Utomhuspool

Recensioner av Hotel English Point Marina & Spa

4 out of 5
Hotel English Point Marina & Spa
Cement Road, Mombasa, Mkomani

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 113 av 243 recensioner" "
8 - Bra i betyg. 66 av 243 recensioner" "
6 - Okej i betyg. 28 av 243 recensioner" "
4 - Dåligt i betyg. 23 av 243 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 243 recensioner" "

8,8/10

Renlighet

8,0/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Johanna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
underbart hotell med fantastisk personal!
Underbart hotell med den trevligaste personalen jag någonsin mött! Vårt rum var gigantiskt och vi kände oss så tillfreds med allt! Verkligen ett toppenhotell! Vi stannade i en vecka och var helt nöjda under hela tiden!
Bodde här 7 nätter i januari 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rent och fint
Bodde här 5 nätter i juni 2017

8/10 Bra

Ayman

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were courteous!
Bodde här 3 nätter i april 2024
Svar från Marina EnglishPoint 24 apr. 2024
Dear Ayman,,Let us thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are delighted to hear that you enjoyed your stay at Hotel EnglishPoint & Spa and that our staff was a positive part in your experience. Our team would like to express our gratitude for your positive comments, and we would love to have the chance to welcome you back in the nearest future.Kind Regards,

10/10 Fantastiskt

Derek

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was perfect the location was beautiful, but the people were were so very kind and beyond friendly I personally would put those things before anything else. Great service is hard to find but if you stay here know you will be treated fabulous your safe and the food is splendid, will most certainly be coming back👍
Bodde här 3 nätter i april 2024
Svar från Marina EnglishPoint 17 apr. 2024
Dear Derek, Thank you very much for rating your stay in Hotel EnglishPoint & Spa. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are proud to know that you enjoyed your stay and service by our supportive staff. We would love to welcome you back in the nearest future. With Best Regards,

10/10 Fantastiskt

Mulili

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Fantastic place, my family enjoyed it. Will definitely revisit it soon
Bodde här 4 nätter i mars 2024
Svar från Marina EnglishPoint 3 apr. 2024
Dear Mulili,Thank you so much for such an amazing review.We look forward to hosting you again in the near future

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Marina EnglishPoint 27 mars 2024
Dear Robert,Many thanks for choosing to visit Hotel EnglishPoint & Spa. Your great rating is appreciated. We look forward to welcoming you back in the near future.With kind regards,

6/10 Okej

takuo

Bodde här 2 nätter i mars 2024
Svar från Marina EnglishPoint 14 mars 2024
Dear Takuo,Thank you so much for staying with us.We also appreciate your kind rating, and we look forward to hosting you again.

10/10 Fantastiskt

Josephus

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property is fantastic, can't wait to visit again.
Bodde här 1 natt i februari 2024
Svar från Marina EnglishPoint 26 feb. 2024
Dear Josephus,Thank you for your positive comments.We were glad to hear that you enjoyed your stay with us here at Hotel EnglishPoint & Spa! We truly hope your next stay with us is just around the corner.Kind regards,

4/10 Dåligt

Marc-Antoine

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The things we liked: the rooms are big. The property is a big complex with a great gym, restaurant and coffee shop. Great view. The staff is friendly especially the service people (Baraka, the people working at the spa/gym, and the folks cleaning the rooms). The things we didn’t like: 1. we had made a special request and asked for the manager who would not talk to us and instead kept sending the reception lady back to us. 2. The rooms are quite old and the humidity level is VERY bad. 3. The food at the restaurant is not the best you’ll take for a coastal hotel. A few things that made for a big negative feeling during our stay which we shortened to go to another resort in Diani Beach.
Bodde här 5 nätter i februari 2024
Svar från Marina EnglishPoint 21 feb. 2024
Dear Marc-Antoine,Thank you very much for sharing your feedback about your stay at Hotel EnglishPoint & Spa. While our team are usually very good at what they do, we take all feedback seriously and we shall use your feedback to create a better accommodation experience for all our guests. We hope that you will give us another chance and return to Hotel EnglishPoint & Spa. Yours sincerely,

6/10 Okej

Heather

Gillade: Renlighet och personal och service
Bodde här 3 nätter i februari 2024
Svar från Marina EnglishPoint 21 feb. 2024
Dear Heather,We would like to thank you for creating time to rate us.Thank you for choosing to stay with us, we look forward to hosting you again in the near future.

10/10 Fantastiskt

Medard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Marina EnglishPoint 17 feb. 2024
Dear Medard,Thank you so much for such an excellent rating.We are happy to know that you enjoyed your stay.We cant wait to seeing you again soon.Kind regards,

4/10 Dåligt

Omar

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The food was not good/ high traffic and very noisy on the weekends almost you’re sleeping next to night club
Svar från Marina EnglishPoint. 12 feb. 2024
Dear Omar, We are sorry to read your comments about the negative experiences you had during your stay. Your evaluation has been shared with our hotel management, our department managers and our entire team. As Hotel EnglishPoint & Spa team, we would like to inform you that what we want is the best service for the satisfaction of our valued guests, and we will be happy to see you again in our hotel in order to meet your expectations on your next trip. Best regards, Marina EnglishPoin

10/10 Fantastiskt

Michael

Gillade: Renlighet och boendets skick och faciliteter
We loved the view of the bay from the 4th floor
Bodde här 1 natt i februari 2024
Svar från Marina EnglishPoint. 12 feb. 2024
Dear Michael,Thank you for choosing to stay at the Hotel EnglishPoint & Spa. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. Our team is very happy that you enjoyed your stay at Hotel EnglishPoint & Spa and that you enjoyed the view. We would love to have the chance to welcome you back in Mombasa for another stay.With Kind Regards,

10/10 Fantastiskt

Jasmin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay.
Svar från Marina EnglishPoint. 12 feb. 2024
Dear Jasmin,Thank you for choosing to stay with us. We are glad to hear that your stay was a memorable one. We look forward to welcoming you back at Hotel EnglishPoint & Spa. With kind regards

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Marina EnglishPoint. 12 feb. 2024
Dear Robert,Thank you very much for taking the time to rate Hotel EnglishPoint & Spa with 5 stars, we are glad to know that you have had an amazing stay.We value your feedback and look forward to welcoming you back soon.Best regards,

10/10 Fantastiskt

Mille

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Marina EnglishPoint. 12 feb. 2024
Dear Mille,Many thanks for choosing to visit Hotel EnglishPoint & Spa. Your great rating is well noted. Look forward to welcoming you back in the near future.With kind regards,

10/10 Fantastiskt

ALPHONCE

Gillade: Renlighet
Bodde här 4 nätter i januari 2024
Svar från Marina EnglishPoint. 12 feb. 2024
Dear ALPHONCE,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Hotel EnglishPoint & Spa.Kind regards,

8/10 Bra

Joshua

Gillade: Renlighet
We were given a warm welcome by the staff on arrival. They were all professional and eager to assist with any issues we had, for example, our room was changed pretty swiftly when we highlighted some maintenance issues that could not be fixed. Locationwise, it is tucked away in the marina bay, so very quiet with lovely views out into the bay with Fort Jesus on the otherside (depending on the room you are allocated youll have this view from your room). The beach area is tiny and not really what this hotel is about. If you want an expansive beach, youd be better off in Diani or Watamu. The food was good, with a decent buffet selection
Bodde här 7 nätter i december 2023
Svar från Marina EnglishPoint. 10 jan. 2024
Dear Joshua,Let us thank you for choosing Hotel EnglishPoint & Spa for your stay and we are glad we were able to meet and exeed your expectations. We were truly pleased to hear that you enjoyed food, view and staff. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,

2/10 Väldigt dåligt

Jacqulin

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nightmare New Year
This was the absolute mistake on my travel experience. Service horrible everyone need need training I had to change rooms three times because the air conditioners did not work. They made promises that were not kept, very unprofessional and not sympathetic. These are some of persons that we interact with and ask for help - Mercy( manager) Moses, Christina, George it it was not chef Henry and intern Kelvin we would have left that piece of property that need to be revamped and entire staff need training. The door to our deck did not work. It was just a horrible stay all around and would never recommend it to anyone. The WiFi was a mess words cannot explain the incompetence of the staff from checkin to checkout was horrible. I will give them a 2 out of 10 points
Bodde här 3 nätter i december 2023
Svar från Marina EnglishPoint 7 jan. 2024
Dear Jacqulin,Thank you for taking the time to write and post your review. It is with great concern to note that you were not fully satisfied with our staff and your stay. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunitiy to welcome you back and prove that we can serve you better.Best Regards,

6/10 Okej

Mehrinaz

Reste med familjen
Bodde här 2 nätter i december 2023
Svar från Marina EnglishPoint 7 jan. 2024
Dear Mehrinaz,We appreciate that you have taken the time to write a review for Hotel EnglishPoint & Spa. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit.Kind Regards,

2/10 Väldigt dåligt

wafae

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Marina EnglishPoint. 19 dec. 2023
Dear wafae,Thank you for taking the time to share your review following your recent stay at Hotel EnglishPoint & Spa. Kindly share with us details of your experiece so that we know where and what we should improve on. Best regards,

10/10 Fantastiskt

Rachel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful and spacious rooms
Bodde här 1 natt i december 2023
Svar från Marina EnglishPoint. 19 dec. 2023
Dear Rachel,Let us thank you for choosing Hotel EnglishPoint & Spa for your stay and we are glad we were able to meet your expectations. We are glad to know that you enjoyed your stay with us and that your room contributed to your positive experience. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.With Best Regards,

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Generally a good place. Only have several restaurants in main property rather on the beach front only
Bodde här 3 nätter i december 2023
Svar från Marina EnglishPoint. 19 dec. 2023
Dear Robert,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are glad to know that you enjoyed your stay with us , we look forward to hosting you in the near future.Kind Regards,

10/10 Fantastiskt

Akida

Bodde här 2 nätter i december 2023
Svar från Marina EnglishPoint. 2 jan. 2024
Dear Akida,Thank you for such a perfect rating.We are glad to know that you enjoyed your stay with us and we look forward to hosting you again.

8/10 Bra

Zulfikar

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property is good, they are clean and staff are friendly.
Bodde här 5 nätter i november 2023
Svar från Marina EnglishPoint. 10 dec. 2023
Dear Zulfikar,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We were truly pleased to hear that you enjoyed our staff. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.Kind Regards,

10/10 Fantastiskt

Frankie

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
This is one of the nicest places in the area. The staff was excellent and friendly. The price was good for the place. I am already looking forward to returning. The refrigerator did not work, and the desk said they would send someone to fix it, twice, but it did not get resolved. So any food we had went bad. It offered a kitchen, but nothing to cook with, no drinking glasses, no plates, no utensils, no soap. You are paying for a kitchen that you cannot use. You are paying for space. The WiFi and air conditioning was unreliable, but they were experiencing storms to be fair. The dining options are great and the food was incredible! I got a massage at the spa. Again, it was fantastic. I loved this hotel, and the staff. My only issue was not being able to use the kitchen, which was important to me. The gym facility was beautiful.
Bodde här 2 nätter i november 2023
Svar från Marina EnglishPoint 1 dec. 2023
Dear Frankie,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are very glad that you enjoyed the value of the price and the quality of our hotel. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.Best Regards,

10/10 Fantastiskt

Alexander

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and well kept. Good security. Nice staff. Good dining options and nice view of the waterfront.
Bodde här 1 natt i november 2023
Svar från Marina EnglishPoint. 1 dec. 2023
Dear Alexander,Let us thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are very glad to receive your compliments about the view and our staff. We would love to have the chance to welcome you back in Mombasa for another stay.Kind Regards,

4/10 Dåligt

L

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Beautiful place, bad maintenance .
Beautiful grounds. We were given a big place with 3 bedrooms. Everything is very clean. Unfortunately the rooms were not checked by hotel staff. Bathroom sink broken! No Tv service. We tried to call front desk , but phone does not work. Walked back to reception and reported problems the day of checking in. Next day nothing was fixed. Went back to reception and asked for manager. Manager was not available. We were told to call another number. We left message….
Bodde här 1 natt i november 2023
Svar från Marina EnglishPoint. 1 dec. 2023
Dear L,Thank you for taking time and reviewing your stay. We appreciate your feedback and will address all the issues right away! We hope to see you again at Hotel EnglishPoint & Spa. Yours sincerely,

4/10 Dåligt

John

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Marina EnglishPoint. 1 dec. 2023
Dear John, Thank you for your feedback,

10/10 Fantastiskt

Leon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Marina EnglishPoint. 16 nov. 2023
Dear Leon,Thank you for this awesome review! We are really happy that all was great during your stay and our colleagues will be looking forward to welcoming you back soon at Hotel EnglishPoint & Spa. Warm regards,

10/10 Fantastiskt

Ebenezer

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Look for Nikodemus to serve you any kind of food, he is a good guy
Bodde här 6 nätter i oktober 2023
Svar från Marina EnglishPoint 10 nov. 2023
Dear EbenezerGreetings from Hotel EnglishPoint & Spa!Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We will share the review with colleagues and let Nikodemus know that he exceeded your expectations. Hope to see you again very soon.Sincerely,

8/10 Bra

Norbert, Rartzeburg

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gutes Appartement und ruhige Lage. Die Anlage liegt außerhalb und hat eher Clubcharakter. Vom Servicepersonal (Frühstück, Restaurants) war ich nicht begeistert. Ausnahme: Masa. Insgesamt gut, aber noch einige Schritte in der Professionalisierung möglich.
Bodde här 5 nätter i oktober 2023
Svar från Marina EnglishPoint 29 okt. 2023
Dear Norbert, We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at Hotel EnglishPoint & Spa will be a pleasant journey. Best regards,

4/10 Dåligt

paulo

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
I liked the staff and the facilities are modern and comfortable. There is an awful sewage smell in the elevator that permeates to the bedrooms. To avoid it , the only way is opening the windows but then the mosquitoes come in. The AC says 18C, but the lowest temperature it runs is 25C at best.
Bodde här 1 natt i oktober 2023
Svar från Marina EnglishPoint. 29 okt. 2023
Dear paulo,Thank you very much for sharing your feedback about your stay at Hotel EnglishPoint & Spa. While our team are usually very good at what they do, we take all feedback seriously and we shall use your feedback to create a better accommodation experience for all our guests. We hope that you will give us another chance and return to Hotel EnglishPoint & Spa. Yours sincerely,

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
JMH
Had a very pleasant 3 night stay with the family in English point marina. Check in process and service from reception staff was amazing. Massive shout out to Dalma who was particularly helpful throughout. Breakfast could be hit / miss and parts of the building could do with some TLC but I’d definitely stay at English point again if in Mombasa.
Bodde här 3 nätter i oktober 2023
Svar från Marina EnglishPoint 15 okt. 2023
Thank you for creating time to share your stay experience with us.We are glad that you enjoyed your stay. We will share the review with Dalma and the entire team to thank them for making your stay a superb one.We look forward to hosting you again in the near future.

10/10 Fantastiskt

Stig Frode

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastisk hotell, god service, flotte restauranter. Bra frokostbuffet med et rikt innhold. Flott beliggenhet ved stranden og et innbydende basseng.
Bodde här 3 nätter i september 2023
Svar från Marina EnglishPoint 1 okt. 2023
Dear Stig Frode,Thank you for being our guest and for posting your lovely rating. Look forward to welcoming you back at Hotel EnglishPoint & Spa.With best regards,

10/10 Fantastiskt

Admasu

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
For those who like space
This hotel is for families or groups because you get more than one room. I travel quite a bit and my thing is roominess and cleanliness and so these days I tend to go with VRBO or Airbnb. I booked this hotel immediately after I looked at the square footage and I found it was more than I bargained for. It is in a kind of residential area and quiet {you just have to live with the crows :) }. If you want to dip in the ocean it is there and if you prefer a pool it is there. The food was good (the coffee may take a couple of more minutes to arrive at your table than you want- no big deal to me). The staff was very polite everywhere including salutes in some areas, The rooms were very clean. Simply, I would give this hotel the maximum score in all aspects but certain areas of it have a sewerage smell. I am sure it is something they can fix easily and it wouldn't deter me from returning if I went back for any reason
Bodde här 2 nätter i september 2023
Svar från Marina EnglishPoint 25 sep. 2023
Dear Admasu,Greetings from Hotel EnglishPoint & Spa. Thank you for your 5-star review of our hotel. We are proud that our delightful food, professional staff and comfortable room contributed to your positive experience. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.Best Regards,

6/10 Okej

Robert

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Nice clean modern property, really great pool and nice area, however, the service was slower than molasses rolling uphill, we waited 2 hours for food. Also the Electricity went off completely on Saturday morning for a long period not because of a power cut, but just went off, they fixed it eventually but it cannibalized much of my saturday morning and was an unnecessary inconvenience, I would not go back.
Bodde här 2 nätter i september 2023
Svar från Marina EnglishPoint 24 sep. 2023
Dear Robert,Thank you very much for choosing to stay at Hotel EnglishPoint & Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

10/10 Fantastiskt

Anthony

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent room. Beautiful views of Old Town across the creek! Great restaurants, good food. Good quality live music to enjoy on the Deck. Spa, swimming pool were wonderful.
Bodde här 2 nätter i september 2023
Svar från Marina EnglishPoint 24 sep. 2023
Dear Anthony,Thank you very much for rating your stay in Hotel EnglishPoint & Spa. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are proud to know that you enjoyed your comfortable room, restaurant, unique view and excellent food. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,

10/10 Fantastiskt

Amina

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Marina EnglishPoint 24 sep. 2023
Dear Amina,We appreciate the great rating you have posted and look forward to welcoming you back at Hotel EnglishPoint & Spa in the near future.With best regards,

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
비싸지 않은 가격에 좋은 호텔
케냐 몸바사 지역에서 괜찮은 레스토랑들을 보유한 호텔입니다. 앞에 전망도 좋고 객실 상태도 좋습니다.
Bodde här 2 nätter i augusti 2023
Svar från Marina EnglishPoint 10 sep. 2023
Dear Guest,Thank you for choosing to stay with us. We are glad to hear that your stay was a memorable one. We look forward to welcoming you back at Hotel EnglishPoint & Spa. With kind regards

6/10 Okej

Zulfikar

Reste med familj och småbarn, Reste med familjen
Gillade inte: Personal och service och bekvämligheter
This is a continuation of my previous check-in post. The check-in process was rough and was resolved the next day by the hotel. All services were slow. If you order food, it takes the better part of an hour for the food to arrive to your table. This place is not meant for families, there was late night music that echos through the property that makes it hard for kids to sleep. The pier had an amazing view. We celebrated my kid’s bday at the Margarita Restaurant. The head chef Andre, and the head baker Jeremiah coordinated everything for us and that was a great experience. The baker made the custom cake exactly to expectations and we had the whole restaurant to ourselves for the party. I would have given it one star but due to the above and beyond services for the bday party, we are giving the experience an overall three star rating. The staff does need to be trained effectively.
Bodde här 13 nätter i augusti 2023
Svar från Marina EnglishPoint 20 aug. 2023
Dear Zulfikar,Thank you very much for choosing to stay at Hotel EnglishPoint & Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

8/10 Bra

Delcio

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Muito boa.
Bodde här 2 nätter i augusti 2023
Svar från Marina EnglishPoint 20 aug. 2023
Dear Delcio,Thank you for your acknowledgment of all the hard work and commitment by our associates! We will be sure to share it with them. We strive to provide the best possible service to our guests, and their satisfaction is our reward. We look forward to serving you in the future. Sincerely,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely vacation spot, outstanding service from the reception, restaurant, room service and security. However, one bathroom needed caulking.
Bodde här 3 nätter i juli 2023
Svar från Marina EnglishPoint 20 aug. 2023
Dear Guest,Let us thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are delighted to hear that you enjoyed your stay at Hotel EnglishPoint & Spa and that your vacation was a positive part in your experience. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Hotel EnglishPoint & Spa.Kind Regards,

8/10 Bra

shingo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
it's nice place, I'm going to book ocean view room.
Bodde här 1 natt i juli 2023
Svar från Marina EnglishPoint 20 aug. 2023
Dear shingo,Thank you for your acknowledgment of all the hard work and commitment by our associates! We will be sure to share it with them. We strive to provide the best possible service to our guests, and their satisfaction is our reward. We look forward to serving you in the future. Sincerely,

6/10 Okej

Kjell

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Middels fornøyd
Kaldt vann i dusj. Sto skilt om å la vannet renne lenge - hjalp ikke , selv etter 30 min forble det kaldt. Litt større forventning til et hotell med 4 stjerner. Først etter å ha gitt beskjed 3 ganger i resepsjonen (på dag 2) ble det varmt vann. Ba om utsatt utsjekk, dersom vi sjekket ut 45 min etter 12, måtte vi betale 50% av romprisen. Litt i overkant og stivbeint. Mat på restaurantene var middels pluss og litt overpriset, mens frokost var standard, men manglet ingenting. Underholdning i fellesområdet på kvelden var tragisk og mer forstyrrende enn stemningsfull. Bassengområdet var bra og betjeningen svært hyggelige. Spabehandling vi tok var utsøkt
Bodde här 4 nätter i juli 2023
Svar från Marina EnglishPoint 20 aug. 2023
Dear Kjell,Thank you for choosing to stay at Hotel EnglishPoint & Spa and for posting your review. We have taken into consideration your comments and have shared these with my colleagues for review and consideration. Hope you could give us another opportunity in the future to welcome you back.With sincere regards,

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super déçu
L'endroit est jolie avec le fort Jésus en face. Les chambres sont grandes. Mais, la réception a refuser de nous réserver un restaurant le midi, alors que nous n'avions pas de numéro de téléphone Kenyan. Le prix de transfert est légèrement exagéré : on a payé le tiers du prix demandé à l'aller, au retour que nous avons trouvez nous même. Je me suis retrouvé enfermé sur le balcon, car la serrure de la porte fenêtre était défectueuse.Le tour de la demi journée proposé par l'hotel n'est pas génial. Nous avons en plus payé le transfert pour la gare de train, pas de soucis, sauf que le chauffeur était censé nous amener à un bon restaurant avant. Mais il nous a jetté en nous disant qu'il y a avait de bons restaurants à la gare : une blague, c'est la pire nourriture du Kenya. On s'est fait réveillé à 6H30 par le camps de militaire juste en face. Probablement du fait d'un simple vitrage, qui laisse passé les bruit de la mer, mais aussi des militaires ! Du coup, la proximité avec eux, explique peut être pourquoi on voit beaucoup de gens armés dans l’hôtel, ce qui est assez gênant. Enfin, à la piscine, il a fallu 30 minutes pour négocier de faire un ticket de validation pour une bière (la plus chère du Kenya !!!), afin que je paye le tout au check out : il voulait que je paye de suite alors que quand je vais à la piscine de l'hotel, je ne prends pas de cash ni de carte !!!
Bodde här 1 natt i juli 2023
Svar från Marina EnglishPoint 3 aug. 2023
Dear Guest,Allow me to apologize that your recent stay at Hotel EnglishPoint & Spa was not to your complete satisfaction.The points mentioned in your review are not typical of the hotel or the service which we seek to provide. I will therefore be discussing the points mentioned, further with the team so as to understand why the flaws in service and product offering may have occurred.Kindest Regards,

10/10 Fantastiskt

Agnes

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room were maintained clean. I like that What didn’t like is the kitchen and laundry room disconnected for guests.. very expensive to do laundry
Bodde här 16 nätter i juli 2023
Svar från Marina EnglishPoint 1 aug. 2023
Dear Agnes, We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. Our kitchen appliances are open to guests that stay on long lease basis then utilities are charged separately. Should you wish to use the kitchen in future, just talk to us we will discuss on how to make you more comfortable. Best regards,

6/10 Okej

Eden

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
The property was clean and I feel safe. The problem was the lady receptionist when I checked out(a heavy set lady with a stitched scar on her forehead), was making me pay my 4 nights stay, which I already paid through expedia. She is very rude, just ignoring me while helping others, made me wait for a long time, while she make and answer phone calls. Other than that, the stay was pleasant.
Bodde här 2 nätter i juli 2023
Svar från Marina EnglishPoint. 16 juli 2023
Dear Eden,We would like to thank you for staying with us and for creating time to share with us your stay experience.We are sorry to know that your experience at the reception was not pleasant and would like to let you know that we have since invested in trainings to ensure our guests get nothing but the best.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The staff were very friendly the hotel is very model and clean overall a very nice place to stay
Bodde här 14 nätter i juni 2023
Svar från Marina EnglishPoint. 14 juli 2023
Dear Guest,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We were truly pleased to hear that you enjoyed our staff and the place. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.With Kind Regards,

10/10 Fantastiskt

Muralidhar, Kitchener

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
One of the finest places I’ve ever stayed, well appointed rooms and friendly service. Breakfast was in included with lots of choice. Food at Karahi restaurant was awesome.Spa service was just amazing must visit when you stay at English point. Views of old Mombasa were beautiful across from the sea.
Bodde här 2 nätter i juli 2023
Svar från Marina EnglishPoint 10 juli 2023
Dear Muralidhar,Let us thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are very glad to receive your compliments about restaurant, service and room. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,