Reception
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Recensioner av Comfort Inn Heritage

3.5 out of 5
Comfort Inn Heritage
Sant Savta Marg Byculla, Mumbai, Maharashtra

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 6 av 38 recensioner" "
8 - Bra i betyg. 20 av 38 recensioner" "
6 - Okej i betyg. 7 av 38 recensioner" "
4 - Dåligt i betyg. 3 av 38 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 38 recensioner" "

7,6/10

Renlighet

7,6/10

Personal och service

6,0/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

4/10 Dåligt

Qayyum

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 3 nätter i november 2023
Svar från Subir Golder, General Manager 11 jan. 2024
Dear Mr. Qayyum,We appreciate your rating.It has been observed that you were not quite happy with your stay and sincerely apologise for the same.Customer’s satisfaction has always been our top priority, and we will definitely strive to do better.We value your business and look forward to have more opportunities to serve you in future. Best regards,Subir GolderGeneral Manager

6/10 Okej

RONNY

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i november 2022
Svar från Subir Golder, General Manager 11 jan. 2024
Dear Mr. Ronny,Thank you for taking the time to post your ratings.We are committed to providing the best to all our esteemed guests.We value your business and request you to give us more opportunities to serve you. Best regards,Subir GolderGeneral Manager

10/10 Fantastiskt

Naseem

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2022

8/10 Bra

Fatema

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pleasantly surprised for a 3* hotel.
Bodde här 1 natt i oktober 2022
Svar från Subir Golder, General Manager 11 jan. 2024
Dear Ms. Fatema,Thank you for your wonderful feedback.We are so thrilled to hear that you had a pleasant experience and found our services and hospitality to your complete satisfaction. We look forward to serving you again.Best regards,Subir GolderGeneral Manager

8/10 Bra

Amit

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good location.
Good hotel,good location outside byculla station.near Gloria church.lots of restaurants options nearby.
Bodde här 1 natt i mars 2020

8/10 Bra

Azita

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good experience overall
I booked this hotel for my parents in Mumbai last minute. The staff were helpful in checking them in.
Bodde här 4 nätter i februari 2020

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
ok
I had superior room booked by work and later in added extra night at standard rooms (by hotels.com) which I needed to move to which turned out to be better! Bathroom in the superior room was a little bit uncomfortable..but all in all just ok stay
Bodde här 2 nätter i november 2019

8/10 Bra

BOO YOUNG

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet
Bodde här 3 nätter i januari 2020

4/10 Dåligt

Verifierad resenär

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
This us not a 4 star room stink shower got plug up even i had resvation i still was waiting for a room wich they cleaned on the spot so i waited 30 min very bad service not cleen room nasty blanket i found a bug died under my pillow this is not a 4 star it like a 2 star i would say the only thing i found was good the food was delicious
Bodde här 1 natt i januari 2020

8/10 Bra

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good location
Nice and clean.
Bodde här 5 nätter i december 2019

8/10 Bra

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice and clean. Location was very exl for my needs
It is very nice place. Rooms are nice and clean. For all rooms there is no window .breakfast is good but the same everyday. The service of pepule is very good.
Bodde här 5 nätter i januari 2020

6/10 Okej

Verifierad resenär

Bodde här 1 natt i september 2019

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet och personal och service
- Centrally located with friendly staff. - Furniture and fittings, a tiny bit worn out/basic and bed was hard - Next door restaurant sometimes makes noise at 5am - Overall, not bad for the price and good WiFi
Bodde här 2 nätter i februari 2019

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Poor Room Facilities ...
Door was open to the room i was checking into. On asking Prakash who led me to my room, he mentioned that accidentally the house keeping staff may have left it open. My fear came true while I was sleeping ... had mousquitoes bothering me, and along with that the ac remote only seems to operate from a certain direction in the room and not from the side of the bed which I was sleeping on (only figured this out later). On asking the reception at 4 am to replace my remote and for a mousquito repellent they sent a ac engineer which is when I was informed about the sensor ... and they did not have the courtesy to send across a repellent event then. Let me also add, the mattress is horrible.
Bodde här 1 natt i september 2018
Svar från Sir 18 sep. 2018
Dear Sir, Greetings from Comfort Inn Heritage !!! Reference to your complaint, we sincerely apologies you. We have noted and action on the same. Looking forward for your future stay. Regards, Sanjay Wagh Front Office Manager 9820808306

8/10 Bra

Andre Gustavo

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Acomodações boas, Localização ok, Recepção péssima
O hotel é realmente limpo, os quartos são muitos bons assim como o banheiro. O café da manhã também é bom. A área externa é razoável e a localização também. Meu maior problema foi com a recepção. Fiz a reserva e paguei antecipadamente aqui pelo Hoteis.com. Ao chegar no hotel eles não tinham a reserva, tive que enviar o e-mail que recebi da Hoteis.com com os valores que eu paguei ao site, perguntaram meu nome e o valor que eu paguei 3 vezes e depois de muitos desencontros e cerca de 40 minutos entregaram a chave do quarto. Esse foi o ponto negativo da estadia.
Bodde här 2 nätter i juli 2017
Dear Guest, Thank you for patronising our hotel, and for taking the time to write a review! We appreciate your kind words about our hotel. However, it was really disappointing to read about the experiences you have faced with regards to your reservation and we sincerely apologise for the same. We have investigated the matter, and found that there was some technical error in our system and hence, we did not have your reservations in our record. We have already taken necessary action to rectify the same. We value your business and we hope to have another opportunity to serve you in the future. Best regards, Subir Golder General Manager

8/10 Bra

saeeda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Need to have access to Internet also the prices is high

8/10 Bra

Anupama

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Okay for a short business stay

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good location ... decent rates ...good dining
Hotel is worth it's rate ... good location...

8/10 Bra

sanjay

Gillade: Boendets skick och faciliteter
If u r not in position to spend too much then its good prop.

10/10 Fantastiskt

BENEDICT

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good hotel
Stay was good enjoyed it but no proper cleanliness as the bathroom got choked due to dirt inside the drainage had to call the housekeeping to get it done.

10/10 Fantastiskt

Bharat

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean hotel
Good hotel surrounding areas very poor Travel to places very difficult with traffic at peak times

8/10 Bra

George

Gillade: Renlighet och personal och service
Decent Hotel - Would not suggest for Siteseeing
I chose this hotel as an alternative to the busy sections of the city while on work. While the hotel was convenient, I found that the rooms were less than ideal as the windows didn't actually look outside, but looked into the hallways. As such, I felt like a bit of a hermit as, to ensure privacy, I didn't open the blinds to natural light for more than a few minutes a day. It was raining quite a bit during my visit, so not much to walk around and see in this area. Further, please be prepared to wait/not get your ride from cab aggregators as they seem to have difficulty finding the place.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
good hotel
nice location..good stuff . i wil come again to this hotel

4/10 Dåligt

Alex, KW

Gillade inte: Personal och service
not reliable
I was charged for extra guest while not informing of the extra guest policy, as hotel booking system was not working for more than a day where I was charged for extra day, without guest being accommodated.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Business trip for a couple of nights. Stayed here long term.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great staff - very helpful, a good place to stay in Mumbai

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

6/10 Okej

Tanvi, New York

Gillade inte: Personal och service
Hotel Staff is a Issue
Comfort Inn had good rooms and was located in a easy area where we were able to grab and taxi and go anywhere. Our biggest issue was the staff and hotel issue we encountered. First, we were three people and they refuse to give room key more than 1, so all our planning had to be around who will meet where to open the room door if we are out separately. This does not make sense. One night we had the staff open the door for us with a master key. When we got there initially they could not find our reservation, after giving all booking information we were able to get our room, another one which I had not paid for. Then, we had evening/night shift manager Mr. Sharma who was beyond rude to the point he accused us of lying about a balance due regarding the extra bed we had gotten for the room. After making him realize that he was associated us with the wrong booking he did not even apologize, instead he blamed the staff member who was super nervous due to Mr. Sharma's behavior to begin with. Then, there was a power outage in the hotel which he did not inform us about. Once discovered for next 15 hours we and the entire hotel guests suffered in the extreme heat of Mumbai while the manager had his backup AC on. Extremely unprofessional staff and no manners in speaking. Staff needs training and the hotel needs to get a backup system for power outages.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
GOOD
...

8/10 Bra

ASWIN S PRABHU

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
BEDBUGS!!! Don't stay here!!!
There were bedbugs in our room, I highly discourage anyone from staying here!!! The staff did not give any concession and was very unhelpful and not friendly at all!!

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
good hotel

6/10 Okej

Verifierad resenär

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
good comfortable stay
Had a v easy booking experience with hotel.com and also a very comfortable stay at the hotel with hotel staff very efficient and helpful.It wss a good experience and would like to book again on my next visit.

6/10 Okej

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Arif, Dubai

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ecellent Hotel
Excellent Hotel with great service.

10/10 Fantastiskt

Husain, Dubai

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent Hotel
Excellent hotel with exceptional service. Specially the Duty Manager Mr Praneet who helped us out in early check in at 7am. Would recomend this hotel to anyone travelling to Mumbai and staying near Byculla. A good hotel with a decent price tag.

8/10 Bra

Melanie, HONG KONG

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The hotel is clean & fine, breakfast is also nice. however its not close to the main sites ( few metro stops away) and most of the rooms do not have a view to the street- but window to the floor corridor.