Thank you so much

I apologize about your bad experience

Dear Tina, We sincerely apologize for the discomfort and safety concerns you experienced during your stay. Your safety and peace of mind are our utmost priorities, and it's distressing to hear about the incidents you encountered in our parking lot. We are actively working to address security measures to ensure the safety of our guests and their belongings. Your feedback is invaluable as it helps us identify areas for improvement, and we are committed to enhancing our services to provide a more secure environment for all our guests. We hope you will consider giving us another opportunity to provide you with a better and safer experience in the future.Sincerely,Hotel Management

Dear Ray, Thank you for choosing us and sharing your experience at Extended Stay America. We regret any inconvenience caused by the fact that you saw a car being vandalized. Ensuring the safety and security of our guests and their belongings is a top priority. We take such matters seriously and will enhance our security measures to prevent similar occurrences. We appreciate your feedback and hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

I am so sorry to hear that we did not meet your expectations. I apologize for the inconvenience.

I am so sorry to know that we did not meet your expectations. I apologize for the inconvenience.

Dear Jacobo, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Shamsah, We're sorry to learn about the challenges you faced during your stay. The noise disturbance from the highway, issues with the door, and the disruptive refrigerator sound are certainly not the experiences we aim to provide. Your feedback is valuable, and we apologize for any inconvenience caused. We'll address these concerns with our team to ensure improvements in the future. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Shamsah, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff could resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Thank you for taking the time to review us, we look forward to see you again.

Dear John, Thank you for choosing us and sharing your feedback. We're delighted to hear about your positive experience in Mountain View. We understand the importance of a welcoming and comfortable environment for guests and their four-legged companions. It's fantastic to know you had a quiet and relaxing stay despite the city's hustle and bustle. We look forward to welcoming you and your Bernese dog back for another enjoyable visit in the future. Thank you for your kind words.Sincerely,Hotel Management

Dear MICHAEL, Thank you for choosing us and reviewing your recent stay. We appreciate your feedback and understand the importance of essential amenities. While we regret any inconvenience you faced during your visit, your input helps us better address our guests' needs. We strive to provide a comfortable experience, and we'll work to ensure that such essentials are readily available for future guests. Thank you for sharing your experience; your comments are valuable for our ongoing improvements.Sincerely,Hotel Management

Thank you for taking the time to review us, we look forward to see you again.

Dear CHARLANE, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you enjoyed our location and have a great time here with the amenities provided. Every member is committed to ensuring our guests have a perfect time, so we appreciate your remarks. Please visit us again! Sincerely,Hotel Management

Thank you for taking the time to review us, we look forward to see you again.

Thank you for taking the time to review us, we look forward to see you again.

Thank you for taking the time to review us, we look forward to see you again.

Dear David, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. Your feedback is important to us, and we will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We hope you will consider giving us another opportunity to serve you so we can provide you with the immaculate and enjoyable experience you deserve.Sincerely,Hotel Management

Dear Saul, Thank you for letting us know about your stay. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take the cleanliness of our hotel lightly. We will address this matter with our housekeeping associates to ensure it does not happen again. Appropriate measures will be taken to ensure such instances are not repeated. We appreciate your understanding and hope you will consider a second visit. Sincerely, Hotel Management

Thank you for taking the time to review us, we look forward to see you again.

Dear Syrophine, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites with a well-equipped kitchen. We look forward to welcoming you back soon!Sincerely,Hotel Management

Thank you for taking the time to review us, we look forward to see you again.

Dear Guest, Thank you for choosing Extended Stay America for your recent stay. We're pleased you found our rates reasonable and appreciated the amenities in the room. However, we apologize for the inconvenience with the tub faucet, and we'll work to ensure a better response in such situations in the future. Despite this, we're delighted you had an overall good experience with us. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Thank you so much for the great review, we appreciate it. It is so nice of you to take the time to give us a positive review.

Dear Ji-Hyeun, Thank you for selecting Extended Stay America and taking the time to write a review. Your kind words, noting our associates' gracious hospitality and our suite's cleanliness, are much appreciated. However, we are sorry for disrupting your sleep caused by the noise disturbance from the AC and the inconvenience caused by the lack of toiletries. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Ray, Thank you for staying with us and for your review of our hotel. We are delighted you had a comfortable stay. We aim to provide an excellent experience and are glad we could provide this for you. Thank you for staying at Extended Stay America. We hope you will be back to see us again soon.Sincerely,Hotel Management

Dear Sung, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property and a good-conditioned room. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management

Dear myrah, It is delightful to read that you enjoyed everything about your time at Extended Stay America and that we exceeded your expectations. We strive to provide everything needed for the perfect stay, and we're glad we could make that happen for you. We appreciate your kind feedback, and we hope you will be able to stay with us again soon.Sincerely,Hotel Management

Dear Guest, We are sorry for the issues you experienced with your reservation and regret the inconvenience caused. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have the opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management

Kate, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

Richie, thank you for being our guest at Extended Stay America. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

Tracy, thank you for the feedback of your recent stay at our hotel. We are pleased you found our location to be perfect for your plans. However, we are sorry for the housekeeping issue you experienced in your room. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

Irma, thank you for letting us know about your stay. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take the cleanliness of our hotel lightly. We will address this matter with our housekeeping associates to ensure that it does not happen again. Meanwhile, we are also extremely concerned to read your comments and apologize for our staff member being rude to you. Appropriate measures will be taken to ensure such instances are not repeated. We appreciate your understanding and hope you will consider a second visit. Sincerely, Hotel Management

Samar, thank you for choosing Extended Stay America and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best! Sincerely, Hotel Management