10 Okej

Samuel

Bodde här 3 nätter i april 2024
Svar från Guest Service Team 26 apr. 2024
Dear Samuel, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

10/10 Fantastiskt

zahara

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What a beautiful hotel, everything sparkling, the stay was very good.
Bodde här 1 natt i mars 2024
Svar från Guest Service Team 8 apr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

6/10 Okej

Alie

Affärsresenär, Reste med familjen
Gillade inte: Boendets skick och faciliteter
The place is no what you see in the photos is the hotel beside , the room was clean but the AC horrible no cooling enough, but the really worse part and be ready if you book here is the parking they don’t have parking what they offer you is public parking on the other block for 40 dollars at day if you have any disability please don’t book here they will give your spot on the last floor wish 5th and they don’t have elevator so every time you go out you need to walk up and down be aware of this
Bodde här 1 natt i mars 2024
Svar från Guest Service Team 8 apr. 2024
Dear Alie, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

8/10 Bra

Stevia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was very welcoming and friendly. The only negative was the A/C wouldn’t go lower than 72 F and the mattress was close to its final days. That is honestly my only complaint. Room was clean, staff was fantastic, loved the beach access and the rooftop pool.
Bodde här 4 nätter i mars 2024
Svar från Guest Service Team 8 apr. 2024
Dear Stevia, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

2/10 Väldigt dåligt

Kaori

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
My room was not like it was advertised. It was very bad and I was very very disappointed. But staff was excellent.
Bodde här 2 nätter i mars 2024
Svar från Guest Service Team 3 apr. 2024
Dear Kaori,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.

6/10 Okej

Leah

Reste med familj och småbarn, Reste i grupp
Gillade: Bekvämligheter
Gillade inte: Boendets skick och faciliteter
I would say the only thing I liked was the location and the amenities on the beach. The property looked nothing like the pictures. I got the impression The hotel is actually just a place for surplus guests when the actual hotel which is Boulan doesn’t have room. The rooms are very dated and there was renovations happening. The pics you see on their sight is actually for the other hotel. The one pic with the pink couches doesn’t even exist. I felt like I was being tricked. Also they charge extra for cleaning services everyday which is usually part of the daily charge.
Bodde här 3 nätter i mars 2024
Svar från Guest Service Team 1 apr. 2024
Dear Leah, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

10/10 Fantastiskt

Judith

Great roof top pool
Bodde här 1 natt i mars 2024
Svar från Guest Service Team 1 apr. 2024
Dear Judith, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

6/10 Okej

Leonila

Reste med familjen
Gillade: Personal och service
The pictures on the website did not match the actual South Beach hotel. Our room was out dated and the beds were very springy and uncomfortable. We stayed at South Beach not knowing the its affliated with Boulan hotel which is next door and where the pool...restaurant..check-in reception etc all took place there and where the pictures on the website are from .... The positive side was the staff was nice and the location other than that the photos on the website for South Beach hotel was very misleading....
Bodde här 4 nätter i mars 2024
Svar från Guest Service Team 1 apr. 2024
Dear Leonilla, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

2/10 Väldigt dåligt

Gustavo

Gillade inte: Renlighet och boendets skick och faciliteter
The property location is really good, however the property is really old, smelling old carpet and windows totally dirty. Frustrating!! There was a leek in my room that made all of our clothes wet and not even an offer to switch to another place. The hospitality and customer care was missed unfortunately.
Bodde här 6 nätter i mars 2024
Svar från Guest Service Team 31 mars 2024
Dear Drea,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

2/10 Väldigt dåligt

Dreà

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nail on the coffin was being charged additional $75 for checking out 30 min late. They do a bait and switch on building pictures. Staff was rude at front desk and lobby. Had to switch out of first room because the order of mildew. Hallways and elevator stink.
Bodde här 3 nätter i mars 2024
Svar från Guest Service Team 31 mars 2024
Dear Drea,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

2/10 Väldigt dåligt

Matthew

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Smelled like mold. Was dirty. There was a bogger on the pillow. Construction work was being done right at the window. Immediately checked out and left
Bodde här 2 nätter i mars 2024
Svar från Guest Service Team 22 mars 2024
Dear Mathew,It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience South Beach Hotel.

2/10 Väldigt dåligt

Nadine

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Guest Service Team 25 mars 2024
Dear Nadine, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

10/10 Fantastiskt

a

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff went out of their way to help. The location was perfect...we could walk to the most emblematic places. anything you could want. Back in Miami Beach we wouldn't stay anywhere else but here.
Svar från Guest Service Team 21 mars 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy at our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Fantastiskt

c

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
loved the decoration and everything about the property! Beautiful place to chill.
Svar från Guest Service Team 21 mars 2024
Dear Valuable Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 Fantastiskt

s

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was gorgeous, the beds comfy and the bathroom was clean! The staff was very friendly and helpful. We'll surely come back again!
Svar från Guest Service Team 21 mars 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Fantastiskt

e

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in was easy. This is a special hotel with amazing staff. Everyone was professional and helpful. The location and views can be beat!
Svar från Guest Service Team 21 mars 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

2/10 Väldigt dåligt

Mariana

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is not what I expected, because the property is in poor condition, it is very old, the room is very small and has a very bad smell, it does not have any ventilation, it has a large window but it is sealed and cannot be opened, the The beds are too uncomfortable because the mattress is in poor condition, and they also never specify that the hotel does not have its own pool and restaurant and the hotel on one side is the one that provides the service, it is uncomfortable because you have to enter the other hotel to get the service, to bad luck I had to see a giant rat in the restaurant, and the reception service is terrible because when a lady who is on the afternoon shift arrived, she acted super apathetic, it seemed like they had to force her there. I think that for what I paid I would have gotten better service and a better property, I will definitely not return, do not ruin your vacation by going to that hotel.
Bodde här 4 nätter i mars 2024
Svar från Guest Service Team 21 mars 2024
Dear Mariana,It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience South Beach Hotel.

8/10 Bra

Lynn

Bodde här 1 natt i mars 2024
Svar från Guest Service Team 9 apr. 2024
Dear Lynn, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team