Reception
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Recensioner av Best Western Airport Inn

2.5 out of 5
Best Western Airport Inn
2550 52nd Avenue, Moline, IL

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 429 av 917 recensioner" "
8 - Bra i betyg. 306 av 917 recensioner" "
6 - Okej i betyg. 106 av 917 recensioner" "
4 - Dåligt i betyg. 39 av 917 recensioner" "
2 - Väldigt dåligt i betyg. 37 av 917 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Peder

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

4/10 Dåligt

Deborah

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Did not have adequate towels available for shower in morning. Requested more towels night before and they said that they might have some in morning. NOt acceptable. First room they assigned to us had a foul odor so requested another room. Carpet on stairs and stairway was stained. Entire place smelt musty with ozone machine going in hallways. Elevator was not working. Guy at front desk was trying but obviously running the place by himself.
Bodde här 2 nätter i april 2024
Svar från GM 28 apr. 2024
We apologize for any inconvenience that caused with your stay. We'll take your valuable feedback internally. Thank you for staying with us.

10/10 Fantastiskt

Linda

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was in a convenient location to my meeting.
Bodde här 1 natt i april 2024
Svar från GM 28 apr. 2024
Thank you for completing the survey and staying with us.

6/10 Okej

Brandy

Reste i grupp
Gillade inte: Personal och service
We didn’t really like much about the property unfortunately. The front desk guy was not friendly. Did not make us feel welcome. Then there was a group of 30 checking in and they were all over parking lot being loud and obnoxious. Nothing was said to them.
Bodde här 1 natt i april 2024
Svar från GM 28 apr. 2024
We apologize for any inconvenience. There was a group of family and friends who were coming in town for concert. Since, they were outside waiting for check-in. They did not disturb anyone inside the property. The front desk employee had many check-ins within that hour. We value your feedback and we will improve our efforts.

10/10 Fantastiskt

Abdelaziz

Affärsresenär
Gillade: Renlighet och personal och service
Its quite and nice but the only bad thing is the say 50 bucks deposit
Bodde här 1 natt i april 2024
Svar från GM 28 apr. 2024
We’re glad you enjoyed your stay. The incidental deposit is hotel policy.

8/10 Bra

john

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Once we got the TV figured out everything else was fine
Bodde här 1 natt i april 2024
Svar från GM 28 apr. 2024
We’re glad that you enjoyed your visit and we apologize for any inconvenience that may have caused due to TV.

6/10 Okej

Deb

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The place was quiet. They are doing construction work around there so should be nice when they are done.
Bodde här 1 natt i april 2024
Svar från GM 20 apr. 2024
We appreciate your feedback and thank you for staying with us.

4/10 Dåligt

Laura

Reste i grupp
Gillade inte: Bekvämligheter och boendets skick och faciliteter
My reservation was not entered under the correct name. The picture of this hotel is deceptive...it is run down. Advertised as renovated---the hallway was. The outdoor side entrance did not lock and was open for anyone to enter. The room was clean and the bedding was good. The coffee was good, the breakfast average. The POOL was totally drained and NOT advertised that it was closed.
Bodde här 1 natt i april 2024
Svar från GM 20 apr. 2024
We are sorry that we didn’t meet your expectations. The pool is currently under maintenance to comply with new requirements. The pool is also listed as being out of order on best western website. Thank you for staying with us.

6/10 Okej

Michael

Gillade: Personal och service
Bodde här 1 natt i mars 2024
Svar från GM 28 apr. 2024
Thank you for sharing your experience.

10/10 Fantastiskt

Abby, Wisconsin Rapids

Bodde här 1 natt i mars 2024
Svar från GM 20 apr. 2024
Thank you for sharing your feedback.

10/10 Fantastiskt

Erica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel is clean and quiet. Hiren, the general manager, completed the check-in process with me. He was conscientious and friendly. I’ve had positive experiences every time I’ve stayed at this location.
Bodde här 1 natt i april 2024
Svar från GM 20 apr. 2024
Thank you for staying with us.

10/10 Fantastiskt

Erica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I have stayed at this location multiple times and have had great experiences. It’s very clean and quiet, and seems safe.
Bodde här 1 natt i april 2024
Svar från GM 20 apr. 2024
Thank you for staying with us

10/10 Fantastiskt

Lori

Bodde här 1 natt i april 2024
Svar från GM 28 apr. 2024
Thank you for completing survey.

6/10 Okej

Alexa

Reste i grupp, Reste med familjen
Gillade inte: Boendets skick och faciliteter
I didn’t like that we only had 1 working light in the main room and the maintenance guy was off til the following week. Otherwise everything else was okay.
Bodde här 1 natt i mars 2024
Svar från GM 7 apr. 2024
We're apologize for any inconvenience, the light was working find only the bulb was loose. Thank you for staying with us.

6/10 Okej

Gina

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The property was under some renovations, but room was very outdated and lacking updated showers and amenities like soaps and shampoos. Some of the towels were thin and see through. The parking lot had severe potholes that you had to maneuver around and enter door only one side worked.
Bodde här 3 nätter i mars 2024
Svar från GM 25 mars 2024
We apologize for any inconvenience, we’re working on updating property. All the amenities are available. We thank you for your feedback.

4/10 Dåligt

HAYWARD

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Upon check in , desk did not recognize Expedia check in, was charged twice. We were too tired to fight about it, and thought it would be easily rectified. It has been a problem so far. The room smelled heavily of mold and very musty. We were not concerned about the amenities being unavailable, as it was a place to just sleep. We had family in the ICU at nearby hospital. I would drive a little further down the road.....
Bodde här 1 natt i mars 2024
Svar från GM 31 mars 2024
We apologize for any inconvenience, we did look into your stay details. Everything was charged properly based on your booking date and method of payment. Thank you for staying with us.

4/10 Dåligt

Keith, Mesa

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Room was dirty.. hair in the shower ..will not stay here again
Bodde här 1 natt i mars 2024
Svar från GM 24 mars 2024
We apologize for any inconvenience thank you for staying with us.

10/10 Fantastiskt

Wesley

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Great staff. Could us a little better cleaning. Breakfast was good.
Bodde här 1 natt i mars 2024
Svar från GM 23 mars 2024
Thank you for sharing your experience and we’ll train our staff to be more careful in cleaning.

8/10 Bra

Brian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a very comfortable stay
Bodde här 1 natt i mars 2024
Svar från GM 23 mars 2024
Thank you for sharing your feedback.

8/10 Bra

Patricia

Reste med familjen
Nothing fancy but was clean and good one night stay while in QC.
Bodde här 1 natt i mars 2024
Svar från GM 21 mars 2024
Thank you for sharing feedback.

4/10 Dåligt

Kim

Gillade inte: Renlighet och personal och service
Bodde här 3 nätter i mars 2024
Svar från GM 21 mars 2024
Thank you for sharing your feedback.

2/10 Väldigt dåligt

Kimberly, Walclott

Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
I paid in advance and also had to put a $50 deposit. They gave keys to someone else's room! Then another room was given and it was unclean. We left less than thirty minutes entering the facility. Neither the deposit or cost of the room was refunded.
Bodde här 1 natt i mars 2024
Svar från GM 21 mars 2024
We apologize for any inconvenience.

4/10 Dåligt

Kim

Reste med familjen
The man at front desk was very rude to us. We was there with family. We had like 5 rooms. The stuff was not friendly. The have a pool they did not keep trowels at pool the day they put out hand towel. I put trash out side my door to be pick up. It was there like two days. I checked out and it was still there.
Bodde här 1 natt i mars 2024
Svar från GM 15 mars 2024
We apologize for any inconvenience

2/10 Väldigt dåligt

Amir

Bodde här 1 natt i februari 2024
Svar från GM 21 mars 2024
Thank you for sharing your feedback.

10/10 Fantastiskt

Kim

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice clean comfortable stay
Bodde här 1 natt i februari 2024
Svar från GM 5 mars 2024
Thank you for sharing your experience.

10/10 Fantastiskt

Harry

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great, clean room. Excellent breakfast. Reasonably priced.
Bodde här 4 nätter i februari 2024
Svar från GM 23 feb. 2024
Thank you for sharing your experience. We look forward to seeing you again.

10/10 Fantastiskt

ERDEM, Miami

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
conveniently close to the airport
Bodde här 1 natt i januari 2024
Svar från GM 23 feb. 2024
Thank you for completing survey and staying with us.

10/10 Fantastiskt

Julie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was clean. Continental breakfast was typical. Staff member was friendly. Stayed only one night.
Bodde här 1 natt i februari 2024
Svar från GM 19 feb. 2024
We are glad that you had great stay. We appreciate you completing the survey. Thank you for staying with us.

10/10 Fantastiskt

ed

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone we spoke with. was theere to help and staff would ask if we needed anything Ed washington il
Bodde här 2 nätter i februari 2024
Svar från GM 19 feb. 2024
We’re glad that my staff took care of you during your stay.

6/10 Okej

Laurie

Affärsresenär
Gillade inte: Personal och service och bekvämligheter
The manager was very rude when I pushed the help bell several times, not hearing it untill he was closer after pushing it several times and when he came around the corner and rudely told me I only needed to press it once, how was I to know. Didn't want to give me a receipt when I asked. The wallpaper was peeling in our room and in hallway by the pool. The breakfast was a joke, eggs were cold, butter was frozen, pancake machine was broken. Went to McDonald's for a better breakfast. This is one place we will never stay at again
Bodde här 1 natt i februari 2024
Svar från GM 15 feb. 2024
We apologize for any inconvenience, we will take your feedback and look into improving. Thank you for staying with us.

8/10 Bra

Carol

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is not a fancy place, though the very reasonable price includes breakfast, and there is an indoor swimming pool and access to a computer. The bed was comfortable, and the staff courteous. It's the best value for the money in the Quad Cities, as far as I know.
Bodde här 1 natt i februari 2024
Svar från GM 15 feb. 2024
Thank you for sharing your thoughts.

10/10 Fantastiskt

Ronald

Gillade: Renlighet och personal och service
Very clean room
Bodde här 4 nätter i januari 2024
Svar från GM 15 feb. 2024
Thank you for sharing your experience and staying with us.

2/10 Väldigt dåligt

James

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Don’t have problems with property, but I asked about my refund because I didn’t get a room
Bodde här 1 natt i januari 2024
Svar från GM 3 feb. 2024
We apologize for any inconvenience but we’re bound with cancellation policy and we can’t process any refunds outside of cancellation policy. We’re not a 1 star property. We advise that you reach out to Expedia for any refunds.

8/10 Bra

Nicole

Reste med familj och småbarn
Gillade: Renlighet
Best Western hotels are independently owned, so you never know what you are going to get. Only half of the front door was working during our stay...not a great first impression. Our room was neat and clean but had a musty smell, probably because it was next to the pool room which had lots of dust bunnies and window condensation. Breakfast was a meager selection and even worse on the second day. Some room doors wrre left open so we saw construction and what appeared to be a long-term squatter based on the smell. There was also some sort of military unit staying and thumping around in gear; they were disappointed in breakfast too. If you only plan to sleep here, it's a good price. But if you have kids and need to be around for breakfast, naps, and the pool, then look elsewhere.
Bodde här 2 nätter i januari 2024
Svar från GM 22 jan. 2024
Thank you for your feedback.

2/10 Väldigt dåligt

Douglas

Bodde här 1 natt i januari 2024
Svar från GM 15 feb. 2024
We apologize for any inconvenience may have caused to your stay. We address any issues during stay. If would have known your concern we would have be glad to take care at the time. Thank you for staying with us.

6/10 Okej

Janell

Affärsresenär
My room was on second floor and there is no elevator. I’m not sure this is legal with the Disability Laws. I needed transportation to the airport (2 miles away). Blizzard conditions were happening and was told I’d have to walk to the bus terminal. Fortunately I was able to Lyft my way.
Bodde här 1 natt i januari 2024
Svar från GM 15 feb. 2024
We apologize for any inconveniences but we do not have any transportation services. Thank you for choosing us for your stay.

6/10 Okej

Diane

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
The front desk attendent also served as the chef and the cleaning staff. He came to fill the eggs warmer with his winter parka on. I question the cleanliness. The breakfast was disappointing. Very limited. Coffee watered down. Eggs rubbery. They were supposed to serve breakfast until 9:30. We went down at 9:20 and it was completely cleaned up. The hotel in general needs updating.
Bodde här 2 nätter i januari 2024
Svar från GM 15 feb. 2024
We apologize for any inconvenience but but during your stay the weather was very cold outside and cold air entering building and our office is very close to front entrance would be the reason our staff wearing jacket or coat.

8/10 Bra

Andrea

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
As a diabetic, breakfast was not up to standard. The eggs were watery and had a gross texture. There was nothing else to really choose from for me to eat! Hotel was great until the morning of 1/10/24. I was woken up by knocking on doors at 415 in the morning.
Bodde här 2 nätter i januari 2024
Svar från GM 15 feb. 2024
Thank you for sharing your thoughts. We apologize there could be some other guest looking for their room.

8/10 Bra

James

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från GM 4 jan. 2024
Thank you for completing survey

6/10 Okej

henry

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Pool was dirty water was cloudy Room was dirty
Bodde här 1 natt i december 2023
Svar från GM 4 jan. 2024
Thank you for staying

6/10 Okej

Jacob

Bodde här 2 nätter i december 2023
Svar från GM 4 jan. 2024
Thank you for staying

10/10 Fantastiskt

Todd

Gillade: Renlighet, personal och service och bekvämligheter
Rooms were clean. Dated, but clean.
Bodde här 1 natt i december 2023
Svar från GM 4 jan. 2024
Thank you for completing survey

10/10 Fantastiskt

john

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från GM 4 jan. 2024
Thanks you for completing survey

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från GM 16 dec. 2023
Thank you for staying with us.

2/10 Väldigt dåligt

Mcnairin

Reste med familjen
2 pairs of shoes were stolen from this hotel when I questioned the front desk person he seemed annoyed I would sleep on the street before I sleep in a establishment that steals from it's customers
Bodde här 1 natt i december 2023
Svar från GM 16 dec. 2023
We apologize about this incident, but our cleaning team did not find any shoes from your room or in lost and found. If we would have we would have contacted you and would have shipped the shoes out to you.

10/10 Fantastiskt

Christina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Safe and clean
We booked the room last minute on a cross country trip. Very friendly staff with a quick check in and pleasant morning staff upon check out. Hot breakfast and safe surroundings. We would stay here again!
Bodde här 1 natt i december 2023
Svar från GM 16 dec. 2023
Thank you for providing your valuable feedback.

10/10 Fantastiskt

doreen

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från GM 13 dec. 2023
We appreciate your feedback and thank you for staying with us.

6/10 Okej

Calvin

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The front door of the hotel didn't work. Bad impression. Otherwise it was OK compared to other budget hotels.
Bodde här 1 natt i november 2023
Svar från GM 13 dec. 2023
Thank you for staying with us and we have created work order we’re waiting on parts from manufacture:

10/10 Fantastiskt

Urban

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Smelled clean from the minute you walk in
Bodde här 7 nätter i november 2023
Svar från GM 13 dec. 2023
Thank you for completing survey and staying with us.

10/10 Fantastiskt

kent

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly stafff
Bodde här 1 natt i november 2023
Svar från GMm 13 dec. 2023
Thank you for staying with us and completing suryvey.