Hotell nära Miradouro da Serra do Pilar

"Fin riklig frukost "

"Fantastic and beautiful hotel in all aspects! The old building has been carefully restored in detailed perfection by the owner who is passionate about perfection of the hotel. It’s a delight to see the gentle care and effort behind the restoration. The staff is amazing and you feel taken care of all the time. The spa area is small but really nice and cozy. The restaurant and the lounge area is cozy and welcoming. The outside patron is an oasis in the city pulse. The location is perfect with just a few minutes walk to the historic part of Porto. All in all the hotel exceeds its 5 star rating by far and the people behind and the service is 10 stars. Thank you Nuno, Flavia and all of you for a fantastic stay! I will be back."

"God frukost. Fin takbar."

"bra hotell med bra läge "

"Big thanks to the personal who helped me to find my cloth which I forgot when I Ieft the city. "

"Det var lite äldre rum, men det var bekvämt."

"Nice room comfortable relaxing atmosphere clean. Fantastic location. Close to San Bento train station. Nosy if you are sensitive (middle of city and lot of traffic). Pillows are too soft, I prefer firm pillows. No garderobe. One rail to hang jackets. No transfer to aeroport. Personal is nice. General feeling is good, we feel rested in mornings and cozy at evening. Tv with comedy Chanel in English. All is good. We are happy customers. "

"I unintentionally made two reservations within minutes due to what appears to have been connection issues. The hotel clerk informed me of this, and I immediately started the process of cancelling one of the rooms. Despite the fact that the bookings were made only minutes apart and that I used just one room, hotel management refused to cancel the duplicate reservation or show any flexibility. This was not an attempt to misuse the system — it was an obvious booking error that could have been resolved with basic understanding and good customer service. Instead, the hotel chose to prioritize policy over fairness. Experiences like this are a clear example of how rigid profit-driven decisions can override common sense and customer care. The stay itself was fine, but the handling of this situation left a disappointing impression and made the experience feel unnecessarily rigid."

"Nice, clean, modern and spacious room. Breakfast was excellent! Reception employees were very professional and helpful. Good location with easy access to Douro river walk and other attractions. If I need a hotel in Porto again, I would definitely choose Hilton Gaia again! Thank you for a very nice experience :-)"