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Recensioner av Sofitel Montevideo Casino Carrasco and Spa

5 out of 5
Sofitel Montevideo Casino Carrasco and Spa
Rambla Republica de Mexico sn, Montevideo

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 301 av 448 recensioner" "
8 - Bra i betyg. 87 av 448 recensioner" "
6 - Okej i betyg. 36 av 448 recensioner" "
4 - Dåligt i betyg. 13 av 448 recensioner" "
2 - Väldigt dåligt i betyg. 11 av 448 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

9,0/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Magnus Daniel

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel, a bit stiff feeling. Only wine and beer at the pool area. Quite slow service when check in and out.
Bodde här 2 nätter i februari 2020
Svar från Maria José Rivero Assistant General Manager, Gues 28 mars 2020
Bonjour Mr. Daniel, First of all, I would like to apologize for the delay in the response to your feedback, which was due to an internal problem in our system. We really appreciate your feedback regarding your stay at Sofitel Montevideo. It is always an honor to us to receive positive and constructive feedback from our guests. We are glad you have enjoyed your stay. We are sorry that your experience did not meet all your expectations. Please rest assured that we are taking the appropriate measures to address the points you have mentioned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you during your next trip to Montevideo. Best regards, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

8/10 Bra

Ann-Louise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Montevideo
Mkt vänlig personal i både reception och restaurang. Mkt renligt, Rummen klart godkända men inte 5 stjärning standard
Bodde här 4 nätter i januari 2019
Svar från Maria José Rivero Assistant General Manager, Guest 13 feb. 2019
Bonjour Mrs. Ann-Louise, we very much appreciate your feedback regarding your stay at Sofitel Montevideo Casino Carrasco & Spa. We will share your comments with all our team, especially with the Front Desk and Restaurant staff. I am sure they will be very happy and proud! Regarding the room satisfaction, please, accept my sinceres apologises if it did not meet your expectations. At Sofitel we stride to improve our service every day. Thank you for your feedback again. We are looking forward to welcome you again! Best regards, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

10/10 Fantastiskt

Nina, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel with a lot of atmosphere in the picturesque area of Carasco along the banks of Rio de La Plata. Excellent service and everything!
Svar från MaríaEugenia 29 nov. 2016
Bonjour "Nina ", Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. María Eugenia Carnabuci, Assistant General Manager & Customer Experience Manager. Yours sincerely,

10/10 Fantastiskt

Miguel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 2 nätter i maj 2024

4/10 Dåligt

jose paulo santo

Reste med familjen
Boa
Bodde här 4 nätter i mars 2024
Svar från Maria del Mar Cainzos 24 apr. 2024
BonjourThanks for choose Sofitel Montevideo.We will take into account your score to improve our service.Best regards

6/10 Okej

Mary, Glen Rock

Reste med sin partner
Gillade: Renlighet och bekvämligheter
The property is in a great area with lots of dining options. The exterior of the building is stunning. Our room was in need of some updating. The carpeting needed updating and the patch work done to the ceiling was visible. Additionally on our second night the television and several electrical outlets were not working. The initial person who checked us in was not so welcoming. When I asked for a.room with a water view she told me that all of the rooms in the hotel were taken but I had a great city view. Which was untrue, the view was of a mechanical unit. After unpacking we came down and she then asked if we wanted to change rooms the following day, not after unpacking for a 2 night stay. Later we went to reception for recommendations for things to do and places to eat and were given a restaurant which was closed in Monday’s and a museum which was also closed. Needless to say after ubering to both locations it was not only disappointing but a waste of time. On a positive note.. you can’t beat the location and the property has many amenities.. sadly our room was not up to Sofitel standards.
Bodde här 2 nätter i april 2024
Svar från Maria del Mar Cainzos 26 apr. 2024
BonjourThank you for your feedback.We are sorry that we have not been able to provide you with the care you deserve. We will follow up on the points you have set for us in order to improve the experience for our guests.Best regards

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I can’t say enough about the level of service and quality provided by this hotel. The place is spectacularly beautiful and the rooms are spacious. The on site restaurant is excellent as are the restaurants in the immediate neighborhood. In addition, the place is across the street from the beach. Finally, the price is extremely competitive. I’ll be back.
Bodde här 3 nätter i mars 2024
Svar från Maria del Mar Cainzos 4 apr. 2024
BonjourThank you so much for your Magnifique feedback!We really appreciate it, we hope to see you again soon!Best regards

4/10 Dåligt

Owen

Reste med familjen
Gillade: Renlighet
Dear Manager, I hope this letter finds you well. I recently had the pleasure of staying at your esteemed establishment, the Sofitel Hotel in Montevideo. While I appreciated many aspects of my stay, there were a few areas that fell short of expectations for a five-star hotel experience. Firstly, upon arrival, I encountered issues with the room amenities. The air conditioning unit emitted a disruptive noise throughout the night, which affected my ability to rest comfortably. Although the other concerns, such as the malfunctioning fridge and warm water, were promptly addressed, albeit in an unusual Way by locking me out of the cabinet where the fridge was and where teacups so I could not make tea.. the noise from the air conditioning persisted. Additionally, the service experience was not as seamless as I had anticipated. On multiple occasions, I encountered difficulties with the key cards for the lift, which required replacement. While these issues were minor, they detracted from the overall guest experience. Furthermore, I observed instances where the approachability and problem-solving skills of the staff could be improved. Instead of embracing a can-do attitude and finding solutions to challenges, there seemed to be a default response of "that's not possible." And "I will check "For instance, when seeking assistance from the front desk and reception, although very polite and courteous, I encountered delays and ultimately had to resolve matters independently. One partic
Bodde här 2 nätter i mars 2024
Svar från Maria del Mar Cainzos 25 apr. 2024
BonjourWe are very sorry that your experience has not been what you deserve.We thank you for sending us your comments, we take them into account in order to improve our service and provide stays that live up to what our guests deserve.

8/10 Bra

maria, buenos aires

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
Nice stay
Bodde här 1 natt i april 2024
Svar från Maria del Mar Cainzos 24 apr. 2024
BonjourThank you so much for your kind words, we really appreciate it.Best regards

10/10 Fantastiskt

Francisco

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Maria del Mar Cainzos 27 mars 2024
BonjourMuchas gracias por la excelente puntuación que nos ha otorgado.Saludos

10/10 Fantastiskt

Carolyn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel right in front of the beach. The staff are amazing. The room we got had a view of the beach and was big with bathroom separate from the shower. We dined at their restaurant for dinner where every recommendation for appetizers, entree and dessert was better than the next. I would definitely stay here again.
Bodde här 1 natt i mars 2024
Svar från Maria del Mar Cainzos 21 mars 2024
BonjourThank you for your positive feedback.We really appreciate.Best regards

10/10 Fantastiskt

Joseph

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel, great location in safe walkable neighborhood. Well appointed room, excellent restaurants, casino and spa. I will return.
Bodde här 2 nätter i mars 2024
Svar från Maria del Mar Cainzos 13 mars 2024
Bonjour!Thank you so much for taking the time to share your experience with us. It will be a pleasure to welcome you again.Best regards

10/10 Fantastiskt

LUIS

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Servicio muy profesional, instalaciones de lujo y ubicación ideal
Bodde här 1 natt i februari 2024
Svar från Maria del Mar Cainzos 6 mars 2024
BonjourEs un gusto saludarlo.Es muy grato saber que su estadía en nuestro Hotel ha sido Magnifique!Le agradecemos mucho, que haya compartido su experiencia.Le enviamos un saludo

10/10 Fantastiskt

Carlos

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great restoration of a very classic hotel!!
Bodde här 1 natt i februari 2024
Svar från Maria del Mar Cainzos 13 mars 2024
Bonjour!It's a pleasure to hear that you've had a true Sofitel experience. Thank you very much for your feedback.Best regards

10/10 Fantastiskt

Brent, Toronto

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Sofitel was terrific. Recommend staying here. Classic traditional hotel with great service. It's located in a beautiful neighborhood at one end of montevideo. Restaurants and shopping just behind the hotel.
Bodde här 2 nätter i februari 2024
Svar från Maria del Mar Cainzos 13 mars 2024
Bonjour!It's so good to hear you had a Magnifique stay! Thank you for choosing us.Best regards,

6/10 Okej

Marcelo

Reste med sin partner
Gillade: Renlighet och personal och service
La habitación asignada fue muy pequeña y mal ubicada. Solicitamos la posibilidad de un upgrade pero nos manifestaron que el hotel se encontraba completo.
Bodde här 1 natt i februari 2024
Svar från Maria del Mar Cainzos 12 mars 2024
BonjourLamento mucho saber que no estuvo a gusto en su habitación.Realmente nos gustaría poder recibirlo en próximas oportunidades para que pueda disfrutar el Hotel como Usted lo merece.

10/10 Fantastiskt

MARCELLO JAFET

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Maria del Mar Cainzos 29 feb. 2024
Bonsoir!Agradecemos mucho la puntuación que nos ha otorgado.Le enviamos un cordial saludo

8/10 Bra

Priscila

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bom
O hotel é deslumbrante. Atendimento cordial, funcionários muito educados. Só tive um problema no café da manhã do primeiro e segundo dia, a mesa não estava limpa e tivemos que pedir ao garçom pra vir higienizar e ele fez mal feito, acabou deixando o pano e álcool encima da mesa, foi bem estranho mas aí veio um outro funcionário e finalizou. Isso não poderia acontecer num hotel deste porte!
Bodde här 1 natt i februari 2024
Svar från Maria del Mar Cainzos 13 mars 2024
Bonjour!Thank you very much for choosing us and for your feedback, which we take into account to improve our service.Best regards

10/10 Fantastiskt

Luis

Bodde här 2 nätter i februari 2024
Svar från Maria del Mar Cainzos 21 mars 2024
Bonjour!Que bueno saber que ha tenido una estadía Magnfique!Gracias por su puntuación.Saludos

8/10 Bra

Laurence

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel room was comfortable. good beds.
Bodde här 1 natt i januari 2024
Svar från Maria del Mar Cainzos 13 mars 2024
Bonjour!We appreciate you choosing us and the score you have given us.

8/10 Bra

FLAVIO

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bom... mas esperávamos mais!
Hotel é bom, mas para um 5 estrelas, esperávamos bem mais... o serviço é bem razoável.. Quarto com banheiro com um pouco de mal cheiro e tb tivemos problema com o ar condicionado que parou de funcionar. Serviço de quarto não recolocou as garrafas de água (que eram cortezia) em um dos dias...
Bodde här 3 nätter i februari 2024
Svar från Maria del Mar Cainzos 12 mars 2024
Muito obrigado por nos enviar seus comentários, estamos ansiosos para vê-lo em um futuro próximo para que você possa viver uma verdadeira experiência Sofitel

10/10 Fantastiskt

Priscila

Bodde här 2 nätter i februari 2024
Svar från Maria del Mar Cainzos 29 feb. 2024
Bonjour!Es muy grato saber que ha disfrutado de su estadía y que ha tenido una verdadera experiencia Sofitel.Merci!

8/10 Bra

Antonio, vancouver

Staff
Bodde här 3 nätter i februari 2024
Svar från Maria del Mar Cainzos 29 feb. 2024
Bonjour!Muchas gracias por su puntuación y por destacar a nuestro equipo.Le enviamos un afectuoso saludo

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från Maria del Mar Cainzos 29 feb. 2024
Bonjour!Es un gusto saber que ha tenido un buena experiencia en nuestro Hotel.Agradecemos su puntuación.Saludos

10/10 Fantastiskt

PEDRO

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Maria del Mar Cainzos 29 feb. 2024
Bonjour!Muchas gracias por otorgarnos una puntuación de excelencia.Nos alegra saber que ha tenido una estadía Magnifique!

8/10 Bra

ORLEANS

Reste med familjen
Gillade: Personal och service
bom/razoavel
hotel bom, quartos disposicao nao muito inteligente, banheiro ok, pia do banheiro pequena com pouco espaco para amenities, escrivaninha para trabalho em local muito escuro e sem tomada
Bodde här 2 nätter i januari 2024
Svar från Maria del Mar Cainzos 12 mars 2024
Muito obrigado por nos escolher e por nos enviar seu feedback. Vamos trabalhar para melhorar nos aspectos indicados.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Para uma rede Sofitel estranhamos a falta de amenities e agua no quarto, até uma touca de banho precisava pedir na recepção. Ficamos um dia sem limpeza de quarto. Ficamos decepcionados com este serviço.
Bodde här 4 nätter i januari 2024
Svar från Maria del Mar Cainzos 12 mars 2024
Agradecemos o seu feedback. Nós os levamos em consideração para que possamos melhorar nosso serviço.

10/10 Fantastiskt

Leonardo

Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Maria del Mar Cainzos 29 feb. 2024
BonjourAgradecemos mucho su puntuación.Es muy grato saber que ha tenido una estadía Magnifique.

2/10 Väldigt dåligt

Calvin, porter ranch

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
I booked a room at the Sofitel with one Queen size bed to enjoy during the day and let the children sleep at night for a few hours while my wife and I spent time at the hotel’s casino until our 3am departure time to catch our flight to the US. Our goal was to not sleep at night in Montevideo and sleep instead during our entire 13 hour flight combo to Los Angeles, CA to avoid jetlag. Upon our arrival, the hotel management insisted that we purchase a second room because per their policy, two adults and two children could not stay in one room no matter the circumstances. It should not be up to hotel management to decide how I want to spend the night with my family. I have never experienced such strictness and rude attitude anywhere I have travelled. Even though I am fluent in Spanish, it is not my primary language. I still did my best to explain the reason why I chose to book one room instead of two, to no avail. We were given a separate room, not connected to ours, for our two daughters. My daughters' room had a connecting room not belonging to us, and even though I asked for that door to be locked, it didn't happen. We had to place our luggage in front of the door to avoid an unwanted intrusion. We arrived at the hotel around 11am. There was not a single restaurant that offered any kind of food at that time of day. Our only available option was to order food to our room. Overall, a horrible experience that shattered my opinion on the Sofitel brand.

10/10 Fantastiskt

Ana Paula

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Só acho que por ser um hotel de luxo o atendimento poderia ser mais acolhedor . Foi meu aniversário e não consegui alguns retornos que solicitei
Bodde här 4 nätter i december 2023

10/10 Fantastiskt

Adam

Svar från Maria del Mar Cainzos 5 mars 2024
Bonjour!Muchas gracias por otorgarnos una puntuación de excelencia:Le enviamos un cordial saludo

10/10 Fantastiskt

Aurelio

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Julio

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

OTAVIO M V

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Jaime, Rio de Janeiro

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Liene

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Catherine

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The best hotel in Montevideo
Loved the hotel and staff Martin, Frederico and Camilla. Very friendly and helpful and spoke English very well. Absolutely loved the bedding.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

jim

Reste med sin partner
Gillade: Bekvämligheter
Beautiful and graceful hotel. A national landmark. We were upgraded to a suite. The lobby was restored to its original condition with skylights and crown molding. The hotel is in Carrasco which is the best neighborhood in Montevideo. You can walk out the door and be on the Rambla or turn up the street for restaurants and shopping. The hotel has a spa, workout room, small indoor/outdoor pools, and a dry sauna. There is a lounge and restaurant. Our room was a corner suite with views of the water. It was large and very comfortable. We got a good deal with Expedia, about $70 less than the Accor rate. Staff were friendly and spoke good English.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Arthur

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Alexandre

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Michael, Lichfield

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Sofitel is a classy beautifully renovated top hotel. It is located away from the city in the lovely Carrasco neighbourhood. It boasts a first class restaurant worthy of its setting.

10/10 Fantastiskt

wilhelm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Uma bela experiência
Excelente hotel para aproveitar Montevidéu e arredores, quartos espaços com um ótimo banheiro, restaurante muito bom com um atendimento especial (destaco o Guillermo), uma piscina fantástica e um café da manha com muitas opções.
Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

Manuel, glendale

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hotel to stay in Montevideo
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Alexandre

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excelente!!
Excelente hotel quartos reformados e lindos. O hotel em si muito bonito a equipe super atenciosa. Cafe da manha maravilhoso.
Bodde här 1 natt i oktober 2023
Svar från Maria del Mar Cainzos 24 okt. 2023
BonjourWe really appreciate your words.We are so happy to know that you had a Magnifique stay.Best regards

4/10 Dåligt

Guillermo

Gillade: Bekvämligheter
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The glass of the balcony window was all cracked and ready to break. Really a shame. How could Expedia recommend this kind of Hotel.
Bodde här 4 nätter i oktober 2023

8/10 Bra

LESSANDRA

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Muito bom
Hotel lindissimo - áreas comuns. Ótimo spa e piscina. Entretanto, penso que os quartos precisam de uma modernização. Bom café da manhã. Serviço ok, nada excepcional. Ammenities dos quartos são fracos para esse tipo de hotel.
Bodde här 3 nätter i juni 2023
Svar från Maria del Mar Cainzos 2 okt. 2023
BonjourThank you so much for choose Sofitel.We are happy to know that you had a Magnifique ExperienceBest regards

6/10 Okej

Rafael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Maria del Mar Cainzos 28 sep. 2023
BonjourEs un gusto saludarlo,le agradecemos mucho que nos haya elegido para hospedarse en Montevideo.Saludos cordiales

10/10 Fantastiskt

TSUYOSHI

Bodde här 1 natt i september 2023
Svar från Maria del Mar Cainzos 16 sep. 2023
Bonjour!!Muchas gracias por su puntuación, realmente nos complace saber que ha tenido una estadía Magnifique!Saludos cordiales

4/10 Dåligt

maria

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Maria del Mar Cainzos 23 aug. 2023
BonjourLamentamos mucho no haber colmado sus expectativas.Nos gustaría poder saber un poco más sobre lo que no le ha gustado para poder mejorar nuestro servicio.Saludos cordiales

10/10 Fantastiskt

Hernan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nicce hotel with extremely polite and professional staff.
Bodde här 3 nätter i augusti 2023
Svar från Maria del Mar Cainzos 10 aug. 2023
Bonjour!Thank you so much for choose Sofitel.We are very happy to know that you had a Magnifique experience.Best regards