6/10 Okej
Anthony
Reste med familjen, Reste med husdjur
26 sep. 2025
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Would have been an easy 5 star. Booked a suite over 35 days in advanced paid in full. Check in was at 4 pm. Mind you I have a very expensive rental sxs I was paying for with limited time to use. When I went to check in they initially said they had no reservations for me. Then they magically did however the room wasn't ready yet. Around 6 pm they said the room was ready. Upon check in clothing and a wallet from the previous guest was left in the room. No big deal. The biggest issue is upon check out they didnt want to give me a receipt. I then noticed there was nearly $400 in charges on my credit card for the steakhouse.. I never stepped foot in the steakhouse not even once. I did buy two drinks at the pool that totaled $17 and I tipped another $15 on top of that. Somehow somebody charged 3 to 4 steak dinners over a 3 to 4 day span onto my room.. They also kept the deposit for the room, which was ridiculous because I left the room in better shape than when I checked in. On our last night we were at the pool and I turned down drinks from the waiter. That must've ticked him off because after that, he was very short with me and very rude.. he kept coming by where I was laying out by the pool and trying micromanage my time at the pool and make me uncomfortable enough that I left the pool. I felt like he was salty for some reason.. outside of that the staff was very nice. The room not being ready and the unexplained charges were not OK.
Anthony
Bodde här 2 nätter i september 2025