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Recensioner av Hampton Inn by Hilton Middletown

2.5 out of 5
Hampton Inn by Hilton Middletown
20 Crystal Run Crossing, Middletown, NY

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 446 av 862 recensioner" "
8 - Bra i betyg. 276 av 862 recensioner" "
6 - Okej i betyg. 84 av 862 recensioner" "
4 - Dåligt i betyg. 32 av 862 recensioner" "
2 - Väldigt dåligt i betyg. 24 av 862 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Frances

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I was there for a training, it was very nice to study.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Meghan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fine stay.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Synovia, South Fallsburg

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024

6/10 Okej

daniel

Gillade: Renlighet
When I arrived at the hotel and employee was cursing upset because she was being “written up “. After, in the very next room, it sounded like the manager was canceling her and telling her to “”Shut up and don’t say a word! “. Also, the valance in the room was separated from the ceiling and looked very unsightly. I called the hotel to speak to the manager, who was not present at the time and was told that the manager would call me back. I never received a phone call. Other than that, everything else is OK.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Debra

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Ashvi Patel 22 apr. 2024
Thank you for your 5 star review I appreciate the feedback and hope to see you again soon!

10/10 Fantastiskt

André, Quebec

Reste med sin partner
Good breakfast. Good matelas.
Bodde här 1 natt i april 2024
Svar från Ashvi Patel 22 apr. 2024
Thank you for your 5 star review I appreciate the feedback and hope to see you again soon!

10/10 Fantastiskt

Phillip

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My third visit here always a wonderful experience
Bodde här 1 natt i april 2024
Svar från Ashvi Patel 15 apr. 2024
Thank you for coming back to the Hampton Inn Middletown! We appreciate your feedback and hope to see you again soon!

10/10 Fantastiskt

Monaliza

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love it because it was quite,clean and the room was spacious.
Bodde här 1 natt i april 2024
Svar från Ashvi Patel 15 apr. 2024
Thank you for your 5-star rating we appreciate your feedback and hope to see you again soon!

8/10 Bra

MARIELOUISE

Bodde här 1 natt i april 2024

6/10 Okej

Daniel

Bodde här 1 natt i april 2024
Svar från Ashvi Patel 5 apr. 2024
Thank you for your review, we hope you come back again, and we can give you a better experience!

6/10 Okej

Jenn

Gillade: Renlighet och personal och service
The breakfast was a mess. There was no oatmeal, no fruit and no eggs and about 4 soggy French toast sticks when I went down at 7am. Also there were no towels in the weight room and nothing to wash the machine down with after I finished. Staff was very friendly and helpful. Room was clean. Shower head didn’t have very much pressure but it worked.
Bodde här 1 natt i april 2024
Svar från Ashvi Patel 4 apr. 2024
Thank you for writing us a review I do apologize for the inconvenience at breakfast, but I do appreciate the kind words about the staff. We hope to see you again soon and give you a better experience!

10/10 Fantastiskt

Claude

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cet hôtel a rempli toutes nos attentes, propre, confortable et très bon petit-déjeuner
Bodde här 1 natt i mars 2024
Svar från Ashvi Patel 1 apr. 2024
Thank you for the wonderful review we hope to see you again soon!

2/10 Väldigt dåligt

William

Bodde här 1 natt i mars 2024
Svar från Ashvi Patel 22 apr. 2024
I apologize for the inconvenience and hope you can give us a better chance, but we hope to see you again soon.

2/10 Väldigt dåligt

Curtis

Gillade: Renlighet och boendets skick och faciliteter
we got locked out of one of our rooms and the check in process was slow and problematic
Bodde här 1 natt i mars 2024
Svar från Ashvi Patel 2 apr. 2024
Good afternoon, we appreciate the time in you making the review but the hotel is compensating you fully for your stay so we hope that you would consider taking this down or writing something else.

10/10 Fantastiskt

Phillip

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to restaurants
Bodde här 1 natt i mars 2024
Svar från Ashvi Patel 25 mars 2024
Thank you for giving us a 5 star review, we hope to see you soon and give you some more Hamptonality!

10/10 Fantastiskt

Allan D

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
An excellent cozy and quiet place
Bodde här 2 nätter i mars 2024
Svar från Ashvi Patel 25 mars 2024
Thank you for giving us a 5 star review, we hope to see you soon and give you some more Hamptonality!

10/10 Fantastiskt

Emanuel

Bodde här 1 natt i mars 2024
Svar från Ashvi Patel 15 apr. 2024
Thank you have your review we hope to see you again soon!

8/10 Bra

Patricia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were friendly and open to requests.
Bodde här 2 nätter i mars 2024
Svar från Ashvi Patel 25 mars 2024
Thank you for giving us a 4 star review, and complimenting our staff we hope to see you soon and give you some more Hamptonality!

10/10 Fantastiskt

Dana

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean, friendly staff
Bodde här 1 natt i mars 2024
Svar från Ashvi Patel 15 mars 2024
Thank you for your great response. We hope to see you again soon!

8/10 Bra

Virginia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This facility was switching over to digital on the day/evening of my arrival. It was causing problems at the desk creating room cards for those of us that had not uploaded the app, etc. It took a long time but the saving grace was how polite and apologetic the woman running the desk was thru it all. She even went upstairs with me and two other people who were checking in at the same time to make sure our room cards worked to open the door. Hampton Inn is lucky to have her.
Bodde här 1 natt i mars 2024
Svar från Ashvi Patel 13 mars 2024
Thank you for staying at the Hampton Inn and for your great feedback on our front desk agent Kaitlyn! We will let her know the kind words said about her! We do apologize for the inconvenience on the room keys we had tried our hardest to fix it on a timely manner with Hilton.

6/10 Okej

HAESUN

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
전반적인 청결함은 좋았으나 욕실이 좀 지저분했어요. 그외에 침구나 다른부분은 칭찬할만합니다
Bodde här 1 natt i mars 2024
Svar från Ashvi Patel 4 mars 2024
Good afternoon, thank you for your feedback. We hope that you would be able to come back, and we can give you a better experience maybe if you can give us a little more detail, we can fix the issue. Thank you!

4/10 Dåligt

paul

Reste i grupp
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The tv didn't work right screen was very dark, no kleenex, no bath soap , the remote should be replaced. A very disappointing Hilton
Bodde här 1 natt i februari 2024
Svar från Ashvi Patel 26 feb. 2024
Good morning, would you be able to tell me your room number? I do apologize for all the inconveniences that have happened during your stay and hope we can welcome you again.

10/10 Fantastiskt

lucie, Quebec

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Ashvi Patel 26 feb. 2024
Thank you for the 5 star review we hope to see you again!

10/10 Fantastiskt

Wanda I

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I would have liked a mattress topper. Mattress was a little hard.
Bodde här 1 natt i februari 2024
Svar från Ashvi Patel 12 feb. 2024
Thank you for your 5-star review. We appreciate it and hope to see you again soon, for the mattress we do apologize and can have that set up for you next time!

8/10 Bra

Denise

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to restaurants & Galleria Mall. Breakfast was ok. The store was low on items. Wasn't thrilled about the room, found strands of hair on the bed, but stayed 1 night, didn't make a fuss about it.
Bodde här 1 natt i februari 2024
Svar från Ashvi Patel 12 feb. 2024
Thank you for your 4-star review. We appreciate it and hope to see you again soon, for the mattress we do apologize for the inconvenience, we would have been happy to rectify the issue if we knew prior.

8/10 Bra

George A

Bodde här 1 natt i januari 2024
Svar från Ashvi Patel 25 mars 2024
Thank you for giving us a 4 star review, we hope to see you soon and give you some more Hamptonality!

10/10 Fantastiskt

Chunsong

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good location. Close to everything.
Bodde här 1 natt i januari 2024
Svar från Ashvi Patel 7 feb. 2024
Thank you for your wonderful review, we hope to see you again and give some of that Hamptonality Hospitality again!

10/10 Fantastiskt

Roger

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Ashvi Patel 7 feb. 2024
Thank you for your wonderful review, we hope to see you again and give some of that Hamptonality Hospitality again!

8/10 Bra

Christopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Ashvi Patel 19 jan. 2024
Thank you for your 4 star rating and for staying with us we hope to see you soon again! Thank you!

10/10 Fantastiskt

James Richard

Affärsresenär, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Staff was helpful when our flights were delayed and cancelled. Only problem we had was we did not get room service during the four days even after requesting it.
Bodde här 4 nätter i januari 2024

10/10 Fantastiskt

Karyn

Reste med sin partner
Gillade: Boendets skick och faciliteter
Clean convenient
Bodde här 1 natt i januari 2024
Svar från Veronica Primus 17 jan. 2024
Thank you for your feedback. We truly appreciate you taking the time to leave us a review. We hope that you will come back again.

10/10 Fantastiskt

Lucia

Bodde här 1 natt i januari 2024
Svar från Veronica P 11 jan. 2024
Thank you for your rating on our hotels and staff.

10/10 Fantastiskt

Christine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Veronica P 11 jan. 2024
Thank you for sharing a rating on our hotel and staff.

2/10 Väldigt dåligt

Mark

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The card reader was broken during check in so the manager had to take down our card number by hand. The toilet in the room was clogged when we checked in and maintenance was not available until the next day. They changed out room to another one because of the toilet, and there were spider webs in the window of the new room, a candy wrapper on the floor, a used bar of soap in the bathroom, no shampoo in the shower, a stain on the mattress, and an empty tissue box in the bathroom. Probably the dirtiest rooms we've ever stayed in with Hampton Inn. Expedia should refund the price of the room as we used our points for the stay.
Bodde här 1 natt i januari 2024
Svar från Veronica P 11 jan. 2024
I am sorry that you did not receive the quality of service that you deserve. Please know that we will address your concerns. Thank you for bringing this to our attention.

10/10 Fantastiskt

Jalshree

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Veronica P 11 jan. 2024
Thank you for your rating on our hotel. We appreciate you choosing to stay at our property.

8/10 Bra

sylvia, Brooklyn

Reste med familjen, Reste med husdjur
Similar to other properties in their portfolio. Good value for families. Please keep the complimentary breakfast. It helps.
Bodde här 1 natt i december 2023
Svar från Veronica P 11 jan. 2024
Thank you for your suggestions. We appreciate you choosing to stay at our property.

8/10 Bra

Shyann

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean and comfy
Room was spacious and clean, especially for a pet friendly hotel. Nice spot outside for dogs. Breakfast was good and beds were comfy.
Bodde här 5 nätter i december 2023
Svar från Veronica P 11 jan. 2024
Thank you for sharing your experience at our hotel. We certainly look forward to your return visit.

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We really didn't have much interaction with anyone other then the girl at the front desk which very pleasant. Everything was the way it should be so we had no need to ask for anything.
Bodde här 1 natt i december 2023
Svar från Veronica Primus 27 dec. 2023
Thank you for taking the time to share your experience at our property. We appreciate your business and look forward to future business.

10/10 Fantastiskt

Jacques

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Veronica Primus 27 dec. 2023
Thank you for rating our property and staff. Have a wonderful holiday season.

2/10 Väldigt dåligt

CLARK

Bodde här 1 natt i december 2023
Svar från Veronica P 11 jan. 2024
I am sorry that you feel that way about our hotel. We hope that you will give us another opportunity to serve you in the future.

10/10 Fantastiskt

Michael

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great rooms and gym facilities.
Bodde här 1 natt i november 2023
Svar från Veronica Primus 27 dec. 2023
Thank you for your feedback. we appreciate you choosing to stay at our hotel. Have a wonderful holiday season.

4/10 Dåligt

Nicole

Bodde här 1 natt i november 2023
Svar från Veronica Primus 27 dec. 2023
Thank you for your feedback. Have a happy holiday season.

8/10 Bra

Erika, White Plains

Bodde här 1 natt i november 2023
Svar från Ashvi Patel 22 nov. 2023
Thank you for giving us a rating and for choosing Hampton Inn we hope to see you again soon!

10/10 Fantastiskt

Marcus

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Ashvi Patel 22 nov. 2023
Thank you for giving us 5 stars and choosing Hampton Inn we hope to see you again in the near future!

4/10 Dåligt

Henry

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Ashvi Patel 22 nov. 2023
We are sorry to hear about your experience and would like to hear more about it. Please let us know how we can ensure you with a better stay next time. Thank you for choosing Hampton Inn!

10/10 Fantastiskt

Leslie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Location
Svar från Ashvi Patel 22 nov. 2023
Thank you for giving us a 5 rating and staying with us at Hampton Inn we hope to see you again in the near future.

10/10 Fantastiskt

Darvin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room is spacious, free breakfast choices are great
Bodde här 2 nätter i oktober 2023
Svar från Ashvi Patel 22 nov. 2023
Thank you for staying with us at Hampton Inn and we hope to see you again soon!

6/10 Okej

Ansley

Reste med familjen
Gillade: Personal och service
Staff was excellent. Hotel room’s carpet and interior seriously needs updating and to be thoroughly cleaned.
Bodde här 1 natt i oktober 2023
Svar från Ashvi Patel 24 okt. 2023
Thank you, we love our hard working staff and we apologize for the cleanliness issue, we hope to see you again soon and give you a better experience!

10/10 Fantastiskt

Linda

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easily accessible from route 84.Has 4 chain restaurants that are easy to walk to and only 2-3 miles to downtown local restaurants.
Bodde här 1 natt i oktober 2023
Svar från Ashvi Patel 24 okt. 2023
Thank you, we hope to see you again soon!