Guest Please read the reviews before and after this guest. We are dedicated to offering the best experience possible, when things to go amiss we respond quickly to try and remedy any issue. To be sure that we are trying to meet our guests highest expectations, I wanted to clearly understand what happened and our response. To that end I have completed a time line to include your issues and our response. • You checked in late afternoon on January 5, 2021 • At 10:57 pm you emailed me that your refrigerator was not cooling properly and that one of the Master bedroom ceiling fans were making a clacking sound. • I replied shortly thereafter and explained that it was a new refrigerator and that on Sunday June 6th I would have our caretaker, who lives on site, check the refrigerator. I also informed you that the one fan making noise could be shut off, thus leaving one working fan along with the AC. • On Sunday June 6th we attempted to find issue with the new refrigerator and later found out that someone placed the fridge in “vacation” mode. We provided a cooler and ice until resolved. • On Sunday June 6th you also reported that you had set the lower level AC unit to 72 but the temperature gage registered 76. • Our care taker brought additional fans and instructed you to place one unit in the upstairs hallway (where another AC unit was working) and that would blow more cooler air downstairs. • As you know we have working ceiling fans in all bedrooms and in the dinning and great room to aid cooling and air circulation. • On Monday June 7th the Island’s (only) AC repairman spent most of the day to get the lower AC unit working but determined that we had to replace the condenser. We immediately ordered the condenser for the lower AC Unit to be sure it would cool the lover level from 76 to your desired 72 (this could have been accomplished if you had used the fan we provided to send the cooler air from upstairs downstairs). • The condenser was replaced and working by June 10.. • The refrigerator was working properly June 6 with the proper setting mode (the freezer was working as per vacation mode keeping the refrigerator temp at about 40 degrees). • We installed new fans in the Master Bedroom June 7. We certainly agree that this was truly an inconvenience, even after all of our good intentions to mitigate and make all necessary fixes and repairs.

Mike; We are happy to hear you and your family enjoyed your stay. We strive to make each guests stay an exceptional one, I spoke to our on site caretaker and he said that no one made him aware of any shortages of any supplies. So I am sorry to hear you had issues with not enough supplies. It's hard to judge individual needs and we have never had this issue before. We will work on this for the future. The Island's internet is often spotty but most always adequate on the main level. It is difficult to send wireless signals through reinforced concrete block walls which we chose for safety and protection against hurricanes. I work from our home when I am in residence and need the internet so we do monitor this issue closely; so while internet on the Island may be spotty; we most always have reception somewhere in the house.

Mike and family: Thanksfor your kind words and thank you for visiting our home for the third time! Hope you had a wonderful time and great anniversary. We look forward to your next visit.