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Recensioner av Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
522 East Stratton Avenue, Monterey, TN

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 311 av 634 recensioner" "
8 - Bra i betyg. 214 av 634 recensioner" "
6 - Okej i betyg. 64 av 634 recensioner" "
4 - Dåligt i betyg. 29 av 634 recensioner" "
2 - Väldigt dåligt i betyg. 16 av 634 recensioner" "

8,8/10

Renlighet

9,2/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Tim

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location
Bodde här 1 natt i maj 2024

6/10 Okej

Emery

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i maj 2024

4/10 Dåligt

Harry, Clarksville

Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
Front desk employee was friendly. Check in is 3 pm. I arrived at 2 pm and room was not ready. No problem, I'll be back at 3 pm. After eating, came back at 3:10 pm. Room still not cleaned. Staff came in changed sheets and removed trash (15 minutes). Stated rooms ready. Found talcum powder on bathroom floor, dead roach next to bathroom trash can, several large stains on carpet floor, USB alarm broken, and curtains were broken. How do these places continue to receive 8 plus reviews when rooms aren't ready at posted check in times and aren't cleaned?
Bodde här 1 natt i maj 2024
Svar från FDM 7 maj 2024
We sincerely apologize for not having your room ready at the check in time. We have coached our staff in making better decisions in future. Thank you for staying with us and we hope to see you in future.

2/10 Väldigt dåligt

Samantha

Reste med familjen, Reste med husdjur
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
We stayed here on our way from Maine to Nashville- we chose this location because we had a dog and needed a dog friendly place. The place was sketchy from outside. When we went up to our room the lock was ripped off the wall, as two young women we felt very unsafe. We didn’t request a new room because we didn’t want someone to hear and see two vulnerable woman. The room was disgusting, with stains everywhere, and no a/c on when we arrived. We had to wedge my dog’s bone under the door in order to feel any type of security. To top it off my dog was playing with someone in the middle of the night and to my surprise it was someone’s socks, that were not mine or my sisters. Do NOT book here.
Bodde här 1 natt i maj 2024
Svar från FDM 7 maj 2024
Thank you for staying with us. We apologize for not being able to accommodate your stay. We assure you we will be working hard to make your stay pleasant in future.

10/10 Fantastiskt

April

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel and great price. Room was very clean and we loved that they had Dove soap and shampoo and conditioner. Never seen that in a hotel before, very cool. The bed was SO COMFY TOO!!!!!!!! Staff very nice as well. Thank you so much!!!!!
Bodde här 1 natt i april 2024
Svar från FDM 4 maj 2024
We appreciate the sweet feedback. We would love to host you again.

6/10 Okej

Maria

Reste med sin partner
Dirty carpets, noisy people woke us up in the night several times. Beds and bath were good and clean. No towel racks Noisy mini fridge
Bodde här 1 natt i april 2024
Svar från Nish 14 apr. 2024
We apologize for the inconvenience caused by the noise disturbances and the cleanliness issues with the carpets. We are glad to hear that you found the beds and bathroom to be clean and comfortable. Your feedback on the towel racks and noisy mini fridge will be addressed promptly. Thank you for sharing your experience.

2/10 Väldigt dåligt

Richard

Could not go and expedia would not give me a refund.
Bodde här 1 natt i april 2024
Svar från Nish 14 apr. 2024
We are sorry to hear about your experience with the refund process for your booking through Expedia.We value your feedback and strive to provide the best experience for all our guests. Thank you for bringing this to our attention.

10/10 Fantastiskt

Jared

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från FDM 23 mars 2024
Thank you for staying with us. We hope to see you soon.

10/10 Fantastiskt

Jennie

Bodde här 1 natt i mars 2024
Svar från FDM 7 apr. 2024
Thank you for staying with us. We hope to see you next time.

8/10 Bra

Tom

Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från FDM 1 mars 2024
thank you for staying with us.

6/10 Okej

jeff

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från FDM 1 mars 2024
we sorry to hear your stay with us was not up to the standard.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från FDM 1 mars 2024
Thank you for your feedback we will strive for a 100%.

8/10 Bra

Kenneth

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice wonderful staff will definitely stay there again next time threw
Bodde här 1 natt i januari 2024
Svar från FDM 1 mars 2024
We would love to see you next time you are in town.

2/10 Väldigt dåligt

Hilda

Bodde här 1 natt i januari 2024
Svar från FDM 1 mars 2024
We apologize that we were not able to meet your expectations. We will strive for a better feedback.

8/10 Bra

Amanda

Bodde här 4 nätter i januari 2024
Svar från FDM 1 mars 2024
Thank you very much for staying with us.

10/10 Fantastiskt

Sandra

Bodde här 1 natt i januari 2024
Svar från FDM 1 mars 2024
Thank you for the feedback, we hope to see you soon.

2/10 Väldigt dåligt

Kathleen

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
It was so bad we didn’t stay .
Svar från FDM 1 mars 2024
We are sorry to hear that you didn't stay with us. we apologize for the inconvenience.

8/10 Bra

Sharon

Bodde här 2 nätter i januari 2024
Svar från FDM 1 mars 2024
Thank you for staying with us.

6/10 Okej

Tim

Gillade: Renlighet, personal och service och rummets bekvämlighet
It’s OK
Customer service was great. Everyone was very friendly. We stayed there one night on our way to vacation. The place was clean. Needs updating. No USB ports on lamps which seems to be standard in other places. I think the sausage links at breakfast had been warmed over a few times. Glad we were able to take our dogs and the fee was reasonable. It’s good for a stopover but would not want to stay more than one night.
Bodde här 1 natt i januari 2024
Svar från FDM 1 mars 2024
We apologize for not being to accommodate your stay.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good overall
Everything was decent, location was great (right by the highway). Room was really cold though for some reason and I couldn’t turn the temperature up. Blankets were also very thin. Was decent overall for the price.
Bodde här 1 natt i januari 2024
Svar från FDM 1 mars 2024
We apologize for not meeting the expectation. We will take your feedback and improve on it.

10/10 Fantastiskt

G

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från FDM 1 mars 2024
Thank you for staying with us and we hope to see you soon.

10/10 Fantastiskt

Stephen

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från FDM 1 mars 2024
We apricate your stay with us and look forward to seeing you again.

6/10 Okej

debra

Gillade: Personal och service
Gillade inte: Renlighet
Ok for the price. The room did smell of small ke and pets.
Bodde här 1 natt i januari 2024
Svar från FDM 1 mars 2024
We are sorry to hear that your stay with us was not up to the standard. We will take your feedback too improve.

8/10 Bra

Daniel

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från FDM 1 mars 2024
Thank you for staying with us.

8/10 Bra

Debra

Bodde här 1 natt i januari 2024
Svar från FDM 1 mars 2024
Thank you for staying with us we hope to see you next time you are in town.

8/10 Bra

Melissa

Bodde här 1 natt i december 2023
Svar från FDM 1 mars 2024
Thank you for staying with us and we hope to see you soon.

10/10 Fantastiskt

Saroj

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Francis

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Enjoyed
Very nice room and friendly staff
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Margaret

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay - if we are in the area, we'll definitely stay here again.
Bodde här 1 natt i december 2023

8/10 Bra

Lindy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quick stop
Quick overnight stay before going to some area state parks. Amazing to have two King beds in the room that were very comfortable, great customer service and a wonderful breakfast to start the day.
Bodde här 1 natt i december 2023

8/10 Bra

Thomas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Okay for the Cost
It was a perfectly good hotel for the price paid - beds were very comfortable, felt safe, and was okay from a cleanliness perspective. The room was pretty cold, and there wasn't a way to turn off the air handler. When I tried to turn on the heat it was obvious that it hadn't run in quite some time - the burning smell was quite strong and I had to turn it off to make sure not to set off the smoke alarm. The blankets on the bed were quite literally thread bare. Some of the fixtures in the room had obviously been updated recently, but it had that half-updated look as if the updates had been started but then not quite completed.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Frances

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

vinaykumar, Charlotte

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

8/10 Bra

Kristina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very easy highway access. Staff very welcoming and hospitable. Enjoyed our stay and would definitely return.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Earnest

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We got a ground floor handicapped unit. The remodeling was nice and the sheets were clean. The front desk was very polite. New owners took over only months ago, so there is still some remodeling yet to come. I highly recommend this place
Bodde här 4 nätter i december 2023

8/10 Bra

Bonnie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

8/10 Bra

Ralph

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was helpful and friendly. Ownership was cheap with breakfast. One morning there was only sausage.
Bodde här 4 nätter i december 2023

8/10 Bra

Celeste

Gillade: Renlighet och personal och service
Could use some updating. The staff are very friendly.
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Ralph

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Conveniently located between Cookeville and Crossville. Staff friendly and helpful.
Bodde här 4 nätter i november 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Small town
Great motel in a great town could not complain will be back
Bodde här 1 natt i november 2023

6/10 Okej

Todd

Gillade: Personal och service
Gillade inte: Bekvämligheter
1
Bodde här 1 natt i november 2023

6/10 Okej

Linda

Reste med familjen
Gillade inte: Boendets skick och faciliteter
first room.....toilet was continuously running.....second room....tv remote didn't work nor could they find us one that would even though the place was sparsely full....tv mounted on wall had to turn on from the top that we couldn't reach they said.....sorry carpets everywhere including elevator were filthy the bed was nice thankful for that comfort at least the pillar out front had been on fire cause of someone throwing a cigarette and setting it on fire wont be staying there again
Bodde här 2 nätter i november 2023

2/10 Väldigt dåligt

JEFF

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
overnight stay
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Loretta

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything went great, good service, room was decent and they allow dog
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Loretta

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place to stay, staff is always friendly and our rooms always clean
Bodde här 1 natt i november 2023

8/10 Bra

Toni

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Elizabeth

Bodde här 1 natt i oktober 2023
Svar från FDM 24 nov. 2023
Thank you for your feedback.

8/10 Bra

Kenneth

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Patricia

Bodde här 1 natt i oktober 2023