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Recensioner av Travellers Beach Hotel & Club

3.5 out of 5
Travellers Beach Hotel & Club
Serena Road, Mombasa

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 9 av 25 recensioner" "
8 - Bra i betyg. 10 av 25 recensioner" "
6 - Okej i betyg. 3 av 25 recensioner" "
4 - Dåligt i betyg. 1 av 25 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 25 recensioner" "

8,8/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

6/10 Okej

Emma

Run down hotel with a limited bland food menu. There was a wasp buzzing in our room all night. Not worth the $ we paid
Bodde här 1 natt i februari 2024
Svar från bs 6 mars 2024
Dear Emma,Thank you for taking time to review us. It is unfortunate you did not enjoy your stay with us, we apologize for this one off occasion and assure you of a better stay in your next stay.

8/10 Bra

Stanslous

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i december 2023
Svar från Lorna K. 21 feb. 2024
Dear Stanslous,Thank you so much for taking your time to review us.It was both an honor and a pleasure to serve you. Wishing you well Looking forward to serving you again soon.

8/10 Bra

Narhari

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Great location with easy access from mombasa airport. Good for beach walks.
Bodde här 5 nätter i december 2023
Svar från Lorna K. 21 feb. 2024
Dear Narhari,Thank you so much for taking your time to review us.We appreciate the feedback and look forward to serving you again soon.

8/10 Bra

Callum

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i september 2023
Svar från Brigit Saru 20 sep. 2023
Dear Guest,Thank you for the positive high score, we value your feedback. Looking forward to welcome you once again.

10/10 Fantastiskt

Kiran Prafulchandra

Bodde här 3 nätter i september 2023
Svar från Kennedy 8 okt. 2023
Dear Kiran,Thanks for your positive and valued reviews. and it was a pleasure hosting you with us.

6/10 Okej

Abbas

Bodde här 1 natt i september 2023
Svar från Ken 19 sep. 2023
Dear Abbas,Thanks for choosing Travellers Beach Hotel and for the positive reviews. we value your feed back and we have noted on the are we need to improve.

6/10 Okej

Casey

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
The internet was not working for the first couple of days which made working difficult. The construction was also very noisy; you could consider not hosting guests in rooms that are right next to construction as it is disturbing to sleep. It was also a bit strange that we had to go to a different restaurant far away just because we were new guests...might guests be able to choose where they eat? Service and staff were wonderful, especially Martin who was extremely kind and helpful.
Bodde här 4 nätter i augusti 2023
Svar från Kennedy 27 aug. 2023
Dear Casey,It was a pleasure hosting you with us thanks for your positive review, we have noted with concerned on the areas that we need to improve on. we promise you of an enjoyable stay with us on your next visit.

8/10 Bra

Kim

Gillade: Renlighet och personal och service
Nice four day stay
Nice, clean place. Very nice staff. Very good breakfast buffet. Superior room was okay although the bathroom needed an update
Bodde här 4 nätter i februari 2023
Svar från BS 1 mars 2023
Dear Guest,We are glad you took time to review us.We are all looking foward to serve you once again.Regards,Brigit Saru

8/10 Bra

LEE

Reste i grupp
Gillade: Personal och service och bekvämligheter
Thoroughly enjoyed my stay at Travellers and would definitely come back. The customer service was spectacular. We were first greeted by Elias, then the rest of the staff and all was immensely appreciated. Huge apprciation to the chef, who would come out at the end and individually ask us what our thoughts were. The buffet food was so delicious. To top it off, we were sick and he even cooked up a rice dish especially for us. Unfortunately the rooms are very dated and need a renovation. Bathrooms quite unpleasant. The pool and recreational activities are very good! I would suggest for the hotel to implement a policy where you can only leave your towel on a sunbed for 30 minutes. Most of the time no one is on the bed and it's wasteful and under utilised.
Bodde här 4 nätter i januari 2023
Svar från BS 31 jan. 2023
Dear Guest,Thank you for the detailed review. We appreciate all our mentioned staff and as a norm, a token of appreciation follows through looking foward to hosting you soon.Regards,Brigit Saru

8/10 Bra

Jessica

Great
Svar från Brigit Saru 17 jan. 2023
Dear Jessica,Thank you for taking time to give us feedback. We appreciate. Looking foward to hosting you once again.Regards,Brigit Saru

8/10 Bra

Winnie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely place
Bodde här 4 nätter i december 2022
Svar från Brigit Saru 17 jan. 2023
Dear Guest,Thank you for the positive feedback.Looking foward to hosting yo once again.Regards,Brigit Saru

10/10 Fantastiskt

Clive

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent rooms.
Svar från Brigit Saru 17 jan. 2023
Dear Guest,Thank you for the positive review. We appreciate.Regards,BS

4/10 Dåligt

Florence

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 6 nätter i oktober 2022

2/10 Väldigt dåligt

Joachim

Gillade: Bekvämligheter
Gillade inte: Boendets skick och faciliteter
Während des gesamten Aufenthaltes kein warmes Wasser zum duschen und man hat es nicht in den Griff bekommen
Bodde här 2 nätter i juni 2022
Svar från Travellers Beach Hotel & Club 10 juni 2022
Dear Joachim, We appreciate time taken to review us. We do apologize for the one off hot water concern raised during your stay with us. The issue has been handled amicably by having an additional water boilers. We are glad you choose to stay with us and welcome you once again in the nearest future. Regards, Brigit Saru

2/10 Väldigt dåligt

farid

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Phenomenal setting, Poor staff and customer care.
Paid a lot of money (for me) for two nights in this hotel based on the fact that I had visited there and used the pool etc. Unfortunately the service was not equal to the surroundings. The staff (one or two in particular) were robotic and unresponsive, they seemed to be more interested in procedure than customer service or care. I personally find it crazy when you have staff who just seem very unhelpful, rigid and unwilling to change their position (whatever that might be) What a shame!! As the hotel and its location are phenomenal …. Completely let down be front desk (first point of contact) staff. There needs to be some training here I think, staff need to understand that first priority is the care of guests NOT procedure.
Bodde här 2 nätter i januari 2022
Svar från Travellers Beach Hotel & Club 17 jan. 2022
Dear Farid, Thank you for giving us your review. We truly apologize on what happened on your just concluded visit and after investigations with the front desk team it seems that it was a matter of facemask that left a bitter taste. The management takes all guests feedback serious and would like to reassure you that we have already resolved that concern. We would love to serve you once again, please do let us know whenever you are within Mombasa Environs. Stay Safe, Stay blessed.

10/10 Fantastiskt

Tom

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Health Policy and Climate Change - Apple Books
It was a relaxed stay. Was able to complete editing and online publication with Apple Books of a new book on "Health Policy for Climate Change". Value for money for **** star hotel.
Beach and ocean front
Sunrise from balcony
Bodde här 10 nätter i december 2021
Svar från Travellers Beach Hotel & Club 17 jan. 2022
Dear Guest, Thank you for taking time to review us. We are glad that you took time to enjoy the facility and that your mission was accomplished. We all looking foward to hosting you once again

8/10 Bra

Kwame

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent but the water in the room was salty and the hot water didn't flow well in the morning.
Bodde här 6 nätter i november 2021
Svar från BS 23 nov. 2021
Thank you for taking time to review us.We have taken note of the concern raised and an action is in place.We are all looking forward to hosting you once again.

8/10 Bra

Olivier

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i september 2021
Svar från BS 3 nov. 2021
Dear Guest, Thank you for the time taken to review us. We appreciate.

10/10 Fantastiskt

Irene

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sehr nettes Personal, gutes Essen, sehr hilfreiches Personal.
Bodde här 28 nätter i juli 2021

10/10 Fantastiskt

Hasnain

Bodde här 9 nätter i augusti 2021

10/10 Fantastiskt

joseph

Bodde här 1 natt i juli 2021

10/10 Fantastiskt

RALPH

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I will be back
Excellent service, very friendly and accommodating. I will only stay at Travellers’s Hotel in Mombasa for my upcoming dates, security is on their game, loved it. Best waiter is a gentleman called bush man, talk about above and beyond. Ralph
Bodde här 9 nätter i juni 2021
Svar från BS 2 aug. 2021
Dear Guest, We appreciate the time taken to review us on. We have shared this review with all the staff members and they are all looking forward to serve you once again. Regards, Brigit Saru

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i oktober 2020
Svar från Kennedy 8 nov. 2020
Dear esteemed guest we are delighted and privileged to have hosted you with us. We appreciate the time you took to review us it means a lot to us and our new guest. we are working in improving in all our sectors for your next stay's comfort and satisfaction. Reservations Team.

10/10 Fantastiskt

Sweswe, mombasa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Schon seit vielen Jahren immer wieder in diesem Hotel und es fühlt sich immer wieder an als würde man zu Hause sein. Sehr empfehlenswert !!!
Bodde här 1 natt i september 2019
Svar från Wafula 2 okt. 2019
Hi, We are delighted at your review and the opportunity you took to spend your holiday at Travellers Beach Hotel. We take these reviews as motivation to our staff and a call to perform at a higher level next time. At Travellers Beach Hotel, your ultimate comfort and satisfaction is our core business. Welcome again and again and again. Looking forward to another opportunity to serve you. Management

10/10 Fantastiskt

Rajpal Singh

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic service. Brilliant hotel!
Bodde här 2 nätter i augusti 2019
Svar från WASWA 18 sep. 2019
Dear Esteemed Guest, We are privileged and happy to have hosted you. We also appreciate the time you took to review us. Just to let you know that it means a lot to us and our new clients. We are working on improving all our guests' experiences and yours too on your next stay. We ask that you be our ambassador within your social and professional circles. Sales & Marketing Manager