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Recensioner av River Oaks Resort

2.5 out of 5
River Oaks Resort
590 River Oaks Dr, Myrtle Beach, SC

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 290 av 836 recensioner" "
8 - Bra i betyg. 245 av 836 recensioner" "
6 - Okej i betyg. 152 av 836 recensioner" "
4 - Dåligt i betyg. 76 av 836 recensioner" "
2 - Väldigt dåligt i betyg. 73 av 836 recensioner" "

7,8/10

Renlighet

7,2/10

Personal och service

6,6/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

6,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i juni 2023

6/10 Okej

Heather

Reste med familj och småbarn
Gillade inte: Renlighet
The condo set up is nice. Our condo was covered in black hair, my son’s comforter had a white substance on it that looked suspicious and unwashed. The neighbors were doing drugs and it was blowing into our condos vent system. Some guy was asking my daughter weird questions at the pool. Security was horrible. People were inconsiderate of children being in the pool and smoking, doing drugs there, when none was allowed. The out door halls were full of trash and someone had a car hood on the 3rd floor?!?. This place is over priced compared to other condos in the area that have way more amenities.
Bodde här 7 nätter i juli 2023

2/10 Väldigt dåligt

iryna

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Customer service is not professional, was looking more than 1 hours to find a building, finally the third times reach customer service the building number was provided incorrectly, inside the room the front door luck was missing, toilets out of order, room is very poor quality and doesn’t cost this money I paid. Don’t recommend anyone
Bodde här 1 natt i juli 2023

8/10 Bra

Rob

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good
Villa was really nice. Master bedroom vent barely worked. Very little cold air came out of vent.
Bodde här 2 nätter i maj 2023

2/10 Väldigt dåligt

John

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is disgusting. We had a late check in so we had to stay 2 nighy but i demanded a refund the next day and we left. There is MOLD in the units dirty q tips and toilet paper on the floors. The dishwashers have dirty dishes that smelled like they hed been in there a month. Do not waste your money. Absolutly the worst place ever to stay. And to top it off i had to fight to get my money back. Absolutely the absolute worst place on the face of the earth. Also staff has nerve to say "well good luck finding a new place".....less then 5 min we had a new 2 bedroom ocean front room booked for cheaper then this nightmare. Stay away from this place at all cost.
Bodde här 4 nätter i april 2023

2/10 Väldigt dåligt

WILLIAM

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2022

10/10 Fantastiskt

Brian

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2022

6/10 Okej

Michael Robert

Gillade: Personal och service
Close to the pool.. Did not like the fact that the check in closed at 5:00 PM. Did not like that no maid service at all.
Bodde här 14 nätter i augusti 2022

2/10 Väldigt dåligt

Arnett

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
My family has rented condos at River Oaks fir several years. This has been the worst experience we have had. The unit was nicely decorated but it was not clean. One of the bedrooms had a horrible odor. We kept looking for a dead rodent because the room smelled so bad. There were spider webs everywhere. The patio area was disgusting. There was a nest of bugs and one dirty chair. The master bedroom had a broken bed that was propped up with a piece of cardboard. The second bathroom had a ceiling air vent that was barely hanging on the ceiling. The washer stopped working after one wash. And to top it off, in the second night we were locked out of the unit for two hours because the door code stopped working. We called every number we could find, only to get voice mail. We finally stopped a security guard driving in the parking lot. He called maintenance and they answered for him. The gentleman was rude and said he was only there for the owners and not renters. We finally find someone from beaches rentals to help reset the code when qe didn't even rent through beaches, yet we were expected to know to call them. Terrible experience.
Bodde här 7 nätter i augusti 2022

8/10 Bra

Beverly

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice resort that needs better maids
My initial unit that i was assigned wasn't fit for human occupancy. It was filthy !!!! I went back to the office and let them know how gross it was and i wouldn't stay there. She called the super of the cleaning crew and was told it had been cleaned. I shared with her i didn't live in filth and i wouldn't there either. I was given a better unit that was much cleaner. It had a leaking toilet in one of the bathrooms and the screened patio had holes in the screens but was cleaner than the first unit. The cleaning crew definitely need to be retrained!!
Bodde här 7 nätter i juli 2022

2/10 Väldigt dåligt

Santana

Bodde här 4 nätter i juli 2022

2/10 Väldigt dåligt

Said

Gillade inte: Renlighet
Bodde här 3 nätter i juli 2022

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Roaches everywhere
Bodde här 4 nätter i juli 2022

6/10 Okej

Sandra

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Poor condition and Outdated in THE FAIRWAYS
Booked 2 room for a FAMILY vacation. The rooms were on two different sites. One room was in good condition. The other room had a decent working air condtioner and excellant washer and dryer but it was dirty with ants and roaches. I deserve to have the cleaning fee returned since I had to clean and disinfect the condo. One bed only had three wheels. The toliet was cracked and the plumbing sucked.
Peeling Paint
Unfinished walls
Cracked toliet
The wheel bed frame
Bodde här 5 nätter i juli 2022

4/10 Dåligt

Rosita

Bodde här 4 nätter i juli 2022

2/10 Väldigt dåligt

Abdelhaq

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A bad experience
The reception was Awful!!!!!!!No one knew what they were doing. And they sent us to the wrong and most disgusted place, and somebody’ suit cases were still in there. And after so many call, I finally got to talk to someone who could not help. So I had to look for a hotel the night and the rest of my vacation.
Bodde här 4 nätter i juli 2022

4/10 Dåligt

Robert

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The condo was dirty. Had to clean the ceiling fan before putting on as dirt/dust was hanging off it. Carpet was stained and dirty. Had to keep shoes on. Expedia stated that hair dryer was included, was not, so had to buy one. Although picture showed pool was in back of condo, had to drive to one of the pools.
Bodde här 7 nätter i juni 2022

2/10 Väldigt dåligt

Nicholas Wilson

Reste med familj och småbarn
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
My boyfriend and me booked a room on Expedia for 5/27/22. After we paid for the room, it said we owed $19 at property. Check in states it was at 3:00 pm. We arrived around 2pm. We were told check in was at 4 and we were unable to complete paperwork and staff member was very rude. We came back at 3:30 pm. The staff member did allow us to complete paperwork. We were then told we owed an additional $60 and 100 deposit. When asked about the price we paid on expedited, they said expedited had hidden fees and did not pay them fully for the room. States we still owed their resort fees. We paid the amount owed. We were unable to get into the room until 7pm. When we got into the room, the smoke alarm was going off. The office stated there was nothing they could do but maintenance would check it out the next morning. I asked if they were fine with the fact that we paid more money then was supposed to, didn’t get into the room until 7pm, and now will be up all night listening to a smoke alarm going off. We ended up taking the smoke alarm off the wall and took battery out.
Bodde här 1 natt i maj 2022

8/10 Bra

Margaret, Coatesville

Bodde här 4 nätter i juni 2022

2/10 Väldigt dåligt

Keshia

Reste i grupp
Gillade inte: Renlighet och boendets skick och faciliteter
Rhis place had roaches. Theycwere cleaned to par. Covers were rolled up from previous guest and just thrown in the closets. Stove abd refrigerator was not cleaned. Frease spots all over rhe stove and the refrigerator had sticky red sauce over it
Bodde här 2 nätter i maj 2022

10/10 Fantastiskt

james

Reste i grupp
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
I was happy
Bodde här 2 nätter i maj 2022

10/10 Fantastiskt

Jeanne

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Very nice
Bodde här 2 nätter i maj 2022

10/10 Fantastiskt

Melissa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The place was huge!, and very white and clean. Also in a nice, quieter area but definitely made you feel comfortable and at ease. Price was great too!
Bodde här 2 nätter i april 2022

10/10 Fantastiskt

sherris

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bday trip
Everything was nice always a pleasure stay there.
Bodde här 2 nätter i maj 2022

2/10 Väldigt dåligt

Carla M

Bodde här 1 natt i maj 2022
Svar från Management 27 maj 2022
Thank you

8/10 Bra

Janice

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked the area because of convenience. The unit was nice but needs updating.
Bodde här 1 natt i maj 2022

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Family Time
Unit was clean but definitely needed work Bathroom had some black mold between peeling wallpaper and shower It also needed painting. It could use more decor to make it a more welcoming place. Furniture was very comfortable Basically only slept there. Didn’t use stove or kitchen
Bodde här 4 nätter i maj 2022
Svar från Management 27 maj 2022
Thank you we will look into these concerns

2/10 Väldigt dåligt

Kizzy

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was horrible. Bug infested, dirty linens, and rude customer service. I had to request a refund due to the conditions of the property.
Bodde här 2 nätter i april 2022
Svar från Management 27 maj 2022
Thank you we apologize that you had these issues

8/10 Bra

LaTonya

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The pull out couch was broke but we made it work.
Bodde här 2 nätter i april 2022
Svar från Management 27 maj 2022
Thank you

10/10 Fantastiskt

CAROLYN

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
AMAZING
Bodde här 2 nätter i april 2022
Svar från Management 27 maj 2022
Thank you

2/10 Väldigt dåligt

Christopher

Gillade: Bekvämligheter
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I never stayed at River Oaks. They switched me to barefoot resort and the place was old furniture
Bodde här 3 nätter i april 2022
Svar från Management 27 maj 2022
thank you we apologize you had these issues

10/10 Fantastiskt

Timothy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The scenery is absolutely beautiful
Bodde här 2 nätter i april 2022
Svar från Management 27 maj 2022
Thanks

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet
Bodde här 2 nätter i april 2022
Svar från Management 27 maj 2022
thank you

10/10 Fantastiskt

Charlie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I was shocked
The hotel we stayed at was beautiful we did not expect to enjoy it that much that was our first time there and she loved it so we will definitely be coming back again for that special occasion
Bodde här 3 nätter i april 2022
Svar från Management 27 maj 2022
Thank You

2/10 Väldigt dåligt

Roderick

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I requested handicap access because my husband couldn’t use stairs, when we finally got our room it was on the 3rd floor without elevators!
Bodde här 3 nätter i april 2022
Svar från Management 27 maj 2022
Thanks

10/10 Fantastiskt

Jere

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was very nice, clean and safe.
Bodde här 2 nätter i april 2022

2/10 Väldigt dåligt

Roderick

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2022

4/10 Dåligt

Bryan

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the property was terrible
Bodde här 2 nätter i april 2022

2/10 Väldigt dåligt

Ivory

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The room
Bodde här 5 nätter i april 2022

2/10 Väldigt dåligt

Melissa

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet, personal och service och bekvämligheter
It was good
Bodde här 4 nätter i april 2022

10/10 Fantastiskt

Lindsey Queen

Reste med familj och småbarn, Reste i grupp, Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Loved it
Bodde här 2 nätter i april 2022

8/10 Bra

Rise

Bodde här 2 nätter i april 2022

6/10 Okej

Jerith

Bodde här 3 nätter i mars 2022

10/10 Fantastiskt

jason

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i mars 2022

4/10 Dåligt

Dana

Gillade inte: Personal och service
Bodde här 2 nätter i december 2021

6/10 Okej

Lakeida

Reste med familjen
Gillade inte: Boendets skick och faciliteter
The furniture was old and most of it was broken (pull out couch couldn’t come out, chairs/coffee table had screws missing so me had to be careful not to fall. Batteries missing from the bedroom remotes and minimal pots to use. All of the TVs were small
Bodde här 2 nätter i december 2021

2/10 Väldigt dåligt

Annette

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I tried to check in 12/17/21. Not being told your check in area is open just from 9a-5p. I came after hours and the address given did not have a unit number or any instructions where to go. In the middle of the night I had no where to sleep had to set up another reservation for the weekend. Ridiculous. And your reservations team also had no way to help me. I think this was a scam. And I would like my money back please
Bodde här 2 nätter i december 2021

10/10 Fantastiskt

Arthur

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location
Bodde här 3 nätter i oktober 2021

6/10 Okej

quesha

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i september 2021

2/10 Väldigt dåligt

April

Reste i grupp
Gillade inte: Renlighet och personal och service
Save your money, don't rent here....
I booked 4 rooms for a total of 16 people....16, spending right around $2000 for the weekend. Figuring when I booked 4 rooms they would be near each other. NOPE, we we weren't even in the same vicinity. Rooms were not ready at the same time, one room had a service dog staying and they put them on the 3rd floor....how inconvenient. Rooms were dirty, dirty towels in the linen closet on the floor, dirty steak knife in the kitchen sink, air conditioning that didn't work, 2 out of 3 pool passes didn't work. Definitely now worth almost $2000! We will NOT ever stay here again.
Bodde här 2 nätter i september 2021