“A total mess of management. Booked one month ahead and cannot check in due to overbooking. Seems to be some rookies who didn't understand the booking process and messed up. The front desk is quite indifferent and just asks us to contact the booking platform to make up for their own fault.
Apparently running a hotel here means accepting reservations you have no intention of honoring, then acting surprised when guests show up expecting a room. The booking system is treated like a suggestion. The...
“A total mess of management. Booked one month ahead and cannot check in due to overbooking. Seems to be some rookies who didn't understand the booking process and messed up. The front desk is quite indifferent and just asks us to contact the booking platform to make up for their own fault.
Apparently running a hotel here means accepting reservations you have no intention of honoring, then acting surprised when guests show up expecting a room. The booking system is treated like a suggestion. The...
Xiaoze