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Recensioner av The Palace of the Lost City at Sun City Resort

5 out of 5
The Palace of the Lost City at Sun City Resort
Sun City Resort, Moses Kotane, North West

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 330 av 566 recensioner" "
8 - Bra i betyg. 149 av 566 recensioner" "
6 - Okej i betyg. 46 av 566 recensioner" "
4 - Dåligt i betyg. 28 av 566 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 566 recensioner" "

9,0/10

Renlighet

8,6/10

Personal och service

9,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Peter

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Yanga 21 okt. 2023
Dear Peter,Thank you for sharing your rating with us. We appreciate your feedback regarding your recent stay at the Palace of the Lost City.We look forward to welcoming you back in the near future.Kind regards, The Palace of the Lost City team.

8/10 Bra

Per

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i maj 2019
Svar från Caron 9 maj 2019
Dear Per Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City

10/10 Fantastiskt

Stefan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Krister

Gillade: Renlighet och rummets bekvämlighet

10/10 Fantastiskt

Daniel, Johannesburg, SA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastiskt hotell med oslagbar frukost!
Mycket bra hotell. Rummen är bra men det som imponerar är utsidan, lobby, matsal etc. Servicen är verkligen I toppklass. Rekommenderas varmt.

10/10 Fantastiskt

Reinette

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Splendid hotel with fabulous breakfast in huge park like gardens Huge swimming pool Stayed several times before Only drawback is the naughty monkeys roaming around
Bodde här 4 nätter i mars 2024

8/10 Bra

Weradech

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Luxurious hotel with amazing rooms, delicious breakfast & stunning views! Website & signage need improvement. Large property - use specific address on GPS to avoid wrong entrance. Limited activities offered.
Bodde här 1 natt i april 2024
Svar från Francois du Toit 22 apr. 2024
Dear WeradechThank you so much for your review and suggestions It is appreciatedKind regards

10/10 Fantastiskt

Nazafarin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The most beautiful hotel I’ve ever been to
Bodde här 3 nätter i april 2024
Svar från Dee 17 apr. 2024
Dear Nazafarin,Thank you for taking time to rate us on Expedia .comKind Regards,Dorah

10/10 Fantastiskt

Kirstine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing stay
Bodde här 7 nätter i februari 2024
Svar från Francois du Toit 9 apr. 2024
Dear KirstineYour Amazing review is appreciatedKind regards

8/10 Bra

Jochen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A nice hotel that I’ve been visiting for the last 25 years and it hasn’t changed in the last 20 years that’s good and bad at the same time that installation in the bathrooms and showsers are out of date but everything is spotless clean
Bodde här 1 natt i februari 2024
Svar från Yanga 24 feb. 2024
Dear Jochen,Thank you for sharing your review with us. We truly appreciate our guest feedback.We are delighted to hear that you enjoyed your stay with us and have certainly noted your feedback regarding our bathroom.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager.

8/10 Bra

Vuk

Reste med familjen
Gillade: Personal och service och bekvämligheter
Sun City is nestled in an absolutely beautiful area and truly offers a luxurious escape. We stayed at The Palace which we were really looking forward to. The resort itself offers plenty to do and see, or just relax by the pool, at very affordable prices. The negatives is that our bedding and the linen used in the main restaurant had stains on them each of the days we were there. The Palace itself needs touching up as paint is peeling and umbrellas and such have holes in them. Lastly, the staff kept coming into our room multiple times throughout the day for reasons we couldn't quite figure out. Sometimes it was to clean our room, other times to ask if our room has been cleaned, and a few times a staff member walked in, saw us there and simply walked out. We would definitely visit again but there is definitely room for imporovement.
Bodde här 2 nätter i februari 2024
Svar från Yanga 24 feb. 2024
Dear Vuk,Thank you for sharing your review with us regarding your recent stay at the Palace. I can assure you that this is not the standard we pride ourselves in when assisting our guests. We will address your concerns with the relevant departments for redressing. We appreciate your feedback.Kind regards,Yanga ZitoRooms Division Manager.

10/10 Fantastiskt

Elsabe

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Relax in comfort and style.
Excellent service and great food. All staff very friendly and informstive.Will definately call again.
Bodde här 3 nätter i januari 2024
Svar från Francois du Toit 28 jan. 2024
Dear ElsabeIt will be our pleasure to welcome you back to The PalaceKind regards

10/10 Fantastiskt

Oren

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Unbelievable hotel!! If I could give it 10 stars I would. Great customer service, the hotel is a real palace, amazing architecture and decorations. The place also Sun city is a must go with great activities for a couple with or without kids. We did Quad, zip line, safari, pools, spa you name it!!!! Love this place and will definitely come back!!!
Bodde här 3 nätter i januari 2024
Svar från Francois du Toit 28 jan. 2024
Dear OrenThank you for your reviewWe look forward welcoming you backKind regards

6/10 Okej

Thomas

Bodde här 1 natt i januari 2024
Svar från Francois du Toit 28 jan. 2024
Dear ThomasThank you for taking the time to rate usKind regards

8/10 Bra

Hanna

Bodde här 2 nätter i december 2023
Svar från Francois du Toit 28 jan. 2024
Dear HannaThank you for your ratingKind regards

10/10 Fantastiskt

Jennifer

Bodde här 2 nätter i november 2023
Svar från Yanga 11 dec. 2023
Dear Jennifer,Thank you for sharing your rating with us. We happy to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 Fantastiskt

randell

Gillade: Renlighet, personal och service och bekvämligheter
Svar från Yanga 24 feb. 2024
Dear Randell,Thank you for sharing your rating with us. We appreciate your feedback regarding your experience with us.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager

8/10 Bra

Ghabriel

Bodde här 2 nätter i november 2023
Svar från Yanga 11 dec. 2023
Dear Ghabriel,Thank you for sharing your rating with us. We happy to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 Fantastiskt

Manesh

Reste med familj och småbarn
Gillade: Bekvämligheter och boendets skick och faciliteter
Beautiful and will be back!
Bodde här 2 nätter i november 2023
Svar från Yanga 2 dec. 2023
Dear Manesh,Greetings from the Palace of the Lost City.We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back.Kind regards,The Palace Team!

8/10 Bra

Mário

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Yanga 28 nov. 2023
Dear Mario,Thank you for sharing your rating with us. We are delighted to know that you enjoyed your stay with us.Kind regards,The Palace of the Lost City team.

10/10 Fantastiskt

Anita

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
The resort itself was mind blowing, character filled, it is the biggest and best breakfast we have ever eaten in the world in all our years of travel, the room was filled with South African decor and had everything you needed including a shower and bath and separate toilet, having access to the Valley of the Waves (water slides and wave pool and lazy river) included was an added bonus, having a courtesy bus also included to drop you off at various Sun city locations was amazing including being able to get access to a Spar Supermarket near the entrance to Sun city where we topped up on supplies for our room. The internet was super strong as well. We thoroughly recommend this hotel to anyone and everyone it is one of the best places we gave ever stayed at in the world.
Bodde här 4 nätter i november 2023
Svar från Francois du Toit 19 nov. 2023
Dear AnitaGreat to see you enjoyed your time with us and our facilities!!We hope to see you soon againKind regards

10/10 Fantastiskt

J E

Bodde här 1 natt i november 2023
Svar från Francois du Toit 19 nov. 2023
Dear JEThank you for your 10/10 scoreWe look forward welcoming you back!!Kind regards

10/10 Fantastiskt

Thomas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice place, good service!
Bodde här 2 nätter i november 2023
Svar från Francois du Toit 19 nov. 2023
Dear ThomasThank you for your review and 10/10 scoreKind regards

10/10 Fantastiskt

Jose Luiz, Porto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Yanga 16 nov. 2023
Dear Jose Luiz,Thank you for sharing your rating with us. We are delighted to know that we exceeded your expectations.Kind regards,The Palace of the Lost City team.

10/10 Fantastiskt

Alvaro

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Yanga 16 nov. 2023
Dear Alvaro,Thank you for sharing your rating with us. We are delighted to know that we exceeded your expectations.Kind regards,The Palace of the Lost City team.

4/10 Dåligt

LEON

Bodde här 5 nätter i oktober 2023
Svar från Yanga 8 nov. 2023
Dear Leon,Greetings from the Palace of the Lost City.Thank you for sharing your rating with us; we are saddened to know that we did not meet your expectations.Kind regards,The Palace of the Lost City team.

10/10 Fantastiskt

Gabriele

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Erlebnis und Erholung
Bodde här 2 nätter i oktober 2023
Svar från Francois du Toit 4 nov. 2023
Dear GarieleThank you for your review and 5 star ratingkind regards

10/10 Fantastiskt

Brett, Harare

Bodde här 4 nätter i oktober 2023
Svar från Yanga 28 nov. 2023
Dear Brett,Thank you for sharing your rating with us. We are delighted to know that you enjoyed your stay with us.Kind regards,The Palace of the Lost City team.

10/10 Fantastiskt

ryan

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Highly recommend 5stars
Bodde här 8 nätter i oktober 2023
Svar från Francois du Toit 30 okt. 2023
Dear ryanThank you for your review and 5 star rating!!We hope to see you soon againKind regards

10/10 Fantastiskt

Kelly-Ann

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent customer service, beautiful hotel and a fantastic stay. We will back!
Bodde här 2 nätter i oktober 2023
Svar från Francois du Toit 26 okt. 2023
Dear Kelly-AnnThank you so much for your feedback!!It will be our pleasure to welcome you back!!Kind regards

10/10 Fantastiskt

Mousin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only issue is the food in the hotel is not HALLAL
Bodde här 2 nätter i oktober 2023
Svar från Yanga 21 okt. 2023
Dear Mousin,Thank you for your feedback regarding your visit to the Palace of the Lost City.We are glad to know that you had a wonderful stay with us. We are sorry that we were not able to cater for your requirements.We are happy to have had an opportunity to host you.Kind regards,The Palace of the Lost City team

10/10 Fantastiskt

George

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything about this hotel was stunning . It is a large complex so maybe a little more info on how to get about and the map I had to ask for was not very good at all . Other then the lack of information on site the place was stunning
Bodde här 2 nätter i oktober 2023
Svar från Yanga 31 okt. 2023
Dear George,Greetings from the Palace of the Lost City.Thank you for sharing your feedback with us regarding your recent visit. We have noted your concerns regarding communication, and we will endeavor to improve; however, it is great to know that you enjoyed your overall experience with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 Fantastiskt

Huw

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Simply Fabulous
The Palace was magnificent when we stayed there 25 years ago and it is still magnificent. The staff were fabulous and could not do more for you. The rooms were sumptuous and the food defies description it was so good. 100% brilliant.
Bodde här 3 nätter i oktober 2023
Svar från Yanga 17 okt. 2023
Dear Huw,Thank you for sharing your review with us. Indeed, the Palace has most magnificent architecture and is rich in culture through her people the beauty comes alive, and we truly appreciate to know that we still elegantly embody this vision. We will share your amazing feedback with the rest of the team.We look forward to welcoming you back.Kind regards,Yanga Zito

10/10 Fantastiskt

Stephen

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från Yanga 17 okt. 2023
Dear Stephen,Thank you for sharing your rating with us. We are delighted to know that we met and exceeded your expectations.We look forward to welcoming you back.Kind regards,The Palace of the Lost City

10/10 Fantastiskt

Anna Gabriela

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Yanga 3 okt. 2023
Dear Ms. Gabriela,Thank you for sharing your rating with us. We are pleased to know that we met your expectations.We look forward to welcoming you back and trust you travelled safely back home.Kind regards,Yanga Zito

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing
Bodde här 3 nätter i augusti 2023
Svar från Francois du Toit 20 sep. 2023
Thank you for your amazing reviewKind regards

10/10 Fantastiskt

Shane

Gillade: Personal och service
It was suppose to be my wifes perfect birthday gift. 1. The aircon wasnt working 2. The hospitality wasnt up to standard 3. The lifts carpet was dirty 4. We had to wait outside for our dinner reservation 5. There was no eggs due to loadshedding. i was dissapointed. going to email the hotel directly
Bodde här 1 natt i september 2023
Svar från Francois du Toit 20 sep. 2023
Dear ShaneI am truly sorry to read about your experience.We will Wait for your e - mailKind regards

10/10 Fantastiskt

Florencia

Bodde här 2 nätter i september 2023
Svar från Francois du Toit 8 sep. 2023
Dear FlorenciaThank you for your ratingKind regards

10/10 Fantastiskt

Renaud, London

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is located within the huge Sun City complex which has a ton of activities to keep adults and kids busy. The fact that the property is only a 5min drive from the Pilanesberg park makes the location exceptional and going on a safari a breeze. The hotel is perfect for families and would definitely recommend it to anyone who wants to have the flexibility of doing a mixture of safaris and daily activities. My only complaint is that we didn’t receive any VIP Access amenities during our stay.
Bodde här 6 nätter i augusti 2023
Svar från Francois du Toit 8 sep. 2023
Dear RenaudThank you so much for your amazing review. Wonderful to see you enjoyed your time with us. Our apologies for not receiving VIP amenities. We are looking into this.It is our sincere hope that we shall see you soon againKind regards

8/10 Bra

Tebogo

Bodde här 2 nätter i augusti 2023
Svar från Francois du Toit 20 sep. 2023
Dear TebogoThank you for rating usKind regards

10/10 Fantastiskt

Craig

Reste i grupp
Gillade: Bekvämligheter och boendets skick och faciliteter
Great stat
Bodde här 2 nätter i augusti 2023
Svar från Francois du Toit 20 sep. 2023
Dear CraigThank you for your review and ratingWe hope to see you soonKind regards

10/10 Fantastiskt

Natalie

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My son and I stayed at the Palace wished we had stayed longer. Staff and all amenities were brilliant. Set up for bedtime was really nice. Ease of getting around really good. You felt good staying there. We will be back next year
Bodde här 1 natt i augusti 2023
Svar från Yanga 22 aug. 2023
Dear Natalie,Thank you for taking the time to submit your review. We love hearing from our guests about their experiences with us.We are delighted that we had the privilege of hosting you and we look forward to welcoming you back. Kind Regards,Palace Team

10/10 Fantastiskt

Jane

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing hotel. Only problem was the water in the shower where it was either boiling hot or freezing cold no in between. Other than that faultless. Amazing places to stay. So much detail.
Bodde här 3 nätter i augusti 2023
Svar från Yanga 22 aug. 2023
Dear Jane,Thank you for sharing your review with us. We are delighted to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,Palace Team

10/10 Fantastiskt

Blanca

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The place it self is unique, we do like it a lot.
Bodde här 2 nätter i juli 2023
Svar från Dee 19 juli 2023
Dear Blanca,Thank you for taking time to share to share your positive feedback on Expedia.com.Kind Regards,Dorah

8/10 Bra

Thoa

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
The hotel architecture is very unique which is located in a huge area surrounded by gardens and waterfalls. Breakfast is very good with many varieties. Staff is not attentive sometimes. The sound proof of rooms is not good enough when we could hear kids running screaming in corridor in early morning. It was a pleasant stay overall.
Bodde här 13 nätter i juni 2023
Svar från Dee 13 juli 2023
Dear Thoa,Thank you for taking time to rate us, feedback like this makes us grow.Kind Regards,Dorah

8/10 Bra

Samantha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
An experience everyone needs to have.
Bodde här 6 nätter i juni 2023
Svar från Francois du Toit 11 juni 2023
Dear SamanthaThank you so much for your reviewTrust me when I say it was a pleasure hosting you at The PalaceKind regards

10/10 Fantastiskt

Nicholas

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2023
Svar från Yanga 5 juni 2023
Dear Nicholas, Thank you for sharing your rating with us; we appreciate your feedback.We look forward to welcome you back.Kind regards,Yanga ZitoRooms division manager

10/10 Fantastiskt

Sally

Bodde här 3 nätter i maj 2023
Svar från Yanga 24 juni 2023
Dear Sally,Thank you for sharing your rating with us. We appreciate your feedback, and we look forward to welcoming you back in the future. Kind regards, Yanga Zito

8/10 Bra

Nikrouz

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent property Top of the line on every thing except: No privacy in the shower for two men traveling together Shower water extreme tempeture fluctuations Steaming hot or ice cold
Bodde här 3 nätter i maj 2023
Svar från Yanga 21 maj 2023
Dear, NikrouzThank you for sharing your review with us, we appreciate your feedback. We have noted your concerns regarding our shower facility, and we will address the matter. We are indeed happy to know that you enjoyed your overall stay with us.We look forward to welcome you back.Kind regards,Palace Management.

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
One of the best experiences of our family's life. It was super super wonderful. We woukd recommend this stay to everyone.
Bodde här 8 nätter i april 2023
Svar från Francois du Toit 20 maj 2023
Dear Robertthank you so much for your review and 5 star rating!!It will be our pleasure to welcome you back to The Palace.Kind regards