Inomhuspool

Recensioner av Holiday Inn Hotel & Suites Maple Grove Nw Mpls-Arbor Lks, an IHG Hotel

3 out of 5

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 269 av 594 recensioner" "
8 - Bra i betyg. 191 av 594 recensioner" "
6 - Okej i betyg. 82 av 594 recensioner" "
4 - Dåligt i betyg. 25 av 594 recensioner" "
2 - Väldigt dåligt i betyg. 27 av 594 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från General Manager 14 okt. 2016
Thank you so much for the 5-star review! We're happy you had such a pleasant time with us and we hope to see you again soon.

8/10 Bra

Verifierad resenär

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från General Manager 7 sep. 2016
Thank you so much for your 4-star review! We appreciate you staying with us and we look forward to seeing you again soon.

10/10 Fantastiskt

Scott, Evansville

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice
Bodde här 3 nätter i maj 2024
Svar från Emmett 12 maj 2024
Scott, thank you for your review.

10/10 Fantastiskt

Devon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff friendly and professional, clean room and bathroom, great experience at a great price. Waterpark is only open on weekends
Bodde här 1 natt i maj 2024
Svar från Emmett 12 maj 2024
Devon, we are so happy you enjoyed your interaction with the staff and the cleanliness of the hotel. We look forward to seeing you again soon.

8/10 Bra

Tamara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Front Desk Staff Maple Grove Holiday Inn 29 apr. 2024
I'm so glad you had a good stay! Hopefully, we'll see you again soon.

8/10 Bra

Tamara

Bodde här 2 nätter i april 2024
Svar från Emmett. 6 maj 2024
Thank you for your review Tamara.

10/10 Fantastiskt

Brisa

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Todo bien
Bodde här 1 natt i mars 2024
Svar från Emmett 2 apr. 2024
Brisa, thank you for the review.

2/10 Väldigt dåligt

TAMMY LYNN

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Hotel does not disclose on their site that children must be 48" in height to use waterslide, my son was too small by a couple inches. Would never have booked this hotel had I known. Staff were extremely rude when we tried to ask questions. Rooms we small, Beds were not comfy, Window looked out at a wall which was the water park in which we couldn't use the slide. Getting through the lobby was difficult at times as the patrons of the bar often blocked much of the hallway. Restaurant was small and congested at times but food was okay, just not a huge selection. Felt like had to quickly eat and leave for the next people, Overall hotel was a poor layout and expected much more for money spent. Very disappointing!!
Svar från Holiday Inn Staff 1 apr. 2024
Hi Tammy Lynn!My sincerest apologies for us disappointing you. We take the safety of our guests very seriously, so we have to be strict about the 48" height requirement for our large slides. To be sure this doesn't happen again, I'm going to make sure that our website is updated with that specific information. Thank you for letting me know about its absence.I hope you'll come back and give us another try.Have a great day!

10/10 Fantastiskt

Shao Yu

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Emmett 30 mars 2024
Thank you for your review.

6/10 Okej

Max

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Reasonably priced for what it is
Bodde här 1 natt i mars 2024
Svar från Emmett 30 mars 2024
Thank you for your review.

10/10 Fantastiskt

Andrew

Staff is amazing! So friendly. So helpful!
Bodde här 1 natt i mars 2024
Svar från Emmett 19 mars 2024
Andrew, thank you so much for staying with us and happy staff took great care of you.

10/10 Fantastiskt

Alexi

Gillade: Renlighet och boendets skick och faciliteter
Breakfast should be free
Bodde här 2 nätter i december 2023
Svar från Emmett 14 mars 2024
Alexi, thank you for the review and we appreciate you staying with us. We do have rates that have breakfast included and can also upgrade current reservations to include breakfast.

10/10 Fantastiskt

Wyatt

Bodde här 1 natt i mars 2024
Svar från Emmett 30 mars 2024
Thank you for your review.

8/10 Bra

Dao

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Emmett 7 mars 2024
Dao, thank you for the review.

8/10 Bra

Kelly

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel is great just not for me. Just so many people and kids (which is absolutely to be expected!) but just too crowded. Buffet breakfast was very good. Room was clean.
Bodde här 1 natt i mars 2024
Svar från Emmett 5 mars 2024
Kelly, thank you so much for staying with us happy you enjoyed your accommodations and dining with us.

8/10 Bra

Elizabeth, maple grove

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The areas in and around the pool equipment could be cleaner especially the waterslide stairs and netting around kids area. There should also be more supervision in the little kid area. The kids whose parents arent watching them arent even old enough to read the rules and other parents have to step in and prevent dangerous behavior.
Bodde här 1 natt i mars 2024
Svar från Emmett 3 mars 2024
Thank you Elizabeth for the review and and your feedback. We will take a look at these items and make sure they are up to par.

6/10 Okej

Jordan

Gillade: Personal och service
Bodde här 3 nätter i februari 2024
Svar från Emmett 1 mars 2024
Thank you for the review.

10/10 Fantastiskt

Steph

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
GREAT LOCATION
Bodde här 2 nätter i februari 2024
Svar från Emily 20 feb. 2024
Thanks for the awesome review, Steph! It's so rewarding to see that you think so highly of us. We can't wait to welcome you back, safe travels!

10/10 Fantastiskt

Jodie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great stay. The place was clean and comfortable. The kids enjoyed the pool/water park. Only downfalls were the extremely loud heater in the room and the 2 elevators were slow and not enough to keep up with the traffic of all the guests and staff that needed to use them. We ended up choosing to take the stairs several times which wasn’t the end of the world but might be a concern for anyone needing to rely on the elevator. Overall it was a nice place and we would go back.
Svar från Emily 20 feb. 2024
Thank you so much for your positive feedback! We're thrilled to hear that you and your family enjoyed your stay with us, especially the pool and water park facilities. Your comments about the loud heater and elevator wait times are duly noted, and we apologize for any inconvenience they may have caused during your stay. We appreciate your understanding and patience in using the stairs when necessary. Rest assured, we'll address these issues to ensure a more comfortable experience for all our guests in the future. We look forward to welcoming you back for another great stay!

10/10 Fantastiskt

Iver

Great hotel.
Bodde här 5 nätter i februari 2024
Svar från Emily 20 feb. 2024
Thank you for the kind review, Iver! We appreciate the recognition and will continue to keep up the good work. Safe travels!

2/10 Väldigt dåligt

Kya

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
We will not be back.
For the majority of our stay- it was excellent. We have stayed there before and had a great experience. We were excited to be back. We went to Monster Jam yesterday and despite best efforts to make the 2 hour trek early enough to enjoy the water park prior, we didn’t make it. We didn’t check into our room until after the water park closed. The plan was to use the water park today, our check out day, and then head home. We got there at opening. Had an absolute blast. 12 o’clock safety check came and we got out of the pool. We were planning to stay and swim maybe another 30ish minutes after the check before leaving. Everyone happy. Then came the wristband check. The lifeguard came around and loudly asked in front of everyone for our wristbands. I held mine up unknowing. She said, very accusingly, “don’t you have a red one” I was like…no? Confused. She yells at me- you can’t be in here. You have to leave. It was one of the most mortifying things I’ve ever experienced. I honestly thought it was like Great Wolf Lodge where you could use the water park the day you checked out too. I’m an honest person, I don’t take advantage of people or businesses. But today? I was treated like I was garbage. As I’m trying to get my heartbroken 8 and 5 year old changed and ready to go, these snarky lifeguards literally came back to CHECK if we were leaving. Do you need to question my integrity again? How many times do I need to say it was an HONEST mistake? So. Disappointed.
Bodde här 1 natt i februari 2024
Svar från Emily 19 feb. 2024
We're truly sorry to hear about your disappointing experience during your recent stay. It's disheartening to learn that your visit, which started off positively, was marred by a distressing incident at the water park. Please accept our sincere apologies for any embarrassment or discomfort caused by the misunderstanding with the wristbands. Your feedback is invaluable, and we will address this issue with our team to ensure that our guests are treated with the utmost respect and understanding. We genuinely appreciate your continued support and hope to have the opportunity to welcome you back for a much-improved stay in the future.

6/10 Okej

Lucie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Emily 20 feb. 2024
Thank you for taking the time to leave us a rating. We value all feedback from our guests and would love to know more about your experience to better understand how we can improve. If there's anything specific you'd like to share with us, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.

6/10 Okej

Payton

Gillade: Renlighet
Gillade inte: Personal och service
Svar från Emily 19 feb. 2024
Thank you for sharing your feedback with us. We appreciate your input and hope to have the opportunity to improve upon your experience in the future.

8/10 Bra

Kathleen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Kid friendly, nice rooms. Excellent pool, hot tub and small kid play area.
Bodde här 1 natt i februari 2024
Svar från Emily 19 feb. 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our kid-friendly amenities, comfortable rooms, and excellent pool, hot tub, and play area. It's always rewarding to know that our guests had a great stay. We appreciate your kind words and hope to welcome you back for another enjoyable visit soon!

10/10 Fantastiskt

Renae

Gillade: Boendets skick och faciliteter
Thanks
Bodde här 1 natt i februari 2024
Svar från Emily 15 feb. 2024
Hi Renae! Thakn you for staying with us and taking the time to review your stay. We appreciate the recognition and look forward to hosting you during your next stay in Maple Grove. Safe Travels!

10/10 Fantastiskt

LeeAnn

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great time with my family and grand Daughters
Bodde här 1 natt i februari 2024
Svar från Front Desk Staff Maple Grove Holiday Inn 11 feb. 2024
I'm so glad you had a great time! Hopefully, we'll see you again soon. :-)

10/10 Fantastiskt

brigid

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fun water park
Bodde här 1 natt i februari 2024
Svar från Emily 5 feb. 2024
Thank you for the kind review, Brigid! We're so glad that you got to check out the Venetian Waterpark and that it could add to your stay! We hope you'll come back and see us again soon!

8/10 Bra

Patricia

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a great weekend with our grandkids. King with separate bunk bed area was a great option. Even a tv in the bunk area. Waterpark was great fun - hot tub is huge! Brunch was good and service staff attentive. Would definitely come back.
Bodde här 2 nätter i februari 2024
Svar från Emily 5 feb. 2024
Thank you for sharing your wonderful experience with us! We're delighted to hear that you and your grandkids had a great weekend. It's fantastic to know that you enjoyed the King room with a separate bunk bed area, complete with a TV. We're thrilled that the waterpark, especially the spacious hot tub, added to your enjoyment. We appreciate your compliments on the brunch and attentive service staff. We look forward to hosting you again in the future.

10/10 Fantastiskt

Elyse

Reste med familjen
Gillade: Bekvämligheter
Beautiful, clean rooms, very comfy
Bodde här 1 natt i februari 2024
Svar från Emily 5 feb. 2024
Hi Elyse, thank you so much for taking the time to review your stay. We are happy to hear that enjoyed our rooms and found the beds comfy! We hope to welcome you back again soon!

10/10 Fantastiskt

Chris

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
loved having bunk beds for he kids
Bodde här 2 nätter i januari 2024
Svar från Emmett 29 jan. 2024
Chris, thank you for staying with us and we are happy the kiddos enjoyed the bunk beds.

10/10 Fantastiskt

Shailyn

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff has gone above and beyond to make sure we are comfortable on the property
Bodde här 1 natt i januari 2024
Svar från Emily 26 jan. 2024
Thank you for your positive feedback! We're delighted to hear that our staff went above and beyond to ensure your comfort during your stay. Your kind words are truly appreciated, and we hope to welcome you back for another exceptional experience.

10/10 Fantastiskt

Taylor

Bodde här 1 natt i januari 2024
Svar från Emily 5 feb. 2024
Hi Taylor, thank you so much for the awesome review! We're so happy that you enjoyed your stay, and we look forward to welcoming you back soon!

10/10 Fantastiskt

Deborah

We are enjoying very much
Bodde här 1 natt i januari 2024
Svar från Emmett 29 jan. 2024
Deborah, we are happy you enjoyed your stay.

10/10 Fantastiskt

Clair

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Charging what they did for a continental style breakfast was quite a shock. We spent $60 on 2 adults and 2 children for a breakfast buffett that was similar to what you could find at other hotels in the area that was included with the price of the lodging. No free coffee in the lobby. The place was great though. Staff was very kind and responsive. Great location. Very good condition of the property and well maintained. Just felt a tish on the nickel and dime type of thing with the coffee and the continental style breakfast.
Bodde här 1 natt i januari 2024
Svar från Emily 29 jan. 2024
Thank you for your valuable feedback. We appreciate your kind words about our staff, location, and well-maintained property. We're sorry to hear that the pricing of our breakfast and the absence of free coffee in the lobby were unexpected surprises. Your input is valuable, and we'll take it into consideration for future improvements. We hope to have the pleasure of hosting you again, providing an even more enjoyable experience.

8/10 Bra

Tylor

Bodde här 1 natt i december 2023
Svar från Emmett 29 jan. 2024
Thanks for your review.

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Breakfast not complimentary
Breakfast was not included which was a disappointment when we paid $500 a night.
Bodde här 1 natt i december 2023
Svar från Emily 29 jan. 2024
Thank you for taking the time to share your feedback. We're sorry to hear that the absence of breakfast was a disappointment. We appreciate your input and will consider it as we strive to enhance our offerings. If your travels bring you back to the area, we'd love the opportunity to provide a more satisfying experience.

8/10 Bra

Jon

Bodde här 2 nätter i december 2023
Svar från Emily 31 dec. 2023
Hi Jon, thank you for taking the time to leave us a review. We appreciate the recognition and will be sure to keep up the good work. Please let us know if there's any way we can assist you further in the future. Happy New Year!

10/10 Fantastiskt

Kurtis, Minneapolis

Bodde här 1 natt i december 2023
Svar från Emmett 30 dec. 2023
Thank you for your review Kurtis.

10/10 Fantastiskt

Jennifer

Bodde här 1 natt i december 2023
Svar från Emmett 29 jan. 2024
Thanks for your review.

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Christmas celebrations
Had a great time.
Bodde här 2 nätter i december 2023
Svar från Emmett 30 dec. 2023
We are so happy you had a chance to celebrate your holidays with us.

8/10 Bra

Lydia, Austin

Bodde här 2 nätter i december 2023
Svar från Emmett 29 jan. 2024
Thanks for your review.

10/10 Fantastiskt

ha

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Emmett 7 feb. 2024
Ha, thank you so much for your review.

10/10 Fantastiskt

Sandra

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Check in went smooth. The room was nice. The only drawback was access to the hotel was difficult.
Bodde här 3 nätter i december 2023
Svar från Emmett 30 dec. 2023
Sandra, we are so happy you had a good stay with us and enjoyed your room.

8/10 Bra

Jeff

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Emmett 30 dec. 2023
Thank you for your review.

6/10 Okej

Timothy

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Bekvämligheter
To be honest, it was a little frustrating that we weren't told that the restaurant will only be serving soup and sandwiches, as we were told the restaurant would be open. Also, the beds are super stiff and uncomfortable.
Bodde här 1 natt i november 2023
Svar från Emmett 27 nov. 2023
Timothy, thank you for your review and apologize for not being informed of the changes in the restaurant hours and service. The beds are brand new with the recent renovation. We hope we have another opportunity to have you as a guest and make it right.

8/10 Bra

Lisa

Bodde här 1 natt i november 2023
Svar från Emmett 28 nov. 2023
Thank you for your review.

8/10 Bra

Crystal

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Adjoining rooms was great!
Bodde här 1 natt i oktober 2023
Svar från Emmett 31 okt. 2023
Thank you so much for the review and staying with us Crystal. We hope to see you again soon.

10/10 Fantastiskt

Jeremy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Emmett 25 okt. 2023
Jeremy, thank you so much for the 10/10 review.

8/10 Bra

Amanda

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Emmett 23 okt. 2023
Thank you for your review.

4/10 Dåligt

Michelle

Reste med familjen
Gillade inte: Personal och service
Too Many Rules and Cold Pools
Subpar experience and stay. Signs all over hotel stating can’t have food and beverages from outside the hotel anywhere in common spaces, only in your room. We asked to eat our pizza as a large group (10 people) in the lobby. We were told we needed to eat it in one of our hotel rooms or pay the $100 to rent a conference room — this was just to eat together as an extended family pizza we ordered from a local establishments. We were also told we couldn’t carry our Caribou coffee around the hotel and drink it. Ridiculous. The pools were freezing cold. The ‘kids eat free’ is also misadvertised - an adult in our party bought a dinner salad for $19 and we were told it didn’t qualify as an ‘adult entree’ and we had to pay for kids meals (a $15 hamburger meal didn’t constitute an entree either). There are better, more accommodating water parks near by. I would not recommend this hotel.
Bodde här 1 natt i oktober 2023
Svar från Emmett 21 okt. 2023
Thank you for the review and sorry about your experience with our property. I'm sorry you were told you can't drink Caribou around the hotel and that the kids eat free promotion wasn't honored. We would love the opportunity to have you back again to have a better experience.