Dear Maria, Thank you for your fantastic review of our hotel and for being our guest. We appreciate it very much and are looking forward to welcome you back soon. Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Malin, thank you very much for your very nice rating of our Leonardo Hotel München City Center. We are glad that we met your expectations and that you enjoyed your time staying with us. We hope you had a good journey home and are looking forward to welcome you soon again. With best regards

Dear Magnus, Thanks a lot for your positive feedback. We are glad that you enjoyed your stay with us and especially our breakfast even unfortunately you had not enough time for it. We would be delighted to welcome you back and wish you all the best. With best regards - Melanie Brandenburger / Guest Relation Manager

Dear Magnus, Thank you for choosing our hotel for your trip to Munich and your following feedback on Hotels.com. Every review is important to us as it allows us to look at our Hotel with guest’s eyes and helps us to detect areas need to be improved, finally to reach our ultimate goal: guest satisfaction. We hope you had an enjoyable time in Munich with many positive impressions and we would be delighted to welcome you back in Leonardo Hotels one day. Best regards - Melanie Brandenburger / Guest Relation Manager

Dear Robert, We are happy to see that you had a pleasant time and you were satisfied with our service, our location and the room comfort. We are looking forward to your next visit and wish you all the best. Best regards - Melanie Brandenburger / Guest Relation Manager

Dear Anonymous, Thank you for your feedback. We are happy to see that you like your great central location. It is a perfect starting point to explore the city. We are looking forward to welcoming you again for your next visit and wish you all the best. Kind regards, Melanie Brandenburger / Guest Relation

Dear Mikael, Thank you for your valued feedback; every review is important for us as it allows us to look at our Hotel with guest’s eyes and helps us to detect areas need to be improved, finally to reach our ultimate goal: guest satisfaction. Unfortunately, we had to realize that you were not completely satisfied with your stay. It is our main objective to offer a friendly and individual service to all our guests. Please allow me to apologize for the service you have received with our concierge throughout your stay. I can assure you that this is not our standard and we talked to our team about it. We truly hope that these incidents have not tarnished your image of Leonardo Hotels, Munich and that we will have the opportunity to welcoming you again to one of our hotels. Best regards, Melanie Brandenburger / Guest Relation

Dear Per Olov, Thank you for your feedback. We are glad to see that you enjoyed your stay with us and we hope we can welcoming you again to one of our Leonardo Hotels. With best regards, Melanie Brandenburger / Guest Relation

Dear Ingemar, Thank you for your valued feedback. Unfortunately, we had to realize that you were not completely satisfied with your stay. It is our main objective to offer a friendly and individual service to all our guests. We appreciate receiving feedback from our guests, even if it is of a critical nature, as this is the only way we can truly assess our guests’ needs and continuously improve our service. Please allow me to apologize that you were disturbed by our renovation throughout your stay. I would like to thank you once again for your feedback and we hope you had a good time in Munich and we will have the opportunity to welcoming you again to one of our Leonardo Hotels for your next visit. All the best and kind regards Melanie Brandenburger / Guest Relation

Dear Anonymous, Thank you for your valued feedback. I am glad to see that you enjoyed your stay with us. I am sorry that you had to wait for the breakfast. Sometimes it could happen that a lot of guests comes for breakfast at the same time. But we give all our best to refill the buffet as fast as possible so every guest has the same choice. I would like to thank you once again for your feedback. It helps us to recognize what our guest really need and we can improve for it. We hope we can welcoming you soon again for your next trip to Munich. Kind regards - Melanie Brandenburger / Guest Relation

Dear Dianne, Thank you for being our guest and your feedback. We hope you had a pleasant time in Munich and we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear ismail, Thank you for taking the time to provide feedback about your recent stay. We are very sorry to hear about the issues you experienced with the cleanliness of your room. This is certainly not the standard of service we strive to provide. We deeply regret any discomfort or inconvenience this may have caused you.We appreciate you highlighting the positive aspect of our location. However, we're sorry to hear your remarks about the neighborhood. We understand everyone has different perceptions and expectations and we're sorry if we didn't meet yours in this respect.Your feedback is incredibly important to us as it helps us identify areas of improvement. We hope to have the chance to welcome you back in the future for a more positive experience.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Andor, Thank you very much for your amazing review and your stay with us. We are more than happy that you enjoyed a pleasant stay with us and we would be delighted to welcome you back again in the future.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Susan, Thank you very much for your positive review and your stay with us.Our team was very pleased with your positive comments and that you had a pleasant time with us.We hope to be your host in Munich again next time and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo Dirk, wir bedanken uns für Ihren Besuch und Ihre Bewertung und freuen uns, dass Sie einen solch positiven Eindruck von uns gewonnen haben.Wir hoffen, Sie auch das nächste Mal wieder begrüßen zu dürfen und verbleiben bis dahin mit den besten Grüßen - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Mio, Thank you very much for your great review. We are very pleased that we were able to contribute to a fantastic time in Munich and that you enjoyed your stay with us.The well-being and satisfaction of our guests is our top priority and therefore we always do our best.We are looking forward to welocme you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo Stephan, vielen Dank für Ihre positive Bewertung und Ihren Besuch bei uns.Wir freuen uns, Sie wieder einmal begrüßen zu dürfen.Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo Dennis, danke, dass Sie uns eine sehr positive Bewertung hinterlassen haben.Wir schätzen Ihr Feedback sehr und freuen uns, dass Sie eine tolle Zeit bei uns hatten.Bis zum nächsten Mal und beste Grüße aus München - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Alexander, Thanks a lot for your great review of our hotel, the location and the breakfast.We are pleased that you enjoyed it and hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear David, Thank you very much for your fantastic review of our hotel. We are more than happy that you enjoyed yor stay with us and that you felt very comfortable. We are looking forward to welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Nicola, Thank you very much for your 10 point rating on Hotels.com. We appreciate it very much and would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Sehr geehrter Gast, wir bedanken uns für Ihre tolle Bewertung sowie Ihr Vertrauen und freuen uns, Sie wieder einmal begrüßen zu dürfen.Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

Liebe Carolin, herzlichen Dank für Ihre Bewertung. Es freut uns, dass Ihnen unser Frühstück besonders gefallen hat und Sie gut gestärkt in den Tag starten konnten.Wir freuen uns, Sie wieder einmal begrüßen zu dürfen und verbleiben mit den besten Grüßen aus München - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Lidy, We are pleased to see that our very central location was convenient for you and we hope you were able to explore much of Munich.Thank you for being our guest and we are looking forward to welcome you back.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Clemens, We would like to thank you for your positive review of our hotel and are pleased that you enjoyed a good time with us.We hope we can welcome you back again and wish you all the best.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo Alexander, danke für Ihren Aufenthalt. Es freut uns, dass Sie zufrieden waren und wir hoffen, Sie wieder einmal begrüßen zu dürfen.Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Willy, We appreciate your 10 point rating on Hotels.com very much and thank you for choosing our hotel for your trip to Munich.It is a pleasure to see how much you enjoyed it and we would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Yeonsoon, Thank you for your feedback. We deeply regret to learn about your dissatisfaction on this way.We always want to offer our guests the best possible service and comfort. We would have liked to know what exactly led to your negative impressions, because this is the only way we can work on targeted improvements.We would like to thank you again and remain with kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Magdalena, We appreciate your great review of our hotel as well as your recommendation.It is great to see that you enjoyed your time in Munich and that we were able to contribute to it.We are looking forward to your next stay and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager