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Recensioner av Holiday Inn Express & Suites Mt Sterling North, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Mt Sterling North, an IHG Hotel
269 Evans Ave., Mount Sterling, KY

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 275 av 426 recensioner" "
8 - Bra i betyg. 96 av 426 recensioner" "
6 - Okej i betyg. 27 av 426 recensioner" "
4 - Dåligt i betyg. 15 av 426 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 426 recensioner" "

9,0/10

Renlighet

9,2/10

Personal och service

9,0/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Jeannette

Reste med familj och småbarn
Gillade: Personal och service och bekvämligheter
Not sure what was going on but pepole talegateing in parking lot lots of young kids in area and pool over crowed with them
Bodde här 1 natt i april 2024
Svar från Cassie 29 apr. 2024
Hello Jeannette!Thank you for taking the time to tell us about your experience with us. We apologize for the noise and crowded public areas that you experienced during your time with us.

8/10 Bra

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
On dead end street
Bodde här 2 nätter i april 2024
Svar från Cassie 22 apr. 2024
Thank you for taking the time to tell us about your experience!

10/10 Fantastiskt

Pam

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was extremely friendly. Rooms looked updated.
Bodde här 1 natt i april 2024
Svar från Jamie 15 apr. 2024
Thank you for taking the time to fill out our survey and glad you had a good experience with us. Hope you will choose to stay with us in the future.

10/10 Fantastiskt

Sharon

Reste med sin partner
Good breakfast. Near the great restaurant…Don Senoras
Bodde här 1 natt i mars 2024
Svar från Cassie 1 apr. 2024
Thank you so much for taking the time to give us some feedback about your stay with us! It was a pleasure to have you stay with us and we look forward to seeing you again!

10/10 Fantastiskt

Amy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Jamie 28 mars 2024
Thank you for staying with us and we greatly appreciate you taking time to leave us a survey. Hope you will return in the future. Thank you,Jamie GinterAssistant General Manager

6/10 Okej

Tammara

Gillade: Bekvämligheter
Gillade inte: Renlighet
The carpet was heavily soiled. The beds were very soft. Way too cushioned as my back hurt upon waking. The bathroom was clean and Vicky in housekeeping was amazing.
Bodde här 7 nätter i februari 2024
Svar från Cassie 9 mars 2024
Thank you for taking the time to tell us about your experience. We use all feedback to better our property!

10/10 Fantastiskt

Lisa, Gallatin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was friendly. Room was clean. Breakfast was nice.
Bodde här 2 nätter i februari 2024
Svar från Cassie 6 feb. 2024
Thank you for taking the time to tell us about your stay!Hope to see you again soon!

10/10 Fantastiskt

Catherine

Bodde här 1 natt i december 2023
Svar från Cassie 20 dec. 2023
Thank you for taking the time to tell us about your experience!

8/10 Bra

Felix

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Cassie 13 dec. 2023
Thank you for taking the time to give us some feedback!

10/10 Fantastiskt

Jeannette

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best breakfeast ever at this holiday inn
Bodde här 2 nätter i november 2023
Svar från Cassie 7 dec. 2023
Thank you so much for your kind words about our property!We hope to see you soon!

10/10 Fantastiskt

Derek

Bodde här 1 natt i november 2023
Svar från Cassie 20 dec. 2023
Thank you for taking the time to tell us about your experience!

10/10 Fantastiskt

Elizabeth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great weekend trip!
Employees at front desk were efficient and helpful with restaurant suggestions and help with Ref River Gorge information. The hotel was clean and our room comfortable. We used the clean, fully equipped fitness room and enjoyed breakfast both mornings with a variety of food choices.
Bodde här 2 nätter i oktober 2023
Svar från Cassie 31 okt. 2023
Thank you so much for taking the time to tell us about your stay with us! It was great having you in house and we are happy to hear that you enjoyed your weekend trip!

10/10 Fantastiskt

Matt

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good spot, enjoyed our stay
Bodde här 2 nätter i oktober 2023
Svar från Cassie 31 okt. 2023
Thank you so much, Matt!We hope to see you again in the future!

10/10 Fantastiskt

Carl

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s ok
Bodde här 1 natt i oktober 2023
Svar från Cassie 25 okt. 2023
Thank you for taking the time to give us some feedback! Thank you for choosing to stay with us!Hope to see you again in the future!

10/10 Fantastiskt

philip

Gillade: Renlighet och personal och service
Bodde här 1 natt i oktober 2023
Svar från Cassie 25 okt. 2023
Thank you for taking the time to give us some feedback! Thank you for choosing to stay with us!Hope to see you again in the future!

8/10 Bra

John

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
When I took a shower my bare feet "bled" muddy water. This means the room rug was so soiled that my bare feet had become filthy duing the very few mintues I had been barefoot in the room. I've only ever seen this from hotels with outside hallways. I was shocked that the carpet could be so soiled. On the other hand, my room was perfectly quiet. It was away from the the highway but even on the highway side in the lobby and at breakfast etc it seemed perfectly quiet.
Bodde här 1 natt i oktober 2023
Svar från Cassie 23 okt. 2023
Thank you, John for taking the time to tell us about your recent stay with us. Please know that we take all feedback seriously and use it to better our property for future stays. We apologize for any inconvenience that you experienced during your stay.

10/10 Fantastiskt

Tricia Potts

Reste med familjen
Nice place to stay
Nice clean room, very spacious room
Bodde här 1 natt i oktober 2023
Svar från Cassie 10 okt. 2023
Hello Tricia,Thank you for taking the time to give us some feedback!We hope to see you again in the future!

8/10 Bra

Brad

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Cassie 6 okt. 2023
Thank you for taking the time to tell us about your recent stay with us. We appreciate the feedback!

8/10 Bra

Lana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i september 2023
Svar från Cassie 31 okt. 2023
Hello Lana!Thank you for taking the time to tell us about your recent stay with us!

8/10 Bra

Gail

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Cassie 18 sep. 2023
Hello Gail!Thank you for taking the time to tell us about your recent stay!

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Carpet was dirty and room had strong oder of old cigarette smoke.
Bodde här 1 natt i september 2023
Svar från Cassie 18 sep. 2023
Hello!We are sorry that we missed the mark in your recent stay with us.We appreciate the feedback and would like to let you know that we take all feedback seriously and use it to better our facility.We hope you know this isn't our norm and we hope that you will give us the opportunity to show you this.Thank you,

8/10 Bra

Sara

Bodde här 2 nätter i augusti 2023
Svar från Cassie 28 aug. 2023
Thank you for taking the time to give us some feedback about your recent stay!

10/10 Fantastiskt

Bruce

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved the bed and walk in shower.
Bodde här 1 natt i juli 2023
Svar från Cassie 25 juli 2023
Thank you for taking the time to give us some feedback about your stay!

10/10 Fantastiskt

yogeshkumar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från Cassie 25 juli 2023
Thank you for taking the time to give us some feedback about your stay!

6/10 Okej

Johnny

Reste med sin partner
Needs a sign on main road of exit. It was hard to locate
Bodde här 1 natt i juli 2023
Svar från Cassie 21 juli 2023
Thank you for your feedback!

10/10 Fantastiskt

Jonathan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2023
Svar från Cassie 21 juli 2023
Thank you!

10/10 Fantastiskt

Bruce

Bodde här 1 natt i juli 2023
Svar från Cassie 21 juli 2023
Thank you!

10/10 Fantastiskt

Jodi

Bodde här 1 natt i juli 2023
Svar från Cassie 21 aug. 2023
Thank you for taking the time to tell us about your recent stay with us. It was a pleasure to have you in house and we hope to see you again in the future.

8/10 Bra

Michael, Mosinee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was as expected for my stay. The hotel was nice, the staff treated me well, and my room was clean. It's out of Holiday Inns control, but the hotel is the only property on the street that is upkept. The other properties are in various stages of urban decay.
Bodde här 1 natt i juli 2023
Svar från Cassie 16 juli 2023
Good Morning Michael!Thank you for staying with us!We hope that we see you again on your future travels!

10/10 Fantastiskt

Jamie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från Cassie 16 juli 2023
Thank you for the feedback, Jamie!

8/10 Bra

Sharon

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The shower in our room looks like it needs some work around the base and the shower door did not close tightly.
Bodde här 1 natt i juli 2023
Svar från Cassie 11 juli 2023
Hello Sharon!Thank you for taking the time to tell us about your previous stay with us!We apologize for the inconvenience that you encountered!

8/10 Bra

Stacey

Bodde här 1 natt i juli 2023
Svar från Cassie 21 aug. 2023
Thank you for taking the time to tell us about your recent stay with us. It was a pleasure to have you in house and we hope to see you again in the future.

8/10 Bra

Michelle

Bodde här 1 natt i juli 2023
Svar från Cassie 21 aug. 2023
Thank you for taking the time to tell us about your recent stay with us. It was a pleasure to have you in house and we hope to see you again in the future.

8/10 Bra

Amanda

Bodde här 1 natt i juli 2023
Svar från Cassie 21 aug. 2023
Thank you for taking the time to tell us about your recent stay with us. It was a pleasure to have you in house and we hope to see you again in the future.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Cassie 6 juli 2023
Good Morning!Thank you for taking the time to tell us about your recent stay with us!We are happy to hear we made this a positive experience for you and we hope to see you again on future travels!

10/10 Fantastiskt

Darlene

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice last minute stay.
Bodde här 1 natt i juli 2023
Svar från Cassie 6 juli 2023
Good Morning!Thank you for taking the time to tell us about your recent stay with us!We are happy to hear we made this a positive experience for you and we hope to see you again on future travels!

10/10 Fantastiskt

Denise

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från Cassie 30 juni 2023
Good Evening, Denise!Thank you for taking the time to give us some feedback about your recent stay.It was a pleasure to have you in house.

8/10 Bra

Carolyn

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice and clean
Bodde här 1 natt i juni 2023
Svar från Cassie 26 juni 2023
Thank you for your recent stay with us!It was a pleasure having you in house and we hope that you choose us again in the future!

10/10 Fantastiskt

Kristi

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was very nice and clean. Our room was very spacious too. There are stores nearby if you forgot to pack something.
Bodde här 1 natt i juni 2023
Svar från Cassie 30 juni 2023
Hello, Kristi!Thank you for your recent stay with us!It was a pleasure to have you in house, we hope to see you again in the future!

10/10 Fantastiskt

Denise

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent!
Excellent experience! I would highly recommend this hotel. Staff was helpful. Room is very large and newly remodeled. We would definitely stay here again.
Bodde här 1 natt i juni 2023
Svar från Cassie 20 juni 2023
Hello!Thank you so much for staying with us! We appreciate you taking the time to give us some feedback!

10/10 Fantastiskt

Doug

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Extremely friendly staff.
Bodde här 2 nätter i maj 2023
Svar från Cassie 10 juni 2023
Hello Doug!Thank you for taking the time to give feedback about our staff. We hope to see you again soon!

10/10 Fantastiskt

Donna

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A hook for a towel next to the shower would be so helpful.
Bodde här 1 natt i maj 2023
Svar från Cassie 21 maj 2023
Thank you so much for taking the time to give us some feedback to improve our property!

10/10 Fantastiskt

Cindy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The check in lady was very friendly and helpful.
Bodde här 1 natt i maj 2023
Svar från Cassie 13 maj 2023
Thank you for taking the time to give us some feedback. We appreciate the kind words about our staff!

10/10 Fantastiskt

Linda

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Rooms were great. Staff was wonderful.
Bodde här 2 nätter i maj 2023
Svar från Cassie 10 maj 2023
Thank you for taking the time to give us some feedback about our property and staff! It was a pleasure having you in house!

10/10 Fantastiskt

Robin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2023
Svar från Cassie 10 maj 2023
Thank you for your recent stay with us!

10/10 Fantastiskt

Amber Nicole

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a great place
Bodde här 1 natt i april 2023
Svar från Cassie 2 maj 2023
Thank you for your recent stay with us and thank you for taking the time to give us some feedback about your stay.

4/10 Dåligt

Carlos

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Next to the highway, noise is crazy, cleaning is 0 (zero) on the bathroom with live bugs, only issues, breakfast good.
Bodde här 1 natt i april 2023
Svar från Cassie 2 maj 2023
We are sorry to hear about the inconvenience that you encountered during your stay with us. We hope that you give us the opportunity to show you this isn't our norm.

10/10 Fantastiskt

Michaela

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
I liked how clean the area was and how kind everyone was.
Bodde här 3 nätter i april 2023
Svar från Cassie 24 apr. 2023
Thank you so much for your stay! We appreciate you choosing us!

8/10 Bra

Heather, Hampden

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was really clean. Wallpaper was peeling in the bathroom and the thermostat was sticking so it was either 63 or 78 in the room, nothing in between.
Bodde här 2 nätter i april 2023
Svar från Cassie 24 apr. 2023
I am sorry for the inconveniences that you encountered during your stay! We appreciate you choosing to stay with us.

10/10 Fantastiskt

LAWRENCE

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
EXCELLENT HOTEL WITH EXCELLENT SERVICE
I WANT TO THANK, TASHA, WHO WORKED THE CHECK-IN ALL ALONE. I CALLED DOWN TO THE FRONT DESK AND ASKED ABOUT GETTING KEURIG CUPS BECAUSE THERE WERE NONE IN THE ROOM. SHE SAID COME DOWN IN A FEW MINUTES AND I WILL GET THEM. I WAITED AND WENT DONE, THERE WAS A HUGE LINE OF PEOPLE CHECKING IN. I WENT BACK UP AND THEN CAME DOWN AFTER A FEW MORE MINUTES, MORE PEOPLE COMING IN THE DOOR. I HEARD HER SAY, WE ARE SOLD OUT. WELL, I SAT DOWN AND WAITED UNTIL SHE WAS FINISHED. WE WENT TOGETHER TO THE 2ND FLOOR AND SHE GOT ME THE KEURIGS. SHE WAS SO VERY NICE. I ASKED HER WAS SHE DONE FOR THE NIGHT AND SHE SAID NO, I HAVE 17 MORE COMING TO CHECK-IN. I TOLD HER SHE WAS DOING A GREAT JOB. SHE TOLD ME THE OTHER GIRL QUIT. I THINK TASHA DESERVES A BONUS ON HER CHECK FOR ALL OF THIS. SHE SMILED AS SHE GREETED EACH CUSTOMER. THE HOTEL WAS VERY NICE. I THINK THERE NEEDS TO BE 2 ELEVATORS INSTEAD OF ONE. LOVED THE WALK-IN SHOWER!!! THE BREAKFAST WAS VERY GOOD AND THE LADY WORKING DOING THE BREAKFAST WAS VERY SWEET TOO. I VISITED MY FAMILY THAT I HAD NOT SEEN IN YEARS. IT WAS A NICE TRIP. VERY NICE HOTEL FOLKS.
Bodde här 2 nätter i april 2023
Svar från Cassie 24 apr. 2023
Thank you so much for the kind words about our property and staff!