Centara was once a good hotel. That is evident. But, at this stage, it's resting on its laurels. The rooms are nice and large, but housekeeping suffers. I killed a cockroach in the room, but the hotel never followed up with pest control, even after I had reported it. There's a nice pool on the roof, but it needs maintenance. The gym is quasi abandoned. Staff is inattentive and dismissive. They're not rude. They fake interest and never follow up on requests. A good manager will whip Centara into shape, but they need to have in place.