Dear Guest,thank you for taking the time to review your recent stay at the eco Hotel Milano. We are happy you appreciated our staff. Every day our staff is committed to best meet the expectations of our guests.We are sorry for the complaint about the bed, we care about our guests' rest.The mattresses were changed on 05/09/2023. They have pocket springs and a memory foam top.After so many years as hoteliers and after interviewing several customers, we have identified a company “Made in Brianza” that produces mattresses by hand Made in Italy. Mattresses are certified and are made with high quality materials. The "MADE IN BRIANZA" brand respects our eco-friendly philosophy because it ensures the provenance at 0 km reducing the environmental impact. If you had reported your problem to us we would have intervened by inserting a double topper in order to make it softer and more enveloping or we could have changed the room by assigning you one with a softer mattress that we previously used, but which had not received approval from all the customers.We would like our customers to feel free to report any inconvenience in order to intervene promptly and make the best stay.We have different types of rooms with different rates, even more spacious. Next time, feel free to ask for advice on which room to choose. Surely our staff will find an accommodation suitable for your needs.Come back to visit us again. Warm Regards

Dear Guest,thank you so much for your 10 out of 10 feedback. We are delighted that you enjoyed your stay.We would like to know which aspect of our service you liked the most, in order to know and exceed the expectations of our guests and improve our service more and more.Please feel free to express advice and opinions. It is important to us.We hope you will visit us soon. Warmest regards

Dear Guest, thank you for taking the time to review your recent stay at the eco Hotel Milano. We are delighted you appreciated the good value for money that distinguishes us. We are so glad to know that you liked our organic breakfast. We offer our guests a rich organic breakfast buffet and over 90% of our products come from organic and biodynamic farming. As to the air conditioning, we apologize for what happened. There was a problem during the weekend but now everything is solved. We would like to point out that now, being autumn, the weather has changed and the temperature is perfect without the use of air conditioning. Next time ask for help at reception. We leave a notice on the desk of the room asking the guest to promptly notify us if the room is not perfect or there is something unwelcome. Our reception is open h24 and by dialing 9 from the room telephone you can communicate your requests. We will always be happy to intervene to make your stay pleasant and satisfying. We look forward to welcoming you back for many more stays to come. Warm regards, The EcoStaff

Dear Guest, we are so happy to hear that you enjoyed your stay at our eco-certified hotel. It is motivating to know that he found our staff professional and our super organic breakfast good. As for the temperature in the room we remind you that you can set it independently, for any difficulty the reception open 24h is happy to help you. Warmest regards,

Gentilissima Anna, Siamo davvero rammaricati di sapere che non sia stato soddisfatta del tutto dal soggiorno presso il nostro eco hotel. Ci teniamo molto a conoscere le sue motivazioni in modo da capire cosa non le sia piaciuto e quale aspetto migliorare del nostro servizio. Per noi è importante che gli ospiti si sentano liberi di esprimere le proprie opinioni anche negative. A presto da tutti noi

Dear Guest, Thank you for taking the time to post a 4 out of 5 review. We love bending over backwards to create an environmentally friendly and cosy atmosphere to share with our guests. On your next stay with us please consider to book our Feng Shui Suite, it is such a lovely, spacious and cozy room for a perfect GreenExperience. We hope to welcoming you back in the near future. Have a great day! EcoStaff La Residenza

Dear Guest, greetings from Milan. We are delighted you liked your overall La Residenza Experience. Regarding the tax, yes there is a Tourist Tax not included in the room rate: € 4.00 Tourist Tax per person per night. The tax is in force from September 1st, 2012 and applies to each visitor with fixed rates. The tourist tax, introduced by the City Council with Resolution n. 19 of June 11th, 2012, applies to all non-city residents staying at hotels and at all other accommodation facilities within Milan. It's disappointing to hear that we did not have the chance to learn that you would have preferred a larger room category or a suite. Our booking dep. is dedicated to ensuring that each of our guests are satisfied with their room or suite allocation. On next stay with us please make your preference known for a larger accomodation upon your booking, in order for our Staff to recommend the best category for your needs. We look forward to the next occasion when we can welcome you at The Eco hotel La Residenza and Organic Restaurant BioRiso.

Dear Guest,Thank you for taking the time to review your recent stay at our hotel. We are pleased that you enjoyed our organic breakfast and we are very sorry that the experience at our restaurant wasn't to your liking. Surely if you had tasted one of the risottos, which are our strong dish, we wouldn't have disappointed you. Maybe you're referring to food that wasn't seasoned, for example vegetables or caprese salad. We always prefer to give all the condiments directly to the table so that everyone can season as they prefer. In any case we are always available to satisfy the requests of our customers.We hope you will visit us soon. Warm Regards

Dear Guest,Thank you so much for your feedback. We are sorry for your score.Please feel free to express advice and opinions. It is important to us.We hope you will visit us soon. Warmest regards

Gentilissimo Marco,la ringraziamo per aver dedicato del tempo per valutare il suo soggiorno presso l’eco Hotel Milano e siamo entusiasti di aver soddisfatto le sue aspettative.Speriamo di averla presto nuovamente nostro ospite

Dear Guest,thank you for taking the time to review your recent stay at the eco Hotel Milano.Thank you so much for your wonderful review. Your comment has been proudly shared with all the team and we are delighted that you enjoyed your stay. We try so hard to meet and exceed our guests expectations.We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,Thank you so much for your positive feedback. We would like to know which aspect of our service you liked the most, in order to know and exceed the expectations of our guests and improve our service more and more.Please feel free to express advice and opinions. It is important to us.We hope you will visit us soon. Warmest regards

Dear Guest, Thank you for taking the time to review your recent stay at Eco Hotel Milano.We would need more information about your dissatisfaction. It is important to us that our guest feel free to express advice and opinions in order to improve our service.We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Gentilissimo Pietro,la ringraziamo per aver dedicato del tempo per valutare il suo soggiorno presso l’eco Hotel Milano e siamo entusiasti di aver soddisfatto le sue aspettative. Per massima trasparenza, oltre che sul nostro sito, anche in tutte le agenzie on line, Expedia compresa, vengono descritte le camere, dimensioni in mq e quali servizi includono. Ci sono tipologie con e senza bidet e doccino. A breve comunque lo inseriremo in tutte le camere. Se ce lo avesse segnalato avremmo provveduto a cambiarle la camera. La prossima volta chieda pure consiglio su quale camera scegliere o ci faccia presente questa richiesta nelle note della prenotazione. Sicuramente il nostro Staff troverà una sistemazione adatta alle sue esigenze.La ringraziamo per questa valutazione complessiva positiva sul soggiorno e faremo di tutto perché il suo prossimo sia migliore di quello appena trascorso.Speriamo di averla presto nuovamente nostro ospite

Gentilissima Ilaria,la ringraziamo per aver dedicato del tempo per valutare il suo soggiorno presso l’eco Hotel Milano e siamo entusiasti di aver soddisfatto le sue aspettative.Speriamo di averla presto nuovamente nostra ospite

Dear Guest,Thank you for taking the time to review your recent stay at our hotel. We are delighted you liked your overall Eco Hotel Milano Experience. We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,Thank you so much for your positive feedback. We would like to know which aspect of our service you liked the most, in order to know and exceed the expectations of our guests and improve our service more and more.Please feel free to express advice and opinions. It is important to us.We hope you will visit us soon. Warmest regards

Dear Guest,Thank you for taking the time to review your recent stay at our hotel. We are delighted you liked your overall Eco Hotel Milano Experience. Thank you so much for your wonderful words. Your comment has been proudly shared with all the team and we are delighted that you enjoyed your stay. All the staff greets you. We try so hard to meet and exceed our guests expectations. We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,Thank you for taking the time to review your recent stay at our hotel. We are delighted you liked your overall Eco Hotel Milano Experience. Thank you so much for your wonderful words. Your comment has been proudly shared with all the team and we are delighted that you enjoyed your stay. All the staff greets you. We try so hard to meet and exceed our guests expectations. We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Gentilissima Ada,grazie per questa positivissima recensione. La ringraziamo per aver dedicato del tempo per valutare il suo soggiorno presso l’eco Hotel Milano e siamo felici di ricevere il massimo del voto, della fiducia e preferenza. La nostra più grande soddisfazione è ricevere commenti come il suo. Lavoriamo ogni giorno con dedizione e passione per soddisfare e superare le aspettative dei nostri ospiti. Ci auguriamo di rivederla presto.

Dear Guest,thank you for taking the time to review your recent stay at the eco Hotel Milano.Thank you so much for your wonderful review. Your comment has been proudly shared with all the team and we are delighted that you enjoyed your stay. We try so hard to meet and exceed our guests expectations.We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,thank you so much for your 10 out of 10 feedback and for taking the time to review your recent stay at our Eco Hotel Milano.Thank you so much for your lovely words and your kind compliments. We constantly strive to meet the expectations of our guests.We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Gentilissima Angela, siamo davvero rammaricati di sapere che non sia stata soddisfatta dal soggiorno presso il nostro eco hotel.Ci dispiace che non le sia piaciuta la camera e che non ci abbia chiesto subito di cambiarla perché avremmo valutato delle alternative. Abbiamo camere multiple in stile classico ed altre in stile più moderno, alcune senza bidet ed altre con bidet.Teniamo molto alla soddisfazione dei nostri ospiti e, proprio per questo motivo, collegandosi al nostro wi fi inviamo sempre una richiesta di quick review sul soggiorno e lasciamo anche un avviso sulla scrivania della camera che chiede all’ospite di avvisarci tempestivamente nel caso la camera non fosse perfetta o ci fosse qualcosa di non gradito. La nostra reception è aperta H24 e digitando il numero 9 dal telefono della camera può comunicarci le sue richieste. Saremo sempre lieti di intervenire per rendere piacevole e soddisfacente il suo soggiorno.Ci scusiamo per il problema dell’infisso in bagno che ha creato condensa, ci rendiamo conto che aprire anche poco la finestra per arieggiare può essere un disagio in questa stagione. Il suo soggiorno a inizio anno ha coinciso con la chiusura di alcune attività, per questo volevamo assicurarci consultando il web l’apertura dei parrucchieri di zona. Purtroppo non tutti i negozi aggiornano le loro schede su google, immaginiamo che sia per quello che non abbia trovato corrispondenza con quanto comunicato.Per gli orari dei treni da Milano a Bergamo abbiamo consultato Trenitalia o Trenord su Google.Per quanto riguarda la colazione, la ringraziamo per i complimenti e per aver segnalato l’alta qualità e la varietà dei nostri prodotti biologici .La colazione termina alle ore 9.30 durante la settimana mentre nel week end termina alle ore 10.00. Durante l’orario della colazione si può prendere tutto quello che si vuole senza limiti, ma non pensiamo sia sicuro e nemmeno fiscalmente corretto portare fuori dei panini preparati da soli privi di confezione e senza scontrino, per questo ci sono degli avvisi sui tavoli con indicazione del costo per ogni prodotto richiesto da asporto. Se il tipo di colazione che lei desidera è solamente un cappuccino ed una brioche le consigliamo di prenotare il solo pernottamento e non pernottamento e colazione, perché avvisando la reception, può scendere in sala colazione e pagare solo per un cappuccino /brioche con tariffe da bar. Avrebbe poi potuto richiedere il nostro pocket lunch con due panini, 1 acqua, 1 succo tutto ben confezionato a euro 10.00.Ci auguriamo vorrà darci una seconda possibilità e che quanto ci ha segnalato non abbia compromesso un suo prossimo soggiorno in cui cercheremo di farle apprezzare maggiormente il nostro servizio al cliente.

Gentilissima Ospite,la ringraziamo per aver dedicato del tempo per valutare il suo soggiorno presso l’eco Hotel Milano. Ci gratifica molto che abbia apprezzato la nostra ricca colazione biologica, con ingredienti provenienti da agricoltura biologica e biodinamica, adatta per soddisfare tutte le esigenze alimentari. Venga nuovamente a trovarci! A presto da tutti noi

Gentilissima Giuliala ringraziamo per aver dedicato del tempo per valutare il suo soggiorno presso l’eco Hotel Milano e per aver apprezzato la nostra posizione, vicinissima al centro di Milano e a pochi metri a piedi dalla metro di Affori centro. Venga nuovamente a trovarci! A presto da tutti noi

Gentilissimo Fabio,la ringraziamo per aver dedicato del tempo per valutare il suo soggiorno presso l’eco Hotel Milano e siamo entusiasti di aver soddisfatto le sue aspettative.Speriamo di averla presto nuovamente nostro ospite.

Gentilissimo Davide,la ringraziamo per il tempo che ci ha dedicato e per il suo giudizio complessivo molto positivo.Se le fa piacere, potrebbe indicarci l’aspetto del nostro servizio che le è piaciuto di più? Per noi è importante soddisfare e a superare le aspettative dei nostri ospiti. Ci auguriamo di vederla presto.

Gentilissimo Angelo,grazie per aver dedicato un po’ del suo tempo per valutare il soggiorno presso l’ ecoHotel Milano. Le sue parole ci riempiono il cuore di gioia, siamo entusiasti di aver soddisfatto a pieno le sue aspettative. Quello che ci sta a cuore è la soddisfazione dei nostri ospiti a cui ci dedichiamo con professionalità e massima attenzione. Speriamo tornerà presto a trovarci. L'aspettiamo con gioia.

Gentilissimo Simone,la ringraziamo per il tempo che ci ha dedicato e per il suo giudizio complessivo molto positivo.Se le fa piacere, potrebbe indicarci l’aspetto del nostro servizio che le è piaciuto di più? Per noi è importante soddisfare e a superare le aspettative dei nostri ospiti. Ci auguriamo di vederla presto.

Dear Guest,thank you for taking the time to review your recent stay at the Eco Hotel Milano.We are so happy that you enjoyed the cleanliness and our location. The hotel is in an ideal location, near the center of Milan. You can quickly reach the historical center, the central station and the main places of interest thanks to the MM3 Affori Centro underground station which is a short distance away.We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,Thank you so much for your positive feedback. We would like to know which aspect of our service you liked the most, in order to know and exceed the expectations of our guests and improve our service more and more.We hope you will visit us soon. Warmest regards

Dear Guest,thank you for taking the time to review your recent stay at the eco Hotel Milano.We are so happy that you appreciated our location. You can quickly reach the historical center, the central station and the main places of interest thanks to the MM3 Affori Centro underground station which is a short distance away. The metro takes only 10-15 minutes to reach the center of Milan. Although the hotel is very close to the center, it is located in a residential and very quiet area. We are sorry for the complaint about noises. We could have intervened by changing the room if you had reported it to us during your stay. Next time ask for help at reception. We send an email asking you to tell us if the stay is to your liking and we leave a notice on the desk of the room asking the guest to promptly notify us if the room is not perfect or there is something unwelcome. Our reception is open h24 and by dialing 9 from the room telephone you can communicate your requests. We will always be happy to intervene to make your stay pleasant and satisfying. We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,Thank you so much for your feedback. We would like to know which aspect of our service we need to improve.Please feel free to express advice and opinions. It is important to us.We hope you will visit us soon. Warmest regards

Gentilissima Deborah, la sua recensione è meravigliosa, grazie di cuore. Ci impegniamo molto per offrire un soggiorno quanto più soddisfacente ai nostri ospiti, curando l’ospitalità sotto tutti gli aspetti. La nostra priorità è coccolare e soddisfare i nostri ospiti facendoli sentire a casa. Tutto lo Staff la ringrazia e la saluta con affetto. Torni presto a trovarci. Un abbraccio

Gentilissima Lucia,la ringraziamo per aver dedicato del tempo per valutare il suo soggiorno presso l’eco Hotel Milano. Grazie di cuore per aver apprezzato il nostro personale. Le parole più motivanti sono sempre quelle rivolte al nostro Team.Speriamo che tornerà presto nuovamente a trovarci. A presto

Dear Guest, Thank you so much for your 10 out of 10 feedback. We are delighted that you enjoyed your stay and it is wonderful to learn that we exceeded your expectations.We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Enrico,thank you for taking the time to review your recent stay at the eco Hotel Milano.Thank you so much for your wonderful review and for appreciating our organic breakfast and dinner. The food and beverages served in the restaurant, at breakfast and in the bar derive from certified organic and biodynamic farming that certifies the absence of chemical pesticides. We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,thank you for taking the time to review your recent stay at the eco Hotel Milano. We are sorry to read your low score. We would like to know what happened. It is important to us that our guest feel free to express advice and opinions in order to improve our service. We look forward to welcoming you back for many more stays to come. Warm regards

Dear Guest,Thank you so much for your feedback. We would like to know which aspect of our service you liked the most, in order to know and exceed the expectations of our guests and improve our service more and more.Please feel free to express advice and opinions. It is important to us.We hope you will visit us soon. Warmest regards

Dear Guest, Thank you so much for your positive feedback. We would like to know which aspect of our service you liked the most, in order to know and exceed the expectations of our guests and improve our service more and more.Please feel free to express advice and opinions. It is important to us.We hope you will visit us soon. Warmest regards

Dear Guest,thank you for taking the time to review your recent stay at the eco Hotel Milano. We are happy that you appreciated our breakfast. It includes over 90% of ingredients from organic and biodynamic farming, and it is also for vegetarians, vegans and celiacs.We are sorry for the complaint about our Staff. As you can see from the other reviews, our staff is very appreciated for his kindness and availability. We constantly strive to meet the expectations of our guests.On your next stay with us consider to taste an organic "Risotto alla Milanese” at our organic Bioriso Restaurant, which offers dishes with ingredients km0 and from organic and biodynamic agriculture. We hope you will visit us soon. Warmest regards

Dear Guest,thank you for taking the time to review your recent stay at the eco Hotel Milano.We are happy you appreciated our staff. Every day our staff is committed to best meet the expectations of our guests.We are so happy that you appreciated our location. You can quickly reach the historical center, the central station and the main places of interest thanks to the MM3 Affori Centro underground station which is a short distance away. The metro takes only 10-15 minutes to reach the center of Milan. Although the hotel is very close to the center, it is located in a residential and very quiet area.All the rooms are cleaned accurately everyday with special eco-friendly detergents. We have different types of rooms with different rates, even more spacious. Next time, feel free to ask for advice on which room to choose. We will offer you a room with a more modern style.We hope you will visit us soon. Warm Regards