Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 655 av 810 recensioner" "
10 - Fantastiskt
655
8 - Bra i betyg. 98 av 810 recensioner" "
8 - Bra
98
6 - Okej i betyg. 35 av 810 recensioner" "
6 - Okej
35
4 - Dåligt i betyg. 9 av 810 recensioner" "
4 - Dåligt
9
2 - Väldigt dåligt i betyg. 13 av 810 recensioner" "
2 - Väldigt dåligt
13
9,8/10
Renlighet
9,4/10
Personal och service
9,4/10
Bekvämligheter
9,6/10
Boendets skick och faciliteter
8,8/10
Hållbarhet
Recensioner
10/10 Fantastiskt
Verifierad resenär
21 dec. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 1 natt i december 2023
Svar från Gianrico Esposito - General Manager 26 dec. 2023
Dear Guest,Thank you so much for the perfect review you left for us. We are thrilled to see that you had a wonderful experience at our establishment. Thank you again for choosing us and we look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager
8/10 Bra
christoffer
Affärsresenär
17 nov. 2023
Gillade: Renlighet, personal och service och rummets bekvämlighet
Frequent traveler
Not the best service in the bar and the interior is quite worn, especially leather details on walls/headrest.
Breakfast is great!
christoffer
Bodde här 1 natt i november 2023
Svar från Gianrico Esposito - General Manager 5 dec. 2023
Dear christoffer,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. We strive for perfection, and we will use your comments about bar and rooms to further improvements. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations on your next visit in Milan.Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
abir
Reste med familjen
12 apr. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
10/10
Fantastic hotel! Impacable service and rooms. P
abir
Bodde här 1 natt i april 2023
Svar från Gianrico Esposito 18 apr. 2023
Dear abir,Thank you very much for this wonderful review.We are delighted and proud to read that you had a most enjoyable stay and think so highly of our hotel. We hope to have the opportunity to welcoming you back in the near future. Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
christoffer
Affärsresenär
19 nov. 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
christoffer
Bodde här 1 natt i november 2022
Svar från Gianrico Esposito 21 nov. 2022
Dear Mr. Christoffer,Thank you very much for this great review.We are thrilled to know that you have thoroughly enjoyed your stay with us and we hope to have the opportunity to welcoming you back soon.Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
Verifierad resenär
20 okt. 2021
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Lyxigt och fräscht
Fantastisk service utanför hotellet av portier, frukostrestaurang samt i terassrestaurang. Ok service i receptionen och terassbar. Mycket god frukost. Välstädat och bra planerat rum med mjuka och sköna sängar.
Snygg men avskalad modernistisk inredning i hela hotellet.
Bra läge om du vill vara nära centralen, ca 3 kilometer till La Scala och domen.
Verifierad resenär
Bodde här 1 natt i oktober 2021
Svar från Marco Olivieri 25 okt. 2021
Dear Guest,
Thank you for taking time to share with us your feedback.
We are happy to read that you have enjoyed your recent stay with us, it has been a pleasure to have you as our guest.
We hope to have the opportunity to welcoming you back in the near future.
Kind regards,
Marco Olivieri
General Manager
10/10 Fantastiskt
Robert
4 sep. 2021
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Robert
Bodde här 1 natt i september 2021
Svar från Marco Olivieri 8 sep. 2021
Dear Mr. Robert,
We are delighted that you had an all round enjoyable experience and we appreciate the wonderful rating that you dedicated to our hotel.
Thank you for having stayed with us and we hope to have the opportunity to welcoming you back in the near future.
Kind regards,
Marco Olivieri
General Manager
8/10 Bra
Albin
10 jan. 2020
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Albin
Bodde här 1 natt i januari 2020
Svar från Marco Olivieri 4 feb. 2020
Dear Albin,
Thank you very much for taking time to provide your feedback.
We hope to welcome you back soon.
Kind regards,
Marco Olivieri
General Manager
10/10 Fantastiskt
Verifierad resenär
3 sep. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Absolutly stunning!
Verifierad resenär
Bodde här 1 natt i september 2019
Svar från Marco Olivieri 1 okt. 2019
Dear Guest,
Thank you for sharing with us your feedback.
We are delighted to read your amazing comment accompanied by the maximum rating in all categories.
Learning about guests’ total satisfaction give us a huge amount of happiness!
We hope that you will join us again next time you visit Milan.
Best regards,
Marco Olivieri
General Manager
10/10 Fantastiskt
JonBG
11 aug. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
JonBG
Bodde här 5 nätter i augusti 2019
Svar från Marco Olivieri 13 aug. 2019
Dear JonBG,
Thank you for taking time to provide us your feedback with the maximum rating.
It is always a pleasure to see our guests’ appreciation.
We hope that you will come back to our hotel soon!
Kind regards,
Marco Olivieri
General Manager
10/10 Fantastiskt
Verifierad resenär
29 mars 2019
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 1 natt i mars 2019
Svar från Marco Olivieri 10 apr. 2019
Dear Guest,
Thank you for the wonderful rating that you dedicated to our hotel.
We hope to welcome you back soon!
Kind regards,
Marco Olivieri
General Manager
10/10 Fantastiskt
Henrik
23 sep. 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lyxhotell i Milano
Väldigt hög klass på det mesta. Limosinservice ner till city ingår om man inte orkar promenera ca 3 km. Spat var det enda som inte höll samma klass som övriga hotellet.
Henrik
Bodde här 1 natt i september 2018
Svar från Marco Olivieri 8 okt. 2018
Dear Mr. Henrik,
Thank you for taking time to share your review.
Although we are happy that you enjoyed your recent visit, we are sorry that your experience at the Shiseido Spa did not live up to your expectations.
We appreciate you open feedback and truly hope that you will choose to stay at our Hotel next time you visit Milan.
Kind regards,
Marco Olivieri
General Manager
10/10 Fantastiskt
Verifierad resenär
29 apr. 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Svar från The Westin Palace Milan 3 maj 2017
Dear Guest,
Thank you very much for having chosen the Excelsior Hotel Gallia for your recent stay in Milan.
We highly appreciate the 5* ranking that you dedicated to our property confirming that you had an enjoyable stay.
We hope to see you again on another occasion.
Kind regards,
Marco Olivieri
General Manager
10/10 Fantastiskt
Verifierad resenär
7 nov. 2016
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
8/10 Bra
Verifierad resenär
2 okt. 2016
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
8/10 Bra
Verifierad resenär
8 sep. 2016
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
10/10 Fantastiskt
Kourosh
23 juli 2016
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kourosh
10/10 Fantastiskt
Robert, Brämhult
22 juni 2016
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Jättebra hotell beläget precis vid Centralstationen. Supertrevlig personal och fint rum. Bra spa, lite litet.
Robert
10/10 Fantastiskt
Karl, Växjö
3 maj 2016
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Karl och Helen på semester
Allt var toppen, men bäst var shesidos spa
Karl
10/10 Fantastiskt
Robert
17 feb. 2016
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Robert
10/10 Fantastiskt
Vera, Stockholm
25 dec. 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Warmth, joy and perfection in details
We were treated like royalties the whole time! Everything, from the concierge to the restaurant and the Spa, was fenomenal! The extra service with the Maserati-rides was what made the whole stay as close to perfection it can get.
Vera
10/10 Fantastiskt
Verifierad resenär
15 juni 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent hotel - good service
Excellent hotel - good service
Verifierad resenär
10/10 Fantastiskt
Robert, Stockholm
6 jan. 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect hotel
Great hotel, great service and complimentary upgrade. Overall nothing to complain about and the recent renovation of the hotel was really positive, will return
Robert
10/10 Fantastiskt
Roya
3 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Roya
Bodde här 2 nätter i april 2024
10/10 Fantastiskt
Sohei
2 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Sohei
Bodde här 2 nätter i april 2024
10/10 Fantastiskt
Elaine
Affärsresenär
1 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was such a lovely property-my room had views of the gorgeous central station and parks surrounding. Staff and service were so very nice and helpful-dining at The Terrace was fabulous and again—-that view was magnificent.
Was a female traveling alone and felt so safe and comfortable. Thanks for a memorable trip!
Elaine
Bodde här 3 nätter i april 2024
Svar från General Manager 1 maj 2024
Dear Elaine, Thank you so much for the perfect review you left for us. We are thrilled to know that you had a wonderful experience at Excelsior Hotel Gallia. Your satisfaction is very important for us, and we are very happy to have reached your expectation. We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager
10/10 Fantastiskt
Mark
Reste med familjen
14 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not cheap but worth every penny, get a balcony view of the train station.
Mark
Bodde här 8 nätter i april 2024
Svar från General Manager 15 apr. 2024
Dear Mark, Thank you very much for such kind review. We are delighted to read that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager
10/10 Fantastiskt
Shahnaz
Reste med familjen
4 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent experience at the hotel, with every staff member being welcoming and lovely. The facilities including the 24 hour gym and spa are amazing, as are the rooms
Shahnaz
Bodde här 4 nätter i mars 2024
Svar från Gianrico Esposito - General Manager 4 apr. 2024
Dear Shahnaz,Thank you so much for your kind words and the perfect review you left for us. It is a great pleasure to hear that you had a wonderful experience, especially with our staff and with our Shiseido Spa. We are grateful for your positive feedback and thank you again for having choose our hotel. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
galit
28 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
galit
Bodde här 1 natt i mars 2024
Svar från General Manager 3 apr. 2024
Dear galit, Thank you very much for such kind review. We are delighted to know that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager
10/10 Fantastiskt
kenta
16 feb. 2024
kenta
Bodde här 3 nätter i februari 2024
Svar från General Manager 26 mars 2024
Dear Kenta, Thank you very much for such kind review. We are delighted to know that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager
10/10 Fantastiskt
Raphael
4 feb. 2024
Gillade: Renlighet, personal och service och rummets bekvämlighet
Super, bitte aber etwas sorgfältiger unterhalten
Nachwievor super, in den Unterhalt sollte jedoch etwas mehr Geld fliessen um dabi zu bleiben. Sehr schönes Gebäude, perfekt Zentral (vorallem mit Zug).
Raphael
Bodde här 2 nätter i februari 2024
Svar från Gianrico Esposito - General Manager 5 feb. 2024
Dear Raphael,Thank you so much for your kind words and the perfect review you left for us. We are doing some renovations all over the hotel and we hope you will enjoy them on your next visit. Thank you again to choosing our hotel and hope to see you soon again.Kind regards,Gianrico EspositoGeneral Manager
8/10 Bra
DANIELA
1 feb. 2024
DANIELA
Bodde här 1 natt i januari 2024
Svar från Gianrico Esposito - General Manager 5 feb. 2024
Dear Daniela,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. Thank you for choosing our hotel, and we hope to see you as soon as possible to exceed your expectations on your next visit in Milan.Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
Suzanne
Reste med familjen
22 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Suzanne
Bodde här 4 nätter i januari 2024
Svar från Gianrico Esposito - General Manager 2 feb. 2024
Dear Suzanne,Thank you very much for the excellent score you gave us with your review. We are very proud to see that you had a wonderful experience in our property. We are grateful for your positive feedback, and we look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager
2/10 Väldigt dåligt
min seok
Affärsresenär
15 jan. 2024
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
min seok
Bodde här 2 nätter i januari 2024
Svar från General Manager 15 jan. 2024
Dear Min Seok, We would like to thank you for choosing our property, Hotel Gallia, a luxury Collection as a destination for your recent stay in our vibrant city. Thank you for sharing your feedback and we are very sorry to learn that your experience was not really satisfactory, and we are at your complete disposal in case you want to share or discuss further the matter. Although your expectations have been disregarded, we hope that you will offer us another chance to positively surprise you. Hoping to see you soon.Best Regards, Gianrico EspositoGeneral Manager
10/10 Fantastiskt
chip
Reste med familjen
15 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel is very high-end and beautiful. Staff was professional, kind, and accommodajng.
chip
Bodde här 2 nätter i januari 2024
Svar från General Manager 15 jan. 2024
Dear Chip, Thank you so much for your kind words and the review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager
8/10 Bra
Zeina
Reste med familjen
10 jan. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Zeina
Bodde här 9 nätter i december 2023
Svar från Gianrico Esposito - General Manager 15 jan. 2024
Dear Zeina,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. We would like to reach the perfection, and if you wish, please send us an email letting us know what we can improve in order to deliver an amazing experience to all our Guest. Thank you for choosing our establishment, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager
6/10 Okej
Ray
10 jan. 2024
Ray
Bodde här 1 natt i januari 2024
Svar från Gianrico Esposito - General Manager 15 jan. 2024
Dear Ray,Thank you for choosing our property for your last visit in Milan and we greatly appreciate the feedback you shared in your review. As we haven't full satisfied your expectation, if you have time, please reach us by email letting us know what we can improve in order to deliver an amazing experience to all our Guest. Thank you for choosing our establishment, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
Jose Efraín
31 dec. 2023
Jose Efraín
Bodde här 4 nätter i december 2023
Svar från Gianrico Esposito - General Manager 15 jan. 2024
Dear Jose Efraìn,Thank you so much for the kind review you left for us. We are very happy to see that this stay perfect matched your expectations. We look forward to welcoming you back in the future for another exceptional stay. Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
Nichole
31 dec. 2023
Nichole
Bodde här 1 natt i december 2023
Svar från Gianrico Esposito - General Manager 15 jan. 2024
Dear Nichole,thank you very much for the score given to us with this review. We are so proud to hear that you enjoyed your last stay in our property, and we look forward to welcoming you back in the future for another exceptional stay. Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
Simon
Reste med familj och småbarn
30 dec. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staf
Simon
Bodde här 1 natt i december 2023
Svar från Gianrico Esposito - General Manager 11 jan. 2024
Dear Simon,Thank you so much for your kind your kind review.We are proud to hear that you had a wonderful experience at Excelsior Hotel Gallia. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
john
28 dec. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
john
Bodde här 2 nätter i december 2023
Svar från Gianrico Esposito - General Manager 11 jan. 2024
Dear john,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations once again on your next visit.Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
Sarah Al
Reste med familjen
15 dec. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location
Sarah Al
Bodde här 1 natt i december 2023
Svar från Gianrico Esposito - General Manager 11 jan. 2024
Dear Sarah Al,We greatly appreciate the feedback you shared in your review. It is amazing to hear that you had a positive experience during your last stay in our hotel. We hope to have the opportunity to exceed your expectations once again on your next visit.Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
michael
6 dec. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
michael
Bodde här 4 nätter i december 2023
Svar från Gianrico Esposito - General Manager 9 dec. 2023
Dear michael,Thank you so much, we are grateful for your positive feedback you left for us. We are very happy to hear that you had a wonderful experience at our establishment, and we look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
Ricardo
4 dec. 2023
Ricardo
Bodde här 1 natt i november 2023
Svar från Gianrico Esposito - General Manager 9 dec. 2023
Dear Ricardo,Thank you so much for the perfect review you left for us. We are very happy to hear that you had a wonderful stay with us. We are grateful for your positive feedback; this is very important for us, and we look forward to welcoming you back for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
YINTING
26 nov. 2023
YINTING
Bodde här 1 natt i november 2023
Svar från Gianrico Esposito - General Manager 11 jan. 2024
Dear YINTING,Thank you for the amazing review you left for us. Guest's satisfaction is our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
kristen
17 nov. 2023
kristen
Bodde här 2 nätter i november 2023
Svar från Gianrico Esposito - General Manager 11 jan. 2024
Dear kristen,Thank you so much for the kind review you left for us. We are very happy that you had a wonderful experience in our hotel. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico Esposito General Manager
10/10 Fantastiskt
Gabriele
17 nov. 2023
Gabriele
Bodde här 1 natt i november 2023
Svar från Gianrico Esposito - General Manager 11 jan. 2024
Dear Gabriele,Thank you so much for the perfect review you left for us. We are very happy that you had a wonderful experience with us. Your satisfaction is has been our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico Esposito General Manager
10/10 Fantastiskt
Osvaldo
Reste med sin partner
8 nov. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great job
Osvaldo
Bodde här 1 natt i november 2023
Svar från General Manager 13 nov. 2023
Dear Osvaldo, Thank you so much for your kind words and the review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager
6/10 Okej
michel
5 nov. 2023
Gillade: Renlighet, personal och service och rummets bekvämlighet
michel
Bodde här 1 natt i november 2023
Svar från General Manager 13 nov. 2023
Dear Michel,Thank you for sharing your feedback with us.Your experience is important to us, and we will take it into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back and provide a better experience in the future.Kind regards,Gianrico EspositoGeneral Manager
10/10 Fantastiskt
Benjamin, Newark
26 okt. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Facility is great and staff are most well trained. Breakfast service staff may need more training.
Benjamin
Bodde här 1 natt i oktober 2023
Svar från Gianrico Esposito - General Manager 28 okt. 2023
Dear Benjamin,Thank you so much for the perfect review you left for us. We are so proud to see a such positive feedback and to know you experienced an amazing stay with us. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager
2/10 Väldigt dåligt
Arlen
25 okt. 2023
Arlen
Bodde här 1 natt i oktober 2023
Svar från Gianrico Esposito - General Manager 28 okt. 2023
Dear Arlen,We greatly appreciate the feedback you shared in your review. We strive for perfection, and we will use your feedback to further improve our services and make necessary adjustments. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager