Dear Mr. Alberto,Thank you very much for your review and positive comments which are highly appreciated.Happy to hear about your pleasant stay with us and count on us for any future needs in Val d'Orcia.Kind regards,Castello di Velona Team

Dear Mr. Jason,Thank you for your positive review and for being our valuable guest.Kind regards,Castello di Velona Team

Dear Mr/s Niki,Thank you for your positive review which is highly appreciated.Kind regards,Castello di Velona Team

Dear Mr. John,Thank you for your review and comments which are very important to us. We apologise for your dissatisfaction about of duo piano and guitar who plays Italian and International songs smooth jazz way. They tend to vary their repertoire during the week, and we shall discuss about more appropriate tunes.Our staff presence takes into consideration the hotel occupancy. As you might have noticed we plate many of our dishes at the table, and menu items are available at all times. Our dinner menu includes Italian and some tasty Tuscan dishes, with local genuine produce.Due to few days only low occupancy, we have preferred to arrange our breakfast at the table whereas guests could enjoy an initial continental breakfast set up when seated, and order any of the items included in our buffet menu. We are sorry if that was not in line with your expectations and have discussed this matter with concerned colleagues for improving our service accordingly.Thank you for taking some of your precious time to write us.Kind regards,Gabriele Ferola

Dear Mr. Adam,Thank you for your positive review and comments which are very much appreciated.We are delighted to hear about your pleasant stay with us and look forward to seeing you again at the castle.Kind regards,Gabriele Ferola

Dear Mrs Olympias,Thank you for your positive review which is highly appreciated.We hope to see you again at the castle in the near future.Kind regards,Gabriele Ferola

Gentile alegria -La ringraziamo molto per il punteggio positivo e la sua soddisfazione. Siamo lieti che sia stato/a bene con noi e ci auguriamo di rivederla presto.CordialmenteGabriele FerolaDirettore

Gentile Giampaolo -Grazie per la sua recensione e punteggio positivo.Lieti di sapere che il suo soggiorno sia stato di suo gradimento e speriamo di poterla presto rivedere.Cordiali salutiGabriele FerolaDirettore

Dear Anonymous,Thank you for your feedback.Please, let us have more details so that we can consider your comments for improvements purposes.Kind regards,Gabriele FerolaHotel Manager

Dear Mrs Molly,Thank you for your feedback.Really sorry to read about your low score. We apologize if your stay wasn't at the expected level of satisfaction.Please, let us know any comments on issues faced so that we can investigate any matters and improve ourselves.Kind regards,Gabriele FerolaHotel Manager

Dear Mrs Susan,Thank you for your kind words and positive comments about Castello di Velona. These are very much appreciated.Very sorry for the bad weather conditions which affected heavily also other Italian regions in that period.We look forward to welcoming you back to Val d'Orcia in a much better climate.Kind regards,Gabriele FerolaHotel Manager