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Recensioner av Fortune Resort Grace - Member ITC Hotel Group

4 out of 5
Fortune Resort Grace - Member ITC Hotel Group
Library Bazaar, Gandhi Chowk, Mussoorie, Uttarakhand

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 6 av 38 recensioner" "
8 - Bra i betyg. 19 av 38 recensioner" "
6 - Okej i betyg. 8 av 38 recensioner" "
4 - Dåligt i betyg. 3 av 38 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 38 recensioner" "

7,6/10

Renlighet

7,6/10

Personal och service

6,4/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Brijesh

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från General Manager 11 maj 2024
Namaste, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.We look forward to welcoming you back again in the near future at Fortune Hotels.Thanking youSincerelyAmarnath BakshiGeneral Manager

6/10 Okej

Kala

The location is great but the rooms are not soundproof. Sleeping at night was hard due to the noise.
Bodde här 2 nätter i mars 2024
Svar från General Manager 5 mars 2024
Namaste, We’re disheartened to learn that your stay was disrupted by noise issues. Providing a comfortable and quiet environment for a restful night's sleep is one of our top priorities, and it seems we fell short of this during your visit. Your feedback is invaluable to us, and we’re actively working with our team to explore ways to improve soundproofing within our rooms. We would be grateful for another opportunity to provide you with the tranquil experience you deserve. Should you choose to stay with us again, please consider reaching out to our front desk for any in-stay concerns. We look forward to welcoming you back again in the near future at Fortune Hotels.Thanking youSincerelyAmarnath BakshiGeneral Manager

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från KUSHAL SHARMA 14 dec. 2023
Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We look forward to welcoming you back again in the near future at Fortune Hotels

10/10 Fantastiskt

Sundeep Reddy

Gillade: Renlighet
Good hotel property food and very well maintained
Bodde här 3 nätter i november 2023
Svar från General Manager 29 nov. 2023
Namaste!We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels.Thanking youSincerelyAmarnath BakshiGeneral Manager

6/10 Okej

Sanjay, London

Good location and in good condition. Staff were clueless , service was inept and was bery overpriced. Paid additional for a balcony room to be then told to keep the door closed due to monkeys. Bed was comfortable but shower was poor. Gym was very basic and not all equipment worked and couldn’t use the steam room without having a SPA treatment.
Bodde här 2 nätter i september 2023
Svar från KUSHAL SHARMA 2 nov. 2023
Namaste! we at fortune resort grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at fortune hotels. Thanking you sincerely

10/10 Fantastiskt

anjali

Reste med familjen
Gillade: Bekvämligheter
Very nice place
Bodde här 2 nätter i september 2023
Svar från Kushal Sharma 2 nov. 2023
Namaste! we at fortune resort grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at fortune hotels. Thanking you sincerely

8/10 Bra

Yash

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
amazing stay
Bodde här 3 nätter i maj 2023
Svar från Kushal Sharma 24 maj 2023
Namaste! we at fortune resort grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at fortune hotels. Thanking you sincerely

10/10 Fantastiskt

Aman

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is best property when you want to visit Mussoorie. It is located right at the entrance of mall road and all the tourist destinations are close by
Bodde här 2 nätter i november 2022
Svar från Kushal sharma 16 dec. 2022
Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely

8/10 Bra

Rahil

Bodde här 2 nätter i oktober 2022
Svar från Kushal sharma 11 okt. 2022
We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels.Thanking you

4/10 Dåligt

Verifierad resenär

Reste med familj och småbarn, Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property needs renovation. The rooms have become quite old and flaky, and even if cleaned, they look messy. The morning breakfast staff seemed rude and tired. Staff at the reception too was quite cold, and unwelcoming.
Bodde här 1 natt i januari 2021
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace

6/10 Okej

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Mixed bag stay , seen better Fortune properties
The maintenance of property has deteriorated, lot of broken furniture and outside panels were visible. Non view rooms does not mean that people need to see LPG cylinders and garbage lying around which what the case was from our room. Lack of communication between front desk and room service as both shared contradictory information. Room service denied serving dinner in room whereas front desk stated we could order. Breakfast options were not great in first two days and service was not that great or should i say planned.
Bodde här 3 nätter i januari 2021
Svar från Jagdeep Guleria 27 aug. 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall, you found the resort up to your expectation. We look forward to welcoming you back again soon at Fortune Hotels. Thanking you Sincerely

8/10 Bra

SIDDHARTH

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
It was a good experience but there is a lot of scope for improvement.
Bodde här 2 nätter i oktober 2020
Svar från Jagdeep Guleria 2 juli 2021
Dear Sir Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace, Mussoorie

8/10 Bra

Anup Sharma

Bodde här 4 nätter i oktober 2020
Svar från Kushal sharma 25 nov. 2020
Namaste Mr. Sharma, Thank you for your Kind Feedback Regards

8/10 Bra

tarun

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Property location is very gud, but some relocation is going at my time of visit
Bodde här 1 natt i mars 2020
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

10/10 Fantastiskt

Raman

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2019
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

8/10 Bra

VIPUL

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Enjoyed my Trip .....
It was wonderful staying in Fortune Grace hotel. The staff are really very helpful n courteous. Though the property needs an upgrade but overall it's pleasing experience. Location of the hotel is at Library Bazaar n you can reach Mall road by walking 15 minutes which is quite convenient. I would recommend this hotel for stay.........!
Bodde här 2 nätter i maj 2019
Svar från Neeraj Singh 11 maj 2019
Dear Guest , Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect location, Beautiful Overlook, Convenient
We had a great stay and were pleased to find such a great location with good food and friendly staff. The views are a wonderful overlook towards the Dehradun Valley and sufficient parking. We loved being able to enjoy a nice walk down Mall Road from the Ghandi Chowk entrance and enjoyed the evening stroll, feeling safe in the environment is a plus.
Bodde här 1 natt i mars 2019
Svar från Neeraj Singh 11 maj 2019
Dear Guest , Namaste!! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean hotel
Clean hotel and good food, but breakfast can be improved.
Bodde här 1 natt i februari 2019
Svar från Neeraj Singh 28 feb. 2019
Dear Valued Guest, At the outset , we all at Fortune Resort Grace thank you for having stayed with us, and giving us your feedback, which will help us to serve you better. I regret some of the facilities were not up to your expectation, and have made a note of the same to improve on the concerned areas. We do regret your unpleasant experience and assure you of corrective measures being taken immediately. Thanking you Sincerely

6/10 Okej

Vineet

Gillade: Personal och service
Ok...Can be improved.
Slow check-in and not ready to service full occupancy of hotel.
Bodde här 1 natt i december 2018
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
We enjoyed ourselves as this was a much needed getaway. A complimentary upgrade would have been super as the hotel was low on occupancy on the days we stayed.
Bodde här 2 nätter i juli 2018
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace, Musoorie

8/10 Bra

sunil

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay due to the excellent staff.
Bodde här 2 nätter i juni 2018
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2018
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

8/10 Bra

Naveen Kumar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

8/10 Bra

ADC, New Delhi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A Hotel close to the main shopping area.
Ease of accessability as well as ease of parking. The buffet spread for breakfast had many options and taste wise i would rate it as superb.The hotel staff is courteous and helpful. Finally you get value for money because rooms tariffs are pretty reasonable.
Bodde här 3 nätter i november 2017
Svar från FOM 16 nov. 2017
Dear Valued Guest, We all at Fortune Resort Grace thank you for having stayed with us, and posting your reviews, which will certainly motivate the staff the serve even better. We are glad to know that overall your stay was a pleasant one and you found the hotel upto your expectations. We look forward to welcoming you back again in the near future. Warm Regards Liton Sarkar

10/10 Fantastiskt

neeraj, barcelona

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Feel good stay at hotel..
Feel nice to stay at hotel, such a great location hotel with nice view. Very good service by the staff. Definetly want to go again this hotel.
Svar från Jagdeep Guleria 27 aug. 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall, you found the resort up to your expectation. We look forward to welcoming you back again soon at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

4/10 Dåligt

Rahul

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Uncultured guest
there was a group of people, who were really loud and were creating havoc in the breakfast area, it was difficult and scary to sit with my wife. we pay a good amount of money just to stay away from such people and away from such unpleasant experiences.It was extremely disappointing .
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service
Unpleasant stay
We had to move rooms to get a working shower with eventually didn't materialise in any of the 2 rooms so had to go without shower or bath which in my opinion was a disgrace for a 4 star hotel. The complaint was not handled properly. The only good thing about this hotel was its central location if you wanted places to shop and restaurants to eat. The dinning room staff were helpful sufficing your requests.
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

6/10 Okej

Malav, ahmedabad

Gillade inte: Personal och service
not worth the price
anshul's service at breakfast was outstanding but the quality of food was not satisfactory
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

8/10 Bra

rajat, Delhi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A good stay. Food could be better.
A wonderful stay apart from the free included meals which were not up to the mark
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

8/10 Bra

ravi, bangalore

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Close to a premium hotel
Well located, though on the end of mall road, good food, excellent service

6/10 Okej

Akshay, Delhi

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
Memorable Stay
It was good stay and more than expected !
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

8/10 Bra

Ayesha, Delhi

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good hotel, great location
The hotel is conveniently located on the Mall Road - the hub of all activity in mussoorie. That said, if you're looking for a quiet and peaceful get away - this isn't the place for you. The hotel is usually packed and rarely quiet, owing to its location. Their breakfast spread is good for its price, and so are the rooms/facilities. My room had some dust on the headboard and the side tables - but housekeeping promptly fixed that. The hotel gives you value for your money.
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good property on mall
It is prehaps one of the finest properties located on Mall road. Staff is very co-operative . Restaurant food is amazing. Chefs are professional. Rooms are clean. But negative factors are though this hotel is located on mall rd without any hassle of parking yet it is far away from the happening end of the mall road which is on the other side of mall rd. Secondly this hotel requires a lift. If you are tall you have to watch your head at so many junctions with in the hotel. Overall the positive outnumber the negative factors so I will recommend this hotel for a good stay.
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

6/10 Okej

shiven, New Delhi, Delhi, India

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
OK
Food is very poor with poor service. Only good thing is the location of hotel .
Svar från Jagdeep Guleria 27 aug. 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall, you found the resort up to your expectation. We look forward to welcoming you back again soon at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

2/10 Väldigt dåligt

KP, Mumbai

Gillade inte: Renlighet och boendets skick och faciliteter
Do not check into any room in the 5 series. The rooms are affected with sound from the dining/ recreation areas. Also, please ensure that there is not group with you during your stay. The hotel will give priority to them over you, the single guest. The food is amazing, but the stay in the hotel left a bitter taste in the mouth for the above reasons.
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

6/10 Okej

AC, Delhi

Gillade inte: Personal och service
Below expectations for an ITC hotel
The service at the hotel is horrible. The in room dining invariably didn't have what we wanted to eat per the menu. Rooms are in a bad condition, the floors are wooden but need to be re polished. Overall the stay was nothing like what one would expect from a 4 star hotel. Service wasn't up to the mark, the staff was rude and didn't know what they were doing. It was like most of the waiters have been picked up from dhabas.
Svar från Jagdeep Guleria 2 juli 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall you found the resort up to your expectation. We look forward to welcoming you back again in the near future at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

8/10 Bra

Parag, Mumbai

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good Property but not value for money......
Fortune Resort is at the tail end of the Mall Road. During my stay for three days, checked other hotels at the Mall road. Was pleasantly surprised with Hotel Padmini Nivas. It is a very good property with heritage feel. Morever it is a Value for money hotel. Fortune, on the other hand is a very good resort with good rooms and excellent service. However, felt it is a bit on the higher side spending approx 8500 per night. didnt feel it like value for money after checking the other Hotels at the Mall road.
Svar från Jagdeep Guleria 27 aug. 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall, you found the resort up to your expectation. We look forward to welcoming you back again soon at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fortune review
Very good location , well appointed rooms , view from valley facing rooms is awsome
Svar från Jagdeep Guleria 27 aug. 2021
Dear Guest Namaste! We at Fortune Resort Grace thank you for having stayed with us. Thanks for giving us valuable feedback. We are glad to know that overall, you found the resort up to your expectation. We look forward to welcoming you back again soon at Fortune Hotels. Thanking you Sincerely Fortune Resort Grace Mussoorie