Convent Road, Near Library Chowk, Mussoorie, Mussoorie, Uttarakhand
Recensioner
7,6
Bra
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10 - Fantastiskt i betyg. 20 av 64 recensioner" "
10 - Fantastiskt
20
8 - Bra i betyg. 20 av 64 recensioner" "
8 - Bra
20
6 - Okej i betyg. 14 av 64 recensioner" "
6 - Okej
14
4 - Dåligt i betyg. 8 av 64 recensioner" "
4 - Dåligt
8
2 - Väldigt dåligt i betyg. 2 av 64 recensioner" "
2 - Väldigt dåligt
2
8,4/10
Renlighet
8,0/10
Personal och service
5,0/10
Bekvämligheter
7,8/10
Boendets skick och faciliteter
10/10
Hållbarhet
Recensioner
10/10 Fantastiskt
Nikhil
Reste med familjen
19 nov. 2021
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing New Hotel!!
Will surely stay again. Very impressive.
Nikhil
Bodde här 1 natt i november 2021
10/10 Fantastiskt
Sandeep
Reste med familjen
4 sep. 2021
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful property. We started there for 4 days. It was an awesome experience. Food, Rooms, location, staff is very very good. Thanks for making our stay memorable.
Sandeep
Bodde här 3 nätter i augusti 2021
Svar från Arjit Chaturvedi 7 sep. 2021
Dear Mr. Sandeep,
Thank you for your feedback and for taking time to write about your experience. We are delighted to read that you enjoyed your recent stay with us. It is our constant endeavor to delight our guest and exceed their expectations. We look forward to your next stay.
4/10 Dåligt
Verifierad resenär
Reste med familjen
12 jan. 2020
Gillade inte: Personal och service och boendets skick och faciliteter
This property is under renovation.However, that doesn’t mean that the guests should listen to the intermittent Noise of the renovation work taking place in the background. Additionally, heater functionality in the room was intermittent. Door unlocking - locking feature was faulty, guests are made to use the same lift used by workmen! , the staff doesn’t seem to care about fixing issues.
Verifierad resenär
Bodde här 3 nätter i januari 2020
Svar från FOM 17 feb. 2020
Dear Guest, Thank you for your feedback and for taking the time to rate us. We have noted your suggestions and area for improvements, we will surely work upon it and you will find improvements on your next visit. We look forward to your next stay.
6/10 Okej
Verifierad resenär
Reste med familj och småbarn
3 okt. 2019
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
Not that great as expected, need to improve and add more amenities...
Verifierad resenär
Bodde här 3 nätter i september 2019
Svar från FOM 13 nov. 2019
Dear Guest, thank you for your feedback and for taking the time to rate us. We look forward to your next stay.
4/10 Dåligt
Yoondho
15 sep. 2019
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
It is necessary more room clean.
Thr cleaness, foods, and condition was good, but the connection from town to hetel was very inconvenient.
Yoondho
Bodde här 3 nätter i september 2019
Svar från Front Office Manager 28 sep. 2019
Dear Guest, thank you for your feedback, for the hotel to town connection we have shuttle service to city center. Looking forward to welcoming you again at the hotel.
6/10 Okej
Verifierad resenär
1 juni 2019
Gillade inte: Renlighet
Nice but jaded
The hotel does provide fair service, but it really can’t be called a 4 or 5 star hotel.... and that is what I was looking for. The bathroom stank, no provision has been made to keep the monkeys away so I couldn’t enjoy sitting in the balcony and during my one day there, there was such a lot of construction noise that I just couldn’t rest. Food was average.... staff is helpful and nice and the check in and checkout processes were smooth...
Verifierad resenär
Bodde här 2 nätter i maj 2019
Svar från FOM 16 juni 2019
Dear Guest, thank you for your feedback and for taking the time to rate us. We have noted your feedback about the bathroom, Renovation noise and the same will be well taken care off. We look forward to your next stay.
8/10 Bra
Amrit Pal
20 maj 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Classic
overall stay was great except hotel do not have valley view.
Amrit Pal
Bodde här 1 natt i maj 2019
Svar från FOM 29 maj 2019
Thank you for the feedback, it is encouraging to know that you have enjoyed your stay with us and the services provided by us are up to your satisfaction. we would like to update you that we have all the rooms facing front forest. Looking forward to welcome you during your next visit to Mussoorie.
10/10 Fantastiskt
Verifierad resenär
25 juni 2018
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice hotel
Very good.....but please share room number during booking if possible.
By doing this I think there must be good impression of hotel on customer.
Thanks
Very good experience
Verifierad resenär
Bodde här 2 nätter i juni 2018
10/10 Fantastiskt
sumedha, pune
21 dec. 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Location is awesome staff is friendly
Awesome stay...it was my anniversary and they had decorated my room so well that my hubby was surprised....overall very good experience
sumedha
Bodde här 1 natt i december 2017
10/10 Fantastiskt
Aseem
4 dec. 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing
The stay was amazing. Only issue was when we checked in, it seemed the housekeeping department had not made up the room properly. The hand towel and the glasses and tthe spoons for the tea were missing
Aseem
Bodde här 2 nätter i november 2017
10/10 Fantastiskt
Jai garg
30 nov. 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent breakfast with decent service, nice fish tank.
Jai garg
Bodde här 1 natt i november 2017
4/10 Dåligt
Verifierad resenär
22 nov. 2017
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
The hotel location was very good and had good shuttle service for Mall road. Service and staff courtesy was very warm. However it is not well maintained with uncomfortable beds, limited activities and below average food. Do not see any reason to pay extra price over a 3 star hotel and thus does not look value for money.
Verifierad resenär
Bodde här 2 nätter i november 2017
10/10 Fantastiskt
Navjot
2 okt. 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful and relaxing stay
Wonderful and relaxing stay. Complementary Shuttle service to and fro mall road was the best part.
Navjot
Bodde här 3 nätter i september 2017
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay. warm regards
10/10 Fantastiskt
Verifierad resenär
27 sep. 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 2 nätter i september 2017
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay. warm regards
10/10 Fantastiskt
deepak
23 sep. 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
deepak
Bodde här 1 natt i september 2017
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay. warm regards
10/10 Fantastiskt
manasvi, mathur
14 juli 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice location!
Nice property!! Green beautiful hill all around !! Close to Mall Road !!Clean room !! Good food!!
manasvi
Bodde här 1 natt i juli 2017
4/10 Dåligt
Ravi
3 juni 2017
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Service is very poor
Service of the hotel is very poor not up to four star property
Ravi
Bodde här 2 nätter i maj 2017
Svar från Anurag 7 juli 2017
Dear Guest,
Thank you very much for sharing your valuable feedback as it is really important for us to know the experiences of our each and every guest staying with us in order to improve our product standards.
Everyone at Country Inn & Suites Mussoorie is keen to create the most comfortable environment for every guest. Therefore it is really disheartening to know that your experience wasn’t the one we would have wanted to create for you.
Please let me know whenever you travel back to Mussoorie, for an experience which exceeds your expectations.
I sincerely apologize for all the inconvenience caused to you
warm regards
Anurag Chauhan
GM
10/10 Fantastiskt
Sanket
4 mars 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sanket
10/10 Fantastiskt
Vanessa
9 nov. 2016
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean,courteous,beautiful,quiet
loved every min of it!!
Vanessa
8/10 Bra
Socks, Texas
7 juni 2016
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice accommodation on hill top!
Little far off from main road but looks spacious considering the landscape in the hill station. Good and caring staffs, complimentary pick ups and drop offs by hotel vehicles from/to the main road are appreciated. Restaurant is reasonably good. Rooms are comfortable but the house keeping staffs should make sure they provide basic items. I could not find any small towels in the bathroom. The parking area is noisy at the nights. It is hard to sleep if your room is close to the parking area in the front.
Socks
Svar från Anurag 20 juni 2016
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel services.
We look forward to your next stay.
10/10 Fantastiskt
Verifierad resenär
28 mars 2016
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice and comfortable stay,very polite and attentive staff...over all very good experience
Verifierad resenär
Svar från Anurag Chauhan, General Manager 6 apr. 2016
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us.
We look forward to your next stay.
10/10 Fantastiskt
Alex, Leipzig
14 feb. 2016
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
sehr gepflegtes Hotel mit hervorragenden Service
wir waren hier leider nur eine Nacht auf unserer Rundreise
Alex
Svar från anurag 15 feb. 2016
Dear Guest
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us.
We look forward to your next stay.
8/10 Bra
Ramesh
22 dec. 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel and very friendly staff .
I am from New York , visited with my wife. Very friendly staff and nice clean food .Hotel room was nice and very convenient shuttle service to the library chowk. This whole experience was memorable.
Ramesh
Svar från Anurag Chauhan , GM 15 feb. 2016
Dear Guest
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us.
We have addressed your concern over Bath towels with the Housekeeping team for quick action.
We look forward to your next stay.
4/10 Dåligt
Verifierad resenär
20 dec. 2015
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Dissapointed
Drainage in bathroom was shocking. Shower flooded the entire bathroom. Not enough ventilation in bathroom. Room had some minor defects. Customer Service was average and food ordered through room service was overpriced and rubbish. Check out process was long and frustrating. Room and bedding was comfortable.
Verifierad resenär
Svar från Anurag 14 maj 2016
Dear Guest
Thank you for sharing your experience with us, please accept my sincere apologies.
Request you to give us one more opportunity to serve you
warm regards
Anurag Chauhan
General Manager
6/10 Okej
PG, New Delhi
19 nov. 2015
Gillade: Renlighet, personal och service och rummets bekvämlighet
Good hotel but not country inn standards.
Positioning of property is good.staff is good.food is good.
Now what needs improvement is standards...which is not matching COUNTRY's inn .....No hot water....towels were old....bedsheets were old.
With little bit improvements this prprty can be among best property at MSSRI.
PG
Svar från Anurag Chauhan, GM 2 dec. 2015
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
10/10 Fantastiskt
gun, london
12 nov. 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice comfortable hotel
Good room size. Booked for 3 already but never offered extra bed which was mention while booked. Last day just apologise never offered anything complimentary for that Inconvinience we had to face. Breakfast was good. Spa was ok but very little space for that. Free shuttle to library chawk. Overall a great hotel for that price.
gun
Svar från Anurag Chauhan 16 nov. 2015
Dear Guest,
We apologize for the disappointment in context to the extra bed. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
4/10 Dåligt
Shashank , Varanasi
27 okt. 2015
Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Good Option for the walkers out there!
The location of the hotel is awesome. Staff was friendly although they took extra time to delivery any thing to the room. We had booked 2 superior twin rooms for triple occupants through expedia.com but when we reached they told us the had upgraded us to a king size delux room. We had to remind them that we had paid for 3 occupants.
Hotel facilities and toilet conditions were a pity. The latch in the bathroom was broken. The bidet was dripping which meant that the bathroom was always wet . When we entered the room the wash basin was clogged. The hotel fixed it some how upon our complaint. The tap in the bathroom was broken which was only fixed after our complain. I do not understand how can the maintenance team miss such serious issues when the clean the room.
The complimentary breakfast had a lot of variety but the taste was average. Even a la carte was jusk ok for that matter.
The view from my balcony was worthy.
The hotel really needs to get their utilities fixed considering they represent the 'carlson rezidor' group. I would think before I book at this property again.
Shashank
Svar från Anurag Chauhan , GM 29 okt. 2015
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the bathroom fixtures conditions. We will review the conditions of your room with our team to ensure all guest rooms are up to Country Inns & Suites by Carlson standards. .
8/10 Bra
Amit, Ghaziabad
30 sep. 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good Hotel
Very good hotel location, food and services. Near to mall road. Free Cab service from hotel to road connecting To Mall road. Hotel should add gym to its facility list.
Amit
Svar från Anurag 5 dec. 2015
Dear Guest,
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us. We look forward to your next stay.
warm regards
Anurag Singh Chauhan
General Manager
2/10 Väldigt dåligt
ashwani, delhi
7 sep. 2015
Gillade inte: Boendets skick och faciliteter
in room dinning was not according to hotel status.The dinner serve was stale both the dis hes served were not good enogh to eat.
ashwani
Svar från Anurag Chauhan 24 sep. 2015
Dear Guest, We appreciate your feedback regarding the food served. We regret to hear your dining experience did not meet expectations. I assure you that all ingredients used in our kitchen our fresh and undergo strict checks. I have shared the concern with Kitchen team for further improvement
6/10 Okej
Verifierad resenär
17 aug. 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
experience was not good.
Verifierad resenär
Svar från Anurag Singh Chauhan 19 aug. 2015
Dear Guest,
Thank you for taking the time to rate our property. We are sorry that your stay did not meet your expectations.
Looking forward to your next visit
10/10 Fantastiskt
Aman
16 aug. 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Aman
Svar från Anurag 24 okt. 2015
Thank you for your feedback and for taking the time to rate us. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
8/10 Bra
Mayank, new delhi
19 juni 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
country inn seems to be the best
Great Hotel with good location.
Mayank
Svar från Anurag 24 okt. 2015
Thank you for your feedback and for taking the time to rate us. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
10/10 Fantastiskt
Verifierad resenär
10 juni 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Svar från Anurag 19 dec. 2015
Dear Guest,
Thank you for rating us, it is our constant endeavor to improve our product and services.
warm regards
Anurag Singh Chauhan
General Manager
2/10 Väldigt dåligt
Sameer, pune
8 juni 2015
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bad experience
The service was pathetic the staff kept ignoring us at the breakfast table. The receptionist did not greet us at the time of check in and made us wait 10 minutes even though we had booked the hotel well in advance. The rooms were stuffy and the bathroom was badly maintained with leaking showers and no exhaust.
Sameer
Svar från Anurag 19 dec. 2015
Dear Guest,
Thank you for taking the time to write your review. The Country Inn & suites By Carlson, Mussoorie and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention.
8/10 Bra
RAJNISH, lucknow
16 maj 2015
Gillade: Personal och service
quality of service was excellent
comfortable
RAJNISH
Svar från Anurag 2 jan. 2016
Thank you for your feedback. We look forward to your next stay.
Regards
Anurag Chauhan
General Manager
6/10 Okej
Varun, New Delhi
3 maj 2015
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Overall a good hotel but needs improvement
Overall a good hotel, nice food, nice location and good service staff. I have few points of imporvement for the hotel:
they need to follow standard practice for each room and every room must be checked for completeness of the housekeeping supplies after every check out. I booked two rooms and inventory at both the rooms were different.
We were provided with the wifi passwords from the reception and then only those were provided to us, which were included in our package.
I was told two different stories about the membership rewards and even after a call with the hotel staff I have not received any email from the hotel for my membership number.
I would like to see these things already provided/improved in the rooms for future stays (as I find in other hotels normally). I would suggest the hotel to keep these things in mind in order to provide a better customer service.
Varun
Svar från Anurag 2 jan. 2016
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
warm regards
Anurag Chauhan
General Manager
10/10 Fantastiskt
Verifierad resenär
13 apr. 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent Service
It was a very relaxing one. Explored the town and sites. The drop off & pick up service provided by the hotel helped a lot in getting out and about since parking space was very limited in town. I would like to express my sincere thanks to the staff for their excellent service and would like to take up one of your chain of hotels across India next time I visit.
Verifierad resenär
Svar från Anurag 2 jan. 2016
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our free shuttle service.
We look forward to your next stay.
warm regards
Anurag Chauhan
General Manager
6/10 Okej
Verifierad resenär
20 mars 2015
Gillade: Renlighet
Verifierad resenär
Svar från Anurag 2 jan. 2016
Thank you for the review
6/10 Okej
Verifierad resenär
10 mars 2015
Gillade: Personal och service
1st Country Inn by carlson property where the food was not upto the mark. By mussoorie standards the hotel property is nice.
Verifierad resenär
Svar från Anurag Chauhan, GM 29 okt. 2015
Thank you for your feedback and for taking the time to write about your experience. We have done extra efforts to improve on our food and services. We look forward to your next stay
6/10 Okej
Raj, Kanpur
10 mars 2015
Gillade: Renlighet, personal och service och rummets bekvämlighet
Problems that we encountered were:-
a) on arriv
Problems that we encountered were:-
a) on arrival I asked for a glass of water instead of welcome drink . which was not provided.
b) The internet was through a password which use to stop every now and then. On inquiry they use to provide another password but it was a hassle asking for a new pass word 3/4 times a day.
c) I asked for a newspaper in the morning to which they replied that they will send it in my room. But it never reached my room.
d) Your check in & check out time has a difference of 3 hours. this mean you charge me 12.5% more.
e) THE MOST IMPORTANT POINT.
Your pick and drop facility has a timing of 9 to 9.
on 7th we went to Mall road for dinner and got late. It started raining. We had no option but to get drenched in rain and walk up to the hotel.
It was a very bad experience. The pickup facility when it was most required, was not provided.
Raj
Svar från Anurag Chauhan, GM 29 okt. 2015
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
We have improved on our complimentary internet services and shuttle service timings has been extended up till 10 pm.
The difference in the C/IN and C/out time can not be altered as we have small inventory and busy weekends. Housekeeping staff need few hours to clean and set the rooms as per our standards. We offer complimentary early check in and late check out subject to availability.
We hope for another opportunity to exceed your expectations.
8/10 Bra
Anil, New Delhi
4 jan. 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A comfortable Stay away from home.......
I was there for New Year celebration 2014 with my friends and family. We all had a very comfortable stay and pleasant experience.hotel staff is very courteous and was prompt to our needs and made it sure...we had a great trip. Food was good. location is excellent. Just a suggestion that hotel should provide at least dormitory and food for the drivers, as most of the outside travellers come by private taxis. Rest all, excellent.
Anil
Svar från Anurag 2 jan. 2016
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the new year function with us.
Drivers accomodation is under construction and expected to complete by December' 15.
We look forward to your next stay.
warm regards
Anurag Chauhan
General Manager
8/10 Bra
harvinder, delhi
10 nov. 2014
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
comfortable and nice stay
location is good , it was a nice stay
harvinder
Svar från Anurag 2 jan. 2016
Thank you for the review. We look forward to your next stay.
8/10 Bra
sita, new delhi
3 juli 2014
Gillade: Renlighet, personal och service och rummets bekvämlighet
It is a good hotel with friendly staff
Great hotel,needs more common washrooms for people who check out,rooms are very comfortable,staff is accomodating..
sita
Svar från Anurag Chauhan 16 nov. 2015
Dear Guest,
Thank you for the feedback and for taking time to write about your experience. We are delighted to read that you liked our hotel.
regards,
General Manager
8/10 Bra
Bishalakhi Ghosh, New Delhi
13 jan. 2014
Gillade: Personal och service och rummets bekvämlighet
Excellent Hospitality
We think that stay was made comfortable as people in the hotel were extremely hospitable and cordial. We would repeat this hotel just because of the behavior of the staff. Otherwise the hotel is worth the money spent. Though food and beverage was not something that we would recommend but the outstanding hospitality of staff, excellent location and comfortable rooms would be a very good reason to stay at Carlton. We have tried Carlton properties in Jaipur and Mussoorie and both times it has been a pleasure to meet staff who are so cordial and warm. 5 star to the staff and about 3.5 to the property as a whole.
Bishalakhi Ghosh
Svar från Anurag 14 maj 2016
Dear Guest
Thank you very much for the encouraging review.
Looking forward to your next visit
warm regards
Anurag Chauhan
4/10 Dåligt
Verifierad resenär
6 dec. 2013
Gillade: Renlighet, personal och service och rummets bekvämlighet
Not worth the expense
Biggest drawback the food quality (it was poor) even after being so expensive. They have no arrangement of night stay for Drivers, which should be a must.
I wanted to change them my room so that i can get front view (construction work was going on just next to my room so at times foul smell was coming) however surprisingly they said that they have upgraded by Hotel room however it was the same which i book through Expedia Package. As per they them they didn't has any other room available.
Verifierad resenär
Svar från Anurag Chauhan, General Manager 14 mars 2016
Dear Guest
Greetings!
Please accept my sincere apologies for the concern you shared.
We have come a long way since you visited us last time.
Looking forward to your next visit
regards
Anurag Chauhan
General Manager
6/10 Okej
echadha, Gurgaon
5 sep. 2013
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Above average
This is an above average hotel. Not bad but not very good either. Location is very good, slightly away from the mall, but hotel provide shuttle service. There is hardly any open area in the hotel. Food is good.
echadha
Svar från Anurag 14 maj 2016
Dear Guest,
Thank you for the review.
Looking forward to your next visit
8/10 Bra
RAJAT
31 juli 2013
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
RAJAT
Svar från Anurag 14 maj 2016
Dear Guest
Thank you for the review
6/10 Okej
Verifierad resenär
2 juli 2013
Gillade: Renlighet, personal och service och rummets bekvämlighet
Verifierad resenär
Svar från Anurag 14 maj 2016
Dear Guest
Thank you for the review
6/10 Okej
Verifierad resenär
27 juni 2013
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
hotel staff in night shift was not polite
Should be more coutegous and be more polite to customers who have come for holiday stay. Also there should be arrangements for driver room/stay.
Verifierad resenär
Svar från Anurag 2 jan. 2016
We apologize for the disappointing service you received from our night staff. Our team works hard to make sure our guests are comfortable and receiving our best service.
We have initiated the construction work for Drivers accommodation.
We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
8/10 Bra
Abhishek
27 juni 2013
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet